Thank you very much. Glad that, overall, you had a good stay. In our dorm rooms we have power sources at all beds. Our sincere apologies if your plug was not working.

Sorry you did not fully enjoy. There are many off-site garages you can choose to park with in 1 block of the hotel. Not quite sure how you can compare Vegas hotels with DTLA hotels...but all good.

Appreciate it Simon. Thank you for the review and staying at the Freehand Los Angeles.

Thank you Fredy!

Glad you had a great stay with us. We hope to see you soon or see you next year for the LA marathon. Thank you Timothy!

Thank you Aaron. Apologies for any of the inconveniences. I hope this will not stop you from coming back.

Thank you Richard! Glad you had a great experience staying in our hostel room. Our hostel accommodation is the best in DTLA. We hope to see you soon again.

Apologies Nicole for the bad experience. We always accommodate guest to move to a different room. Unless, you request it in the evening or late night and there is no room available. But, we will accommodate the request the next day. Thank you.

Apologies Masayo for any inconvenience. The bathroom and room in hostel rooms are cleaned daily except for the beds and towels during your stay, unless requested. Thank you for staying with us. I hope this will not stop you from coming back.

Thank you Takahiro!

Thank you Ivaylo. We hope to see you soon again.

Apologies if you didn't like your room. You booked one of our hostel room privately. Hostel rooms are not the same as a regular hotel rooms specially in the room size. For the price you paid and 4 people can sleep in one room in a hotel, it's very reasonable. Once again, apologies if you didn't have a good stay with us. Thank you for staying with us.

Thank you Sophie. Glad you had a great time with us.

Appreciate it Jakob!

Thank you Elsa for staying with us again. Next time you come back, please let us know if there are any issue in the room and we will take care of it.

Apologies Lorena if you didn't have a great stay. We could have moved you to a different room if you reported it to us. We will look into the issue internally and fix it.

Appreciate the review Miguel. Thank you.

Glad you had a great time with us. We hope to see you soon again. Thank you Aubrey.

Thank you Lanae. We can't wait to have you back at Freehand Los Angeles.

Thank you Zeeshan for staying with us.

Thank you and apologies for not getting the extra towels requested. I will follow up internally but glad to know overall you had a great stay.

Appreciate it Catherine!

Thank you Marie.

Thank you Rachel. We hope to see you soon again and have another amazing time with us.

Thank you Naby.

Thank you for the review Jerome. Apologies for the noise, we have earplugs available for your next visit.

Appreciate it Prasad! We hope to see you again.

Thank you Nathaly! We are happy to know you had an overall great stay. Our valet fee is comparable or less compare to other hotels in DTLA. Apologies, if it seems expensive.

Hello Wiliam. Our sincere apologies for your overall experience. We are following up internally regarding your comments.

Nice! Thank you, Erpin!

Yah.

Thank you, Amanda! Glad to see that, overall, you enjoyed your visit! Nice to see you had a good experience with our staff as well. For dining we have the Cafe Integral for to go breakfast, coffee and pastries, The Exchange for lunch and dinner and Broken Shaker for lunch and dinner (pool menu items).

Thank you, Ernest. We appreciate you extending your visit with us and are thrilled the front office team made such a positive impression. Our sincere apologies that we only accept credit cards for room stays.

So sorry, Conner...you should call Expedia.

Thank you!

We are very happy you enjoyed your recent stay with us!

Happy you found good value Yoshihiro! Nice to see your enjoyed our rooftop and had "fun!" We also appreciate the recommendation. Please come back soon!

Awesome! Thank you, Ishmael!

Hope you had a chance to visit our rooftop pool/bar, Broken Shaker, as well!

Great review...thank you, Alex! Nice to see our Private Quad worked out well for you guys. Excellent to see you took nice advantage of our facilities as well. Sorry in regard to the cold room. Thank you for the recommendation and please do come back with your wife!

Appreciate it.

Hi Josephine. Thanks for the detailed feedback. Though we are very happy to see that you recommend Freehand LA, we are very disappointed to see all of the issues your experienced. We are looking at these items internally and apologize once again.