Bitte erlauben Sie mir zu bemerken, dass ich nach all unserer positiven und freundlichen Korrespondenz ein wenig verwundert bin über diese Bewertung. "Nach 3 tagen fanden wir den pool" Der Pool ist etwa 50m von der Hauseingangstüre entfernt. Es ist Absicht dass man ihn vom Grundstück des Hauses weder hören noch sehen kann. So hat man auf den Liegen auf der Wiese neben dem Haus seine ungestörte, weitgehend blickdichte Ruhe und kann trotzdem innerhalb 30 Sekunden schlendernd den Pool erreichen. Insbesondere unsere Gäste deren Kinder gerne den ganzen Tag am Schwimmbecken lautstarken Spass haben wollen, schätzen diese wohldurchdachte Landschaftsarchitektur sehr. Ein Traum für jeden, der gerne im Urlaub sein tägliches Mittagsschläfchen im Freien genießen will. In diesem Haus muss man die Kinder nicht konfrontieren mit einer "Mittagsruhe", ausser natürlich sie können nicht schwimmen. "nach einer woche fanden wir den privatstrand" Dieser Strand ist etwa 250m vom Haus entfernt. Der Weg zu diesem Strand ist ausschließlich unseren Gästen vorenthalten. Deswegen ist das Tor zum Strand verschlossen. Ich fürchte Carmen hat vergessen, Ihnen bei Anreise mitzuteilen, dass der Schlüssel zu diesem Tor an Ihrem Schlüsselbund hängt. Dafür möchte ich mich entschuldigen. Es ist schade dass Sie offensichtlich erst nach einer Woche darüber aufgeklärt wurden. ENGLISH After all our positive and friendly correspondence, I am a little surprised at this comment. "After 3 days we found the pool" The pool is about 50m from the front door. It is intended that it cannot be heard or seen from the property of the house. Thus, on the sunbeds on the meadow next to the house, one has an undisturbed, largely opaque silence and can still reach the pool within 30 seconds strolling. Especially our guests whose children like to have loud fun all day long at the swimming pool, appreciate this well thought-out landscape architecture very much. A dream for everyone who loves to enjoy his daily midday nap in the open air on holiday. In this house you don't have to confront the children with a "midday rest" unless of course they can't swim. "after a week we found the private beach" This beach is about 250m from the house. The way to this beach is exclusively reserved for our guests. That's why the gate to the beach is locked. I'm afraid Carmen forgot to tell you on arrival that the key to this gate is on your keychain. It's a pity you obviously didn't find out about this for a week. My apologies.

Thank you so much Peter, I enjoy to read your comment several times. Regards from Carmen.

Gracias Yuliy, sois encantadores. Carmen y yo le queríamos mucho como inquilinos. Es un placer cuidar Los Pinos y recibir sus huespedes para poder conocer personas como vosotros!

First of all, I would like to thank you for your constructive criticism. This is the only way we can improve. >>We had no WiFi for most of our stay<< You are right and I beg your pardon. During your stay, the entire WiFi installation was completely renewed. That took longer than planned in your house. I apologize very much. Nowadays our free high-speed WiFi reaches all rooms of the house as well as the garden, terraces and the pool. Perfect for streaming services like Youtube, Netflix etc. We have entrusted a professional partner with the maintenance and repair of our guests' internet access. Please inform us immediately if you have problems with it, so that we can inform this company to create remedy. >>We arrived late at night and there wasn’t even a bottle of water in the fridge<< When you asked me few days before arrival where to go shopping late at night I sent you the following message: "I am sorry but after 10pm you won't be able to find any supermarket that is open. You will not be able to make that if you land at 9pm and need to complete your car rental formalities. I recommend to do your shopping for the night and the next morning at any motorway service area on your way. There are 2 or 3 between Barcelona Airport and L'Ametlla de Mar." I was sure you would do that. If I had known that you don't do no shopping before you arrive at the house, I would have let Carmen supply the fridge with the basics. This wouldn't have been a problem since we offer this service. >>didn’t even have an electric kettle. << The kitchen is equipped with a gas stove and a stainless steel kettle that heats water much faster than an electric kettle. But it wouldn't have been a problem if you had asked Carmen for an electric kettle or any other utensils for the kitchen. She usually brings them on the same day or at the latest after one day. But you didn't know that. Please forgive my lack of communication.

Gracias Veronica, le pedimos disculpas por las molestias. Vamos a revisar el texto de manera que describa mejor la situación: 6 casas se comparten un terreno con tamaño de 2 ½ campos de futbol. Cerrado alrededor con una valla de 1,80m altura. Las casas tienen una distancia de 30-50m entre ellos. Propriedad estilo parque Mediterráneo. Los jardines privados no se separan por vallas pero mediante elementos integrados en la naturaleza del paisaje como filas de plantación o bancales.

Ni faltan accesorios ni sillas exteriores ni hay mas viento en la zona que en otras partes de Catalunya. La casa es para 4 personas. Jordi ha venido con 6 personas sin pagar las dos personas adicionales. Le hemos hecho el favor. Al final se queja que no hemos puesto accesorios y sillas para 6 personas y deduce una estrella. Es muy decepcionante.