Hall

Avis sur AMANO Covent Garden

4 out of 5
AMANO Covent Garden
34-43 Russell St, London, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 414 avis sur 749." "
Note des voyageurs de 8 (Bien), d’après 189 avis sur 749." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 749." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 749." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 749." "

9,2/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Lindsay

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in a cool area Covent Garden close to many great spots in town
Séjour de 1 nuit en mars 2024
Réponse de Asif le 2 avr. 2024
Dear Lindsay,Thank you for sharing your feedback about your recent stay at Amano Covent Garden. We're delighted to hear that you found our hotel to be very nice and that you enjoyed our location in the cool area of Covent Garden, close to many great spots in town.If there's anything specific you enjoyed about your stay or if you have any preferences for your future visits, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Amano Covent Garden for another enjoyable stay.Best regards,Asif HossainNight ManagerHotel Amano Covent Garden

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent mais chambre tres sombre
L'etablissement est merveilleusement situe pres de Covent Garden, moderne, decor feutre, tres agreable et tres calme. Le seul bemol est l'eclairage des chambres, vraiment trop sombre et peu pratique.
Séjour de 1 nuit en janvier 2024
Réponse de Tolga le 10 janv. 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location of Covent garden and your room being very pleasant plus very quiet and the décor of the hotel.We are sorry to hear that the room you stayed in did not have the expected lightening.We look forward to welcoming you back at Hotel Amano.

10/10 Excellent

Marie Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Front Desk le 7 janv. 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Tolga

10/10 Excellent

Hadi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent accueil
Séjour de 2 nuits en octobre 2023
Réponse de Asif le 19 oct. 2023
Dear Hadi ,Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had an excellent welcome at Hotel Amano Covent Garden.Providing a warm and inviting welcome to our guests is of utmost importance to us, and we are delighted to know that our efforts made a positive impression on you. Our dedicated team takes pride in creating a hospitable and friendly atmosphere for all our guests, ensuring that your stay begins on a positive note.We appreciate your feedback and your choice to stay with us. If there is anything specific that stood out to you during your welcome or if there are any additional details you would like to share, please feel free to let us know. Your comments help us continue to improve and provide exceptional service to all our guests.Thank you once again for choosing Hotel Amano Covent Garden. We look forward to welcoming you back for another outstanding experience in the future.Warm regards,Asif HossainNight managerHotel Amano Covent Garden

8/10 Bien

alix

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Jeremiah F le 3 août 2023
Dear Alix,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. Please be assured that I have shared your feedback with the team and it will be used to improve the service we provide to all our valued guests.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden

6/10 Satisfaisant

Shirley

Séjour de 2 nuits en avril 2023
Réponse de Jeremiah F le 4 mai 2023
Dear Shirley,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. Please be assured that I have shared your feedback with the team and it will be used to improve the service we provide to all our valued guests.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden

8/10 Bien

Zaneta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Jeremiah F le 22 avr. 2023
Dear Zaneta,Thank you for reviewing your stay!We took note of the feedback to make sure to be able to provide always a great service and experience towards all the guests.We really hope to see you again.Best regards,JeremiahGuest Services ManagerHotel Amano Covent Garden

8/10 Bien

Stephan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel top au centre ville !
Hôtel moderne à 3 minutes de Covent Garden. Superbe emplacement pour rayonner au centre ville, proche des tous les accès. Magnifique bar Rooftop avec vue sur les toits de la ville, à faire absolument.
Séjour de 2 nuits en février 2023
Réponse de Silvia C le 28 févr. 2023
Dear Stephan,Thank you very much for your kind and very complimentary review with regards to your recent stay and experience here at Amano Hotel Coven Garden.I do hope we can welcome you back in the near future.Kind Regards,Silvia Guest Service Manager.

