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Beoordelingen van The Signature at MGM Grand (All Suites)

4.5 out of 5
The Signature at MGM Grand (All Suites)
145 East Harmon Avenue, Las Vegas, NV

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 976 van 1588 beoordelingen" "
Gastenscore: 8 - Goed. 342 van 1588 beoordelingen" "
Gastenscore: 6 - Redelijk. 114 van 1588 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1588 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 87 van 1588 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Johannes

1 nacht verbleven in oktober 2022
Reactie van The Signature at MGM Grand Management Team op 14 okt 2022
Thank you so much for the positive review. We are so happy that you enjoyed your stay, and we look forward to your next visit to The Signature.

10/10 – Uitstekend

Lorie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful and clean. Great staff!
2 nachten verbleven in mei 2024
Reactie van The Signature Management Team op 27 mei 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

6/10 – Redelijk

Irene

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Had communication problem with front desk person that told me I had to go from tower 3 to tower 1 to mail out a letter. Front desk person neglected to communicate the hours that the office I had to drop it off in. Walked to tower just to have their front desk person tell me it’s closed . She did give me the times they are open. The only bright spot in this encounter was that the tower 2 person noticed I was upset about the lack of communication or just taking the letter at tower1. Front desk person could have put it in the proper drop box. The person from Tower 2 asked what was upsetting me and after I told him he offered to put it into the drop box for me after he was off from his shift!! More people need to be responsive and kind to help out in a very small matter that became a big problem. Side note, tower 3 receptionist took about 4 minutes just to get an answer about me mailing out a letter. Very bad training and direction of staff!!
5 nachten verbleven in mei 2024
Reactie van The Signature Hotel Management Team op 26 mei 2024
Good Morning,Thank you for choosing the Signature at MGM Grand and for taking the time to complete this survey. We will ensure our staff is aware on the proper procedures of outgoing mail. We apologize for any inconvenience this may have caused. Again, Thank you for your feedback.

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van The Signature Hotel Management Team op 26 mei 2024
Good Morning,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

10/10 – Uitstekend

lorie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Great room. Great staff.
1 nacht verbleven in mei 2024
Reactie van The Signature Management Team op 25 mei 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 – Uitstekend

Mele

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was great
2 nachten verbleven in mei 2024
Reactie van The Signature Management Team op 22 mei 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 – Uitstekend

Trey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely
2 nachten verbleven in mei 2024
Reactie van The Signature Management Team op 21 mei 2024
On behalf of all of the team members here at The Signature, we would like to thank you for this great review! We are thrilled that you enjoyed your experience!

10/10 – Uitstekend

Mackenzie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had excellence all around, will return in the future
1 nacht verbleven in mei 2024
Reactie van The Signature Team op 19 mei 2024
Thank you so much for your recognition! Until the next time!

10/10 – Uitstekend

MARY JANE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place and service. We enjoyed our stay. Definitely will go back.
1 nacht verbleven in mei 2024
Reactie van The Signature Team op 19 mei 2024
Thank you so much for your recognition! Until the next time!

10/10 – Uitstekend

Lee

3 nachten verbleven in mei 2024
Reactie van The Signature Team op 19 mei 2024
Thank you so much for your recognition! Until the next time!

2/10 – Ontzettend slecht

Sandra

Negatief: Netheid, voorzieningen
There was very dirty streaks across the table, sofa and the chair had water or (something else) stains, the pull out couch was out of date and very uncomfortable (grandparents had one similar In the 1980’s) unsanitary would be an understatement. If I had to guess I would say there may have been children in the room just prior to us checking in but clearly it was not cleaned properly or even close for that matter. The king size bed had springs so squeaky that rolling over would wake you up. So I went out to the parking lot and stayed inside my vehicle. I won’t be staying at this resort in the future. I made a video as well, because I am going to be requesting a refund, and I think it is well deserved.
1 nacht verbleven in mei 2024
Reactie van The Signature Management Team op 21 mei 2024
Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again. Thank you.

8/10 – Goed

Kelvin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay, close enough to The Strip but not that close! The kitchenette facilities give flexibility and comfort. Pool area is good. Access to all the MGM facilities is a bonus.
7 nachten verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 17 mei 2024
Good evening,Thank you for your great review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kitchenettes highly convenient and useful. Amenities and access to MGM grand convenient. Best of both worlds.
7 nachten verbleven in mei 2024
Reactie van Signature Managment op 16 mei 2024
Good morning,Thank you for your great review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

