Façade de l’hébergement - soirée/nuit

Avis sur Park Grand Paddington Court

4 out of 5
Park Grand Paddington Court
27 Devonshire Terrace, Paddington, London, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 616 avis sur 1757." "
Note des voyageurs de 8 (Bien), d’après 516 avis sur 1757." "
Note des voyageurs de 6 (Satisfaisant), d’après 302 avis sur 1757." "
Note des voyageurs de 4 (Médiocre), d’après 174 avis sur 1757." "
Note des voyageurs de 2 (Horrible), d’après 149 avis sur 1757." "

8,0/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Alexis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel agreable
Réponse de Vinayak Girgune le 6 mai 2024
Dear Alexis,Thank you, for your 4 out of 5 rating and for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. If there's anything specific that we can improve on to earn a perfect score from you next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future. Thank you for your review!

2/10 Horrible

Serge

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible fuyez cet endroit ce n'est pas un 4* . Même pas un 2* .Déjà on a voulu nous mettre dans une annexe de l'hôtel . chambre minuscule propreté plus que douteuse rideaux déchirés.Il a fallu insister pour rester sur l'hôtel principal pour autant de médiocrité.De plus tout le personnel parle un très mauvais anglais . Personne ne dit bonjour ou bonsoir à la réception.Cest vraiment un endroit qui mérite une meilleure gestion et un personnel professionnel. À plus de 1000€ la semaine c'est vraiment une honte.ca m'a gâché une partie de mon voyage b
Séjour de 7 nuits en avril 2024
Réponse de Vinayak Girgune le 2 mai 2024
Dear Serge,We deeply apologize for the negative experience you had during your stay with us. Your feedback is extremely valuable to us, and we take all comments seriously in our efforts to improve our services. We're truly sorry to hear about the issues you encountered, including the condition of the room, cleanliness standards, communication barriers, and lack of professionalism from our staff.We understand the impact this had on your trip and we regret that we did not meet your expectations. Rest assured, we will investigate these matters thoroughly and take immediate action to address them to prevent similar occurrences in the future.We apologize for any inconvenience this may have caused you and appreciate your patience and understanding. If there is anything further you would like to share or if there is anything we can do to make amends for the shortcomings you experienced, please do not hesitate to reach out to us directly. We hope to have the opportunity to restore your faith in our hotel and provide you with a much more positive experience should you choose to stay with us again in the future. Thank you for bringing these issues to our attention.

8/10 Bien

Lise-Auriane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Vinayak Girgune. le 6 mars 2024
Thank you for your rating. We appreciate your feedback and will continue to strive for excellence in providing a positive experience for our guests. If there is anything specific you feel we can improve on to earn a higher rating next time, please let us know. Thank you for choosing our hotel.Kind regards,Vinayak girgune.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Vinayak Girgune le 13 janv. 2024
Dear Reviewer,Thank you so much for your amazing 10/10 review! We are thrilled to hear that you had such a fantastic experience with us. Our team works hard to provide exceptional service, and we are delighted that we met your expectations. We hope to have the pleasure of welcoming you back soon for another outstanding stay.Warm regards,Vinayak Girgune

4/10 Médiocre

Clara

Voyage en couple
Séjour de 1 nuit en décembre 2023
Réponse de Vinayak Girgune. le 31 janv. 2024
Dear Clara,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience was not up to your expectations, resulting in a rating of 2 out of 5.We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will help us address them and improve our services for future guests. We value your feedback and take it seriously.Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it right in the future.Best regards,Vinayak Girgune

6/10 Satisfaisant

Mehdi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Très bien situé Bon accueil Chambre étroite et lit très petit doit correspondre à un 140
Séjour de 4 nuits en décembre 2023
Réponse de Vinayak Girgune. le 6 janv. 2024
Dear Mehdi,Thank you for taking the time to provide your feedback. We're glad to hear that you found our hotel to be well-located and that you received a good welcome upon arrival. We apologize for any inconvenience caused by the narrow room and the size of the bed. We understand that comfort is essential, and we appreciate your feedback. We will take your comments into consideration as we continuously strive to improve our accommodations and meet the needs of our guests.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Best regards,Vinayak Girgune.

10/10 Excellent

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Vinayak Girgune le 14 déc. 2023
Dear Alicia,Thank you so much for sharing your lovely feedback with us following your most recent stay at the Park Grand Paddington Court hotel. We are very excited to learn the location has been excellent for your plans in London and you found the hotel quiet. Moreover, thank you very much for expressing your compliments addressed to staff who were friendly and have managed to resolve the maintenance issue efficiently. We shall be looking forward to welcome you back!Best Regards,Vinayak Girgune

2/10 Horrible

Cristina

Séjour de 4 nuits en novembre 2023
Réponse de Vinayak Girgune le 26 déc. 2023
Dear Cristina,Thank you for sharing your review with us. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation and should you wish to discuss on the topic, I would really appreciate that! Please do allow us a second chance of hosting you better and looking after you personally would be priority. Best wishes,Vinayak Girgune

10/10 Excellent

joel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good comfort and great location
Séjour de 3 nuits en novembre 2023
Réponse de Vinayak Girgune le 19 nov. 2023
Dear joel,Thank you for taking the time to leave a review about your recent stay at our hotel. We are delighted to hear that you found the comfort level to be good and that you enjoyed our great location. We strive to provide our guests with a comfortable and convenient experience, and we are glad that we met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Vinayak Girgune le 9 nov. 2023
Dear ReviewerThank you so much for taking the time to provide such kind feedback of your recent stay with us at the Park Grand Paddington Court. We strive to achieve the highest standards to make your experience seamless and memorable. I am delighted to hear that you enjoyed all aspects of your stay and your kind words are truly appreciated by all of us. We shall be hoping to see you very soon!Best Regards,Vinayak Girgune

10/10 Excellent

CHRISTIAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Séjour très agrable dans cet hôtel bien situé , bien tenu, moderne et très bien équippé . Seulpetit souci : les chambres sont relativement petites.
Séjour de 3 nuits en septembre 2023
Réponse de Vinayak Girgune. le 29 sept. 2023
Dear Christian,Thank you for your positive feedback about your recent stay at our hotel. We are pleased to hear that you had a pleasant experience and found our location, maintenance, and modern amenities to be satisfactory.We appreciate your comment about the room size. We understand that room sizes can vary, and we strive to provide accurate descriptions and photos on our website to give guests a clear understanding of what to expect. We will take note of your feedback and consider any necessary adjustments to improve guest comfort.If there is anything else you would like to share or if you have any further suggestions, please feel free to let us know. We value your input and look forward to welcoming you back in the future.Kind Regards,

10/10 Excellent

Rejean

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super service...gens sympathies !!!!!
Séjour de 5 nuits en août 2023
Réponse de Vinayak Girgune. le 15 sept. 2023
Thank you so much for sharing your lovely feedback with us following your most recent stay at the Park Grand Paddington Court hotel. We are very excited to learn the location has been excellent for your plans in London and you found the hotel quiet. Moreover, thank you very much for expressing your compliments addressed to staff who were friendly and have managed to resolve the maintenance issue efficiently. We shall be looking forward to welcome you back!

10/10 Excellent

Bernard

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
parfait
Séjour de 5 nuits en août 2023
Réponse de Vinayak Girgune. le 3 sept. 2023
Dear Bernard,We're thrilled to hear that you had a great stay with us! Thank you for taking the time to share your positive feedback. We're delighted that you enjoyed your experience at our hotel. If there's anything specific that stood out to you or any particular team member who provided exceptional service, please let us know. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!kind regards,

6/10 Satisfaisant

eric

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hôtel quatre étoiles qui en vaut deux voire trois. Changement de chambre à deux reprises: la première déjà occupée, la deuxième si on peut appeler ça une chambre de mois de 9m2 difficile à deux et sans rideaux occultant, la troisième bien mieux mais sans fioriture. Il a fallu aller réclamer une autre chambre sinon on serait resté dans la deuxième tout notre séjour!!!inadmissible pour soit disant un hôtel de ce type. Au total rapport qualité prix pas du tout au rdv En terme de qualité des chambres mais très bien situé à côté de la gare de Paddington.
Séjour de 4 nuits en août 2023
Réponse de Vinayak Girgune. le 16 août 2023
Dear eric,Thank you for sharing your experience with us. We apologize for the inconvenience and dissatisfaction you encountered during your stay at our hotel. It is disappointing to hear that the room changes did not meet your expectations.We understand the frustration caused by the first room being occupied and the second room being small and lacking blackout curtains. This is not the level of service we strive to provide, and we apologize for falling short in this regard. We appreciate your feedback and will address these issues with our team to ensure that such situations are avoided in the future.We are glad to hear that the third room was an improvement, although it lacked some amenities. We will take note of this feedback to ensure that all rooms are adequately equipped to meet our guests' needs and expectations.Regarding the location, we are pleased that you found our hotel well situated near Paddington station. We strive to provide a convenient and accessible location for our guests.Once again, we apologize for the inconveniences you encountered during your stay. We appreciate your feedback, as it allows us to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience that meets your expectations.Kind Regards,

