Literie de qualité supérieure, minibar, coffres-forts dans les chambres

Avis sur Fairmont Jakarta

5 out of 5
Fairmont Jakarta
Jl. Asia Afrika No.8, Gelora Bung Karno, Jakarta, Jakarta

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 182 avis sur 255." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 255." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 255." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 255." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 255." "

9,6/10

Propreté

9,2/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Andree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parfait
Séjour de 1 nuit en avril 2024
Réponse de Dinda Dinanty le 15 mai 2024
Dear Andree,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

4/10 Médiocre

Maxime-Herve

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Très décevant qualité prix
Séjour de 2 nuits en août 2022
Réponse de Dinda F. Dinanty le 2 sept. 2022
Dear Maxime-Herve,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations especially due to the disappointing value for money on your previous stay. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

ANTOINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best 5 star hotel choice in Jakarta
Perfect service. Great location. Dedicated staff.
Séjour de 2 nuits en juillet 2019
Réponse de Dinda F. Dinanty le 17 juil. 2019
Dear Mr. Antoine, Thank you for your splendid feedback in regards of your recent stay at Fairmont Jakarta. Glad to know that you had an enjoyable stay with us and that you were happy with our hospitality service. Looking forward on seeing you again soon. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

4/10 Médiocre

Wocky, tucson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything great !
Séjour de 2 nuits en avril 2024
Réponse de Dinda Dinanty le 15 mai 2024
Dear Wocky,Thank you for sharing your feedback with us, although we're surprised to see the discrepancy between your comments and the rating provided. We strive to ensure that every aspect of your stay meets or exceeds your expectations, and we regret that we fell short in delivering a five-star experience for you. Your comments are valuable to us as we continuously work to improve our services and enhance the experience for all our guests. If there are specific areas where we can improve, please feel free to share them with us so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay. Thank you for choosing our hotel.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 Excellent

Jason

Séjour de 4 nuits en mars 2024
Réponse de Dinda Dinanty le 15 mai 2024
Dear Jason,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 Excellent

Vladimir

Séjour de 1 nuit en mars 2024
Réponse de Dinda Dinanty le 15 mai 2024
Dear Vladimir,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Dinda Dinanty le 22 févr. 2024
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious and convenient.
Séjour de 3 nuits en février 2024
Réponse de Dinda Dinanty le 22 févr. 2024
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 Excellent

Savoy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second stay at The Fairmont and fortunately they've mantained their high quality of service. Our room was spacious and in excellent condition. The staff are warm and polite without being intrusive. Breakfast buffet has a vgood choice of local and international dishes. Just a tip tho, be patient at the reception desk. Some guests take a v long time to check-in or out. When they are busy you may wait awhile. Jakarta Fairmont is a luxury hotel in a nice neighborhood. Highly recommended.
Séjour de 7 nuits en décembre 2023
Réponse de Dinda Dinanty le 22 févr. 2024
Dear Savoy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your second stay at Fairmont and that we were able to maintain our high standards of service for you. It's wonderful to know that your room was spacious and well-maintained, and that our staff provided warm and polite service throughout your stay.We appreciate your tip regarding the reception desk, and we apologize for any inconvenience caused by wait times during check-in or check-out. Rest assured, we continuously strive to improve our efficiency to ensure a seamless experience for all our guests.We're delighted that you found our breakfast buffet to offer a variety of delicious local and international dishes, and we're glad you enjoyed our luxury hotel's neighborhood in Jakarta.Thank you for highly recommending Fairmont Jakarta. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 Excellent

james

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Dinda Dinanty le 22 févr. 2024
Dear James,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 Excellent

roland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top notch property and staff
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sun Min

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Sang don

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind
Séjour de 4 nuits en novembre 2023

10/10 Excellent

hiroaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A quiet and convenient location to many restaurants and two shopping malls…
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Takayuki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とてもお気に入りのホテルです。 久々の宿泊ですが、スタッフの対応、食事を含めていつも満足しています。
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Lai Teck

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Rika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とても綺麗で落ち着きのあるホテル。 不満な点はありません。大満足です。
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Dr. Mohd Noor Akmal, Banting

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is top notch
Séjour de 4 nuits en septembre 2023
Réponse de Dinda Dinanty le 28 sept. 2023
Dear Dr. Mohd Noor Akmal,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Glenn, Tarzana

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is my second time to stay at Fairmont Jakarta and, as usual, I was not disappointed. The rooms are big and drinking water is aplenty. The staff is courteous and polite. The hotel is connected to the Plaza Senayan mall where shops and restaurants are many. Cross the street and Senayan City mall is another place with more shops and restaurants.
Séjour de 6 nuits en septembre 2023
Réponse de Dinda Dinanty le 28 sept. 2023
Dear Glenn,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

6/10 Satisfaisant

Bima, Jakarta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Dinda Dinanty le 28 sept. 2023
Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

2/10 Horrible

Bima, Jakarta

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Dinda F. Dinanty le 12 juil. 2023
Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Michael

Voyage d’affaires
Best location - quiet and convenient!
Séjour de 3 nuits en juin 2023
Réponse de Dinda F. Dinanty le 3 juil. 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Michael

Séjour de 6 nuits en juin 2023
Réponse de Dinda F. Dinanty le 12 juil. 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

8/10 Bien

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location
Location is very convenient for shopping and restaurants in Plaza Senayan.
Séjour de 3 nuits en juin 2023
Réponse de Dinda F. Dinanty le 3 juil. 2023
Dear Jenny,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional Business Trip
I wanted to take a moment to express my utmost satisfaction and appreciation for the exceptional experience I had during my recent stay at your hotel. From the moment I walked through the doors, I was greeted with warmth and professionalism, setting the tone for a truly remarkable stay. I had a fantastic stay at Fairmont Jakarta. The staff was friendly, the room was comfortable, and the service was impeccable. I highly recommend it!
Séjour de 10 nuits en mai 2023
Réponse de Dinda F. Dinanty le 10 juin 2023
Dear Valued Guest,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Michael

