2/10 Horrible
Niv D., Frisco, TX
21 avr. 2023
Les points faibles : Propreté
Material misrepresentation - huge security problem - refund rejected.
This is not a single-family residence (one home) on a 2 acre property. This property has two separate dwellings on it, one home, and a duplex. The listing depicts, a white home with yellow columns, however, this building is not even visible when entering the property, and all you see, is a single home, not referenced in any of the instructions or entry, directions, and a grey tin-siding covered storage building at the back of the property. This qualifies as a material representation of the listing.
Safety issue: All of the codes for entering any of the dwellings on the property are the same. No family (or their belongings) is safe or secure at this property.
After notifying Vacasa of the problems. their staff told us to collect our belongings and leave. We departed within 12 hours of check-in. By the time we had driven the entire way home (3hours) with only 30 minutes to spare, a property manager supervisor contacted us offering to charge us for staying in another dwelling. Despite claiming the material misrepresentation in the listing, and submitting a refund request. Vacasa refused our refund.
Never book Vacasa properties again.
Niv D.
Séjour de 3 nuits en avril 2023