6/10 – Redelijk

Jeff, SYDENHAM

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We original were booked in a delux suit with mountain view balcony when we checked in they said they can update our room for 80 dollars a night seeing it was our wedding we took the upgrade however the area thecwasher is in was filthy no one has cleaned that space in a long while also when we asked for room clean they made the bed .. our coffee pot was left dirty and old coffee filter in , I cleaned my own bathtub daily as they did not , I actually did more cleaning than i expected and we natually keep our rooms clean. Very dissapointed as I felt we were taken advantage of as tourist. It was unfortunate .
4 nachten verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Sai Harika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Signature Managment op 15 mei 2024
Good afternoon,Thank you for your 5 out of 5 rating! We hope to see you again soon here at The Signature.Thank you,Signature Management

10/10 – Uitstekend

Chris, Methley

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent non-smoking option for staying in Vegas. Large clean rooms and easy to walk to the main MGM Grand. Only thing to note is that there is an extra charge of $9 per bottle of water that they make available in the room for guests so don't makebthe mistake of not reading the label!
6 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Alexandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the tub in the room. I wish pool 1 was open instead of having to go down to pool 2
3 nachten verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Edward, Canyon Country

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful spot!! I love how it’s close to MGM and the strip but not in it. Makes it the perfect spot to stay when in Vegas, it’ll be my go to now. Beautiful spacious rooms, quiet and more family oriented which is nice.
2 nachten verbleven in maart 2024
Reactie van The Signature Management Team op 13 mei 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

10/10 – Uitstekend

Rupinder Kaur

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Mélanie

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
C’était notre 4e fois à cet hôtel. Nous avons choisi d’y retourner car notre expérience des fois précédentes était parfaite. Cependant, cette fois, nous avons trouvé que la qualité de la chambre avait diminué au fil des ans… matelas très inconfortable et literie défraîchie…
3 nachten verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

gloryllie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Angela

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy to get around. Great location with clean rooms.
3 nachten verbleven in mei 2024
Reactie van The Signature Management Team op 12 mei 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 – Uitstekend

Allison

3 nachten verbleven in mei 2024
Reactie van The Signature Management Team op 13 mei 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 – Uitstekend

Alfredo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van The Signature Management Team op 13 mei 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

8/10 – Goed

Uttama, Mumbai

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall good
2 nachten verbleven in mei 2024
Reactie van The Signature Hotel Managment Team op 11 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van The Signature Management Team op 12 mei 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 – Uitstekend

Stanley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. Staff was Professional and friendly. The suites where clean and comfortable. We will be back. We come to Las Vegas often, this was definitely one of best stays.
4 nachten verbleven in mei 2024
Reactie van Signature Managment op 10 mei 2024
Good afternoon,Thank you very much for your review! We look forward to seeing you again soon here at the Signature. Best Regards,Signature Management

4/10 – Matig

Brent

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No automatic drapes ! Very far from food and casino
4 nachten verbleven in mei 2024
Reactie van Signature Managment op 10 mei 2024
Good afternoon,Thank you for your review. We're sorry to hear that we didn't have your preferred preferences here at The Signature. Thank for staying at our hotel.Best Regards,Signature Management

6/10 – Redelijk

Chariti, San Jose

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It's clean and a break away from the strip but SOOOO close to walk. There's a tunnel walkway to MGM Grand. Very easy. We were put into an ADA room, which had some small issues in the bathroom. Also, the space between the bottom of the bathroom door and the tile floor is about 1.5 inches.... ZERO #2 privacy. Because it's ADA and everything is setup for that, the closet rod was 4 feet from the floor. My long dresses couldn't be hung. Not the room I'd pick but the room we got, perhaps from getting a too cheap package through Expedia. The fold out couch was used and it was very comfy. There is no substantial food on property. They have kitchenettes. Very close walk to target for water. Water in room is $9 per bottle. Has fridge that works. Overall, it's ok.
3 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 10 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Bernard W. Cicirelli,

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A little difficult checking in because the reservation was made through E x p e d i a.
4 nachten verbleven in april 2024
Reactie van The Signature Hotel Management Team op 8 mei 2024
Good Morning,Thank you for choosing The Signature for your recent stay. We apologize for any delays during the check in process. We hope that our front desk team was able to rectify the situation in a timely manner. We thank you for your feedback and hope so see you again in the near future.Thank You,

8/10 – Goed

Jeffrey

Was the first time in Vegas good experience
4 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 5 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Wilfrid Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the quiet and the no-smoking Having the in door walk way between the towers and main hotel is excellent.
5 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 2 mei 2024
Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

8/10 – Goed

Shayna, Bridgewater

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shaynabergeron6@gmail.com
1 nacht verbleven in april 2024
Reactie van The Signature Management Team op 3 mei 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will make this my go-to each time I visit Vegas! Had security staff at entrance to property and the condos are connected to the MGM Grand where you can access the monorail (and floating river!) Close walking distance to the Strip. The gym is great but can get very crowded. Room is very quiet with a beautiful view. Only drawback is that valet parking is not available after 10pm.
Reactie van The Signature Hotel Management Team op 29 apr 2024
Good Afternoon,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

8/10 – Goed

Aaron

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Rooms were ok. My issue was lack of food around the area. I had to walk to the MGM to look for a couple of sprites at night, since the vending machines didn't work and there was no on site store.
2 nachten verbleven in april 2024
Reactie van The Signature Management Team op 30 apr 2024
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean quiet and safe
4 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 30 apr 2024
Thank you for your feedback, and 5 out of 5 rating.