10/10 Excellent

Anthony

Séjour de 5 nuits en décembre 2022
Réponse de Silvia C le 5 janv. 2023
Dear AnThank you very much for your amazing feedback! I am more than happy to know you had a great experience with us . We hope to see you again soon.Kind Regards,Silvia Guest Experience Manager

10/10 Excellent

Paloma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

Yann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal séjour en ville
Excellent rapport qualité prix. Hôtel idéalement situé proche de Covent Garden. Calme, propre et personnel très amical.
Séjour de 3 nuits en décembre 2022
Réponse de Silvia C le 14 déc. 2022
Dear Yann,Thank you very much for your kind and very complimentary review with regards to your recent stay and experience here at Amano Hotel Coven Garden.I do hope we can welcome you back in the near future.Kind Regards,Silvia Guest Service Manager.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel bien situé
Bon hôtel. Chambres premium donnant sur la cour intérieur très silencieuses au niveau du bruit extérieur, mais bruyantes au niveau du couloir (très mal isolées au niveau de la porte de la chambre). Malheureusement les fenêtres ne s’ouvrent pas, mais la climatisation est silencieuse et efficace. Belle et spacieuse salle de bain et bons produits de douche/shampooing. La chambre manque un peu de rangements mais pour un séjour court, elle fait l’affaire. Rooftop du 7ème étage très agréable en plein centre de Londres. Prix des cocktails élevés et en plus ils vous facturent les 3 cacahuètes qu’ils vous servent a un prix démesuré.
Rooftop lounge-bar
Séjour de 3 nuits en août 2022
Réponse de Hotel Management le 21 août 2022
Thank you for your review.We are trying to get the insulation done so that noise wouldn't come through. The windows are kept closed for health and safety reasons.Kind Regards,Sanjay VallikappenNight Manager

8/10 Bien

jacques-olivier

Séjour de 2 nuits en juillet 2022
Réponse de Silvia Craciun le 22 juil. 2022
Dear Jacquess-Olivier, Thank you very much for choosing to stay with Hotel Amano Covent Garden. We strive to provide a superior experience for every customer; therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards, Silvia Guest Service Manager.

8/10 Bien

yann

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel récent très convenable et bien placé à Covent garden Le personnel est sympatique Le service est très long au rooftop
Séjour de 2 nuits en mai 2022
Réponse de Myriam Appel le 2 juin 2022
Merci pour votre avis. Nous sommes ravis que cela vous ait plu. Nous serions ravis de vous accueillir à nouveau prochainement.

6/10 Satisfaisant

Alyssa

Voyage en couple
Les points forts : Propreté et personnel et service
This property is nice but one thing we did not like is how dark it is even in the hotel room. Also there were no outlets in the bathroom so I had to straighten my hair sitting on the bed since there were no other outlets. The lighting was terrible in the bathroom too so it was hard to tell if my makeup was blended or not. Overall cool location and vibe of the hotel but if you want to go to the rooftop bar you can forget about it if you don’t get a reservation in advance. I would consider staying again if it wasn’t so expensive. I wasn’t overly impressed with the hotel for how much we paid.
Séjour de 2 nuits en mai 2024
Réponse de Asif le 28 mai 2024
Dear Alyssa,Thank you for taking the time to share your feedback about your recent stay at Hotel Amano Covent Garden. We appreciate your honest comments and are glad to hear you enjoyed the hotel's location and overall vibe.We apologize for the inconvenience caused by the room's lighting and lack of outlets in the bathroom. Your feedback is valuable, and we will look into improving these aspects to enhance our guests' experience. We also regret that you found the rooftop bar difficult to access without a reservation and will work on better accommodating our guests.While we understand your concerns about the cost, we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Best regards,Asif HossainNight ManagerHotel Amano Covent Garden

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was steps away from shopping, dining, the tube. Staff was friendly, helpful and knowledgeable. I will definitely stay here on my next visit!
Séjour de 5 nuits en mai 2024
Réponse de Front Desk le 24 mai 2024
Dear Claire,Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Kind regards,JessicaGuest Service ManagerHotel AMANO Covent Garden

10/10 Excellent

Sam

Voyage en couple
Les points forts : Équipements
Fantastic location. Only a minutes walk from Covent Garden market. Lots of restaurants, bars and entertainment options near by. Incredible service and the room was both immaculate and incredibly comfortable. We had the best time and a lovely place to rest and stay in between all our city adventures. The bar on the roof is pricey, but has wonderful views that allow you to see many of London's attractions. Would recommend to anyone looking for somewhere to stay.
Séjour de 1 nuit en mai 2024
Réponse de Asif le 20 mai 2024
Dear sam,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our hotel and that our fantastic location near Covent Garden market suited your needs perfectly. It's great to know that you found our service incredible and that your room was both immaculate and comfortable for your city adventures.We're glad you had a lovely time and that our rooftop bar provided you with wonderful views of London's attractions, despite being a bit pricey. Your recommendation means the world to us, and we truly appreciate it.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!Warm regards,Asif HossainNight Manager Hotel Amano Covent Garden