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xxx
Séjour de 1 nuit en juillet 2023
Réponse de Vinayak Girgune. le 30 juil. 2023
Dear Jean,Thank you for sharing this wonderful feedback with us from your recent stay. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards,

4/10 Médiocre

cecile

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cet hôtel ne vaut pas son prix. Il est impensable de payer 300 euros une chambre «  club » en tee de chaussé du bâtiment en face de la rue….. avec la chaufferie comme bruit de fond….. après réclamation nous changeons de chambre et nous nous retrouvons au sous sol du bâtiment principal dans une chambre humide où les serviettes de bains ne sèchent pas avec une fenêtre qui donne sur rien puisque nous sommes au sous sol…. Bref expérience lamentable, surtout n’allez pas dans cet hôtel.
Réponse de Vinayak Girgune. le 3 sept. 2023
Dear cecile,We're sorry to hear about your disappointing experience at our hotel. We apologize for the inconveniences you encountered with your room allocation and the noise from the boiler room. It is not our intention to provide subpar accommodations or to have our guests feel that they did not receive value for their money.We understand your frustration with being moved to a basement room that was damp and lacked a view. This is not the level of comfort and quality we strive to provide to our guests. We apologize for the inconvenience caused and we will investigate this matter further to ensure it doesn't happen again in the future.We appreciate your feedback and take it seriously as we continuously work to improve our services. We understand that your experience was far from satisfactory, and we would like to make it right. If there's anything we can do to address your concerns or if you would like to discuss your experience further, please reach out to our customer service team. Your satisfaction is important to us, and we would appreciate the opportunity to make amends.Once again, we apologize for the negative experience you had and thank you for bringing these issues to our attention.Kind regards

6/10 Satisfaisant

darko

Séjour de 3 nuits en juillet 2023
Réponse de Vinayak Girgune. le 27 juil. 2023
Thank you for your review and feedback. We are pleased to know you found our team to be lovely and that the location met all your needs. It is however unfortunate to hear that you experienced a few hurdles in your stay. The team strives to always be on hand to resolve these. On the other hand, please accept my sincere apologies about your unpleasant experience, and you will be glad to hear that I have addressed all your concerns accordingly. I do hope that you would be coming back to stay with us in the near future and I would have the pleasure of personally welcoming you back and overlook your entire stay, as we now know what you like in your room. Hope to see you soon! Kind regards,Vinayak Girgune

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La chambre n’était pas propre et nous n’avons pas été prévenu lors de la réservation de la vue de la chambre..
Séjour de 3 nuits en mars 2023
Réponse de Keshmira le 17 avr. 2023
Dear Guest,Thank you for sharing your review with us. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation and should you wish to discuss on the topic, I would really appreciate that! Please do allow us a second chance of hosting you better and looking after you personally would be priority. Kind regards,Keshmira Parva

6/10 Satisfaisant

Anaelle

Séjour de 1 nuit en mars 2023
Réponse de Keshmira le 17 avr. 2023
Dear Anaelle,Thank you for staying with us. Your feedback is very valuable to us as it helps to improve the services we provide. We are very much looking forward to welcome you back.Kind regards,Keshmira Parva

4/10 Médiocre

Herve

Voyage en famille
Les points faibles : Confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Keshmira le 14 mars 2023
Dear Herve,Thank you very much for taking the time to rate your experience with us. I am deeply sorry to see that we did not meet your expectations on this occasion. Please let me know if you wish to discuss your experience more in detail and I will be pleased to assist you and address your complaint.Kind Regards,Keshmira Parva.