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amazing clean hotel
Séjour de 6 nuits en mai 2023
Réponse de Dinda F. Dinanty le 10 juin 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Huh

Séjour de 2 nuits en mai 2023
Réponse de Dinda F. Dinanty le 3 juil. 2023
Dear Huh,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Kye

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situated in a decent location. Nightlife.
Séjour de 2 nuits en mai 2023
Réponse de Dinda F. Dinanty le 10 juin 2023
Dear Kye,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Super late check in
This is the second time I stayed in this hotel. And in both times we have to wait until 4pm to get our room. Extra bed was said to be sold out when I check in before 1 pm. And yes, 3 hrs waiting is no joke. If you need to rest early dont choose this hotel. There are plenty other hotels.
Séjour de 1 nuit en mars 2023
Réponse de Dinda F. Dinanty le 14 mars 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.I have shared your concerns in regards to the timeliness of our room as well as the extra bed availability to related departments for further follow upWe appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Da Hsuan

Séjour de 1 nuit en février 2023
Réponse de Dinda F. Dinanty le 8 mars 2023
Dear Da Hsuan,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

2/10 Horrible

Aydar

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en février 2023
Réponse de Dinda F. Dinanty le 8 mars 2023
Dear Aydar,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Ricky

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Very attentive and friendly staff. Everything was excellent.
Séjour de 3 nuits en janvier 2023
Réponse de Dinda F. Dinanty le 2 févr. 2023
Dear Ricky,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

6/10 Satisfaisant

Elrando

Séjour de 1 nuit en décembre 2022
Réponse de Dinda F. Dinanty le 9 janv. 2023
Dear Elrando,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Amazing stay. Staff were friendly and helpful, great selection at buffet breakfast
Séjour de 2 nuits en novembre 2022
Réponse de Dinda F. Dinanty le 24 nov. 2022
Dear Valued Guest,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice one but kind of old, with a very limited choice for breakfast items…
Séjour de 3 nuits en novembre 2022
Réponse de Dinda F. Dinanty le 24 nov. 2022
Dear Michael,Thank you for taking the time to write your kind evaluation following your stay at Fairmont Jakarta.We appreciate you for sharing your constructive feedback in regards to our Hotel facilities as well as choices for breakfast items. Rest assured that it will be shared to the management and respective departments. We believe that your feedback will be a great source of encouragement for all of our staffs to always strive towards excellence. Nevertheless, we are delighted to learn that you still find your stay to be enjoyable.Once again, thank you for giving us the unique opportunity to see ourselves through your eyes. Hopefully your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Elisa

Séjour de 1 nuit en octobre 2022
Réponse de Dinda F. Dinanty le 21 oct. 2022
Dear Elisa,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Marco

Séjour de 3 nuits en octobre 2022

10/10 Excellent

Yolanda, Kailua-Kona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful staff, hotel everything superb
Séjour de 2 nuits en septembre 2022
Réponse de Dinda F. Dinanty le 27 sept. 2022
Dear Yolanda,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Matthew

Séjour de 1 nuit en août 2022

10/10 Excellent

KEONYOUNG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2022
Réponse de Dinda F. Dinanty le 27 sept. 2022
Dear KEONYOUNG,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

Anna

Séjour de 2 nuits en août 2022
Réponse de Dinda F. Dinanty le 2 sept. 2022
Dear Anna,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

AGNES, Petaling Jaya

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located in Senayan ideal location for business travelers, the hotel is clean and provides great hospitality.The hotel duty manager Adrian is very helpful and follow through matters.The staffs were very helpful.
 Overall experience was awesome. I'll return to this hotel again during my next business visit knowing that they are efficient and meet my requirements.
Séjour de 4 nuits en juillet 2022
Réponse de Dinda F. Dinanty le 2 sept. 2022
Dear AGNES,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

JUNKOO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
컨시어즈가 정말 친절해요
Séjour de 4 nuits en juillet 2022
Réponse de Dinda F. Dinanty le 2 sept. 2022
Dear JUNKOO,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel especially due to the service our concierge team has delivered.Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

JOSE RAMON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed an extended stay at the Fairmont very recently to watch our son’s team compete at the ASEAN Football competition. Loved everything about the hotel. The premises were clean, food was excellent in all the outlets including room service and the staff, accommodating. Location was right across one of the stadiums used for the games. Will stay here again should I return to Jakarta.
Séjour de 6 nuits en juin 2022
Réponse de Dinda F. Dinanty le 2 sept. 2022
Dear JOSE RAMON,Thank you for taking the time to share your splendid feedback in regard to your stay at Fairmont Jakarta.It warms our hearts to know that your visit was an enjoyable one and that you were happy with the hospitality we delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

muhammad

Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

rimi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022
Réponse de Dinda F. Dinanty le 16 août 2022
Dear rimi, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. Dinanty Guest Experience and Loyalty Manager Fairmont Jakarta

10/10 Excellent

PARK

Séjour de 1 nuit en mars 2022
Réponse de Dinda F. Dinanty le 16 avr. 2022
Dear PARK, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the service we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta

8/10 Bien

Shawn

Séjour de 1 nuit en mars 2022

10/10 Excellent

Fahad

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2022
Réponse de Dinda F. Dinanty le 21 févr. 2022
Dear Fahad, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the service we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta