Hôtel près de Kelvedon Hatch (Brentwood)

« No hot water in the rom »

« Good but no air cond »

« Very welcoming and friendly staff. Offered us a welcome drink which was lovely and we could use our rooms to drop our items as they had already been cleaned which was very helpful as we were in the area for a wedding. The amenities and room were great and bed was very comfortable. We were told that there would be live music until 11.30 and drinks available downstairs in the bar until 1pm but weren’t made aware of the loud music that would be playing which did continue until 1:30pm - we were...

« En travaux lors de mon séjour, les ascenseurs n'étaient pas utilisables. »

« I stayed here for one night as a solo traveller. On arrival they asked for ID, which I found a bit unusual, and then sent a link asking for credit card details to cover any potential damages. I understand why hotels do this, but it did feel a bit impersonal. The location is good and there’s plenty of parking, which is a big plus. The reception area looks nice and the room had a fridge, which was useful. The air conditioning worked fine. The room itself was a bit of a disappointment compared...

« L'hotel en lui même est tres bien, belle chambre, tout confort, le personnel est vraiment bienveillant et sympathique...le petit moins est qu'il etait en travaux ( marteau piqueur de 10h a 16h) et que le parking etait fermé ( obligé de prendre un parking municipal qui m'a couté 18 livres de plus) j'aurai aimé l'avoir su avant... »

« Hormis la climatisation j’ai pu remarquer que la chambre reste toujours froid. »

« Rather "received" than welcome. only the Breakfirst maid is quite friedly. »

« There was no microwave in the room, and they could not accommodate the guests by putting one in the reception area. They kept giving excuses while other hotels in the area like holiday inn have microwave in their rooms. They refused to clean the room while staying for 5 days. Never stay here again. »

« The staff are so lovely and very helpful. »

« Customer service: not great, they gave me key which did not work and had to come down to activate (i think it was not activated) and toilet, poor(clogged up) and duvet, was thin ( i think they forget to change as it was freezing minus) Overall, not happy. »

« Une nuit seulement. Salle de bain avec douche propre mais eau froide le matin, lavabo pas lavé avec des restes de saletés. Bruyant (les évacuations dans l'immeuble, la ventilation de la salle-de-bain et la route très passante). Draps très propres, lits confortables, accueil charmant. Donc correct pour une nuit. »

« hotel correct et sympa dans un quartier tranquille »