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Avis sur Village Hotel Maidstone

3.5 out of 5
Village Hotel Maidstone
Castle View, Forstal Road, Sandling, Maidstone, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 373 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 354 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 141 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1001." "

8,4/10

Propreté

8,2/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

JEAN NOEL

Séjour de 1 nuit en avril 2023
Réponse de Simone Ghilotti Host Manager le 30 avr. 2023
Good afternoon ; Thank you so much for providing us with your feedback, I am happy to see that you enjoyed your stay. We hope to see you soon at the Village! Kind regards,

8/10 Bien

Fabrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Linds le 26 mars 2021
Many thanks for taking the time to leave a review. We hope to see you again soon.

8/10 Bien

Fabrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020

10/10 Excellent

Fabrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2020

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for money! A must-stop-to-try!
The hotel was a trendy American-Sports bar inspired venue, very clean, very welcoming and very convenient for family time. Located just off the M20, easy access and parking lot very accessible. The food quality was very nice and the pool is very large and very well maintained.
Séjour de 1 nuit en septembre 2019
Réponse de General Manager le 1 oct. 2019
Thank you for your review, so pleased you enjoyed all we have to offer and I hope we see you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Kayleigh le 27 déc. 2018
Thanks for staying with us. We appreciate your feedback

8/10 Bien

sébastien

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
accueil inéxistant
Séjour de 1 nuit en novembre 2018
Réponse de Matt Selch, General Manager le 28 nov. 2018
Thank you for taking the time to complete the recent guest satisfaction survey we sent you. Your feedback is extremely important to us and we use it to monitor and make improvements to the service and facilities we are providing to all of our guests. Your comments have been extremely valuable and are being reviewed with the appropriate members of the hotel management team. The team and I very much look forward to welcoming you back to Village Maidstone very soon. Regards, Matthew Selch General Manager

8/10 Bien

elodie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Hôtel ultra moderne, high-tech. Literie confortable, chambre spacieuse et agréable. Beaucoup de « petits plus », ce que je regrette, c’est que les enfants de moins de 16 ans ne peuvent pas profiter du spa 5 mns, aller à la salle de gym ou nager après 18h. Dommage pour mon fils adolescent (14 ans)
Séjour de 1 nuit en mars 2018

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was good, breakfast was cold and the previous nights dinner ‘chicken wraps’ were cold so we left
Séjour de 2 nuits en mai 2024

10/10 Excellent

iliyan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

ellen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 2 nuits en mai 2024
Réponse de Daniel le 11 mai 2024
Dear EllenThanks for the 5* review. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind RegardsDaniel

8/10 Bien

Leon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was fine
Séjour de 1 nuit en mai 2024
Réponse de James le 15 mai 2024
Hi Leon,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en avril 2024
Réponse de James le 15 mai 2024
Hi Kerry,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 Bien

ian

Séjour de 1 nuit en avril 2024

10/10 Excellent

Stephen, Chelmsford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice busy leisure facilities with sauna spa steam room. Nice restaurant great burger. Fun vibe, busy hotel. Nice room and bathroom (we were in a club one) Would recommend if anywhere near Maidstone
Séjour de 1 nuit en avril 2024
Réponse de James Manson, Host Manager le 27 avr. 2024
Hi Stephen,Thank you very much for the positive review, and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 Excellent

Laura, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de James Manson, Host Manager le 27 avr. 2024
Hi Laura,Thank you for positive review and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 Excellent

valerija

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool thanks 🙏 much
Séjour de 1 nuit en avril 2024
Réponse de James le 15 mai 2024
Hi Valerija,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and helpful, in particular Lauren was quick to assist our queries.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Steven

Les points forts : Propreté
Price in the bar VERY EXPENSIVE
Séjour de 1 nuit en mars 2024

10/10 Excellent

Opeayo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was a nice and modern hotel.
Séjour de 1 nuit en mars 2024

