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Avis sur Village Hotel Hull

3.5 out of 5
Village Hotel Hull
Henry Boot Way, Priory Park, Hull, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 403 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 358 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1000." "

8,4/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Très bon séjour. Tout était au top
Séjour de 1 nuit en février 2020

6/10 Satisfaisant

sebastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Du très bon et du moins bon
Bon hôtel en général mais questions nourriture c’est pas génial le service au bar est moyen dès que l’on veut un cocktail La chambre est plutôt sympa sauf celle qui sent le tabac froid et celles qui sont mal isolées au niveau des fenêtres sinon le personnel est très agréable le petit déjeuner est aussi très bien
Séjour de 3 nuits en décembre 2018
Réponse de Village Hull le 11 janv. 2019
Cher invité Merci pour vos commentaires sur votre récent séjour à l’Hôtel Village. Je suis heureux que le personnel de l’Hôtel vous ait souhaité la bienvenue et qu’il se soit occupé de vous pendant votre séjour. Je transmettrai vos commentaires à l’équipe de Maintenenace sur les problèmes que vous avez rencontrés. dans votre chambre. Merci encore pour votre avis Cordialement Paul Bentham Directeur général

6/10 Satisfaisant

Laurent

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Good hotel which would need nicer reception staff
Being a regular customer of the village hotel in Edinburgh i was expecting the same standards, i was wrong, this hotel is way older and would need new furnitures. staff at checkin and checkout didn’t seem interested in helping me changing details on the invoice, not rude but complete disinterest toward the customer. That being said the hotel is clean, food is good and i had a huge tv on a champions league night, i might have talked to the wrong person who was definitely not made for customer service. Location is not the best to go in city centre but close to exits

8/10 Bien

LAURENT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2018

8/10 Bien

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Ioan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big room, nice bed, no crowds, good service
Séjour de 1 nuit en avril 2024

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay but pool staff very strick with time children can use pool. They class children has 16 and under 😬. Lucky the times worked well for us. But be careful and plan ahead.
Séjour de 1 nuit en avril 2024

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was not very good. Bacon and sausages were not as good as Premier Inn does. The coffee tasted bad too.
Séjour de 1 nuit en avril 2024
Réponse de Village Hull le 3 avr. 2024
Good AfternoonThank you for taking the time to give us feedback.I will pass this on to the relevant head of department.Kind Regards

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall ameneties
Séjour de 1 nuit en février 2024
Réponse de Sue le 9 mars 2024
Good morning Robert,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind regardsSue

6/10 Satisfaisant

Mira

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Average, a little overpriced for what it is
No sockets in the room apart from at the table so nowhere to charge phone during the night. Breakfast was pretty average, no choice in the continental. Generally don’t like fitness and spa open to public in hotels. Seemed extremely busy with people just walking and out the hotel.
Séjour de 1 nuit en février 2024
Réponse de Village Hull le 14 févr. 2024
Good AfternoonThank you for taking the time to leave your feedback.We look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Alan

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Village Hull le 14 févr. 2024
Good AfternoonThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Angela

Les points forts : Propreté et personnel et service
Hotel interior looking a little tired and worn now, but as usual it was very clean. Staff are lovely
Séjour de 1 nuit en février 2024
Réponse de Village Hull le 5 févr. 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

8/10 Bien

LYNN

Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 5 févr. 2024
Good EveningThank you for your feedback. We look forward to welcoming you again in the future.Kind Regards

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 5 févr. 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, stayed here many times and held functions here. Staff were great, premises were great, breakfast wasn’t as good as previously. Will stay here again
Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 5 févr. 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Welcoming Stay
I have recently stayed at the Village in Hull for personal reasons and the staff were very friendly and accommodating. During my stay it was my birthday and they went above and beyond, they tried to make it special for me under difficult personal circumstances and succeeded. They decorated my room with a banner, balloons and left me a drinks voucher in a card. Before my birthday I also received free gym access and a couple of vouchers for Starbucks, they made me feel part of the Village family. Thank you Josh and team for trying to make the best of a difficult time for me.
Séjour de 1 nuit en janvier 2024
Réponse de Village Hotel Hull le 25 févr. 2024
Good AfternoonThank you for your feedback.We are glad the team made your stay comfortable under the circumstances.We look forward to welcoming you again in the future.Kind regards

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Nice Hotel
The hotel was clean but showed signs of wear and tare. Staff we friendly and offered advice when asked. Overall a pleasant stay and could stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 5 févr. 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Graeme

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 6 févr. 2024
Good EveningThank you for your feedback.We look forward to welcoming you again in the future.Kind regards

8/10 Bien

Brett

Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 14 févr. 2024
good afternoonThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