10/10 Excellent

samia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Keshmira le 9 févr. 2023
Dear Samia,Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at our hotel the next time your travels take you to London.Kind Regards,Keshmira Parva

8/10 Bien

Wynona

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel parfaitement bien situé. Petit plus pour le service de bagagerie et l'aide pour monter les valises ( il n'y a pas d'ascenseur). Chambre propre et calme, seul defaut la chambre est vraiment petite, tres peu de place pour circuler cependant celle ci ne servant que pour se reposer cela ne nous a pas derangé. Personnel agreable.
Réponse de Vinayak Girgune le 18 janv. 2023
Dear Wyonna,Thank you for taking the time to share your experience with us from your recent stay. It is always a pleasure to provide all our guests with an excellent service; therefore; thank you very much for your recognition. We look forward to welcoming you back! Best regards,Vinayak Girgune

4/10 Médiocre

Alexis

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Chambre sans aucune isolation des fenêtres, un bruit de générateur ou climatisation. Impossible de dormir Nuit horrible
Séjour de 1 nuit en décembre 2022
Réponse de Keshmira le 20 janv. 2023
Dear Alexis,We would like to thank you for taking your time to review your stay at our hotel. We are sorry to read that the room of the hotel did not suit your needs. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Kind Regards,Keshmira Parva.Admin

2/10 Horrible

Emilie

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Qualité innacceptable, odeur d’humidité insupporta
La section dans laquelle était la chambre était dans un demi sous sol extrêmement humide, l’odeur dans la chambre était insupportable et on voyait des traces évidente dhimidite
Séjour de 1 nuit en novembre 2022
Réponse de Guest Relations le 26 nov. 2022
Dear Guest, I am terribly sorry to see that we did not meet your expectations due to the various reasons mentioned and please accept my sincere apologies for the clearly subpar experience. I would cherish the opportunity to discuss your feedback in further detail with you; I hope to hear from you.Kind Regards,Giulia NurediniGuest Relations

8/10 Bien

Edith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2022
Réponse de Reception Team le 20 nov. 2022
Dear Guest,Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at our hotel the next time your travels take you to London.Kind Regards,Giulia NurediniReception Team

8/10 Bien

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
l'emplacement est top personnel et chambre très professionnels. Juste un petit soucis de plomberie dans la douche et au niveau interrupteur du lit au niveau éclairage. Salle de sport pas très propre=> Pas de serviettes, de produits désinfectants et surtout pas d'eau ..
Séjour de 2 nuits en novembre 2022
Réponse de Reception Team le 11 nov. 2022
Dear Guest,Thank you very much for your review of your recent stay at Park Grand Paddington Court. I am flattered to hear the room allocated for you was spacious enough.We do appreciate your feedback which will help us to make our hotel even better. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.Kind Regards,Giulia NurediniReception Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Vinayak Girgune le 28 oct. 2022
Dear Guest,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Park Grand Paddington Court the next time your travels take you to London.Kind Regards,Vinayak Girgune

10/10 Excellent

Quentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qualité de service et emplacement
Agréable séjour dans cette hôtel ! Parfaitement desservie par les lignes de bus et métro. Au cœur d’un quartier calme proche de Hyde park, le service de réception ainsi que l’état général de la chambre me feront revenir pour un prochain séjour
Séjour de 1 nuit en octobre 2022
Réponse de Vinayak Girgune le 28 oct. 2022
Dear Quentin,Thank you for taking the time to share your experience with us from your recent stay. It is always a pleasure to provide all our guests with an excellent service; therefore; thank you very much for your recognition. We look forward to welcoming you back! Best regards,

8/10 Bien

ANNE-SOPHIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Accueil chaleureux et situation idéale
Personnel très accueillant Soucis de chambre non prête le personnel nous a offert le petit déjeuner en compensation Chambre bien équipé mais un peu trop petite (chambre 140), accès au lit que sur un côté l’autre étant le long de la vitre. Peu isolé. Sinon très bien situé, propre Mais il semble que les serviettes sont changées tous les jours et pas de trace de tris ou d’écogeste.
Séjour de 4 nuits en octobre 2022
Réponse de Vinayak Girgune le 28 oct. 2022
Dear Anne-Sophie,I would like to thank you for taking the time to share your review with us about your experience at the Park Grand Paddington Court. It is our sincere aim to ensure that our guests enjoy a memorable experience and I am delighted to read that you had a good stay with us. On a different note, I would like to assure you that we do offer a variety of different room types and sizes. Please do let us know when you are returning back to London, so we I can allocate a room of your preference. Warm Regards,

6/10 Satisfaisant

Michèle

Voyage en groupe
Les points forts : Propreté
Joli comme hôtel mais bruyant. Les occupants de la chambre au-dessus de nous nous ont gardé réveillé jusqu'à 3h30am. Pas leur faute, manque d'insonorisation. Je suis 60 , on m'a donné une chambre non accessible par ascenseur. Personne ne s'est offert à porter mes bagages au 2e, pourtant il y avait toujours un valet pour porter les bagages d'autres clients jusqu'à l'ascenseur. J'arrête ici
Séjour de 5 nuits en avril 2022
Réponse de Vinayak le 12 mai 2022
Dear Michele, Many thanks for sharing your travel experience with us. I am deeply sorry to see the experience at our hotel has not been the most pleasant one from the very moment of your arrival. We will definitely take on board your valuable feedback and try to make changes accordingly. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind Regards, Vinayak Girgune.

6/10 Satisfaisant

Laurent

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Essayez de trouver un autre hôtel..
La façade de l'hôtel et le hall de réception sont très propres, accueillants, le personnel charmant. Lors de notre arrivée nous devions avoir 2 chambres, elles étaient dans 2 bâtiments différents distants d'environ 100 mètres alors que nous voyageons en famille.. Finalement nous obtenons 2 chambres dans le bâtiment principal mais d'une distance et d'une complexité telle que nous préférons nous donner rendez-vous dans le hall avec notre fils. Les chambres font 6 à 8 m2, impossible de faire le tour du lit, les menuiseries partent en morceaux (travaux en cours), la moquette est d'une propreté douteuse ...
Séjour de 2 nuits en février 2022
Réponse de Vinayak Girgune le 9 mars 2022
Dear Laurent, I am terribly sorry to see that we did not meet your expectations due to the various reasons mentioned and please accept my sincere apologies for the clearly subpar experience. I would cherish the opportunity to discuss your feedback in further detail with you; accordingly please contact us on dm@parkgrandpaddingtoncourt.co.uk I hope to hear from you.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situated in central London about a 5 minute walk from Lancaster Gate tube station and a stones throw from Hyde Park. Conveniently located to access the West End, Park Lane and other parts of central London. The hotel is nice and clean. The room I stayed in was small but well designed with everything you need. It had a fridge, microwave, kettle and lots of complimentary drinks and a box of chocolates. There were a variety of international plug sockets to cater for travellers from all around the globe. The staff were courteous and professional and answered all the questions I had. I'd definitely stay here again.
Séjour de 1 nuit en mai 2024

8/10 Bien

Angela, carlisle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location for access to Paddington Station
Séjour de 3 nuits en mai 2024
Réponse de Vinayak Girgune le 26 mai 2024
Dear Angela,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our location convenient for accessing Paddington Station, one of London's main transportation hubs. We're proud of our central location and the ease of getting around the city from our hotel.We're sorry to hear that you experienced some issues with your room, including the lack of space, no water in the room, and no fruit as shown in the booking pictures. We take these issues seriously and will use your feedback to make improvements to our services and amenities.However, we're glad that you found our location convenient, and we hope that this aspect of your stay was a positive experience for you. If you have any further comments or suggestions, please don't hesitate to reach out to us.Thank you again for choosing to stay with us, and we hope to welcome you back again soon.Best regards,

6/10 Satisfaisant

Ada

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very dated. No direct elevator to rooms. Too many stairs making it difficult to lug luggage. Short of staff so have to wait for someone to help. Walking distance to Paddington station. Room clean but musty smell.
Séjour de 1 nuit en mai 2024
Réponse de Vinayak Girgune le 25 mai 2024
Dear Ada,Thank you for sharing your detailed feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the lack of a direct elevator to rooms, the difficulty in lugging luggage up stairs, and the wait time for assistance due to short staffing are duly noted. We will address these issues internally to improve the overall guest experience.We appreciate your feedback on the cleanliness of the room, although we regret to hear about the musty smell. Rest assured, we will investigate this matter further to ensure a more pleasant environment for our guests in the future.We are glad to hear that our location near Paddington station was convenient for you. Your feedback is valuable to us, and we thank you for choosing to stay with us. If there are any additional details you would like to share or if there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your feedback.Best Regards,

