Dear Mr Robert,Thank you for taking the time to share your review with us on Expedia.com. I am extremely sorry to hear about your overall experience with us and I am very disappointed we have created such a memory for you. Please accept our sincere apologies. Your comments shall be immediately brought on board for an investigation. We do hope that you will give us a chance to prove our high standards of service to you again in the future.Kind Regards

Dear Mr Tony, Thank you very much for your candid review of your recent stay at The Bentley. We do appreciate your feedback which will help us to make our hotel even better.We would be very much hoping to see you back in the future!Kind regards,Marina

Dear Mr david, Thank you very much for your candid review of your recent stay at The Bentley.We do appreciate your feedback which will help us to make our hotel even better. Reagrding the bar, we are currently doing some work.The bar was closed but we also serve the drinks in the restaurant, lobby or in the room.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience !Kind regards,MarinaKind regards,

Dear Mr Joan, Thank you very much for taking the time to share your experience with us. I am deeply sorry to hear that we did not meet your expectations on this occasion. Please let me know if you wish to discuss your experience more in detail and I will be pleased to assist you and address your complaint.Kind regards,Marina

Dear Penny,Thank you so much for staying at The Bentley and for sharing your most valuable feedback with us.it is quite disappointing to learn that the breakfast was not up to your expectations. Please be assured that your feedback will be shared within the relevant departments, to improve on our breakfast selection and maintaning the hot buffet order in delivering a better experience for all of our guests. We are very much looking forward to welcome you back. Kind Regards,

Dear Mrs Mary,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Kind Regards,

Dear Jon, Thank you for sharing your valuable review with us after your stay at The Bentley. I am glad to learn that you enjoyed our brilliant location. Also we are happy to learn that you loved the room, and we would be pleased to host you again in the nearest future. Best regards,Marina

Dear Jordan,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London.Kind Regards,

Dear Patrick,Thank you so much for sharing your review with us from your recent stay at The Bentley.I am delighted to hear that you enjoyed our Afternoon tea and found the room upgraded for you was spacious. Although I am deeply sorry to hear that you had an issue with bathroom We will definitely take on board your comment and will do our utmost to improve with every single stay.We would love to host you again on your nearest visit to London.Kind Regards,

Dear Florian,Thank you very much for taking the time to share your experience. I am flattered to hear the room upgraded for you was spacious enough and that you have enjoyed the in-room facilities and found the location perfect for your plans.We look forward to hosting you again on your next visit to The Bentley.Kind Regards,

Dear Nathan,Thank you very much for your feedback.We sincerely apologize for the inconveniance caused.All of our guests are required to show a photo identification upon check-in.Should you need further assistance please do not hesitate to contact us.Kind Regards,

Dear Denise, Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley.It was an absolute pleasure to have you back and to learn that your overall stay was excellent. Looking forward to welcoming back anytime soon!Kind regards,Marina

Dear Mr Nico,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Kind Regards,

Dear Etheric,Thank you for rating recent stay with us.I am deeply sorry to see the experience at our hotel has not been the most pleasant.We would love to welcome you back to our hotel to prove that we are happy to improve.Kind Regards,

Dear Mr Ivan,Thank you for sharing your feedback with us from your recent stay at The Bentley. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service, the rooms and the restaurant are always up to the highest standards. We would love to host you again on your nearest visit to London.Kind Regards,

Dear Henry,Thank you for rating your stay with us.I am extremely sorry to learn that your stay has not been pleasant. We would be very much hoping to see you back in the future and to provide you with a more rewarding experience Kind Regards,

Dear Nagwa,Thank you for rating your recent stay with us.Kind Regards,

Dear Mr Peter,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards.We would love to host you again on your nearest visit to London.Kind Regards,

Dear Hamid,Thank you for staying with us at The Bentley. Your feedback is very valuable to us as it helps to improve the services we provide.I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience from the very start.Kind Regards,

Dear Mr Harvey,Thank you so much for sharing your feedback with us from your recent stay at The Bentley.I am deeply sorry to see the experience at our hotel has not been the most pleasant.We will definitely take on board your valuable feedback and do an investigation to the relevant department.We do hope that you will give us a chance to prove our high standards of service to you again in the future.Kind Regards,

Dear Laurence,Thank you for rating your recent with us.It was an absolute pleasure to learn that your overall stay was excellent.We would love to host you again on your nearest visit to London. Kind Regards,

Dear Kareen,Thank you so much for sharing your feedback with us from your recent stay at The Bentley. I am very happy to read that you have enjoyed our hotel facilities very much. Although it is disappointing to discover that wi-fi was not up to your expectations.We will definitely take on board your valuable feedback and try to make changes accordingly.We would be happy to have you back in our hotel.Kind Regards,

Dear Lin,Thank you for taking the time to rate your stay with us.It was an absolute pleasure to learn that your overall stay was excellent.We would love to host you again on your nearest visit to London. Kind Regards,

Dear Kai,Thank you for takin the time to rate your stay with us.i am deeply sorry to see the experience at our hotel has not been the most pleasant.We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards,

