4/10 Médiocre
Laurel B.
7 déc. 2023
Les points forts : Propreté
Extremely Traumatic Experience
Be very careful when lighting the gas fireplace in this unit. I am not a stranger to using a gas fireplace...I have one in my home. When I lit this one a huge fireball erupted which caused burns to my face and hand. I lost quite a bit of hair, 1 eyebrow & eyelashes. Additionally the laminate flooring is badly damaged due to an apparent water leak. It has buckled as high as an inch in some areas. My 6yo granddaughter cut her foot on one of the planks which basically ruined our trip to Santa's Village as it hurt her to put her shoe on. Also, although the unit was very clean the toilet paper roll in the upstairs bath had been soaked with what appeared to by some cleaning solution (a purple/pink liquid). When we called the management company to request a new roll we were required to take a picture and send it to them to prove it was dirty. It took 2 hours before they responded. In most reviews left on line customers complain about the entry access information be incorrect. It still is...after months nothing has been done to rectify this. It was annoying after a long car ride, standing in the cold to struggle to understand how to enter the property. and it garage. The hot water in the upstairs bath would run intermittently (very cold to very hot)
Laurel B.
Séjour de 2 nuits en décembre 2023