6/10 Satisfaisant

Mrs Karen

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Vinayak Girgune le 25 mai 2024
Dear KarenThank you for sharing your feedback with us. We appreciate your input and will use it to improve our services. If there are any specific areas you feel we could enhance, please let us know so we can address them accordingly. We value your opinion and strive to provide the best experience for all our guests. Thank you for choosing to stay with us.Best Regards,

4/10 Médiocre

Chadi

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Vinayak Girgune le 25 mai 2024
Dear Chadi,Thank you for taking the time to provide us with your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will take them into consideration as we work to improve our services. If there are any specific issues you would like us to address, please feel free to share them with us. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for staying with us.Best Regards,

8/10 Bien

Hiroyuki

Les points forts : Équipements
Equipment was instability.
Séjour de 3 nuits en mai 2024
Réponse de Vinayak Girgune le 24 mai 2024
Dear Hiroyuki,We apologize for the equipment instability you experienced during your stay. We understand how frustrating it can be when things don't go as planned, and we're truly sorry that this issue affected your stay with us.Please know that we're taking immediate action to address the issue and ensure that our equipment is functioning properly moving forward. We're committed to providing a comfortable and enjoyable experience for all our guests, and we fell short of that standard in this case.If there's anything we can do to make it right, please don't hesitate to reach out. We'd be happy to provide a refund or credit towards a future stay, or offer any other form of compensation that you feel would be fair.Thank you for bringing this to our attention, and we hope you'll give us another chance to show you the level of service and hospitality you deserve.Best regards,[

6/10 Satisfaisant

Robertus

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Matig/redelijk, beetje verlopen (slechte matras), kamer is niet veel groter dan het bed
Séjour de 2 nuits en mai 2024
Réponse de Vinayak Girgune le 23 mai 2024
Dear Robert,Thank you for your feedback. We apologize for the inconvenience you experienced with the mattress and the room size. Your comments are valuable to us, and we will address these issues to improve our guests' comfort. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Vinayak Girgune

6/10 Satisfaisant

Thomas

Les points forts : Propreté et personnel et service
Didn’t expect the bed in the room to be a Murphy Bed with a terrible mattress otherwise the room and facilities were fine
Séjour de 1 nuit en mai 2024
Réponse de Vinayak Girgune le 22 mai 2024
Dear Thomas,Thank you for your feedback. We’re glad to hear that you found the room and facilities satisfactory. However, we apologize for the discomfort caused by the Murphy bed mattress. Your comfort is important to us, and we will address this issue to ensure a better experience for future guests.We hope to welcome you back for an improved stay.Best regards,Vinayak Girgune

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Vinayak Girgune le 25 mai 2024
Dear Melissa,Thank you for providing us with a perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated, and we are thrilled that you found our services to your satisfaction.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We value your opinion and strive to maintain the highest standards of service for all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your feedback and for choosing our establishment.Best Regards,

4/10 Médiocre

Mike

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was trash between the bed and window. The bedding was stained, the electric outlets didn't work properly nor did the AC/Heater.
Séjour de 2 nuits en mai 2024
Réponse de Vinayak Girgune le 22 mai 2024
Dear Mike,We're sincerely sorry to hear about the issues you encountered during your stay. It's disappointing that the cleanliness of your room did not meet our usual standards, and we apologize for any inconvenience caused by the stained bedding and malfunctioning electric outlets and AC/heater.Please know that your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are rectified promptly.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,Vinayak Girgune

6/10 Satisfaisant

Sudhakar

Les points forts : Propreté
Single person room is too small.
Séjour de 1 nuit en mai 2024
Réponse de Vinayak Girgune le 22 mai 2024
Dear Sudhakar ,Thank you for your feedback. We appreciate your comments about the single room size. We understand that space is an important factor in your comfort, and we apologize for any inconvenience this caused.Your feedback is valuable to us as we continually work to improve our guest experience. If you decide to stay with us again, please don't hesitate to reach out so we can find a room that better suits your needs.Best regards,Vinayak Girgune