10/10 Excellent

kate

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Carli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
It was a lovely stay the only thing I think missing is a fridge just to store some cold drinks and snacks
Séjour de 2 nuits en février 2024

8/10 Bien

Brett

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay at hotel
Had a lovely weekend away at the hotel. Easy check in/check out facilities. Good choice of Starbucks or on-site main restaurant for food and drinks and good room service. Staff were accommodating and friendly and the room facilities were modern with a decent fan and good quality shower gel / shampoo to use. Very happy with stay here.
Séjour de 2 nuits en février 2024

4/10 Médiocre

Chris

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The room was very noisy from the music downstairs. The room was very warm and stuffy and as the hotel was at the side of the motorway, you couldn't open the window.
Séjour de 1 nuit en février 2024

10/10 Excellent

Gareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for Maidstone Town Centre
Very clean hotel with good staff. Didn't use the gym or pool but believe they are great facilities. They certainly seemed popular enough for an early Saturday evening. The bar is a decent size and unlike many souless hotel bars was lively. Thoroughly recommend if you need a hotel in the middle of Kent that is handy for London, Tonbridge, Sevenoaks and of course the Channel Tunnel.
Séjour de 1 nuit en février 2024

8/10 Bien

Levi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Louise

Séjour de 1 nuit en février 2024

8/10 Bien

A G

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visit met my needs
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Jo-Sheetal

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

4/10 Médiocre

Ivan

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Never Again
This place is really a gym and sports bar with a hotel attached: it was a poor experience and we would never return. The room was boiling hot and has no air conditioning. There are two fans in the room: a Dyson that is hard-wired and a portable cheap fan that was full of dust and didn't work. The electric radiator was at its lowest heat setting: we turned it off at the wall. Of our three nights, two were badly disturbed by noise: people shouting and banging doors at all hours of the night. It was so warm that we had to take the quilt out of the duvet cover and open both windows for some ventilation: and this was in February! There were lots of other issues too. The USB sockets on one side of the bed didn't work. There's not wardrobe, just a limited open hanging space. Also the sink tap was so badly covered in limescale that the water sprays all over the sink and all over your groin area. Be warned: you'll get soaked. We didn't eat at the hotel. The Grill and Sports Bar was always noisy and chaotic. It has large TV screens and cinema-style seating full of drunken visitors/residents watching sport. It's not a pleasant place to be so we walked a few minutes to the nearby Beefeater for a more civilised and quieter meal. We had to put up with these issues as family matters were more important, but we would never ever stay here again. Avoid.
Séjour de 3 nuits en février 2024
Réponse de Host Manager le 8 févr. 2024
HiThank you for taking the time to leave us some feedback. Sorry to hear that our hotel isn't for you, but we appreciate you giving us a try.RegardsHost Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A couple of disappointments...
Generally ok, except for an incidence of a drunk person in next room who was loudly groaning & vomiting at 24:30. Room service - not good. Cold drinks were not chilled and arrived in can, with no glass or ice. Ordered sticky toffee pudding which arrived cold and like a piece of rubber. Suspect too long in microwave, & then left to go cold.
Séjour de 1 nuit en février 2024
Réponse de Host Manager le 8 févr. 2024
HiThank you for taking the time to leave us some feedback, it's massively appreciated!We very much look forward to welcoming you back to Village Maidstone soonRegardsHost Manager

6/10 Satisfaisant

Amelia

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Host Manager le 22 janv. 2024
Thanks for the rating Amelia

8/10 Bien

Samuel

Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 8 janv. 2024
HiThanks for the review Samuel

10/10 Excellent

AIKATERINI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice
Séjour de 2 nuits en décembre 2023
Réponse de Host Manager le 8 janv. 2024
Hi Thanks for the 10/10 review!

