6/10
This was our first time in Maui and were so excited. We walked into the rental and saw that there were big stains on the carpet (not sure how old) and the toilet seat was left up with pubic hair on the brim. I messaged the management company to inform them and cleaned the toilet ourselves. The next day, I started to cook breakfast and realized that the stove vent didn't work at all. It's a gas stove, I'm pregnant, and we weren't OK with breathing in the fumes. If it was electric, I would have let it slide. I messaged the management and they sent over a repair person. He wasn't able fix it, and said it needed to be repaired. I have dietary restrictions and require a kitchen to prepare food as it is difficult for me to easily find a restaurant that I can eat at. Not knowing how long it would take for the repair, we requested to be moved to another unit that Vacasa was managing. They were willing to work with us and moved us down the road to another unit with a working kitchen. It was disappointing that we had to repack and move, which took us an afternoon to do and pay an extra $168 because the new unit was more expensive.... even though it wasn't our fault that the kitchen wasn't in working order. But we did appreciate that they were willing to work with us. They waived the cleaning fee at the first rental and covered $50 for our food for the day. Overall Vacasa was decent to work with but still disappointed that we lost a day of our vacation and were unexpectedly down $ for something out of our control.
Hopefully they fix the vent for the next guest because if the unit was in working order and clean, it would have been fine. It's a very basic place, but with AC and right in the heart of Kihei.
Laura L.
Séjour de 1 nuit en octobre 2022