10/10 Excellent

Kristin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very sleek, chic boutique hotel primely located in Piccadiily tube line in trendy Convent Garden. Recommend & would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Tolga le 17 mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the Very sleek, chic boutique hotel primely located in Piccadilly tube line in trendy Convent Garden.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Louise

Séjour de 1 nuit en mai 2024
Réponse de Tolga le 17 mai 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

8/10 Bien

Francine, San Fernando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a great location near to theaters and restaurants. Very friendly and helpful staff. Comfortable room.
Séjour de 7 nuits en avril 2024
Réponse de Asif le 13 mai 2024
Dear Francine,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay at Hotel Amano Covent Garden.It's fantastic to know that you found our location convenient, being near theaters and restaurants. We're also pleased that you had positive interactions with our friendly and helpful staff, and that you found your room comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff from check-in to cleaners were polite and friendly. Breakfast was perfect to set us up for the day. Was surprised to find the toilet and shower were screened off areas of the bedroom and there wasn’t a separate bathroom as such - there was a small sink in the room which was adequate. The partitions are frosted glass, so not really an issue unless you want total privacy for your ablutions. It certainly wouldn’t stop us returning. Only other negative (for us) was that we were looking forward to visiting the rooftop bar but were disappointed to find there was only available space inside and the music was not to our taste (dj playing house music). All said and done, a great option for an overnight stay/mini break in the centre of London. Will definitely be back 😊
Séjour de 1 nuit en mai 2024
Réponse de Asif le 13 mai 2024
Dear Bruce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay at Hotel Amano Covent Garden.It's wonderful to know that you found all our staff polite and friendly, from check-in to our cleaning team. We're glad that you enjoyed our perfect breakfast to set you up for the day.We appreciate your understanding regarding the layout of the room, with the toilet and shower screened off areas within the bedroom. We understand that preferences for bathroom privacy may vary, and we apologize for any inconvenience this may have caused.Regarding the rooftop bar, we apologize for any disappointment caused by the availability of space and the music selection during your visit. Your feedback is valuable to us, and we will review our offerings to ensure a more enjoyable experience for all guests.We're pleased to hear that despite these minor issues, you still consider Hotel Amano Covent Garden a great option for an overnight stay or mini-break in the central of London. We look forward to welcoming you back, and if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden

10/10 Excellent

Diana

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location friendly staff lovely room great stay roof top bar fab
Séjour de 1 nuit en mai 2024
Réponse de Asif le 13 mai 2024
Dear Diana,Thank you for sharing your feedback! We're thrilled to hear that you had a great stay at Hotel Amano Covent Garden.It's fantastic to know that you enjoyed our great location, friendly staff, and lovely room. We're delighted that you had a fabulous experience at our rooftop bar.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon for another memorable stay!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden

10/10 Excellent

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, friendly and helpful staff. Rooms are clean and showers are amazing. Staying here again in another week. And I will definitely be back after that as well!
Séjour de 3 nuits en mai 2024
Réponse de Asif le 13 mai 2024
Dear Claire,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Hotel Amano Covent Garden.It's fantastic to know that you found our location excellent, our staff friendly and helpful, and our rooms clean with amazing showers. We're delighted that you enjoyed your stay so much that you're returning in another week, and we look forward to welcoming you back again after that.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and can't wait to see you again soon!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden

10/10 Excellent

Morgan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay at Amano. Rooms are a little on the small side especially if traveling with large or lots of luggage. Beyond that though the room was clean along with the rest of the property. I visited the restaurant and rooftop bar for drinks and both had great service and drinks. Would definitely recommend especially due to the area and walkability. Even with it being in a busy area you couldn’t really hear a thing from your room.
Séjour de 4 nuits en mai 2024
Réponse de Asif le 13 mai 2024
Dear Morgan,Thank you for your feedback! We're delighted to hear that you had a great stay at Hotel Amano Covent Garden.We appreciate your understanding regarding the room size, especially when traveling with larger or lots of luggage. It's fantastic to know that despite this, you found your room to be clean, along with the rest of the property.We're pleased that you enjoyed the great service and drinks at both our restaurant and rooftop bar. Your recommendation means a lot to us, and we're glad you appreciated the area's walkability and the peacefulness of our rooms despite being in a busy area.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden

8/10 Bien

Jesus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay and so convenient on it’s location. Staff is incredibly nice and the hotel restaurant and bar are really nice.
Séjour de 2 nuits en mai 2024
Réponse de Asif le 13 mai 2024
Dear Jesus,Thank you for your feedback! We're thrilled to hear that you had a very nice experience at Hotel Amano Covent Garden.It's wonderful to know that you found our hotel to be a very nice place to stay and appreciated its convenient location. We're also delighted that you had positive interactions with our incredibly nice staff and enjoyed our restaurant and bar.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to have the pleasure of welcoming you back soon!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden

10/10 Excellent

Cattarina, Truckee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful, lively place
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 7 mai 2024
Dear "Cattarina",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Best regards,JessicaGuest Services Manager Hotel AMANO Covent Garden

10/10 Excellent

Johjan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La mejor opción cerca del convent garden, la habitación excepcional.
Séjour de 4 nuits en avril 2024
Réponse de Tolga le 3 mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location and your room being exceptional.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Jamie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Very clean and comfortable. I would definitely stay there again and highly recommend.
Séjour de 4 nuits en avril 2024
Réponse de Tolga le 3 mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location, your room being very clean and comfortable.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en avril 2024
Réponse de Tolga le 3 mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the hotel generally finding it amazing.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Tolga le 3 mai 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Scott

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Tolga le 3 mai 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Melvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very handy for the theatres, shops and restaurants.
Séjour de 2 nuits en avril 2024
Réponse de Asif le 30 avr. 2024
Dear Melvin,Thank you for your feedback! We're delighted to hear that you found our location very convenient for accessing the theatres, shops, and restaurants in the area.At Hotel Amano Covent Garden, we take pride in our prime location, and we're thrilled that it contributed to your enjoyable stay.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We appreciate your support and hope to have the pleasure of welcoming you back soon.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern look and feel. Walkable to convent garden. Good amenities provided.
Séjour de 1 nuit en avril 2024
Réponse de Tolga le 18 avr. 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location and the amenities.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

4/10 Médiocre

Lydia Anne

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location, great staff however I found the hotel to be quite shabby. The room was dusty, the paint was peeling and not the standard you would expect. Upon returning from an evening event, I was disappointed to find marked bed sheets and duvet cover - dark orange and brown stains. The staff were happy enough to provide another room however having to move at 11pm and having a dirty room was extremely disappointing given the price of the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Asif le 19 avr. 2024
Dear Anne,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Amano Covent Garden. We sincerely apologize for the disappointing experience you encountered during your time with us.We are deeply concerned to hear about the issues you encountered with the cleanliness and condition of your room. Please rest assured that this does not reflect the high standards of service and quality that we strive to maintain. We have taken your feedback very seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future.It is truly regrettable that you had to experience inconvenience during your stay, particularly having to relocate rooms late in the evening. We understand the importance of providing a comfortable and seamless experience for our guests, and we apologize for falling short of your expectations in this regard.We sincerely appreciate your understanding and patience in this matter. We hope that you will give us another opportunity to exceed your expectations during your next visit to Hotel Amano Covent Garden. Please do not hesitate to reach out to us directly if there is anything else we can do to make amends for your experience.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden

6/10 Satisfaisant

Jason

Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 7 mai 2024
Dear “Jason”,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to leave a review.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Best regards,JessicaGuest Services Manager Hotel AMANO Covent Garden

10/10 Excellent

Wendy

Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 7 mai 2024
Dear "Wendy",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Best regards,JessicaGuest Services Manager Hotel AMANO Covent Garden

6/10 Satisfaisant

Sam

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The staff were really friendly however, our room wasn't good. There was someone else’s hair all over the bed and in the hair dryer. There was someone else's hairbands on the floor and the shower leaked all over the bathroom floor. Our friends were given their room key & the room was already occupied. The blackout curtains dont black anything out because they are fitted too far off the wall. The hotel is very overly priced for what it is. £300 for 1 night isn't what we received.
Séjour de 1 nuit en avril 2024
Réponse de Svetlana le 15 avr. 2024
Dear Sam, Thank you for your recent review.I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Amano. Kind Regards, Svetlana Amano Reception Team

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ideal location to stay for having an evening out in covent garden.
Séjour de 1 nuit en avril 2024
Réponse de Tolga le 18 avr. 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