6/10 Satisfaisant

Emelia, Barnet

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is nice, my bed sheet smells a bit weird and also, the kettle in the room is very dirty and I couldn't use it to make a cup of tea for my self.
Séjour de 1 nuit en janvier 2024
Réponse de Village Hull le 5 févr. 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future. All issues will be passed onto the heads of departmentsKind Regards

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Village Hull le 6 févr. 2024
Good EveningThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Pedzisai

Voyage en couple
Very quiet place with big spacious clean rooms.
Séjour de 1 nuit en décembre 2023
Réponse de Village Hull le 6 févr. 2024
Good EveningThank you for your feedback.We look forward to welcoming you again in the future.Kind Regards

2/10 Horrible

Jane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Rubbish
Awful room walls like paper hear everything from room next door . Doors banging shut till gone 3 in the morning people going in and out of each others rooms laughing and dancing in the corridor. When staff appeared at 3 to knock on next doors door re a noise complaint the person in the room shouting and swearing which carried on long after staff member left. I mentioned it at check out was given a free coffee as compensation and told to complete the survey
Séjour de 1 nuit en décembre 2023

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, confort de la chambre
Comfortable Stay
Great staff friendly and helpful. Hotel room is comfortable but bathrooms could do with an upgrade! Breakfast is limited but ok.
Séjour de 1 nuit en décembre 2023
Réponse de Village Hull le 10 déc. 2023
Good EveningThank You for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back in the near future.Kind Regards

8/10 Bien

andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Village Hull le 9 déc. 2023
Good AfternoonThank you for your feedback.We look forward to welcoming you again in the future.Kind Regards

10/10 Excellent

Tarik

Séjour de 1 nuit en décembre 2023
Réponse de Village Hull le 9 déc. 2023
Good AfternoonThank you for taking the time to do a feedback regarding your stay.We are glad you enjoyed your time with usd and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté et personnel et service
Nice stay
Customer service fine, furniture/decor a little bit tired
Séjour de 1 nuit en décembre 2023
Réponse de Village Hull le 9 déc. 2023
Good AfternoonThank you for your feedback.We are glad you enjoyed your stay and look forward to welcoming you again in the future.Kind Regards

8/10 Bien

Caroline

Les points forts : Propreté, personnel et service, confort de la chambre
On the whole our stay was good and issue free. Clean room, however l noticed this morning that the duvet inside the cover has definitely seen better days. Looked tatty and well used. I would like to think that this will be looked into and corrected
Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 5 déc. 2023
Good AfternoonWe are glad you enjoyed your stay i have passed over your concern to the Housekeeping manager who will deal with this accordingly. We look forward to welcoming you again in the future.Kind Regards

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A reasonably priced and convenient hotel for our needs
Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 29 nov. 2023
Good MorningThank you for your feedback

6/10 Satisfaisant

Joe

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
For the money, this does not represent value for money. Nice room, but bathrooms becoming dated. Cleanliness not great - pubic hairs around base of toilet, and the carpet had clearly not been hoovered in quite a while. Got the room cheaper than usual, but would not be happy had I paid the rates I usually see this hotel at. Good WiFi.
Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 15 nov. 2023
Good MorningThank you for your feedback i will hand your concerns over to the house keeping manager.Please be assured this is not normal Village standards.We hope to see you again in the future.Kind Regards

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 13 nov. 2023
Good MorningThank You for your feedback.Kind Regards

8/10 Bien

Jacky

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Had a pleasant stay. Is aimed at a younger crowd I think with the watching sport/drinking/partying in mind.
Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 13 nov. 2023
Good MorningThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Helena

Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 12 nov. 2023
Good MorningThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Brendan

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good but noisy
Firstly the check in was very good. Helpful member of staff available and quick check in process. Room was clean but the bathtub unfortunately not. Swimming pool area was great and kids loved it. Main reason for marking it down was the noise. Rooms seemed to have very little sound proofing so could hear people in hallway opening and closing doors and talking most the night. For balance they may have just been noisy guests but it didn’t make for a restful night.
Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 7 nov. 2023
Good Morning Thank you for your feedback.I have handed this over to the head housekeeperI am sorry that your stay was disturbed please let us know when you are due to stay again and we will endeavour to make sure that you are in a quieter area.Kind Regards

10/10 Excellent

rachel

Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 7 nov. 2023
Thank you for your feedback.We look forward to welcoming you again in the future

10/10 Excellent

Alan

Séjour de 1 nuit en novembre 2023
Réponse de village hull le 7 nov. 2023
Thank you for your review.We look forward to seeing you again on the future

6/10 Satisfaisant

Neil

Séjour de 1 nuit en novembre 2023
Réponse de Village Hull le 4 nov. 2023
Good MorningThank you for your feedback.We look forward to welcoming you in the future.Kind Regards

