Voorkant accommodatie - avond/nacht

Beoordelingen van Marlin Waterloo

4 out of 5
Marlin Waterloo
111 Westminster Bridge Road, London, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 608 van 1150 beoordelingen" "
Gastenscore: 8 - Goed. 353 van 1150 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1150 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1150 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1150 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large comfortable rooms. With facilities to stay for a longer period. For both business and pleasure. Also very close to subway and railway station. Bonus is the walking distance to Westminster, Big Ben and even Buckingham Palace. A nice stay with friendly and helpful staff.
3 nachten verbleven in maart 2024
Reactie van Bhargav op 23 mrt 2024
Dear Jos,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Bhargav Seela

10/10 – Uitstekend

Charissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

M.

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed geholpen door Stana
5 nachten verbleven in november 2023

8/10 – Goed

Jasmien

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023
Reactie van Waterloo Reception op 23 aug 2023
Dear Guest,Thank you for your feedback, it is greatly appreciated. Please note that your feedback will be passed onto the correct department as we are always looking to improve our services.Kind Regards,Front Desk Umira

8/10 – Goed

Laura

Reisde met familie
Tolle Lage, Underground fast vor der Tür und Big Ben / London Eye fussläufig in 10 min erreichbar.
3 nachten verbleven in mei 2024

8/10 – Goed

Marta Ivelisse

Reisde met familie
Positief: Netheid, personeel en service
Excellent location, walking distance from all London Landmarks and accesible to train, bus stations, taxi, theaters and tours meeting points. Hotel is convenient, clean and comfortable. Storage service for luggage is available.
2 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Marta, Thank you for share your experience with us. We are glad that you fuond the location and your stay convenient for your purporse. We hope to welcoming you back in yuor near future

8/10 – Goed

Luis

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Pros: close to tube and bus stop, restaurants and pubs. Cons: room cleaning takes place every other day. Shower is poorly built -water would spill all over the floor.
3 nachten verbleven in mei 2024
Reactie van Swassi op 26 mei 2024
Dear Luis, Thank you for taking the time to share your feedback.We’re glad to hear that you appreciated our convenient location near the tube, bus stops, restaurants, and pubs.Regarding the room cleaning schedule, it is true that we provide cleaning every other day. However, we do have a 24-hour team available to assist with any needs you may have. We apologize for any inconvenience caused by the shower design and will address this issue promptly.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future.Regards

6/10 – Redelijk

Thomas

Reisde met partner
Laundry services were down, housekeeping didn’t clean well, no ice machines asked for ice from bartender and he took a dirty bucket of water and dumped it out didn’t wash it and started putting ice in it. They turn the AC off 3 times a day, there are no wash/face cloths at all. The bed was like sleeping on a floor so I asked for a topper and they brought one it helped a little but not a lot.
3 nachten verbleven in mei 2024
Reactie van Swassi op 26 mei 2024
Dear Thomas, Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with our laundry services being down. As an alternative, we could contact another laundry company that can collect and drop off your laundry for an additional charge. Regarding the issue with the ice bucket, we're sorry to hear about your experience. This is surprising as we take cleanliness very seriously. We will investigate this matter further. Our automatic AC system is part of our eco-friendly service, which switches off three times a day. However, if you were not happy with this we are always advising to contact reception, and we will help you on this. Regarding the wash/face cloths in the room, we don't offer these items but we can certainly provide extra towels upon request.Our housekeeping schedule, is every two days. However, our team is available 24 hours a day to assist you with any additional cleaning or requests you may have.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience.Regards

10/10 – Uitstekend

Yuriy

3 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Yuriy, Thank you so much for your feedback!We're thrilled to hear that you had a good experience during your stay. It was a pleasure hosting you, and we can't wait to welcome you back for another stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Regards

8/10 – Goed

Jeff

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
The room was very warm and dry unable to adjust the thermostat The lighting especially in the bathroom was not very bright
2 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Jeff Thank you for taking the time to provide feedback on your recent stay with us. We apologize for any discomfort you experienced due to the room temperature and thermostat settings. Please note that we have an eco-friendly system on the AC that automatically switches off at 11:00 PM, 6:00 PM, and 2:00 AM to conserve energy. However, if you are having trouble with the function of the AC or need assistance, our reception is available 24 hours a day to help you.Additionally, we regret to hear that the lighting in the bathroom did not meet your expectations. We understand the importance of proper lighting for our guests' comfort and convenience, and we will assess ways to improve the brightness in the bathroom area for future guests.We value your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,