6/10 Satisfaisant

mark

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The room we had contained very little storage. Just a couple of hangars above the kettle. No dressing table. Poor lighting. Poorly ventilated. Had to move kettle to plug it in which was dangerous due to there only being a tiny bedside shelf to use. After showers the bathroom floor was soaking despite us being careful. And the room was steamed up as no ventilation. Basic drinks supplied. Our cups had dried lip skin on them yuck! Bed was comfortable and the pillows are great but the matress moves so they fell down the gap by the headboard. Nowhere to store cases and bags.
Séjour de 3 nuits en avril 2024
Réponse de Jeremiah F le 13 avr. 2024
Dear Mark,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. Please be assured that I have shared your feedback with the team and it will be used to improve the service we provide to all our valued guests.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden

10/10 Excellent

Jo-Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room smaller than expected, but was fine for two nights.
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 4 avr. 2024
Dear "Jo-Anne",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you enjoyed your stay.We look forward to welcoming you back in the near future!Best Regards,JessicaAmano Covent Garden

10/10 Excellent

Janine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place, really convenient for Covent Garden, restaurants, theatres, pubs. Generally a great location. Hotel has nice sized rooms, beds possibly a little hard for some but if you’re only staying a couple of nights this place is perfect. We were too tired to sample the roof top bar (maybe next time) but the restaurant for breakfast was great. Food was tasty, service was very good and fast. Really enjoyed our stay and will return.
Séjour de 1 nuit en mars 2024
Réponse de Asif le 2 avr. 2024
Dear Janine,Thank you for choosing Amano Covent Garden for your recent stay, and for sharing your lovely feedback with us. We're delighted to hear that you found our hotel to be convenient for exploring Covent Garden, restaurants, theatres, and pubs, and that you enjoyed our great location.It's fantastic to know that you found the rooms to be nice-sized, and we appreciate your understanding regarding the firmness of the beds. We're glad that you found our restaurant for breakfast to be great, with tasty food and excellent service.We're sorry to hear that you missed out on sampling the rooftop bar, but we hope to welcome you back soon for that experience. We're thrilled that you enjoyed your stay overall and that you're considering returning. If there's anything specific you'd like to experience or if you have any preferences for your future stays, please feel free to let us know.We look forward to welcoming you back to Amano Covent Garden for another enjoyable stay.Best regards,Asif HossainNight ManagerHotel Amano Covent Garden

6/10 Satisfaisant

Kate

Voyage en famille
Les points forts : Personnel et service
Great location but beds are hard and pillows aren’t great. We heard noise from the bar as well which wasn’t great.
Réponse de Tolga le 31 mars 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location.We are sorry to hear that the room you stayed in did not soft bed and pillows, while hearing noise from the rooftop bar.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Tolga le 31 mars 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

8/10 Bien

Roxanne, Yorba Linda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was nice but very small. The bed essentially occupied the whole space. WiFi only worked in the lobby
Séjour de 3 nuits en mars 2024
Réponse de Tolga le 30 mars 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved your room.We are sorry to hear that the room you stayed in did not was very small, and the WIFI didn't work in the room.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 29 mars 2024
Dear “David”,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JessicaGuest Services Manager Hotel AMANO Covent Garden

10/10 Excellent

Rajiv

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
Rooms were a bit dusty and could use some cleaning
Séjour de 1 nuit en mars 2024
Réponse de Tolga le 30 mars 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the hotel in generally.We are sorry to hear that the room you stayed in was a bit dusty.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

10/10 Excellent

paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Tolga le 25 mars 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

8/10 Bien

Genie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Fantastic location a 2 minute walk away from Covent Garden Piazza. The staff were lovely and attentive as well as understanding and kind. Some rooms are slightly more 'used' than others but I believe they are refreshing.
Séjour de 1 nuit en mars 2024
Réponse de Tolga le 23 mars 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location and the friendliness of our helpful staff.We are sorry to hear that the room you stayed in did seemed more 'used'.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager

2/10 Horrible

Rita

Séjour de 3 nuits en mars 2024
Réponse de Jeremiah F le 13 avr. 2024
Dear Rita,Thank you for choosing Hotel AMANO Covent Garden and for taking the time to share your feedback with us.I am disappointed to hear that your recent stay with us did not meet your expectations on this occasion. Our Management Team is reviewing your comments and will contact you directly to discuss further.I truly hope that we will be able to welcome you back soon.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden