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Beoordelingen van Suburban Studios Clarksville-Louisville North

2 out of 5
Suburban Studios Clarksville-Louisville North
1620 Leisure Way, Clarksville, IN

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 100 van 298 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 298 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 298 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 298 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 298 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

5,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Joshua

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Has roaches. This place is trash. They checked me out three nights before check out date, no warning, no call they just went to thru my stuff and cleared the room out. Missing items.
10 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Patrick

2 nachten verbleven in december 2023

6/10 – Redelijk

Annamarie

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
the bed, tub and kitchen were very clean, but the carpet was all-over sticky, and I assume this is because people with pets have allowed the pets to use the carpet. Most of the other "guests" in the building gave the appearance it was being used as a homeless shelter or half-way house, and every time I came in, I kicked a rock away that was being used to prop open the door so anyone could come in. Never again.
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Leslie

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Osvaldo

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Many physical and service issues led to a disappointing stay. When brought up to management, nothing was done. How does a business operating in such a shoddy manner stay open?
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Mirna

Reisde met een groep, Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
No me gustó está sumamente sucio aparte de eso me hicieron problema con mi tarjeta y me cobraron dos veces no sé cómo vamos a arreglar esto
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

free

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property scammed us. They turned us away at 11pm saying they did not have a room for us, and when we called to get a refund they refused.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
One of the dirtiest hotels I’ve stayed in. Took me 15 minutes to check in.
2 nachten verbleven in juni 2023

6/10 – Redelijk

Rene

Positief: Netheid
Negatief: Personeel en service
Property is not very old but you can tell us not being maintained well. Some questionable folks walking around. There are nicer hooters nearby but I’m cheap.
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Jeffrey

1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

Mark

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not sure how we were “checked in” because after we made the reservation and booked our room the hotel called us to say they didn’t have any rooms available and overbooked us and refused to refund our money. We weren’t even in the same state as the hotel so it was impossible for us to check in.
1 nacht verbleven in maart 2023

4/10 – Matig

Yolanda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unsatisfied customer
Not too cleanly. The wall are nasty and cracking. The blanket on the bed had lint and dog hair on it. The 1st floor smells bad.
1 nacht verbleven in maart 2023
Reactie van Stephanie op 14 mrt 2023
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. Sincerly, Stephanie Perez, Regional Manager

10/10 – Uitstekend

Stephanie

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Candice

1 nacht verbleven in februari 2023
Reactie van Stephanie op 14 mrt 2023
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Stephanie Perez Regional Manager

4/10 – Matig

Dana

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
The room was dirty with food stuck on the wall by the sink. Shower curtain was dirty along with the bedding and pillows. Smelled like whatever was cooked in there last was stuck in the curtains and walls. The heater smelled like it was burning so we kept it off for the night. The doors to the outside were unlocked so anyone could enter the hotel. It did not feel safe. Even though it’s a non smoking facility it smelled like people smoked all over.
1 nacht verbleven in november 2022
Reactie van Stephanie op 14 mrt 2023
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Stephanie Perez Regional Manager

2/10 – Ontzettend slecht

Bruce, Jeffersonville

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As I arrived in the lobby to the front desk two employees were talking amongst themselve not acknowledgeing anyone else.

4/10 – Matig

YAKOV

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Run down.
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Steven

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy slamming doors and banging on the walls from people next to me. Very dirty hall carpets and they wouldn't give me the same rate on the second night and tried charging more. Very greedy. Place is a flop house.
1 nacht verbleven in oktober 2022

4/10 – Matig

debi r

2 nachten verbleven in oktober 2022

8/10 – Goed

steven

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in staff very friendly. Quick, the place is nice and quiet and clean.
1 nacht verbleven in september 2022

4/10 – Matig

Gary

5 nachten verbleven in juni 2022

4/10 – Matig

Jeanette

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Filthy disgusting room and no accommodations Arrived to hotel at 11:30 pm No sign of front desk staff who stated she was in the restroom
1 nacht verbleven in juni 2022

8/10 – Goed

Moy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in mei 2022

4/10 – Matig

Brandon

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great staff
The staff was great. Couldn't ask for better people. However, my initial room had roaches in it. Mostly in the fridge, but some on the wall. I made the front desk aware and they got me another room immediately. The new room was fine. No issues with it.
1 nacht verbleven in mei 2022
Reactie van Tammy Radford General Manager op 25 mei 2022
Thank you for responding to our survey. We appreciate your notification of issues so they could be addressed immediately. Your satisfaction is our goal! We love having our guest happy! Thank you for your business.

10/10 – Uitstekend

Anala

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van Tammy Radford General Manager op 25 mei 2022
Thank you for your response! We are definitely working hard to ensure our standards are being met. We hope to serve your lodging needs again in the future.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
Hoodwinked
I booked this room based on the 7.8/10 review. The room and hallway smelled like butter and urine. There were stains on the walls and toilet. I was grossed out, I never write reviews but felt the need to inform the public.
1 nacht verbleven in mei 2022
Reactie van Tammy Radford General Manager op 25 mei 2022
Thank you for comments. We appreciate hearing about any issues during your stay. Please accept my apologies. The issues mentioned will definitely be used as training in our staff.

4/10 – Matig

Emily

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Because it was a busy weekend in Louisville, hotel availability was limited and I may not have chosen this location otherwise. The hallways had some food waste and debris as we walked in and there were some smokey musty smells. Our room appeared fairly clean. The toilet had some stains at the bottom. The tub looked fairly clean though. But the floors, esp. around the door looked like they hadn’t be cleaned well. If someone was bringing a lot of food, it was nice because there was a full size refrigerator and it was actually very clean. The biggest challenges besides the place not smelling well was the floors/ceilings being creaky. While not the hotel’s fault necessarily, our upstairs neighbor walked around the entire night frequently and we could literally hear every step they took so we got very little sleep. I’m sure most people wouldn’t have a neighbor like that, but still there was just limited soundproofing between floors.
1 nacht verbleven in april 2022
Reactie van Suburban Extended Stay Team op 26 apr 2022
Hi Emily. Thank you for your review. We are pleased to hear you found some great things you enjoyed during your stay. Unfortunately, it sounds like we missed the mark on all aspects. Thank you for letting us know areas we can improve. Our team will make adjustments to do better. We invite you to stay with us again should you need accommodation in Clarksville in the future.

8/10 – Goed

Rick

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Softball trip
The hotel was the best price and I was pleasantly surprised that it was a nice hotel in very good condition...nice and quiet too.
2 nachten verbleven in maart 2022
Reactie van Suburban Extended Stay Team op 11 apr 2022
Thank you so much Rick for your kind words. we are happy you enjoyed your stay. We look forward to seeing you again!

6/10 – Redelijk

Jennifer

1 nacht verbleven in oktober 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Outside door was broken, so made me nervous on overall safety of people being in the building that shouldn't be. My room looked like it had not been swept in awhile, dust was on surfaces and fixtures, not to mention spots on back of the door that looked like left over food? Bath tub also had spots on it which led me to believe that had not been cleaned in awhile
2 nachten verbleven in oktober 2021
Reactie van Tammy Radford General Manager op 19 okt 2021
Thank you for bringing the issues to my attention. The broken door was brought to my attention and repaired on Sunday. We will be using your comments to ensure this doesn't happen again. We hope to serve your lodging needs again.

4/10 – Matig

Dana

Reisde met een groep
Positief: Personeel en service
I had only 1 queen bed in my room instead of 2 like i booked. There were 4 of us. They left and i got stuck with entire charge because they paid for a diffrent room elsewhere. Because no extra bed
4 nachten verbleven in september 2021
Reactie van General Manager T. Radford op 5 okt 2021
Thank you for your comments concerning your stay with us. I regret your request for 2 beds was not available but there was a maintenance issue and we couldn't rent that room. As I told you it was all that was available and we would have refunded if you decided not to stay.

