Dear Hanne,We appreciate that you took the time to share your experience with us.We regret to hear about the issues you experienced with the room and elevator during your stay. While our facilities are regularly maintained and updated, it seems we fell short of meeting your expectations on this occasion. We apologize for any inconvenience caused by the room conditions you described.We are, however, pleased to note that you found our service to be satisfactory. Our team strives to provide excellent guest experiences, and it's heartening to know that this aspect of your stay was positive.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

Beste Ratna,Bedankt voor uw fijne review.Het verheugt ons dat u heeft genoten van een fijn verblijf en dat de netheid van de kamer aan uw verwachtingen voldeed.Wat leuk dat het ontbijt u heeft gesmaakt en dat u tevreden was over de service van ons team.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Guest Experience Manager

Dear Guest, Thank you so much for sharing your experiences that you enjoyed during your stay in our resort It is an honor to know that we have managed to meet your expectations which is one of the goals of the Barceló Holtels & Resorts We are glad to hear from you that the gastronomic offer was in accordance with your preferences and that the Barceló Portinatx commodities, installations and the surroundings surprised your senses. Please note that we are allocated in one of the most nature and unspoiled area, not only from Ibiza but also from the Mediterranean, which gave us an unbeatable position for relaxing tourism and leisure purposes. Best regards from the Mediterranean Paradise Sergio Ocaña Guest Experience Manager

Dear Patty, It is a real pleasure to read your fair and beautiful comment as a result of your stay with us. Indeed as you mention we are far from the bustle of partyboats, discotheques of all kinds. The tranquility, the calm are adjectives that correspond in every way with our establishment. We are geographically the last hotel on the island which gives us the guarantee of a unique and relaxing environment. Every day our different teams strive to offer our customers the best service they can receive to make them feel at home. Again thank you for your comment adjusting closer to reality. We hope to receive you very soon so that we can live in our establishment new adventures. Best regards.

Beste gast, We zijn erg tevreden met je vriendelijke samenvatting van je recente ervaringen in Barceló Portinatx, waar je al onze punten hebt benadrukt, vooral de unieke ontspannen sfeer die je herinnert aan de Ibiza-essentie. We zijn vooral dankbaar voor uw opmerkingen over de positieve vaardigheden van onze medewerkers tegenover u. We hopen dat dit redenen genoeg zijn om je weer te verwelkomen. Beste wensen Mariano Ramón-Guest Experience Barceló Portinatx 4 * Adults Only

Estimado Pablo ,Le agradecemos enormemente sus fantásticos comentarios y que nos haya dado una puntuación tan destacada. Nos alegramos de que haya disfrutado su estancia con nosotros.Nos alegra saber que disfrutó de nuestra comida y del excelente servicio de nuestro personal. También apreciamos su comentario sobre la cala del hotel y nos complace que haya encontrado su belleza, aunque entendemos que hay otras playas en la isla que pueden ser de su agrado. Lamentamos que haya experimentado ruidos durante su estancia. Apreciamos sus comentarios y tomaremos en cuenta sus observaciones para mejorar en este aspecto y garantizar el descanso de nuestros huéspedes. Nos disculpamos por las molestias que esto pudo haber causado.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Guest Experience Manager

Dear Jorge, Thank you very much for your kind feedback.We are very pleased that you enjoyed your time with us and that your dining experience met your expectations. Our team appreciates all your kind comments about the service delivered.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel to be nice and appreciated the quiet and beautiful location. Our hotel is indeed situated in one of the most peaceful areas of Ibiza, close to the charming town of Sant Joan de Labritja and just 20 meters from Portinatx beach, making it an ideal spot for a relaxing getaway.It's great to know that you were satisfied with the room cleanliness, hotel condition, service, and room comfort. Our team works hard to ensure that our guests have a pleasant stay, and your positive feedback is truly appreciated.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Manager

Sehr geehrte Rebecca,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es freut uns sehr, dass Ihnen unser Frühstück mit großer Auswahl und frischen Produkten gefallen hat. Wir sind stolz darauf, unseren Gästen ein abwechslungsreiches Angebot zu bieten. Schön, dass Sie auch unsere Pool-Landschaft und die gemütliche Bar genossen haben. Unser Ziel ist es, eine entspannte Atmosphäre für unsere Gäste zu schaffen. Es ist toll zu hören, dass Sie unser Sportangebot abwechslungsreich fanden und die Nähe zum Strand sowie die hübsche Gegend zu schätzen wussten.Bis bald hoffentlich.Mit freundlichen Grüßen,Guest Experience Manager

Sehr geehrter Gast,wir schätzen Ihre Bewertung sehr.Es freut uns sehr, dass Ihnen die Aussicht von der Terrasse, die Sauberkeit der Zimmer und das freundliche Personal gefallen haben. Wir sind stolz darauf, unseren Gästen ein vielfältiges Frühstück anzubieten und freuen uns, dass es Ihnen geschmeckt hat.Wir bedauern jedoch, dass Sie Probleme mit dem Whirlpool in Ihrem Zimmer hatten und entschuldigen uns für die Unannehmlichkeiten. Wir nehmen Ihre Rückmeldung sehr ernst und werden die Situation untersuchen, um sicherzustellen, dass sie sich nicht wiederholt. Es tut uns leid, dass die während Ihres Aufenthalts angebotenen Lösungen nicht zufriedenstellend waren. Ihre Zufriedenheit ist uns sehr wichtig und wir werden alles tun, um solche Situationen in Zukunft zu vermeiden.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Guest Experience Manager

