During check-in, I was told my reserved room was not available. I requested a double queen, and they had only a single king available. An upgrade would’ve been great… A downgrade not acceptable! Refund of the difference was just not acceptable to me. They ended up giving me an extra discount off the king room in hopes that would make me happy. Not happy. Sure an extra $20 off the King room sounds good, but I had to contact Expedia to get a refund of the difference which is an extra step that I shouldn’t have had to take.
In speaking to the manager, turns out the OWNER, himself, had occupied my room the day before and did not check out in time for it to be cleaned… from my understanding, he didn’t check out till after 4 PM. Of all people, I would think the owner would put his customers and their reservations first! He is neither considerate nor thoughtful of his customers. He should have checked out, put his luggage aside, and taken care of what he needed to - allowing housekeeping to clean the room. He could have stayed in a different room that was available if he needed another night. OR they shouldn’t have allowed anyone to book the last room if they knew that there was an issue with my room.
Definitely not impressed with the owner and not impressed with the property. I won’t be staying there again.