10/10 – Uitstekend

Brad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 29 apr 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay, and we look forward to your next visit to The Signature.

10/10 – Uitstekend

Henry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet part of MGM complex about 5-10 minute indoor walk to gaming floor/Grand lobby. Spacious room with small kitchenette (fridge free to use). Pool at each of 3 towers (in summer) plus access to main pool complex.
3 nachten verbleven in april 2024
Reactie van Signature Managment op 25 apr 2024
Good morning,Thank you for your feedback and your good rating about our hotel! We hope to see you again soon here at The Signature.Best Regards,Signature Management

8/10 – Goed

Carl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay no issues wish the pools in tower 1 and 3 were open
4 nachten verbleven in april 2024
Reactie van Signature Managment op 24 apr 2024
Good morning,Thank you for your feedback. Our pools at tower 1 and 3 will be opening up for our summertime. We hope to see you soon again here at the Signature.Best Regards,Signature Management

10/10 – Uitstekend

Morgan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Very convenient. Will definitely stay again.
4 nachten verbleven in april 2024
Reactie van The Signature Team op 24 apr 2024
Thank you so much for your review. We will be happy to see you again at the Signature hotel. Please feel free to contact us if you have any questions or concerns.

10/10 – Uitstekend

Dr. Idris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
MGM charges more than the property taxes quoted on Expedia site when you check in and they hold on to the extra charge for up to 3 weeks after you checked out. Not a fair practice.
2 nachten verbleven in april 2024
Reactie van The Signature Team op 24 apr 2024
Thank you for your review Dr. Idris. It looks like the incidental deposit has already been released on our end on 4/18. Please contact your bank if it is still holding on your bank account. Please feel free to contact us through phone or email if you need our assistance.

10/10 – Uitstekend

Carol, Ft Washington

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van The Signature Management Team op 23 apr 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 – Uitstekend

robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
noise from nearby airport
3 nachten verbleven in april 2024
Reactie van Signature Managment op 20 apr 2024
Good afternoon,We're sorry to hear that you experienced some noise staying inside your room. In the future we would be happy to assist you with available options to best assist you with any issues.Thank you,Signature Managment

10/10 – Uitstekend

Josh C

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy and clean
1 nacht verbleven in april 2024
Reactie van Signature Managment op 24 apr 2024
Good morning,Thank you for your feedback! We hope to see you soon again here at The Signature.Best Regards,Signature Management

6/10 – Redelijk

Maria

It was okay
2 nachten verbleven in april 2024
Reactie van Signature Managment op 20 apr 2024
Good afternoon,Thank you very much for your feedback! May we kindly ask what it would take to receive a perfect score from you? We're always looking for ways to even better our guest experience.Thank you,Signature Managment

10/10 – Uitstekend

David Paull Van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were upgraded to a 1 bedroom suite upon arrival free of charge. Staff is great. Rooms are clean and comfortable. Our first time but would definitely stay again.
4 nachten verbleven in april 2024
Reactie van Signature Managment op 20 apr 2024
Good afternoon,Thank you very much for your feedback! We look forward to seeing you back again.Thank you,Signature Managment

2/10 – Ontzettend slecht

Anahita

Reactie van Signature Managment op 9 mei 2024
Good afternoon,Thank you for taking the time on leaving us your rating. May we kindly ask what it would take for us to receive a perfect score from you? We're happy to hear all our guest's feedback to look for more ways on even bettering our guest service.Thank you,Signature Managment

10/10 – Uitstekend

Chris, toms river

5 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 9 mei 2024
Thank you so much for the positive review. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to your next visit to The Signature.

8/10 – Goed

Catherine

3 nachten verbleven in april 2024
Reactie van The Signature Hotel Management Team op 8 mei 2024
Good Morning,Thank you for your feedback. We are delighted to know you enjoyed your stay.Thank You,

10/10 – Uitstekend

Elizabeth, Cottage Grove

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van The Signature Hotel Managment Team op 18 apr 2024
Thanks for staying with us. We appreciate your feedback!