4/10 Médiocre

stefan

Séjour de 1 nuit en octobre 2023
Réponse de Village Hull le 4 nov. 2023
Thank you for your feedback.We look forward to welcoming you in the future.Kind Regards

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Needs Renovation
This hotel requires renovation as the rooms are not to the quality you would expect from this hotel.
Séjour de 1 nuit en octobre 2023
Réponse de Village Hull le 4 nov. 2023
Thank you for your feedback this is greatly appreciated.Kind Regards

10/10 Excellent

Alin Madalin

Séjour de 1 nuit en octobre 2023
Réponse de Village Hull le 31 oct. 2023
Thank you for your feedback.We look forward to welcoming you in the future.Kind Regards

10/10 Excellent

Melanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sue le 15 oct. 2023
Good afternoon Melanie,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kindest regardsSue Foster, Host Manager

8/10 Bien

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Views
Comfortable and decent sized room, with view of the bridge. Breakfast was great with a good selection. Drinks are a bit pricey, so we went out for the evening
Séjour de 1 nuit en octobre 2023
Réponse de Sue le 15 oct. 2023
Good afternoon Ken,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kindest regardsSue Foster, Host Manager

6/10 Satisfaisant

Sarah

Voyage d’affaires
Les points forts : Propreté
Disappointing room, unexpected additional charges
The hotel is very run of the mill and could use a refurbishment in the bedrooms, ageing furniture and soft furnishings, aged bathroom with enamel missing off the bath. The cost of staying here though is quite eye watering for an out of town hotel. On top of that although it is situated on an industrial estate and has a huge car park, I had to pay £5 to park my car overnight. The hotel does have a super large swimming pool although to use that, I had to pay an additional £5. I really felt this was quite outrageous considering I had already paid more than £150 to stay in an extremely mediocre and outdated twin room. The hot water was tepid, and not even any biscuits with the tea/coffee (no decaf either). Breakfast is the usual serve yourself which is fine. However, having made myself a pot of tea to drink after my cereal, I left the table for 2 minutes to fetch toast, only to return and find the whole lot cleared away before I even had a chance to pour it!! If hotels are going to implement this serving style they need to be more attentive. Not the best start to the day after an already less than fabulous check in and bedroom experience..
Séjour de 1 nuit en octobre 2023
Réponse de Village Hull le 10 oct. 2023
Good AfternoonThank you for your feedback.We are sorry that our hotel did not meet your expectations.We do take all feedback to the department managers to see where we can make changes.We appreciate what you have said and when you come next time we hope you can see this.Kind Regards

10/10 Excellent

K

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Sue le 7 oct. 2023
Good evening K,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind regardsSue Foster, Host Manager

10/10 Excellent

Tom

Séjour de 1 nuit en septembre 2023
Réponse de Village Hull le 5 oct. 2023
Good AfternoonThank you for your feedbackKind Regards

4/10 Médiocre

Katherine

Séjour de 1 nuit en septembre 2023
Réponse de Village Hull le 24 sept. 2023
Good MorningThank you for your feedback i am sorry that you have not enjoyed your stay with us.Hopefully in the future we will be able to change your views.Kind Regards

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, rooms are very hot though
Great hotel however the rooms are extremely hot, the room is like walking into a sauna. The food was great, bed was comfortable, just didn’t help not sleeping due to the heat (it wasn’t even that hot outside, it was a very rainy night)
Séjour de 1 nuit en septembre 2023
Réponse de Village Hull le 21 sept. 2023
Good AfternoonThank you for your feedback i will pass this onto the relevant department managers.Kind Regards

10/10 Excellent

Samsud

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and welcoming. staff very friendly and always available. extended check out time nice and easy. location is perfect. spa was great too.
Séjour de 1 nuit en septembre 2023
Réponse de Village Hull le 11 sept. 2023
Good MorningThank you for your lovely feedback.We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Susan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely relaxed stay
Fabulous friendly check in and check out. Twin beds move about when you roll over they could to be stabilised. Friendly restaurant staff but food options were limited no flavoured yogurts and only scrambled eggs. Stayed for my 50th birthday and the room was decorated up and a birthday card with a free drinks voucher which was a lovely touch, very much appreciated. Thank you for making it special
Séjour de 1 nuit en septembre 2023
Réponse de Village Hull le 10 sept. 2023
Good AfternoonThank you for your feedback. All feedback is used so we can improve everything in the hotel.We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No air con ruined the stay had a fan but still to hot
Séjour de 1 nuit en septembre 2023
Réponse de Village Hull le 10 sept. 2023
Good AfternoonThank you for your feedback we look forward to you returning in the future in the cooler months.Kind Regards