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Avis sur MainStay Suites Joliet I-80

2.5 out of 5
MainStay Suites Joliet I-80
135 S Larkin Ave, Joliet, IL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 93 avis sur 361." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 361." "
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 361." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 361." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 361." "

7,8/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sarah

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff close to The Forge
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Maria, Rockford

Voyage d’affaires
Les points forts : Personnel et service
😔
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Kate le 26 mars 2024
We are thrilled to hear about your stay and hope to see you again soon!

10/10 Excellent

Cristian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Kate le 26 mars 2024
Thanks for staying with us. We hope to see you again soon!

4/10 Médiocre

Jasom

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Maintenance issues In the room
Séjour de 1 nuit en mars 2024

2/10 Horrible

Abdeladim

NO ME HE ALOJADO, porque ponía una dirección y cuando reservé se cambió a otro país, estoy en España como puedo ir hasta Chicago!! DEVUÉLVANME MI DINERO LADRONES
Séjour de 1 nuit en mars 2024
Réponse de Kate le 19 mars 2024
Please contact Expedia for a refund.

8/10 Bien

Jon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathroom and tub could use an upgrade. Couldn't figure out how the get hot water from faucet. Shower wall was cracked.
Séjour de 1 nuit en mars 2024
Réponse de Kate le 12 mars 2024
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.

2/10 Horrible

olegario

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Kate le 28 févr. 2024
Thank you for staying with us.

4/10 Médiocre

Sheila

Les points forts : Personnel et service et confort de la chambre
No hot water in my 1st room had to change in middle of night 2nd room no cold water in bathroom sink
Séjour de 2 nuits en février 2024
Réponse de Kate le 28 févr. 2024
Thank you for staying with us. We appreciate your feedback and have addressed your concerns with our team.

2/10 Horrible

William

Les points faibles : Personnel et service
Horrible front desk attitude
The stay was alright, nothing special. As a choice privilege Gold member I don't expect to be getting rushed to check out at 10 am. Every other Hotel in Joliet gives you until 12. The lady at the front desk made is so difficult to extend for 1 day I would never stay at another main stay. Very rude and uncooperative. Stayed down the street at clarion where extending the next day over the phone was easy as it should be.
Séjour de 1 nuit en février 2024
Réponse de Kate le 28 févr. 2024
Thank you for staying with us. We appreciate your feedback and have addressed your concerns with our team.

8/10 Bien

Elizabeth

Séjour de 1 nuit en janvier 2024
Réponse de Kate le 26 mars 2024
Thanks for staying with us. We hope to see you again soon!

8/10 Bien

Dan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy in off I80 and convenient. Nice staff, better than expected kitchenette rooms than much nicer hotels.
Séjour de 1 nuit en janvier 2024
Réponse de Kate le 28 févr. 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again.

8/10 Bien

Carmen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and reasonable price, close to hospital, restaurants and shopping. What I didn't like was the people including the front desk clerk smoking at the entrance door to the hotel. The second night I was there, a person was on his phone in the middle of the night on speaker phone, talking really loud.
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Kayla

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de Kate le 18 déc. 2023
Thank you for staying with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Linda

Séjour de 1 nuit en décembre 2023
Réponse de Kate le 18 déc. 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

young

Séjour de 1 nuit en octobre 2023
Réponse de Kate le 18 déc. 2023
Thank you for staying with us!

6/10 Satisfaisant

Alexa

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et équipements
The tub didn’t seem cleaned looked run down. Staff were supper nice. Just an older looking building walls are thin you can hear everyone or everyday being open or closed.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was clean, the staff courteous. The room had a full kitchenette, and met my needs perfectly. I was pleased with the hotel and room for the price!
Séjour de 1 nuit en octobre 2023
Réponse de Kate le 18 déc. 2023
Thank you for staying with us. We appreciate the great feedback and hope to see you again soon!

8/10 Bien

Shawn

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Iveth

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Virginia

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Bryant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to sams, but walls are paper thin so you could hear everything in adjacent rooms.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Shonta

Voyage en couple
Les points forts : Équipements
Clean
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Crystal

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was very nice. Love the floors!
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Larry

Les points forts : Propreté et personnel et service
Pass This One By
The staff is very nice, but the clientele is sketchy. There was a drug fueled party in the room next to me that started at 2:30 in the morning and didn't stop until dawn. Better to spend a few extra bucks and get a good experience.
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

RaeAnn

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Lacking cleanliness and no shower curtain in the bathtoom
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Brittany

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Mikayla

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst experince staying at a hotel in my life. Ive never been so frustrated or disgusted. The first room they put us in was not clean and there was throw up on the counter, the second room was fine, however a hour after we left for an event i received a call saying we were being moved to another room and my back would be available for pick up at the counter. Our third room was without ac and when we went in it was 80 degrees in the bedroom, i went back down to the counter and she gave us a fourth room that was already occupied when we opened the door. Never, ever, never, ever, ever again would i stay nor would i recommend!
Séjour de 1 nuit en septembre 2023

8/10 Bien

Katelyn

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023

4/10 Médiocre

Renda

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Belinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the desk clerks were very helpful with directions, recommendations, and availability for hotel services.
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Jose

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en septembre 2023

8/10 Bien

Larry

Les points forts : Équipements
It was convenient for what we needed and the cost was rather higher than anticipated! We needed to be in that general vicinity so that made it good!
Séjour de 2 nuits en août 2023

8/10 Bien

Rosanna J

Séjour de 1 nuit en juillet 2023

8/10 Bien

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were fantastic, good stop over point for us
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Karen

Hotel called and said they didnt have a room that would accommodate us and said we wouldn’t get charged for the room
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Maria

Séjour de 1 nuit en juin 2023

8/10 Bien

Carlos

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Angela

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn’t stay again, sorry
Door latch was skeptical- window latches broken, bathroom floor was stained and room had a funky odor. Staff were very nice. When I checked in they stated. Check your room- make sure the AC is working and the toilet flushes and the tv works. We have been doing some remodeling and have had some issues. Those items did work but just wasn’t the first impression I was expecting. Gentlemen came in asking for best rate. They quoted 25 more than what I paid- wouldn’t you want to rent every room possible? Why not bargain or lower the price if someone asks especially after 6 pm when foot traffic drops.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023

8/10 Bien

Josephine

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

jose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel is in good shape and it was clean. Area feals really safe. Breakfast was really poor only muffins and coffee but at least is something. I would recomend it if breakfast is not that important.

2/10 Horrible

Rafael

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Wen i checked in my room was not ready it was still dirty i had to wait 40 minutes for them to have my room ready. Nothing worked, bathroom sink was clogged, toilet wouldn't flush, floors were very dirty and sticky, tv didn't turn on, and the phone didn't work.
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Everything was fine except the bed wasn’t comfortable at all. No vending machines
Séjour de 3 nuits en avril 2023

8/10 Bien

Martin

Séjour de 1 nuit en avril 2023

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean ..except the bathrooms recently updates ..nice attentive staff ..for the price comfort and location were perfect for our purpose
Séjour de 1 nuit en mars 2023
Réponse de Kate le 29 mars 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

8/10 Bien

Jami

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I like the friendly staff, the kitchens in the room and big refrigerator.
Séjour de 1 nuit en février 2023
Réponse de Kate le 29 mars 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Glenna

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I was apprehensive about taking my dog for the first time to stay at a hotel. I wasn’t sure how he would behave when I left him alone. Upon entering I was greeted at the front desk with a warm welcome by a lady that had a little dog following her around. We were checked in and I asked about the swimming pool. The amenities online stated that it would have a pool and they don’t. We were a little disappointed but since this was Orbitz issue for not updating the amenities, I let it go. We were there for four nights so I also enquired bout the laundry facility and she told me they have one on site and can give me some change if I need it. We got into our room and it was nice. There was new cookware and a new dishwasher and large fridge. The next day we were planning to go out for a while. As soon as I left, my do started barking. I was concerned because we couldn’t take him with us and leave him in the car. I went to the front to ask if it would be an issue and she informed me that there was a trucker in the next room that was a day sleeper. The. Ache started to check the other rooms. She found one on the other side of the hotel and upstairs where there weren’t any guests and said we could move there and his barking shouldn’t bother anyone. We were grateful and got moved. The new room was also near a side exit so she said we could use that door and it would be easier to take him out. My dog got acclimated, the rooms were nice, the beds were comfortable and the staff was amazing!