8/10 – Goed

Mark

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Festival Trip
Checking in and out was quick. The room was clean. The room had a full size refrigerator and a microwave. We were there for two day. The local is close to restaurants and sports bars. We were going to the Louder than life festival. It is close to Louisville.
2 nachten verbleven in september 2021
Reactie van Tammy Radford General Manager op 3 okt 2021
Thank you for response. We appreciate your business and hope to provide your lodging needs in the future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Keep your Expectations Low Here
I had booked and paid for a room with 2 Queen beds 4 months prior. When I got there I was told it was not available, and no price adjustment of course. No rooms available anywhere in town because of Festival we were attending. I was forced to accept a room with a single queen bed or walk away. I then needed to wait for a half hour for housekeeping, even though I was checking in after the 3pm check in time. I had tried checking in earlier and was told to come back at 3. I was put in a room that still had garbage, no clean linens, and fresh blood on the carpet! I had waited for this? 20 minutes later I got a different room with only 1 bed still but was at least cleaned. The lights by the bed did not work, not because of missing or burnt out bulbs, but because the wiring had been pulled out of the wall and never repaired. It was dangling from the fixture. The front of one of the drawers fell off when we went to open it. Just a bad place. Cigarette smell is pervasive throughout. That was how my stay started. I can't believe I paid over $500 for 4 nights in this dump and have no options of recourse in the matter. Extended stay means people live here who can't get regular housing elsewhere. Keep that in mind when considering your stay here.
4 nachten verbleven in september 2021
Reactie van General Manager T. Radford op 3 okt 2021
Thank you for your response. We are addressing issues but some are taking little longer to accomplish than others. We take reviews very serious and appreciate your comments.

2/10 – Ontzettend slecht

ANDREW J

Negatief: Personeel en service
When I arrived at the property the Clerk at the desk said that I had booked a smoking room. I said that I did not smoke. She said she would cancel my stay in smoking and give me a non-smoking for same rate. She said I would receive an email with confirmation of cancelation. Today I looked at my banking statement and I was charged twice.
2 nachten verbleven in september 2021
Reactie van Tammy Radford General Manager op 18 sep 2021
Sir, I do not think we are the correct hotel as we do NOT have any smoking rooms at all. I wish you a wonderful day.

4/10 – Matig

Alyssa

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
!! Don't waste your money, stay elsewhere !!
Was greeted with a dirty room & a pot smoking neighbor. I usually wipe down rooms, but this room needed a deep cleaning. Walls & floors are just gross. You definitely have to wear shoes, carpet is nasty. Definitely not an environment for kids. People hang around drinking all night. All doors to the building are not safe. Doors are broke don't let you back in with key card after they shut, so people just leave them open all day. No AC in halls or elevators (which elevator is nasty!) Went to use washer, all but one had a out of order sign on it, when using only working washer it took my money & no washing occurred. Service to download on phone handled my washer dispute very fast. I was reimbursed my money via app. Toilet was nasty, water pressure was terrible when flushing. Shower head poured out water, drain was clogged. Showered in knee deep dirty water. Staff was half nice & helpful/ half I don't care just deal with it. Only one housekeeper, that only cleaned the unoccupied rooms. No front desk at night its locked up & lights off, so hope you don't need anything or nothing breaks down like our AC unit. Thank goodness my husband partly fixed it to stay cool, yet it leaked on floor the entire stay. So another reason we had to wear shoes. There is a full size refrigerator, that was the cleanest thing in the room. Dishes & pans provided were gross & out dated I wouldn't use unless I was starving. I don't know if dishwasher worked, never used it. Definitely over priced & gross!!
3 nachten verbleven in augustus 2021
Reactie van General Manager T. Radford op 7 sep 2021
Hello Alyssa, I am sorry your stay was unsatisfactory , we are addressing the issues you mentioned. This is being used as a training tool to all staff. We do have people covering phones why gate is down so someone is always available. We appreciate your honesty. Sincerely, Tammy Radford

2/10 – Ontzettend slecht

Patricia

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2021
Reactie van General Manager T. Radford op 5 okt 2021
Thank you for your comments regarding your stay with us.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yes
5 nachten verbleven in augustus 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. I will share with the staff to improve our services.