8/10 Bien

Kenny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a comparatively small room but clean and confortable, housekeeper also does a good job everyday. Receptionists are all helpful.
Séjour de 3 nuits en mai 2024
Réponse de Vinayak Girgune le 22 mai 2024
Dear Kenny,Thank you for your kind words! We're pleased to hear that you found the room clean and comfortable, and that our housekeeping team maintained high standards throughout your stay. It's also wonderful to know that our receptionists were helpful and contributed to your positive experience.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.Best regards,Vinayak Girgune

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was perfect size.
Séjour de 9 nuits en mai 2024
Réponse de Vinayak Girgune le 22 mai 2024
Dear Carol,Thank you for your feedback! We're thrilled to hear that the room size was perfect for you.We hope you had a comfortable stay and look forward to welcoming you back in the future.Best regards,Vinayak Girgune

10/10 Excellent

Madeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en mai 2024
Réponse de Vinayak Girgune le 25 mai 2024
Dear Madeline,Thank you for providing us with a perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated, and we are thrilled that you found our services to your satisfaction.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We value your opinion and strive to maintain the highest standards of service for all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your feedback and for choosing our establishment.Best Regards,

8/10 Bien

Carole

Les points forts : Infrastructures et conditions de l’hébergement
We would certainly stay here again. We had a 10 day booking and loved the location and neighborhood, close to Paddington Station, restaurants, and a great walkability factor. The rooms and bathrooms are very small, but clean with comfortable beds. Plumbing works great too, plenty of hot water and modern showers. Staff was friendly and immediately changed our room when we were originally given a room on the lowest level that seemed like a basement. Ask for a room on the upper floors! Our only complaint would be the anemic air conditioning. I’m afraid the room would be way too hot for us in the summer. The thermostat was set at 19 degrees centigrade and we asked staff to lower this but it didn’t happen. We were ok with this although we sure would have liked the room to be cooler. Again, not the cheapest hotel but for the price we’re were very happy and would stay here again on our next visit.
Séjour de 10 nuits en mai 2024
Réponse de Vinayak Girgune le 20 mai 2024
Dear Carole,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your 10-day stay with us and appreciated our convenient location near Paddington Station and restaurants.We're glad to hear that you found our rooms and bathrooms clean with comfortable beds, and that our plumbing worked well. It's fantastic to hear that our staff promptly addressed your concerns and accommodated your request for a room on the upper floors.We apologize for any inconvenience caused by the air conditioning not meeting your expectations. Your feedback is important to us, and we will address this issue to ensure a more comfortable stay for our guests in the future.We're delighted that you were overall happy with your stay and would choose to stay with us again on your next visit. We look forward to welcoming you back!Warm regards,Vinayak Girgune

10/10 Excellent

ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’d stay here again
Séjour de 3 nuits en mai 2024
Réponse de Vinayak Girgune le 20 mai 2024
Dear ashley,Thank you for your positive feedback! We're delighted to hear that you would choose to stay with us again.We look forward to welcoming you back for another enjoyable visit.Warm regards,Vinayak Girgune

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff at reception and at breakfast. Clean, tidy and comfortable
Séjour de 2 nuits en mai 2024
Réponse de Vinayak Girgune le 20 mai 2024
Dear MartinThank you for your feedback. We're glad to hear that you enjoyed your room and found our location convenient.We apologize for the difficulty you experienced in controlling the temperature. Your comments are important to us, and we will address this issue to improve our guests' comfort.We hope to have the pleasure of welcoming you back in the future.Warm regards,Vinayak Girgune

6/10 Satisfaisant

Sloan, SLC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Vinayak Girgune le 20 mai 2024
Dear Sloan,Thank you for your review. We're glad to hear that you found some aspects of your stay satisfactory.We always strive to improve and provide a better experience for our guests. If there are specific areas where you feel we could enhance your stay, please let us know. Your feedback is invaluable to us.We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Warm regards,Vinayak Girgune

6/10 Satisfaisant

Jim

Voyage en famille
Les points forts : Propreté
Poor WiFi connections. Lots of stairs and difficult with lots of luggage.
Séjour de 2 nuits en mai 2024
Réponse de Vinayak Girgune le 20 mai 2024
Dear Jim,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the WiFi connection and the difficulty with stairs, especially when carrying luggage.Providing a seamless experience for our guests is our top priority, and we regret that we fell short of your expectations in these areas. Your feedback is valuable to us, and we will work diligently to address these issues and improve our services.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Vinayak Girgune