Dear Ms Joy,Many thanks for leaving the comment on your experience at The Bentley. We highly appreciate your feedback which gives us a chance to improve. However, please accept our sincere apologies for any unpleasant experience you had with us regarding the room. This is not the experience we aim our guests to experience – nor does it support the many acknowledgements and feedback we receive. The satisfaction of our guests is of the highest importance to us and in every event we do our utmost to resolve any issues brought to our attention to avoid people leaving disappointed. I hope your impression of our hotel does not dissuade you from a return visit. I hope to hear from you, though in any event would like to thank you for choosing to stay with us.Kind regards,Marina

Dear Mr Patrick,It is with delight that I read this absolutely beaming review of The Bentley and thank you for taking the time to write it. I am also pleased to hear how you find the overall experience at our hotel. My team will be thrilled to read your review. We aim to make every one of our guests feel like royalty and give everyone a truly special experience. Please do come back and see us again soon so that we can have the pleasure of looking after you.Kind regards,Marina

Dear Eugene,Thank you for taken the time to complete a review following your stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.Kind regards,Marina

Dear Mikkel, Thank you for taking time and sharing your feedback with us. I'm pleased to see you liked the hotel, however, your overall experience, in regards of the staff was not quite up to your expectations, please accept my apologies for that. I can assure you this is not typical high standard of service we provide and this will be adressed with the team. I would like to take this opportunity to thank you for choosing the Bentley Hotel and I hope you will give us another chance to welcome you back in the future. Kind Regards,

Dear Michelle,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We would love to host you again on your nearest visit to London. Kind Regards,Tolga

Dear Latifa,Thank you for sharing your feedback with us. I am extremely sorry to hear that your stay has not been pleasant.We do apologise in regards with the AC problem, which we were working to sort it out at the time.However regarding the 100 deposit we usullaly take for the incidentals as when you book through Expedia we do not have any of your card details, and we do require a deposit of 50 or 100 depends how long is the stay.We haven't taken a deposit on the card or cash.If the guest give us cash deposit, we do provide the guest with a receipt.However, we have also investigated and there was no cash deposit or card deposit given from her side.We would like to sincerely apologise once again for any unpleasant experience.We really hope that you will give as a chance to welcome you back in the near future. Kind regards,Marina

Dear Kalie,Thank you very much taking the time to rate your stay with us.I am extremely sorry to learn about your overall experience with us and am very disappointed we have created such a memory for you.We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards,

Dear Bo,Thank you for sharing your review with us on Expedi.com. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation.For your kind words about our member of staff; Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay. Kind Regards

Dear Ms Clare,Thank you for sharing your feedback with us and the other travellers. I am very happy to read that you have enjoyed our hotel facilities very much.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience.Kind Regards,

Dear Mr Dimitry,Thank you very much for sharing your travel experience with The Bentley. I am deeply sorry to see the experience at our hotel has not been the most pleasant. We will definitely take on board your valuable feedback and try to make changes accordingly. Providing exceptional customer service always remains our primary task. Please do allow us a second chance of hosting you better and looking after you personally would be priority.Kind Regards,

Dear Ms Emma,Thank you very much for your candid review of your recent stay at The Bentley. We do appreciate your feedback which will help us to make our hotel even better. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.Kind Regards,

Dear Alegra,Thank you very much for sharing your review with us after your most recent stay at The Bentley. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comment shall be immediately brought on board for an investigation. I have made a note on your profile for future stays to look after you better. We shall be very much looking forward to welcoming you back.Kind Regards,

Dear Mr Peter,Thank you for taking the time to rate your recent stay with us. We do appreciate your feedback which will help us to make our hotel even better. We shall be very much looking forward to welcoming you back.Kind Regards

Dear Mr Ibrahim,Thank you for taking the time to rate your recent stay with us. I am deeply sorry to see the experience at our hotel has not been the most pleasant. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards

Dear Ms Wafaa,Thank you for taking the time to rate your stay with us.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience from the very start! Kind Regards,

Dear Ms Jane,Thank you so much for taking the time to rate your stay with us.I am delighted to learn that your overall stay was very good .We hope to get the opportunity to welcome you back and host you again at The Bentley.Kind Regars,

Dear Mr Mark,Thank you so much for sharing your rating with us from your recent stay at The Bentley.I am delighted to learn that you enjoyed of your stay.We would be very much hoping to see you back in the future.Kind Regards,

Dear Mr James,Many thanks for rating your recent stay with us. I am deeply sorry to see the experience at our hotel has not been the most pleasant.We will definitely take on board your valuable rating. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards

Dear Peter,Thank you for sharing your rating with us on Expedia.com. I am extremely sorry to hear about your overall experience with us us and am very disappointed we have created such a memory for you.Please do allow us a second chance of hosting you better and looking after you personally would be priority. Kind Regards,

Dear Sooyeon,Thank you for taking the time to rate your stay with us.I am deeply sorry to see the experience at our hotel has not been the most pleasant.Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind Regards,

Dear Ms Rita,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind regards,Marina