10/10 – Uitstekend

Herbert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. We will share with the staff. Yes we do provide dishes for meals.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Good price but understand why now. Property needs some attention. Stains in carpets in hall and my room toilet leaked at the base. Outside weeds and landscaping was unkempt.
1 nacht verbleven in juli 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. We have addressed the issues you named and hope you see the improvements. We are working hard to improve in all areas to provide the best of service to our guest.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This property seemed to cater to prostitutes and other undesirables. There were several room doors that remained propped open during my stay. I wouldn't recommend this property for women traveling alone or for families.
2 nachten verbleven in juli 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. We try our best to offer safe and clean accommodations to all our guest. We do not tolerate illegal activities, however if we do not know , we can not address. but we will be more observant thanks to your comments.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Night desk Clerk was very friendly and personable. However, another off duty employee came in with a group of friends and went behind the desk and proceeded to have a very unprofessional exchange with the Clerk. He expressed his dissatisfaction with the procedures and overall condition of the property to her, as he continued to check us in. Once we finally reached our room, we could not get in because the keys didn't work. Myself, my 5 yr old and 10 yr old nieces then lugged all of our luggage back downstairs to be given another set of keys which also did not work. The Clerk then came up and tried that set himself and was only able to open the door with the master key. He stated that he would put in a ticket and the maintenance man did come early that morning to fix it. The phone in the room did not work. The refrigerator did not work and had a very foul odor when we opened the door. There was no ice machine, as they stated that the fridges have icemakers (which, again, was not working). We stayed Friday night to Sunday morning and the room was never cleaned. When we tried to use the microwave, a foreign substance started blowing out of the top of the microwave. There was no iron or hair dryer in the room. We had to go down to the front desk to ask for them. They were both in poor condition. The iron had a black buildup so we used a towel on top so as to not damage our clothes. The other members of my group requested double beds but got single bed rooms.
2 nachten verbleven in juli 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. I believe I spoke to you during your stay. As extended stay properties, we offer limited housekeeping and amenities. We do have limited numbers of hairdryers and irons for guest use at front desk. I am sorry your stay was not as pleasant as possible. We are working to improve our service daily. Hope we get to serve your hospitality needs in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Total dump, moldy bathroom, carpet filthy, hair in tub, on floor, ceiling peeling, nobody around to check out leaving personal information unattended
1 nacht verbleven in juli 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. We are improving our service daily based on issues you described. I apologize for your room condition. We do have a 24 hour staff but they could have been assisting a guest. We hope to serve you again .

10/10 – Uitstekend

Fred

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place
My stay was had convenience to some very nice restaurants and shopping. Hotel offered exactly what i was searching for.
1 nacht verbleven in juni 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. We are improving daily and appreciate the kind words. Hope we can serve your lodging needs again.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for comments. We are improving greatly based on needs. We hope to serve your lodging needs again.

10/10 – Uitstekend

Tony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021
Reactie van General Manager T. Radford op 15 aug 2021
Thank you for your comments. They are appreciated. We hope to serve your lodging needs in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I checked in, checked one of our 2 rooms and left. Your lobby drywall is peeling, your hall carpet is all stained, there were hand prints all over both sides of elevator doors, and the room was outdated and felt grimy. I would have never picked this hotel if I would have known. I went to a Holiday Inn express instead.
1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Cassie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty, smelly and over all unpleasant
We have stayed at this specific hotel several times over the past 9-10 years, but unfortunately this will be our last time staying at it. The staff was nice but that is about the only positive thing. The hotel was dirty. Very dirty. The carpets in the hallways are stained and look horrible. The elevator was dirty and reeked of marijuana. In our room, the bed was comfortable but the cleanliness and odor were horrible. The tile in the bathroom had hair that was obviously not mine or my husband’s. Corners of bathroom were extremely dirty. The toilet needed a good cleaning. The mirror looked as if the previous guest had wiped the condensation with a towel and housekeeping didn’t bother to clean the mirror. The carpet was stained. The mirror, tv, and stove top in the room looked streaked and dirty. The laminate flooring at the door had foot prints on it. The smell was that of some strong glue. All in all it was a very negative experience.
2 nachten verbleven in mei 2021

8/10 – Goed

Vincent

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was not disappointed. I went to Menards and bought a four pack of light bulbs. Everything was fine
4 nachten verbleven in mei 2021

8/10 – Goed

Mariska

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It had a stove and full size refrigerator and sink.
1 nacht verbleven in mei 2021