8/10 Bien

Sophia

Séjour de 2 nuits en décembre 2023
Réponse de Host Manager le 3 janv. 2024
Thanks for the reviewWe hope to see you again soon

8/10 Bien

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Host Manager le 30 déc. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 27 déc. 2023
Thank you for the 5 out of 5 rating :)

8/10 Bien

Khadija

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 30 déc. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 Satisfaisant

Lenny

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Food was very expensive. There was a lot of drunk people all times of the day
Séjour de 2 nuits en décembre 2023
Réponse de Host Manager le 27 déc. 2023
Hi Lenny,Thanks for the feedback. Unfortunately, during the busy festive period there are a lot of individual parties and get-togethers happening at the hotel where people are celebrating, so it can get very busy.We look forward to welcoming you back during a quieter period.Kind regards

6/10 Satisfaisant

Danny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 30 déc. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 Satisfaisant

Brett

Les points forts : Propreté et confort de la chambre
Village hotel maidstone
Shower was lukewarm, half of the item's on the restaurant menu was unavailable. Breakfast there wasnt much choice to the diner's who want fruit or pots of yoghurts. Was very disappointed for the amount of money paid
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 20 déc. 2023
Hi BrettSorry to hear that there were missing items from the menu. This only happens in exceptional circumstances and I regret that you were left with less choice during your visit.Regards

8/10 Bien

Curtis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was pleasant, the staff were very friendly
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 20 déc. 2023
Hi Curtis, we are glad you enjoyed your stay with us!See you again soon!

10/10 Excellent

Sharon

Séjour de 2 nuits en décembre 2023
Réponse de Host Manager le 20 déc. 2023
Hi Sharon, thanks for the 10/10 rating :)

6/10 Satisfaisant

Nick

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing stay
Not a great experience. I booked a Club Room and when I arrived at 6.00PM I was told the room I had, had not been cleaned and that they needed another 15 minutes to prepare! They offered me a free Starbucks coffee while I waited. 35 minutes later the room was finally ready. To be fair, the receptionist offered me a free drink from the bar with my dinner. I explained I would like to order room service as I had been travelling since 6.00am. He told me that they were offering room service but when I got to my room and went to order, the app said that they were not offering room service. I went back down to the reception and he told me to just order it at the bar and he would deliver to room. It was quite a queue and I did not have my bank card on me so I just went back to my room and ordered via Just Eat. Though they made an effort to put things right, its not what I would expect of Hotel chain that has a reputation to keep up. Disappointing.
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 20 déc. 2023
Hi NickThank you for taking the time to leave us some feedback. I do apologise about the issues you encountered with ordering room service, and also that you had to wait for your room to be ready. It really is exceptional circumstances for a room not to be ready at that time. It was a pleasure meeting you and I thank you for showing so much patience that evening. I hope we are able to welcome you back again at some point in the future, so that we can restore your faith in our hotel.Kind regards

8/10 Bien

Rosemary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short stay
Had a lovely stay. Lots of Christmas parties going on so was very crowded and noisy but only to be expected this time of year. Good breakfast.
Séjour de 3 nuits en décembre 2023
Réponse de Host Manager le 12 déc. 2023
Hi RosemaryThank you for taking the time to leave us a review, your comments are hugely important to us.We are glad to see that you enjoyed your stay :)We look forward to welcoming you back to Village Hotels in the future.

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Host Manager le 9 déc. 2023
Hi AnthonyThank you so much for choosing Village Hotel MaidstoneWe hope to welcome you back sometime soon :-)Regards

4/10 Médiocre

Riccardo

Séjour de 1 nuit en novembre 2023
Réponse de Host Manager le 30 déc. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 Excellent

Tony

Séjour de 1 nuit en novembre 2023
Réponse de Host Manager le 27 déc. 2023
Thank you for the 5 out of 5 rating :)

8/10 Bien

Timothy

Séjour de 1 nuit en novembre 2023
Réponse de Host Manager le 30 nov. 2023
Hi Timothy,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!