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Avis sur Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1485 Broadway St, Clarksville, IN

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 425 avis sur 653." "
Note des voyageurs de 8 (Bien), d’après 153 avis sur 653." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 653." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 653." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 653." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I made my reservation I asked for two beds. When we arrived we had one king size bed. The reservation said we had a king size bed and a twin bed. There was no twin bed. There was a small couch, chaise. We asked to switch to a room with two beds but were told there were no rooms available with two beds. I don't think the chaise should be listed as a twin sized bed.
Séjour de 3 nuits en mai 2024
Réponse de GM le 21 mai 2024
Thank you for choosing us to stay with, we are sorry to hear about you not having service throughout your stay. We are working hard to get and retain staff for these reasons. I would like to apologize on behalf of our entire team.

6/10 Satisfaisant

William

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice hotel but! We paid over $1000 for a three night stay and not one time did we have maid service. We took out our own trash and we had to go to the front desk to get clean towels every morning.
Séjour de 3 nuits en mai 2024
Réponse de GM le 21 mai 2024
Thank you for choosing us to stay with, we are sorry to hear about you not having service throughout your stay. We are working hard to get and retain staff for these reasons. I would like to apologize on behalf of our entire team.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en mai 2024
Réponse de GM le 21 mai 2024
Thank you for choosing us, we can't wait to see you again and enjoy our beautiful city!

8/10 Bien

Lina

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lack of parking, carpet could of used a vacumb in the hallways.
Séjour de 1 nuit en mai 2024
Réponse de GM le 17 mai 2024
We are sorry to hear, we didn't meet your expectations with your stay. We are trying very hard to fix the parking issue, as for the carpets we are doing our very best to make sure your stay is as clean and comfortable as possible.

6/10 Satisfaisant

Shannon

Les points faibles : Propreté
The rooms had nice furnishings, but the carpet had a hole in it, and the lounger had a large stain in the middle of it. There is very little parking near the entrance, which made it difficult for my elderly parents.
Réponse de GM le 14 mai 2024
Thank you for staying with us, we can wait to see you again, when you come back to enjoy our beautiful city!

10/10 Excellent

Geraldina, Four Oaks

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really liked having a microwave & mini fridge. Room was clean & spacious.
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Thank you for staying with us, we can wait to see you again, when you come back to enjoy our beautiful city!

8/10 Bien

Amber

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great place!
Séjour de 3 nuits en mai 2024
Réponse de GM le 8 mai 2024
Thank you so much for staying with us and please let us know what we could do better!

10/10 Excellent

Donna Cates

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 6 mai 2024
Thank you for staying with us, We will see you next Derby!

10/10 Excellent

Bill

Séjour de 1 nuit en avril 2024
Réponse de GM le 14 mai 2024
Thank you for staying with us, we can wait to see you again, when you come back to enjoy our beautiful city!

8/10 Bien

Rick

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The bed and bedding were Amazing!!! We stopped on our way home after vacation and it was the best I slept with in 10 days
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Thank you so much for choosing us to stay with, please let us know if we could have done anything better!

10/10 Excellent

Kristi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and spacious. Front desk staff was friendly and efficient. I think there was a motorbike race around 10pm. It was very loud for about an hour and then it was over.
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Thank you for sharing your experience with us. We're delighted to hear that you found your room clean and spacious and that our front desk staff provided friendly and efficient service.We apologize for any inconvenience caused by the noise from the motorbike race. While we strive to ensure a peaceful environment for all our guests, occasional external factors such as events in the area may lead to disturbances. We appreciate your understanding and patience during this time.If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

8/10 Bien

Constance, Cincinnati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed 2 nights. It was a nice hotel, clean and updated. We did have to switch rooms because the breaker for bathroom went bad which led to no electricity. The staff was very accommodating. Free breakfast was typical low budget food but there are tons of restaurant options within a mile. There are also shopping malls and groceries nearby. Very convenient location and definitely would stay there or other hotel in area for future Louisville trips.
Séjour de 2 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be clean and updated during your two-night stay.We apologize for the inconvenience caused by the issue with the breaker in your bathroom, but we're glad that our staff was able to assist you promptly. Your comfort and satisfaction are our top priorities, and we appreciate your understanding in this matter.While we strive to offer a satisfying breakfast experience for all guests, we understand that preferences may vary. We're glad to hear that you found plenty of dining options nearby to suit your tastes.We're delighted that you found our location convenient for your needs and that you would consider staying with us again for future trips to Louisville. If there's anything we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Benjamin

Les points forts : Propreté et équipements
Excellent
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Thank you so much for staying with us. PLease come back and visit our beautiful city any time.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to get to. Also close to everything that you need
Séjour de 3 nuits en avril 2024
Réponse de GM le 12 avr. 2024
thank you for staying with us, please come back anytime and enjoy our beautiful city.

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was open, but the water was very very cold.
Séjour de 1 nuit en mars 2024
Réponse de Management le 31 mars 2024
Nicole, thank you for choosing to stay with us and your review of your stay it truly means a lot to us! We will look into the pool's temperature. Please come visit us again and enjoy our beautiful city!

