Voorkant van accommodatie

Beoordelingen van Best Western Green Tree Inn

2.5 out of 5
Best Western Green Tree Inn
1425 Broadway Street, Clarksville, IN

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 380 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 327 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 142 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 1001 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I arrived early, and the girl at the desk walked down to see if my room was ready. It was. So, she allowed be to check in a couple of hours early. It was very nice of her to personally check the room.
1 nacht verbleven in mei 2024
Reactie van GM op 22 mei 2024
Thank you so much for staying with us! We look forward to seeing you again, and for you enjoy our beautiful city!

8/10 – Goed

Audian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even though it is an older drive-up motel layout, it is very clean, comfortable, hot showers, comfortable (enough) beds. Staff was super friendly.
1 nacht verbleven in mei 2024
Reactie van GM op 22 mei 2024
Thank you so much for staying with us! We look forward to seeing you again, and for you enjoy our beautiful city!

8/10 – Goed

Audian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even though it is an older drive-up motel layout, it is very clean, comfortable, hot showers, comfortable (enough) beds. Staff was super friendly.
3 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Thank you for staying with us we are sorry to hear we didn't meet your expectations with your stay.

6/10 – Redelijk

John

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Check in
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Thank you for staying with us we are sorry to hear we didn't meet your expectations with your stay.

6/10 – Redelijk

Sasha

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The extra roll of toilet paper in our room was yellowed and molded. There were hairs in the bathtub.
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Thank you for staying with us we are sorry to hear we didn't meet your expectations with your stay. I am working with my staff as quickly as possible to get these issues fixed.

8/10 – Goed

Brett

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Thank you for staying with us we are sorry to hear we didn't meet your expectations with your stay.

2/10 – Ontzettend slecht

Gary

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 14 mei 2024
We are sorry to hear we didn't meet your expectations, please let us know what we could have done better.

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van GM op 8 mei 2024
Thank you for staying with us please let us know what we can do better.

8/10 – Goed

Dan

1 nacht verbleven in april 2024
Reactie van GM op 27 mei 2024
Thank you for staying with us please let us know what we could have done better!

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EVERYTHING
2 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Thank you so much please come see us anytime you are in town!

8/10 – Goed

Luis

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good experience 👌
2 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Thank you for choosing us to stay with. We are sorry we didn't meet your expectations. Please let us know what we can do better.

6/10 – Redelijk

Kyle

Reisde met familie
Negatief: Netheid
There wasn’t an inner shower certain so it was just soaking the floor. There wasn’t a tv guide in there either
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Thank you for staying with us, We are sorry to hear about your experience. I will share this with my team to learn from this.

6/10 – Redelijk

Teresa

Reisde met familie
Negatief: Personeel en service
It’s okay for the price. A lot of traffic noise
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Thank you for choosing us to stay with. We are sorry we didn't meet your expectations. Please let us know what we can do better.

6/10 – Redelijk

Jon, Duluth

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
This is a remodeled "2.5 starred" old motel with doors opening to the outside. It's dated but works fine and is well-maintained (I saw where they were completely gutting and remodeling a couple of rooms). The beds were comfortable with nice comforters and a modern big screen TV. The location is great - just north of Louisville right off the interstate. And the price is very good. The buffett was good, too.
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Thank you for choosing us to stay with. We are sorry we didn't meet your expectations. Please let us know what we can do better.

10/10 – Uitstekend

Natosha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place
1 nacht verbleven in maart 2024
Reactie van GM op 26 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
2 nachten verbleven in april 2024
Reactie van GM op 26 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Ashley

2 nachten verbleven in april 2024
Reactie van GM op 14 mei 2024
Thank you for staying with us please come back anytime.

10/10 – Uitstekend

Tamaria W

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the second time that we've stayed at this Best Western. The only problem we had the first time was the electronic keys weren't working, but that problem has been fixed, so there were no complaints and had a nice evening, fairly quiet (close to highway) and the rooms are nice and clean. We will definitely stay there again if we have the need. Breakfast is very good as well, and close to lots of restaurants and shopping.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Thank you so much for your continued patronage and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay once again and that you found our rooms clean and comfortable.We're pleased to hear that the issue with the electronic keys has been resolved and that you had a quiet and enjoyable evening. It's wonderful to know that you appreciated our breakfast offerings and our convenient location near restaurants and shopping options.Your feedback is invaluable to us, and we truly appreciate your loyalty. We look forward to welcoming you back for another pleasant stay whenever you're in the area. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

4/10 – Matig

William

Reisde met een groep
Positief: Personeel en service
TV did not work in our room. Staff didn't have anyone to fix it. We got lucky and ended up being able to fix it ourself.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the TV in your room and for the lack of immediate assistance from our staff.Ensuring that all amenities, including the TV, are in working order is essential to providing a comfortable stay for our guests, and we regret that we fell short in this instance. We appreciate your understanding and resourcefulness in resolving the issue yourselves.Rest assured, we will investigate what went wrong with the TV and take steps to prevent similar incidents from occurring in the future. Your feedback is invaluable to us as we strive to continually improve our services.We hope that despite this setback, you were still able to enjoy your stay with us. If there's anything else we can do to make your experience more enjoyable, please don't hesitate to let us know. We would love the opportunity to make it right for you.Thank you again for bringing this to our attention, and we hope to have the pleasure of welcoming you back in the future for a flawless stay.

6/10 – Redelijk

francis

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
broken frt door and coffee maker two of three days
3 nachten verbleven in maart 2024
Reactie van GM op 8 apr 2024
We sincerely apologize for the inconvenience you experienced with the front door and coffee maker during your stay. Ensuring all amenities are in proper working order is a top priority for us, and we regret that we fell short of meeting this standard.Rest assured, we will promptly address the issues with the front door and coffee maker to prevent any recurrence in the future. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.Please don't hesitate to reach out to our front desk team during your stay if you encounter any further issues. We are committed to ensuring your comfort and satisfaction, and we hope to have the opportunity to make it right during your next visit. Thank you for your understanding.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access from I-65
1 nacht verbleven in april 2024
Reactie van GM op 4 apr 2024
Thank you so much for choosing us to stay with please come back anytime an enjoy our beautiful city.

8/10 – Goed

Greg

Zakenreiziger
Was nice
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thank you for staying, come back in town and enjoy our beautiful city!

6/10 – Redelijk

Bob

Zakenreiziger, Reisde met familie
Negatief: Personeel en service
The television didn't work when we checked in on Friday nobody bothered to come look at it until we complained for the 4th time about 10 pm on Saturday. Asked for a discount on my stay only manager can do that he's not in on the weekends. Will Never use that hotel again even though i'm a rewards member. Very disappointed Bob
3 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
We are sorry to hear you had all these issues with your stay. I am working with my team members to be more helpful with these issues moving forward.

10/10 – Uitstekend

Suzie

1 nacht verbleven in maart 2024
Reactie van GM op 13 apr 2024
Thank you for the great review. Thank you also for choosing us to stay with and take care of you. Please let us know if there is anything we can do, the next time you come back to our beautiful city.

2/10 – Ontzettend slecht

Lizzete

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It wasn’t what Expedia said, it wasn’t what it said, make you confused with another property close by….. It’s a scam
1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

10/10 – Uitstekend

ginny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Thank you for choosing us to stay with please come back anytime!

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff. Great breakfast. Very comfortable and a great price.
1 nacht verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Thank you so much for staying please come back anytime and enjoy our wonderful city.

8/10 – Goed

Gretchen

Reisde met partner
Positief: Netheid, personeel en service
Bathroom light was on motion activated and came on in middle of night when having to get up to use bathroom. Not necessary. Disturbed others
1 nacht verbleven in maart 2024
Reactie van GM op 10 mrt 2024
Thank you for staying with us we are sorry to her about this issue.

8/10 – Goed

Tamaria W

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was near our destination and convenient to restaurants and shopping. Very nice and clean. Only problem was with the electronic card keys for unlocking door. We weren't the only one, as our neighbors were having the same problem. If that is fixed, then there would be nothing to complain about. Breakfast was very good, and we would definitely stay there again.
1 nacht verbleven in februari 2024
Reactie van GM op 8 mrt 2024
Thank you for stay with us, we are sorry to hear about your issue with the locks on the door we are working hard to get those fixed.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 10 mrt 2024
Thank you for staying please come back and see us and our wonderful city again.

6/10 – Redelijk

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 5 mrt 2024
We are sorry to see we didn't meet you expectations.

10/10 – Uitstekend

andrew

Positief: Netheid, voorzieningen
Great amazing
2 nachten verbleven in februari 2024
Reactie van GM op 5 mrt 2024
Thank you so much for staying with us please come back and see us anytime!

10/10 – Uitstekend

kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent front desk services. Beautifully laid iut rooms.
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Thank you for the prefect review, please come back anytime!

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and very friendly
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Thank you for the perfect score, and mentions of our staff and the cleaniness

6/10 – Redelijk

Todd

3 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, no problems
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
John, Thank you for choosing to stay with us, please come back soon!

10/10 – Uitstekend

Beverly, Danville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Thank you for choosing us to stay with, please come back anytime! Enjoy our beautiful cities!

10/10 – Uitstekend

Karl

1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Thank you for choosing to stay with us, please come back anytime and enjoy the sightseeing around town!

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent staff, poor room
First, the 2 ladies at the front desk when I checked in were awesome. Over the top helpful, polite and professional. Second, the room wasnt clean and by that I mean the floor wasnt even vaccumed. There were muffin wrappers on the floor and food crumbs around the bed. There was trash in the trash can. Thrid, the shower was spraying water from the connection where the shower head meets the water pipe from the wall. It was spraying water all over the wall, light switch and floor outside of the shower. Fourth, the pillows were hard as was the bed. The bed was made and the front counter staff was awesome.
1 nacht verbleven in februari 2024
Reactie van GM op 22 feb 2024
Thank for the complement on our staff. We are truly sorry to hear this about your room. we will make sure to address this is our housekeeping staff.

10/10 – Uitstekend

Marion

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent quick stay.
1 nacht verbleven in februari 2024
Reactie van GM op 22 feb 2024
Thank you!

6/10 – Redelijk

Carrie

2 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

8/10 – Goed

Marco, Myrtle Beach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly
4 nachten verbleven in januari 2024
Reactie van GM op 12 feb 2024
Thank you for staying with us. I will make sure my staff hears this.

10/10 – Uitstekend

Jeffrey W

4 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your review it means a lot, please come back anytime and enjoy our beautiful city.

8/10 – Goed

Danny, Syracuse

Reisde met partner
Positief: Netheid
This hotel is just an average hotel. For the price and location it works. Okay but could use some fixing up.
1 nacht verbleven in januari 2024
Reactie van GM op 8 mrt 2024
Thank you for staying with us, we are working to update our rooms and the rest of the hotel this year.

8/10 – Goed

Alton

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Employees were very courteous. Breakfast bar needs some work. Egggs look like they were 2 weeks old. Other than that the room was clean and warm.
1 nacht verbleven in januari 2024
Reactie van GM op 8 mrt 2024
Thank you for staying with us! Please come back anytime

10/10 – Uitstekend

Beverly, Danville

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van GM op 8 mrt 2024
Thank you for staying with us please come back any time!

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 12 feb 2024
Thank you for choosing to stay with us.

6/10 – Redelijk

kristina

Positief: Netheid
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Tequila

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

6/10 – Redelijk

William, Bloomington

Positief: Netheid
1 nacht verbleven in december 2023