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Beoordelingen van Novotel London Heathrow Airport - M4 Jct 4

4 out of 5
Novotel London Heathrow Airport - M4 Jct 4
Cherry Lane, Junction 4m4, West Drayton, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 323 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 389 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 157 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1001 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Wilhelmus van

1 nacht verbleven in april 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
De Lobby is heel modern, mooie ambiance. Geen traditionele Balie maar zeer vriendelijk Personeel. Het ontbijt prima maar wel elke dag hetzelfde (4 nachten). Kindvriendelijk. De kamer Prima, we waren met 3 personen, 2x 2-persoons bedden. Dichtbij de Luchthaven maar jammer dat je moet betalen voor de Shuttle bus. Met een bus ongeveer 20 min naar een ShoppingMall. Leuke omgeving (rustige woonwijk) vergeleken met andere Hotels om en nabij Londen Heathrow.
4 nachten verbleven in juli 2019
Reactie van A op 9 aug 2019
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
De kamer was erg gedateerd toe aan een grote onderhoudsbeurt. Verder ontbreekt het aan een hoop faciliteiten, zoals normale stopcontacten om je device op te laden. Ontbijt was matig, kan ook wat aangepast worden, er was niet eens een plakje kaas aanwezig. Alleen bediening bij het ontbijt deed erg haar best om iedereen te helpen.
2 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Het is jammer dat de wc en douche apart van elkaar zijn
2 nachten verbleven in februari 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
9 nachten verbleven in december 2018
Reactie van Roberto op 4 jan 2019
Thank you for your review. Kind Regards, Roberto

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Het hotel is schoon en mooi. Het personeel waren super lief, die hielpen je overal mee bv de taxi bellen, to do in london reserveren.
3 nachten verbleven in december 2018
Reactie van Roberto op 4 jan 2019
Thank you for your review and we appreciate your feedback. We would like to thank you for your kind words and compliments. Kind Regards, Roberto

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2018
Reactie van Roberto op 4 jan 2019
Thank you for your review and we appreciate your feedback. Kind Regards, Roberto

8/10 – Goed

Geverifieerde reiziger

Negatief: Personeel en service
Redelijk dichtbij vliegveld maar voor weekendje in de stad veel te ver van centrum
2 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018

8/10 – Goed

M B

Positief: Netheid, personeel en service
Oké
Goede hotel maar ver van alles!
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Sammy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Tapijt
Ik heb alergic tegen tapijt door dat kan k niet goed slapen
3 nachten verbleven in april 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
We zijn met de auto gegaan en de toegang is zeer druk en ingewikkeld.
3 nachten verbleven in januari 2018

2/10 – Ontzettend slecht

Sarah

1 nacht verbleven in april 2022

2/10 – Ontzettend slecht

Frances

Reisde met familie
Negatief: Personeel en service
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Daniel

1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Lems

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great hotel but sadly my room had a blocked toilet
2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Rasan

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Bad hotel
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
4 nachten verbleven in november 2021

4/10 – Matig

Parveen

2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en comfort kamer
No transfer shuttle available as promised
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
1 nacht verbleven in november 2021

4/10 – Matig

Belaid

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
un hotel moins de 4 etoiles
1 nacht verbleven in november 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
1 nacht verbleven in november 2021

10/10 – Uitstekend

melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
2 nachten verbleven in mei 2021

6/10 – Redelijk

Ana

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
1 nacht verbleven in juni 2021

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasant and friendly.
The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
1 nacht verbleven in juni 2021

8/10 – Goed

Raymond

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heathrow Airport stay
Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
5 nachten verbleven in mei 2021

2/10 – Ontzettend slecht

Philip

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not good
No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
2 nachten verbleven in mei 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in mei 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
bed sheets, towers even toilet papers haven't change until complain
11 nachten verbleven in mei 2021

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2021

6/10 – Redelijk

Nicholas

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in mei 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good enough
Ok
1 nacht verbleven in mei 2021

8/10 – Goed

Naheed

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2021

8/10 – Goed

Emelita, Central London

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
1 nacht verbleven in januari 2021
Reactie van AS op 27 jan 2021
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
1 nacht verbleven in januari 2021
Reactie van AS op 27 jan 2021
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 – Uitstekend

Susie

1 nacht verbleven in oktober 2020
Reactie van AS op 27 jan 2021
We very much appreciate your feedback regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2021
Reactie van AS op 13 jan 2021
THANK YOU FOR YOUR REVIEW

10/10 – Uitstekend

Dharmendra

14 nachten verbleven in december 2020
Reactie van AS op 29 dec 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

2/10 – Ontzettend slecht

Lorena

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2020
Reactie van AS op 25 dec 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

4/10 – Matig

Shirley

Reisde met familie
Negatief: Personeel en service
Reviews not permitted if negative.
My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
1 nacht verbleven in november 2020

10/10 – Uitstekend

Varinder

1 nacht verbleven in november 2020
Reactie van AS op 23 dec 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 – Uitstekend

Naomi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2020
Reactie van AS op 17 nov 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

6/10 – Redelijk

Gerard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
COVID - no social distancing & optional face masks
Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
1 nacht verbleven in oktober 2020
Reactie van AS op 25 dec 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

10/10 – Uitstekend

Breeanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
1 nacht verbleven in oktober 2020
Reactie van AS op 17 nov 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 – Goed

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
1 nacht verbleven in oktober 2020
Reactie van AS op 28 okt 2020
Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. Car park charges are similar to all the hotels around Heathrow. Prices are mentioned about the car park with an asterisk symbol on all the websites. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
1 nacht verbleven in oktober 2020
Reactie van AS op 20 okt 2020
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Car park charges are similar to all the hotel around Heathrow. Kind Regards, Agnello

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2020
Reactie van AS op 20 okt 2020
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Kind Regards, Agnello

2/10 – Ontzettend slecht

Rey, London

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
1 nacht verbleven in oktober 2020
Reactie van AS op 13 okt 2020
Dear Mr Rey, Thank you for your review. First of all, I am sorry that your stay was not up to your expectations. We checked our CCTV and concluded that your check in was done within 5 minutes, the delay was due to your car park payment. When you reported about the cleanliness of your toilet, our team member did come to your room however no one opened the door. When manager did come to your room, he asked to give couple of minutes to get the chemicals to clean the toilet which was cleaned in no time. Furthermore one of the occupants in your room were seen entering in the back areas of the hotel where he was not supposed to be. He was warned once and seen again during the late hours of the day. Nevertheless, We have already given amenities which were given to the same occupant in the room as form of compensation. Welcome letter was also given at check in explaining the limited services in the hotel due to Covid-19. Should you need to discuss any of this further, please do not hesitate to contact us. Kind regrards, Agnello Front Office Manager

6/10 – Redelijk

alastair

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
4 nachten verbleven in oktober 2020
Reactie van AS op 8 okt 2020
Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place today
1 nacht verbleven in september 2020
Reactie van Fezan op 3 okt 2020
Thanks for staying with us. We appreciate your feedback!