10/10 Excellent

Peter, Vernon Hills

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nicely updated hotel. Very clean and fresh. Some of the room and furnishing arrangements were odd, like the location of the closet. Good front desk staff.
Séjour de 1 nuit en mars 2024
Réponse de Management le 30 mars 2024
Thank you for choosing to stay with us and your review of your stay it truly means a lot to us! Please come visit us again and enjoy our beautiful city!

2/10 Horrible

Benjamin

Séjour de 2 nuits en mars 2024
Réponse de Management le 28 mars 2024
Dear Benjamin, Sorry to hear about you experience with let us know if there is anything we can do to help to improve your stay moving forward.

8/10 Bien

Jose

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I feel that the staff apart from those in charge of the kitchen at breakfast time lack a little kindness. I stayed from Thursday to Saturday and my room was not cleaned and when I asked upon arrival if I could check in at least 30 minutes before the response was a bit rude and with a resounding NO, when at first glance the hotel was completely empty at that time and the Person at the desk didn't even try to check if there were rooms available. They definitely need to improve, but I think it's just the staff.
Séjour de 2 nuits en mars 2024
Réponse de GM le 25 mars 2024
I am sorry to hear about your experience with us I will work with my staff to get this corrected.

10/10 Excellent

Kristine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean stay for over night during travel. Didn’t use the pool but it looked nice. The common areas and the room looked newly decorated. The breakfast was nice and ample.
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
Thank you for choosing us to stay with please come back anytime and enjoy our wonderful city.

8/10 Bien

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
No parking
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 mars 2024
Thank you choosing us to stay with, we are working on the parking issue. PLease come back anytime.

10/10 Excellent

Connie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not much parking
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 mars 2024
We want to first thank you for staying with us. We are working on getting the parking issue fixed.

8/10 Bien

Jonathan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fresh clean space
Séjour de 1 nuit en février 2024
Réponse de GM le 28 févr. 2024
Thank you so much for choosing us to stay with. please come back soon

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay!!
Our stay was wonderful!! Would definitely stay again!
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Amanda, we are glad you enjoyed your stay. Please come back and see us again.

10/10 Excellent

Perri

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend!
Hotel staff was fantastic from checking in procedure, upgrade of rooms and service at breakfast. Breakfast was a full hot buffet as well as a selection of cereals, breads, yogurt and waffles. Beds were comfy and water pressure great. Would gladly stay here again!
Séjour de 1 nuit en janvier 2024
Réponse de GM le 22 janv. 2024
Dear Perri, we are glad you enjoyed your stay and the bed we are happy you had a good night's rest, and to wake up to a full hot breakfast. Please come back and see us again.

10/10 Excellent

Juli

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was so, so fresh and clean. Great room furnishings. Lobby well lit - desk attendant who checked us in was welcoming and efficient. Breakfast options were plentiful. The problem was - nothing was hot. All lukewarm. But the microwave oven fixed most of that. Just inconvenient. We will surely return.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 janv. 2024
Thank you so much for staying with us please come back to see us!

10/10 Excellent

Jalissa

Séjour de 2 nuits en janvier 2024
Réponse de GM le 16 janv. 2024
Thank you so much for staying with us, please come back anytime!

8/10 Bien

Carrie

Voyage en groupe
Les points forts : Personnel et service
Zero Frills
Nothing fancy. This hotel is in a good location just off the interstate outside of Louisville. There was nothing wrong, but also nothing special. The bedding from the previous night was still in our room when we checked in, so that was unfortunate. Management had us put it in the hall outside the room.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 12 janv. 2024
Thank you for staying with us and we are sorry for the issues you had. please come back to see us.

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family Xmas
Friendly staff, especially the breakfast person. Breakfast had many options and even had "on the go" bags. Clean hotel with many dining options within walking distance.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 12 janv. 2024
Thank you so much please come back and see us anytime!

10/10 Excellent

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bestfriend trip
We loved it definitely will be staying here again
Séjour de 2 nuits en décembre 2023
Réponse de GM le 13 déc. 2023
Thank you for choosing us to stay with! Please come back anytime.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice room mainly for the price. I would definitely stay there againn
Séjour de 1 nuit en décembre 2023
Réponse de GM le 13 déc. 2023
Thank you for staying with us! come back anytime!

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 13 déc. 2023
thank you for staying with us!

10/10 Excellent

LaKrista

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time staying here. Convient location. Front desk was very welcoming and friendly. Breakfast was really good
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Thank you for choosing us to stay with please come back anytime!

10/10 Excellent

Olivia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Price Great Stay
Great place to stay. Close to Louisville, super clean.
Séjour de 2 nuits en décembre 2023
Réponse de gm le 5 déc. 2023
Thank you for staying with us please come see us again!

2/10 Horrible

Jamie

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Nope
Nice hotel but... they dont tell you theres $150 incidental fee that you have to pay when you check in, could never get the sliding glass shower door to stay closed during the shower and the white towels in .y bathroom were brown stained. In the morning when i checked out i was told tbe $150 would be back in my account , here we are 3 days later and its no where to be seen in my account.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 5 déc. 2023
Sorry to hear about you experience with your stay we are trying to fix these issues moving forward.

8/10 Bien

Terry

Les points forts : Propreté et personnel et service
Good mattress. Property rather old and overall poor condition
Séjour de 1 nuit en novembre 2023
Réponse de Best Western Plus le 1 déc. 2023
Dear Terry, we are glad you enjoyed the bed and had a good night's rest. This property is only a few years old, and we hope to see you again soon. Thank you for staying with us.

10/10 Excellent

Staeshey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is me and my husband's second time staying and we love it. Its always so clean and the front desk person is always so nice.
Séjour de 1 nuit en novembre 2023
Réponse de Best Western Plus le 30 nov. 2023
Thank you for choosing us to stay with us again, we see all our guest as family. We try our hardest to make your stay enjoyable.

10/10 Excellent

RAMONA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upgraded property with clean rooms. Easy Freeway access.
Séjour de 1 nuit en novembre 2023
Réponse de Best Western Plus le 30 nov. 2023
Dear Ramona, Thank you so much for the kind words! We are happy you enjoyed the bed and your stay. We are happy to have you back next time you travel our way! I am very happy to hear you had such a great experience staying with us!

6/10 Satisfaisant

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms were clean and nice size. Beds were comfortable. Breakfast was poor, hot food was cold.
Séjour de 1 nuit en novembre 2023
Réponse de Best Western Plus le 23 nov. 2023
Thank you, Charles, for staying with us. Sorry to hear about the breakfast we will work on making it better for you. please come back anytime!

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly, easy check-in, comfortable and clean room, good pillows and a nice breakfast spread. All around a great stay.
Séjour de 1 nuit en novembre 2023
Réponse de Best Western Plus le 23 nov. 2023
Dear Holly, Thank you so much for the kind words! We are happy you enjoyed the bed and your stay. We are happy to have you back next time you travel our way! I am very happy to hear you had such a great experience staying with us!

10/10 Excellent

Rasha

Séjour de 1 nuit en novembre 2023
Réponse de gm le 13 déc. 2023
thank you for staying with us!

8/10 Bien

Verity

Voyage en famille
Comfortable beds; phone service & check-in staff were pleasant and accommodating. Would come again.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 15 nov. 2023
Thank you for staying with us, please come back anytime.

10/10 Excellent

Kassie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay comfy beds clean and safe area
Séjour de 2 nuits en novembre 2023
Réponse de GM le 15 nov. 2023
Thank you for staying with us, please come back anytime!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de GM le 13 nov. 2023
Thank you for choosing us to stay with, We see all our guest as family. We try our hardest to make your stay enjoyable.

10/10 Excellent

Joshua

Séjour de 1 nuit en novembre 2023
Réponse de GM le 5 déc. 2023
thank you for choosing us to stay with please come back anytime you are in town.

10/10 Excellent

Shellie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean place to stay ! Close to Louisville !
Séjour de 1 nuit en novembre 2023
Réponse de GM le 13 nov. 2023
Thank you for choosing us to stay with, We see all our guest as family. We try our hardest to make your stay enjoyable.

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
What can I say, the Hotel was clean, comfortable, well kept. The staff were all very friendly, the breakfast wasn’t great but it was still tasty and filling. This is a first time staying at the Best Western Plus and we couldn’t have been happier
Séjour de 1 nuit en novembre 2023
Réponse de GM le 13 nov. 2023
Thank you for choosing us to stay with, We see all our guest as family. We try our hardest to make your stay enjoyable.

10/10 Excellent

GERALD

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is in mint condition. Room was very clean and comfortable. But front desk was not staffed later in evening or in the morning. I don't know how long a 9pm arrival had to wait to check in - at least a half hour. Other routine visits and calls to the front desk also went unanswered. There were two EV charging stations available, but neither was ready to be used - would be a real issue for a customer hoping to recharge. Staff seemed unconcerned. The breakfast was good, but the only employee struggled to keep up - ran out of hot foot and juice during the morning rush.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 13 nov. 2023
Thank you for choosing us to stay with, We see all our guest as family. We try our hardest to make your stay enjoyable.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay at with a basic breakfast
The hotel was bright and clean. Rooms are nicely outfitted. Front desk personnel are friendly and helpful. The complimentary breakfasts for my week-long stay got to be boring, and I ended up going out for a hearty breakfast at Bob Evans.
Séjour de 7 nuits en novembre 2023
Réponse de GM le 10 nov. 2023
Thank you for staying with us, please come back and see us again.

8/10 Bien

William

Voyage d’affaires
Les points forts : Personnel et service et équipements
Room is clean and bed is comfortable, but the air conditioner smells a little musty.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 10 nov. 2023
Thank you for staying with us please come back anytime.

10/10 Excellent

Giordano

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Molto bene
Tutto molto bene. Staff gentile, buona colazione. Stanza pulita e ampia.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 10 nov. 2023
Thank you for staying with us please come back anytime!