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Avis sur Jinja Nile Resort

3.5 out of 5
Jinja Nile Resort
P O Box 1553, Jinja, Eastern Region

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 42." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 42." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 42." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 42." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 42." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Shannon

Les points forts : Équipements
Such a lovely place and so peaceful. Everything was wonderful and the staff are amazing. We will definitely be back again.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Lyndon

Ok view of the Nile. Poor dining options.
Séjour de 1 nuit en mars 2024

8/10 Bien

Charles

Séjour de 1 nuit en février 2024

8/10 Bien

JESS, Tulsa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view of the River Nile. Pool was closed for renovations and we were not in informed prior. Friendly staff and excellent food.
Séjour de 2 nuits en février 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. The staff are very friendly and housekeeping was great as well. The restaurant food was great as well as the included breakfast. My only complaint is that the pool area was under renovations. I wish that would have been advised at the time of booking. But, it needed to be done and in a few weeks the pool area will be completly remodled for the summr guests.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

justus

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Elena

Séjour de 7 nuits en janvier 2024

2/10 Horrible

Evelyn

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Alethia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Karim

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Karim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s right at the Neil river, very good staff.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

PAUL

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The staff are very pleasant but not managed well. I stayed in two rooms due to problems with Wifi and A/C. Housekeeping is inconsistent - either lacking a checklist for each room changeover or the team leader is not checking. Reception says they will do something then forgets; remind them bt they don't call back. I then discovered that the team does not keep a logbook - a basic of hotel front desk management. The phone number of hotel sent with reservation is no longer their phone management did not update the listing. The phone on Google no one picked up during nine calls I made form 8 pm to 10 pm. So many maintenance issues I can't list them here. One example -cracked tiles, big ones, around the swimming pool - a hazard to guest's toes but again shows no management leadership. In its day it was a four start but has sunk to a three star product.
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Beyers

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad stay at Nile resort
Dirty room, mattress old, service not good at all.
Séjour de 2 nuits en juin 2023

8/10 Bien

Daniel

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Beautiful place
Séjour de 10 nuits en mai 2023

8/10 Bien

Neema

Voyage en famille
Les points forts : Propreté et personnel et service
Loved the gardens. The staff was helpful and polite and the food was good . The rooms could use an update though.
Séjour de 1 nuit en avril 2023

8/10 Bien

Fred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and breakfast was well diversified and staff was good.
Séjour de 1 nuit en avril 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay at the Jinja Nile Resort
I had a wonderful stay at the Jinja Nile Resort! I thought the food was very good, the place was clean, and the rooms were very nice. I slept great here because it was quiet and the AC worked unlike other places I stayed. The staff here were unbelievably helpful. I had an unexpected emergency and they had to take me to the hospital for an overnight stay and bring me back. They were very caring and helpful. I highly recommend this resort!
Séjour de 3 nuits en février 2023

10/10 Excellent

Stefan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay
Great stay, friendly staff.
Séjour de 2 nuits en février 2023

8/10 Bien

Samira

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2023

6/10 Satisfaisant

Nina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check in was extremely poor - when our tourist van drove up to the entrance, there was no doorman/valets to greet and help with luggage which had to be dragged down a few steps and a long entry way. Worse yet was the check in staff - a woman working on the computer who did not even acknowledge our presence and kept us waiting about five minutes. She SHOuLD have had the courtesy to say hello and excuse the fact that she had to finish something. Then, the “Nile view room” had a large wide tree in the middle of the view! Tried to change to a better room but was too not offered another less than optimal view so stayed put. What was great was the housekeeping staff and room service. Housekeeping was very helpful, bringing a hair dryer, tissues and extra soaps. Room service was also great creating a custom drink!
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good as a ugandan let the cost of residence be user friendly
Séjour de 1 nuit en août 2022
Réponse de Guest Relations Manager le 6 sept. 2022
Hi Laura, Greetings of the day!Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

10/10 Excellent

Drew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing throughout, food, service and building, WiFi was not the best needed to request a router in my room, but if You're only using one device you should have no problems
Séjour de 11 nuits en août 2022

10/10 Excellent

DeAnn

Séjour de 1 nuit en août 2022
Réponse de Guest Relations Manager le 6 sept. 2022
Hi DeAnn, Greetings of the day!We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.Thank you.

8/10 Bien

Neeta

Voyage en groupe
Les points forts : Propreté et personnel et service
The Wi-Fi and the food needs improvement. The staff was very helpful. Manish went out of his way to provide us a router for our room. The overall experience was pleasant.
Séjour de 2 nuits en juillet 2022
Réponse de GM le 28 juil. 2022
Hi Neeta, Greetings of the day! Thank you for choosing to stay at Jinja Nile Resort and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Thank you.

8/10 Bien

Muhanganei, Centurion

Les points forts : Propreté et personnel et service
The resort location is super, variety of breakfast as well as excellent customer service by all hotel staff, they are prompt and willing to assist at all times, however the hotel is quite old and management should also invest resources in maintenance to keep up with standards. The bathrooms are really not up to standard and needs serious maintenance. Looking at Jinja and other accommodation around, this resort is the best but more can be done.
Séjour de 2 nuits en juin 2022
Réponse de GRM le 11 juin 2022
Hi Muhanganei, Greetings of the day! We are so pleased to learn that we were able to delight you with all our services at the resort and provide you with an enjoyable stay with us. However we have noted the highlighted points for further action. Hope to see you again very soon. Thanks! Regards, Team - Guest Relations

10/10 Excellent

soumitra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business Trip to Jinja
Excellent location and ambience. However the property needs maintenance & up keeping
Séjour de 1 nuit en mai 2022
Réponse de GRM le 11 juin 2022
Hi Soumitra, Greetings of the day! Thank you for sharing your review. We are delighted to know that our service surpassed your expectations. We are truly delighted to hear about your feedback. However we have taken a note of the highlighted points for further improvement. We all look forward to having you visit us again. Thanks! Regards, Team - Guest Relations

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022
Réponse de GRM le 6 mai 2022
Dear Guest, Greetings of the day! We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Thanks & regards, Team - Guest Relations

8/10 Bien

Rajab

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de GRM le 29 avr. 2022
Dear Rajab, Greetings from Jinja Nile Resort ! We appreciate knowing we could make your experience at Jinja Nile Resort a happy one. Our endeavour at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits Thanks & regards, Guest Relations Team

10/10 Excellent

Musab

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de GRM le 22 mars 2022
Hi Musab, Greetings of the day! We appreciate knowing we could make your experience at Jinja Nile Resort a happy one. Our endeavor at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits. Kind regards, Team - Guest Relations

10/10 Excellent

Shamim

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Receptionist staff were amazing 😍
Séjour de 1 nuit en février 2022
Réponse de GRM le 19 févr. 2022
Hi Shamim, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you Kind regards, Team - Guest Relations

8/10 Bien

Peace Ahumuza

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and calm
Séjour de 2 nuits en janvier 2022
Réponse de GRM le 19 févr. 2022
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Thank you. Kind regards, Team - Guest Relations

10/10 Excellent

Shamim

Séjour de 1 nuit en janvier 2022

10/10 Excellent

Shamim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptionist staff were so amazing 😍
Séjour de 1 nuit en janvier 2022
Réponse de GRM le 19 févr. 2022
Hi Shamim, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you. Kind regards, Team - Guest Relations

10/10 Excellent

Mesaab alenzi

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de GRM le 25 janv. 2022
Dear Mesaab, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you Kind regards, Team - Guest Relations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It generally a great stay. Staff were very friendly and helpful
Séjour de 1 nuit en janvier 2022
Réponse de GM le 19 janv. 2022
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Thank you. Regards, Team - Guest Relations

8/10 Bien

Peter

Séjour de 1 nuit en novembre 2021

8/10 Bien

Peter

Séjour de 1 nuit en novembre 2021

10/10 Excellent

Shamim

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Ahmed

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de GM le 6 sept. 2021
Hi Ahmed, We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Jinja Nile Resort. Hope to have more opportunities in future to welcome you back. Kind regards, General Manager

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful oasis
Beautiful resort, wonderful rooms and service. All the staff were very accommodating and attentive. Wish we could have stayed longer
Séjour de 1 nuit en avril 2021
Réponse de Jinja Nile Resort le 7 mai 2021
Dear Charles, Thank you very much for choosing to stay at Jinja Nile Resort. We are glad that you enjoyed your stay with us and wonderful rooms, attentive staff and great service added value to your experience. we look forward to welcoming you again. With sincere regards, Bernard Gichobi Genreal Manager Jinja Nile Resort

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Liked the individual cottage type setup. Dint like that the AC kept malfunctioning and eventually stopped despite the staff trying to sort it. Also there were many lake flies that enjoying the outdoor balcony area was impossible. Many of the amenities need an upgrade.
Séjour de 1 nuit en avril 2021
Réponse de Jinja Nile Resort le 7 mai 2021
Dear Guest, Thank you very much for choosing to stay at Jinja Nile Resort and posting your sincere rating. although it was with concern to note that you were not satisfied with your experience. Your rating has been taken into serious consideration and evaluated upon with our team. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Jinja Nile Resort