Dear Angelique,Thank you for your positive feedback.We are thrilled to hear that our staff went above and beyond to make your stay memorable, and that you found our bartender's gesture particularly helpful. It's great to know that you enjoyed the delicious food at our buffet, and we appreciate your kind words about our chefs' dedication to their craft.Your compliments on the room cleanliness, hotel condition, and service are truly appreciated, and we are glad that you had an amazing stay with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Estimado Rogelio,Le agradecemos enormemente sus fantásticos comentarios y que nos haya dado una puntuación tan destacada. Nos alegramos de que haya disfrutado su estancia con nosotros.Sentimos si nuestra ubicación no fue la que esperaba. En este sentido, quisiéramos informarle que en la plataforma desde la que usted realizó su reserva, aparece descrita al detalle nuestra ubicación en las afueras de la ciudad, incluso con las distancias exactas que nos separan de los diferentes puntos de interés, todo ello con el deseo que el cliente, en el momento de su reserva, disponga de toda la información que pueda necesitar.Muchas gracias por su reciente visita a nuestro hotel, el cual, según podemos comprobar en su reseña, le ha dejado una buena impresión, encontrando a su gusto nuestras instalaciones en líneas generales.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Guest Experience Manager

Dear Alicia,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Sheila MartínezGuest Experience Manager

Chère Belinda,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Barceló Portinatx.Nous sommes ravis de savoir que votre séjour chez nous au calme, a été couronné de succès. Nous vous remercions pour votre retour positif sur le copieux buffet petit-déjeuner, le confort de la literie et la grande propreté des chambres.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Guest Experience Manager

Dear Richard,Thank you for your review.We are delighted to hear that you appreciated the ample poolside loungers and our excellent service. Our team always strives to provide the best experience for our guests.We apologize for any inconvenience caused by the size of the lifts. Our hotel is designed to blend seamlessly with the surrounding environment, and as a result, some spaces may be more compact. We hope this did not detract from your overall enjoyment of your stay.We look forward to welcoming you back. Best regards,Sheila MartínezGuest Experience Manager

Dear Kimberly,Thank you for your positive feedback.It is very rewarding to know that you enjoyed your stay and that your room met your expectations.It's also fantastic to know that nothing was too much trouble for our team and that you enjoyed the spectacular views that our hotel offers,We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Sehr geehrter Thomas,vielen Dank für Ihren Besuch und Ihr positives Feedback zu unserem Hotel Barceló Portinatx!Wir haben mit Begeisterung gelesen, dass Sie sich bei uns sehr wohlgefühlt haben. Unser Team bedankt sich sehr herzlich für Ihr nettes Lob. Und mit unserem leckeren Frühstück konnten Sie sicher gut in den Tag starten.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen

Sehr geehrter Sebastian, In erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken.Mit Wohlgefallen haben wir gelesen, dass Ihnen unsere Lage in Strandnähe gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten. Im Sinne von Barceló, heißt unser Team jeden Gast ganz besonders herzlich willkommen und ist bemüht, im Rahmen des Möglichen, alles daranzusetzen jedem Gast einen angenehmen Aufenthalt zu bieten. Tatsächlich ist es sehr motivierend zu lesen, dass Sie diese aufrichtige Zuvorkommenheit während Ihres Urlaubs zu schätzen gewusst haben.Wir freuen uns schon auf Ihren nächsten Besuch. Mit freundlichen Grüßen.Guest Experience Manager

Chère Cathy, Merci de votre préférence envers notre hôtel Barceló Portinatx pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis que vous ayez apprécié votre séjour et notre restaurant. Toute l'équipe est fière de recevoir vos compliments sur l'équipe et le service offert pendant votre séjour.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement, Guest Experience Manager

Dear Solace, Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments. Thank you for mentioning our prime location.The entire team look forward to welcoming you back for a future visit. Kind regards,Guest Experience Manager

Dear Guest, Thank you for taking the time to review your stay.Our team works tirelessly to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on a future occasion. Best wishes,Guest Experience Manager

Dear Robert,First of all we thank you for choosing us among the many possibilities that Ibiza offers as a unique and differentiated destination in the Mediterranean.Your brief but honest commentary on the impressions, experiences or contexts lived during your stay with us has been of great help to us and thank you for bringing this matter to our attention.We must emphasize that in the check-in process, the established steps were scrupulously followed, offering you all the information about the stay you had been assigned and informing you that you had been given an upgrade by us. Barceló Portinatx basically offers two types of rooms which are the Superior type and the Suite type, which was the one he was assigned and its most outstanding difference is the dimension which is approximately 20 percent higher and clearly makes the difference. However, we regret that there was some kind of misunderstanding in these aspects.What we deeply regret is that the room offered had some kind of incidence so we opted for a room according to your preferences.Barceló Portinatx we must emphasize that the amenities offered free of charge to our customers may vary from one establishment to another, but we unequivocally offer products with quality standards according to our requirements.It would be an honor for us to enjoy your presence among us again and we would not hesitate to offer you a totally personalized attention to help you discover all the advantages, guarantees and potential experiences that all the establishments under our brand and guarantee offer you.Best whises Mariano RamónGuest Experience Manager