8/10 – Goed

oliver

Zakenreiziger
Positief: Netheid
Very convenient
3 nachten verbleven in april 2024
Reactie van Swassi op 26 mei 2024
Dear Oliver, Thank you so much for score your review. It's our goal to ensure that every guest has a memorable and enjoyable stay, and we are looking to receive a 10 in your next stay. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Regards

10/10 – Uitstekend

Charlene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are nice sized and bed is a king which is great! Great location, close to tube and can walk to lots of local attractions. Great places to eat close by as well.
3 nachten verbleven in mei 2024
Reactie van Oksana op 26 mei 2024
Dear Charlene, Thank you for sharing your experience with us. We're thrilled you enjoy your stay with us.We're here to make your stay enjoyable, so if there's anything else we can do for you next time, just let us know. Looking forward to welcoming you back soon!Regards

8/10 – Goed

Charene Love

Positief: Netheid, personeel en service
6 nachten verbleven in mei 2024
Reactie van Swassi op 26 mei 2024
Dear Charene, Thank you so much for score your review. It's our goal to ensure that every guest has a memorable and enjoyable stay, and we are looking to receive a 10 in your next stay. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Regards

8/10 – Goed

Susan

Reisde met een groep
The location was central to many transport options, the staff were polite and diligent , but I was disappointed that firstly the dryers were not working, and a day later the whole laundry was closed for renovations. The availability of a laundry was a major factor in our decision to book here
6 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Susan, Thank you for your feedback and for choosing to stay with us. We sincerely apologize for the inconvenience caused by the disruption in our laundry service during your stay.The decision to close the laundry was made after attempts to fix the issues with the dryers were unsuccessful, and our maintenance team determined that renovations were necessary.We apologize for any frustration or inconvenience this may have caused you. As an alternative, we are providing information about an external laundry service that can collect and drop off the laundry for an additional fee.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future under better circumstances.Regards

8/10 – Goed

Maribel

Positief: Personeel en service
This hotel is closed for major attractions and public transportation. The facility is a bit dated and the rooms are small. But it offers a kitchenette for ease of making quick snacks and breakfast. The area has very nice restaurants.
3 nachten verbleven in mei 2024
Reactie van Swassi op 26 mei 2024
Dear Maribel, Thanks for share your recent feedback. We're glad you appreciated our convenient location near major attractions and public transportation, as well as the kitchenette in the rooms. We're sorry to hear that you found our facility a bit dated and the rooms small, but we're glad you enjoyed the area's nice restaurants.We appreciate your feedback and hope to welcome you back in the future!Regards

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, clean and comfortable hotel within a short walk of Waterloo. Staff were friendly and helpful, offering to store luggage at both ends of our break free of charge. Our room was spotlessly clean and very comfortable. Would definitely stay again.
1 nacht verbleven in mei 2024
Reactie van Nanda Sana op 22 mei 2024
Dear JonathanThank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

8/10 – Goed

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We would stay again for short break there was four of us in one room just a little tight but ok hotel clean and nice staff
1 nacht verbleven in april 2024
Reactie van Karen op 26 mei 2024
Dear Steven, Thank you so much for your feedback. We are glad that you enjoy your stay with us and we can't wait to welcoming you back in the nearest future. Regards

10/10 – Uitstekend

Candace

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the location! Very walkable to main London attractions, including shopping, restaurants and pubs as well the Thames. We compared to many properties and Marlin Waterloo was the best value! The kitchenette was very handy and felt that the room was designed well for a family of 4 adults. Would definitely recommend and this would be our first choice for a return trip to London
3 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Candace, Thank you for this amazing review! We are happy that you enjoy your experience with us and we hope to see you very soon. Regards

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very nice property. Convenient location to public transportation, just a 5-10 minute walk to the area where the London Eye is at. The staff was very friendly and helpful. Although we didn’t use it they have a mini kitchen in the room if you wanted to cook.
4 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Lisa, Thank you for taking your time to give us a feedback. We are glad that you enjoy your stay with us and also that it the location was convenient for you. We are looking forward to welcoming you in the near future. Regards

6/10 – Redelijk

Teresa

2 nachten verbleven in mei 2024
Reactie van Karen op 26 mei 2024
Dear Teresa, Thank you for sharing your experience with us, although we're truly sorry to see that it fell short of your expectations.We would appreciate it if you could share more details about your experience so we can address any issues and improve our service.If there's anything specific we can do to make it up to you or if you have any further feedback, please don't hesitate to reach out. Regards

10/10 – Uitstekend

Colleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Marlin Waterloo was in a great location with easy access to the tube and other major attractions. The rooms were clean and comfy. It’s not high end. It is exactly what I expected for the price.
3 nachten verbleven in mei 2024
Reactie van Hugo op 20 mei 2024
Dear Colleen.,Thank you for taking the time to give us feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish the breakfast would have been included - it was very good though. Also wish they would have had options for filling up water bottles besides tap water.
2 nachten verbleven in mei 2024
Reactie van Hugo op 20 mei 2024
Dear Sarah,Thank you for taking the time to give us feedback. We are happy to hear you enjoyed your overall stay. I will pass on your feedback to the appropriate department. Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team

10/10 – Uitstekend

Karen, Crested Butte

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Hugo op 20 mei 2024
Dear Karen,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you gain soon.Kind regardsHugoReception Team

10/10 – Uitstekend

Nicola

4 nachten verbleven in maart 2024
Reactie van Hugo op 18 mei 2024
Dear Nicola,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 – Goed

Dal

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All staff was amazing except for bar staff. A little bit abrupt & overcharged me beverages. Other than that a safe clean hotel walkable to so much
2 nachten verbleven in mei 2024
Reactie van Hugo op 18 mei 2024
Dear Dal,Thank you for your feedback. We are sorry to hear about the issue you have faced. I will notify the staff in the bar. Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 – Goed

Vincent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Hugo op 18 mei 2024
Dear Vincent,Thank you for your feedback. We are happy to see you enjoyed your overall stay.Thank you for choosing to stay at Malrin Waterloo.Kind regardsReception Team

8/10 – Goed

Gabriele, Fuquay-Varina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Hugo op 16 mei 2024
Dear Gabriele,Thank you for your feedback. We are happy to hear you enjoyed your overall stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was a few minute walk to train stations and bus stops. Coffee and grocery shop right next to it. Breakfast was not cheap amd bwd was hars bur overall great place.
3 nachten verbleven in mei 2024
Reactie van Nanda Sana op 15 mei 2024
Dear Michael ,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Marlin Aparthotel Waterloo! All The Best, Nanda Sana

10/10 – Uitstekend

Elise Ardith

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location.
4 nachten verbleven in april 2024
Reactie van Hugo op 14 mei 2024
Dear Elise,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo,Kind regardsReception Team

4/10 – Matig

Daniela

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
El lugar esta bien ubicado. Pero el personal de recepción es muy desagradable, no suelo hacer estos comentarios sobre los hoteles, pero en verdad no se si por cuestión de que mi ingles no era el mejor o simplemente porque así son. Encima de todo no limpian las habitaciones durante tu estadía. Quiero creer que solo fue mala mi suerte y que no son así con todos los huéspedes.
2 nachten verbleven in mei 2024
Reactie van Hugo op 20 mei 2024
Dear Daniela,Thank you for taking the time to give us feedback. We are sorry to hear you had a bad experience while staying at the hotel. I will pass your comments on to the appropriate department. We can assure you that this is not a regular occurrence and we will investigate this issue.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

LAURENT DANIEL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres bien situé. Proche bouche de métro et de bigben
4 nachten verbleven in mei 2024
Reactie van Joash op 12 mei 2024
Dear Laurent,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Thank you for choosing Marlin Aparthotel Waterloo! All The Best, Joash Barrow Waterloo Reception

8/10 – Goed

Megan

Positief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van Hugo op 14 mei 2024
Dear Megan,Thank you for your feedback. We are happy to see you enjoyed your overall stay. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like everything but as others have said, the laundry dryers do not work.
5 nachten verbleven in mei 2024
Reactie van Joash op 12 mei 2024
Dear Anthony,We want to extend our sincere appreciation for choosing Marlin Waterloo for your recent stay and for taking the time to provide us with your feedback. Your positive response means a lot to us, and we are delighted to hear that you had a pleasant experience with us. We understand the importance of guest feedback in our continuous efforts to improve our services, and your input is invaluable in this regard. Thank you for sharing your thoughts and insights through the survey. Rest assured that any concerns or suggestions you've mentioned are being carefully reviewed by our team. Your feedback enables us to identify areas where we can enhance our offerings to ensure that each guest enjoys a comfortable and memorable stay with us. Once again, thank you for your patronage and for helping us serve you better. We look forward to the pleasure of welcoming you back to Marlin Waterloo shortly. Warm regards, Joash Barrow Marlin Waterloo

10/10 – Uitstekend

Donna R.

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideally located, quiet, clean
4 nachten verbleven in mei 2024
Reactie van Hugo op 14 mei 2024
Dear Donna,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

Devin, Houston

Positief: Staat van de accommodatie en faciliteiten
Very classy, love the restaurant and bar in the hotel. Love the lobby. Staff was very welcoming
7 nachten verbleven in mei 2024
Reactie van Hugo op 14 mei 2024
Dear Devin,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team

8/10 – Goed

Clarisse Lou

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Conveniently located near trains, buses, and points of interest
4 nachten verbleven in april 2024
Reactie van Hugo op 9 mei 2024
Dear Clarisse,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

6/10 – Redelijk

Melina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Hugo op 9 mei 2024
Dear Melina,Thank you for your feedback. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 – Goed

Zijun

Positief: Netheid
3 nachten verbleven in mei 2024
Reactie van Hugo op 9 mei 2024
Dear Zijun,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

ARIANNA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bus stop in front of hotel for easy transportation.
4 nachten verbleven in maart 2024
Reactie van Hugo op 9 mei 2024
Dear Arianna,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team

8/10 – Goed

mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were nice, a little small, bedding was good pillows great, the mattress sucked however(yeah, I know, odd right) food was exceptional.
4 nachten verbleven in mei 2024
Reactie van Hugo op 10 mei 2024
Dear Mark,Thank you for your feedback. We are happy to hear you enjoyed your overall stay with us. I will pass your comments on to the appropriate department. Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

Diane, Gatineau

3 nachten verbleven in april 2024
Reactie van Hugo op 9 mei 2024
Dear Diane,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

Keith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right across the street from Metro, modern hotel.
3 nachten verbleven in mei 2024
Reactie van Hugo op 9 mei 2024
Dear Keith,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

Newsha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location. Walking distance to Big Ben and London Eye. Tube/Metro is across the street and it’s super convenient to get anywhere. Staff are friendly and helpful. We got a room with a king size bed.. the size of the room was good. The only negative about this place is that they don’t clean rooms every day, which is kind of a bummer! Overall, very happy about our stay and totally recommend this place. Location is awesome
6 nachten verbleven in april 2024
Reactie van Hugo op 6 mei 2024
Dear Newsha,Thank you for taking the time to give us feedback. We are happy to hear you enjoyed your stay with us. I will pass your feedback on to the appropriate department. Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team

8/10 – Goed

Kirk, Cranbrook

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hugo op 9 mei 2024
Dear Krik,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

6/10 – Redelijk

Kenneth

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked this hotel for convenient location and its lower price, but the biggest complaint would be that the bed we had wasn’t even a real mattress and the pillows were very flat. It was marginally better than sleeping on a pullout sofa bed. Beyond that, bathroom could have been a little cleaner and I had to use an alcohol wipe to clean the toilet up a bit when I first arrived. Had higher expectations honestly for a “4 star hotel”. On the bright size it was fairly spacious and having a kitchenette was nice.
3 nachten verbleven in april 2024
Reactie van Karen op 5 mei 2024
Thank you for sharing your experience at Marlin Waterloo. I'm sorry to hear about your experience. I understand that this is not the standard you expected from a 4-star hotel, and we share your disappointment. If you encountered these issues from the beginning, I wish you had brought them to our attention right away so we could have addressed them for you. I do see that we upgraded you to a room with a kitchen, and while we’re glad you found the space and kitchenette useful, the other concerns you mentioned should not have been overlooked. If you had issues with the bed or cleanliness, we encourage you to come to us immediately so we can rectify the problem. We want all our guests to have a comfortable and clean environment during their stay.We apologize for the inconvenience and thank you for your feedback. We will use it to improve our services. If you give us another opportunity, we'll do our best to ensure a much better experience for you. If there's anything else you'd like to discuss, please let us know.Regards

10/10 – Uitstekend

Morgan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was wonderful and very accommodating when asked questions. Very clean good location to sites just not much around to eat at Would stay here again
2 nachten verbleven in mei 2024
Reactie van Karen op 5 mei 2024
Dear Morgan, Thank you for sharing your feedback on your recent stay at Marlin Waterloo. We're delighted that you found our staff wonderful and accommodating, and that you enjoyed our cleanliness and location. We're glad to hear that you'd stay with us again, and we look forward to welcoming you back soon!Regards

10/10 – Uitstekend

arthur, ocean springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent except for the shower water gets everywhere and the shower head.
3 nachten verbleven in april 2024
Reactie van Hugo op 3 mei 2024
Dear Arthur,Thank you for your feedback. We are happy to hear you enjoyed your overall stay. I will pass your feedback on to the appropriate department. Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 – Uitstekend

Noe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay near london best attractions
5 nachten verbleven in april 2024
Reactie van Hugo op 3 mei 2024
Dear Noe,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team

8/10 – Goed

John

Reisde met partner
Convient to underground. Easy to access the rest of the city.
1 nacht verbleven in april 2024
Reactie van Hugo op 3 mei 2024
Dear John,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and excellent hotel facilities. Close to public transport and supermarket too.
2 nachten verbleven in april 2024
Reactie van Hugo op 3 mei 2024
Dear Chris,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team