Upon arrival we noticed a very strong smell of mold to which my wife is extremely sensitive. After notifying the owner that we may have to vacate if staying upstairs with the bedroom door closed didn't help, the owner said they would try to have someone come around, but nobody came.
Although the smell dissipated somewhat after airing the place out, my wife had congestion and burning in her eyes and lungs the next morning. After informing the owner of our need to vacate the property the owner abandoned all pretense of sympathy and stated, âI am sorry that you are not feeling well but to be honest it seems somewhat far fetched to blame that on our house. If for whatever reason you feel you cannot stay that is up to you but I will not be issuing a refund unless there is a fundamental problem with the house that makes it uninhabitable.â
To use her words, we had literally just stated a fundamental problem with the house that made it uninhabitable, but since she found it âfar fetched,â she flatly said she wouldn't issue us a refund for the remaining two nights even though we'd not yet asked for it. We attempted to educate her on the danger of mold to people with sensitivities, providing a link to a reputable medical source but she didn't respond. Her ignorance regarding mold and health issues did nothing for our bliss, and her complete lack of understanding basically cost us double since we to rent another property. She also stated there was nothing wrong with the property even though she wasn't there and no one had come around to check on the property until the moment we were leaving.
Additionally, the property was noticeably dirty, a particular irony due to the long list of requirements for the renter from the housekeeper no less on all steps to be taken to leave the property clean upon leaving. Also, after asking for a discount from the price since there was only going to be two of us, not ten, using only one bedroom, there was an additional cleaning fee imposed that amounted to the size of the discount. A followup check on the listing revealed that a cleaning fee wasn't even part of the rental so we ended up with no discount whatsoever.
Unfortunately we cannot recommend this property. A shame since the area is stunningly beautiful.
Lisa and Peter
