Piscine couverte, accès possible de 06 h 00 à 20 h 00, chaises longues

Avis sur Melia Vinpearl Hue

5 out of 5
Melia Vinpearl Hue
50A Hung Vuong, Hue

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 478 avis sur 581." "
Note des voyageurs de 8 (Bien), d’après 75 avis sur 581." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 581." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 581." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 581." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Bénédicte

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon service pour cet hôtel très bien placé pour vi
Bon service pour cet hôtel très bien placé pour visiter Hue.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management Team le 6 janv. 2024
Dear Mr. Benedicte,Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and wish you have a nice experience during your visit.Sincerely,

10/10 Excellent

Nathalie, Montmorency

Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management Team le 6 janv. 2024
Dear Nathalie,Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and wish you have a nice experience during your visit.Sincerely,

10/10 Excellent

cecile

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management Team le 22 nov. 2023
Dear Cecile,Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience. This is a priceless gift for all staff. We are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,Hotel Management

10/10 Excellent

Didier

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top hotel à Hué
Chambre magnifique, insonorisée, grande piscine, petit dejeuner bon et diner extraordinaire ! Nous avons adorés.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 5 nov. 2023
Dear Mr DidierThank you for taking the time to review your experience at Melia Vinpearl Hue on Hotels.com. It is absolutely valuable feedback! Thank you for highlighting our service, such as the room, pool, an elegant breakfast and restaurant. Thank you again for giving us the highest rating and recommending our hotel. We are looking forward to welcome you again in the near future. Warmest regards,

10/10 Excellent

Arnaud

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel à Hué, un très bon choix.
Superbe hôtel à Hué. Immeuble moderne et bien situé. Accueil agréable et staff très disponible. Très bon service. Chambre spacieuse et bien équipée. Piscine très agréable au 8eme étage. Petit déjeuner exceptionnel ! Un très bon endroit pour séjourner quelques jours à Hué
Séjour de 2 nuits en août 2023
Réponse de Sincerely, Hotel Management le 20 août 2023
Dear M. Arnaud, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and welcome you back in near future.

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une parenthèse bien être et confort Une équipe aux petits soins
Séjour de 2 nuits en avril 2023
Réponse de Sincerely, Hotel Management. le 19 avr. 2023
Dear Ms. Melanie, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and wish you have a nice experience during your stay.

10/10 Excellent

Pascale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel fabuleux! Je le recommande fortement. Service exceptionnel. Nous avions eu une chambre en coin avec une vue magnifique. Beaucoup de choix pour le buffet.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management. le 23 févr. 2023
Xin chào Mr. Pascale, Thank you so much for taking your time to leave us such a wonderful feedback. We are delighted that you enjoyed our services. Your review is being shared to our team as a great encouragement for us to keep delivering great experiences to our valued guests. We all looking forward to welcoming you back next time. Best regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bin séjour. Je recommande
Bon accueil général. Mention spéciale à Sarah (Spa Manager) et son équipe. Ai réalisé 2 massages et je recommande vivement. Room service rapide. Chambre spacieuse et confortable. Hôtel bien situé pour visiter la cité impériale.
Séjour de 2 nuits en février 2023
Réponse de Hotel Management. le 17 févr. 2023
Dear Valued guestThank you so much for taking your time to leave us such a wonderful feedback. We are delighted that you enjoyed our services. Your review is being shared to our team as a great encouragement for us to keep delivering great experiences to our valued guests.We all looking forward to welcoming you back next time.Best regards,Hotel Management.

10/10 Excellent

gilles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel en plein cœur de la ville
Excellent hôtel au milieu de cette belle ville. Beau fitness center avec une belle vue accolée à une petite piscine intérieure agréable. Excellent restaurant et Bar roof op au dernier étage. Chambres agréables. Personnel très accueillant et sympathique. Notre seul soucis a été au départ ou il a fallu 30 Min pour nous descendre un Tshirt alosr que nous étions déjà très tendu pour rejoindre l'aéroport..
Séjour de 1 nuit en août 2022
Réponse de Hotel Management Team le 18 août 2022
Dear Value guest, Thank you for your recent stay and for the great review of Melia Vinpearl Hue. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

carole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Huong Le - Front Office Manager le 26 févr. 2020
Dear Carole, Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking the time to write us a review. We are glad to know that you enjoyed our services. We appreciate your feedback and look forward to welcoming you back next time. Best regards,

10/10 Excellent

sebastien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveilleux
Séjour de 4 nuits, petits déjeuners parfait, accueil et service parfait, piscine propre
Séjour de 4 nuits en octobre 2019
Réponse de Thuan Nguyen le 30 oct. 2019
Dear Sebastien, Thank you very much for choosing Vinpeal Hotel Hue for your recent stay and for taking time to review our services We are extremely happy to know that you had memorable stay with us Wish to have another time to serve you again Respectfully. Thuan Nguyen Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Thuan Nguyen le 24 août 2019
Dear Anonymous, Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking time to review our service. We are very appreciated for your valuable feedback Hope to have another chance to welcome you back in the future Respectfully, Thuan Nguyen Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Hotel management le 5 juin 2019
Dear valued guest, Thank you for your recent stay at Vinpearl Hotel Hue and for taking the time to leave us a review. It gives us great encouragement to get positive feedback from you. We all look forward to welcoming you back here again. With warm regards,

10/10 Excellent

Dirk, Hanoi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vrai 5 étoiles
Trop bel hôtel pour une simple ville comme Hue. Top service, belle chambre avec splendide vue. Petit deg ok. Pauvre wifi.
Séjour de 1 nuit en mai 2019
Réponse de Pham Hang Thanh Nha - Front Office Manager le 20 mai 2019
Dear Valued Guest Dirk, Thank you for taking the time to write about your experience with us. We are delighted that you had enjoyed your visit at Vinpearl Hotel Hue. Moreover, you can be assured that we have shared your comments with the team to continually improve our products and services in order to consistently meet the expectations of our guests. Thank you once again and we look forward to welcoming you back at Vinpearl Hotel Hue. Best wishes,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre, manque juste de papier toilette de rechange
Séjour de 1 nuit en mai 2019
Réponse de Truong Quoc Viet - General Manager le 17 mai 2019
Dear Valued Guest, Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking the time to review our services. We are sorry for the shortcoming of the services. At Vinpearl, we take pride in ensuring our customer’s satisfaction. Unfortunately, our service did not meet your satisfaction. And as our hotel’s endeavor for perfection, we have taken action to ensure that such situation does not occur again. Once again, we highly appreciate your feedback and do hope that you will give us opportunities to provide the level of service you expect and deserve for your next trip to Vinpearl Hotel Hue. Sincerely,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel top. Difficile de mieux faire en plus de l'emplacement ideal pour les visites
Séjour de 1 nuit en avril 2019
Réponse de Pham Hang Thanh Nha - Front Office Manager le 15 mai 2019
Dear Valued Guest, Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking the time to review our services. We appreciate your feedback and look forward to welcoming you back next time. Sincerely,

10/10 Excellent

Martine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour au Vinpearl en mars 2019
Superbe hôtel, très classe, bien placé. Il ne faut pas avoir le vertige, car il a 33 étages et la vue depuis les chambres est impressionnante La piscine au 8 ème étage est superbe , avec vue sur la ville également Le buffet du petit déjeuner est grandiose !
Séjour de 2 nuits en mars 2019
Réponse de Pham Hang Thanh Nha - Front Office Manager le 15 mai 2019
Dear Martine, Thank you for taking the time to share your experience and it was an absolute pleasure to welcome you to our hotel. We deeply appreciate your kind words of praise as our one true aim is the total satisfaction of every guest who walks through our doors. We hope we become your accommodation of choice in Hue city and look forward to seeing you again upon your next visit. With warm regards,

10/10 Excellent

Jean Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour Fabuleux.
Tout etait fabuleux, le petit déjeuner incroyable, la piscine exceptionnelle et le personnel remarquable. Jusque là je ne pratiquais pas les " Vinpearl " mais ça va changer.
Séjour de 1 nuit en novembre 2018
Réponse de Truong Quoc Viet le 3 déc. 2018
Bonjour M. Jean Claude, Nous vous remercions pour votre commentaire très positif à propos du Vinpearl Hotel Hue. Nous sommes très heureux d’avoir eu votre remarque « Jusque là je ne pratiquais pas les Vinpearl mais ça va changer » Dans l'attente du plaisir de vous accueillir à nouveau, Meilleures salutations, Truong Quoc Viet Directeur général

8/10 Bien

nhu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien cet hôtel, service impeccable et tous les personnels sont superbes. Mais Les repas beaucoup à s’améliorer...
Séjour de 5 nuits en octobre 2018
Réponse de Truong Quoc Viet le 12 nov. 2018
Nous vous remercions d’a pris le temps de partager votre expérience du Vinpearl Hotel Hue. Nous allons faire tous nos efforts pour améliorer les repas comme vous avez suggéré. Dans l'attente du plaisir de vous accueillir à nouveau, Meilleures salutations,

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for 2 nights. Very upscale hotel. We opted to upgrade our room and it was definitely worth the extra money. We had a room with floor to ceiling windows on the 19th floor with a great view of the city. Very large room and bathroom. Amazing shower and bath. Air con worked great. Loved the fan above the bed as well. Bed was very comfy. Quiet room. Pool area was great with a bar and awesome views. Staff are very friendly. Hotel is very clean and centrally located. Would stay again.
Séjour de 2 nuits en mai 2024
Réponse de Huyen Tran (Mrs.) Duty Manager le 26 mai 2024
Dear Ms. Lisa,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your upscale experience at our hotel. Opting to upgrade your room sounds like it was definitely worth it, especially with those breathtaking floor-to-ceiling windows on the 19th floor offering stunning city views. It's wonderful to know that you found your room and bathroom spacious and well-equipped, and that you appreciated the amenities like the amazing shower, bath, and effective air conditioning. We're glad you found the bed comfy and enjoyed the quiet atmosphere. Our pool area with a bar and panoramic views sounds like it was a hit too! We're proud of our friendly staff, and we'll be sure to pass along your kind words. Thank you for highlighting our cleanliness and central location as well. We can't wait to welcome you back for another memorable stay!Warm Regards!

10/10 Excellent

Vivian

Voyage en famille
Very nice hotel, exceptional service and friendly staffs
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 25 mai 2024
Dear Vivian,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at Melia Vinpearl Hue. Our team takes great pride in providing exceptional service and creating a friendly atmosphere for our guests. Your positive feedback is truly appreciated and will be shared with our staff. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Linh Le (Mr.)

10/10 Excellent

Simon, Marlton

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is the best hotel in the area.
Séjour de 3 nuits en mai 2024
Réponse de Huyen Tran (Mrs.) Duty Manager le 24 mai 2024
Dear Mr. Simon,We're truly honored by your praise! Thank you for considering us the best hotel in the area. We're committed to delivering exceptional service, comfort, and experiences to all our guests. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations in the future. If there's anything more we can do to enhance your stay, please don't hesitate to let us know.Warm Regards!

8/10 Bien

Tuyet

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Hung Ho (Mr.) Assistant Front Office Manager le 12 mai 2024
Dear Ms TuyetThank you so much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to learn that you had a wonderful experience during your recent visit to our hotel.We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,

8/10 Bien

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay! Love the everything
Séjour de 2 nuits en mai 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 10 mai 2024
Dear Mr Vincent, Thank you for your kind words! We're thrilled to hear that you loved everything about your stay with us. We strive to provide an exceptional experience for all our guests, and we're delighted to know that we succeeded during your visit.We hope to welcome you back again soon for another fantastic stay!Best regards,

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern hotel with good views of Hue.
Séjour de 3 nuits en mai 2024
Réponse de Duty Manager le 10 mai 2024
Dear Linda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Melia Vinpearl Hue and appreciated our modern amenities and the stunning views of Hue.We strive to provide our guests with exceptional service and a comfortable environment, and we're delighted that we met your expectations.We hope to have the pleasure of welcoming you back soon for another memorable stay!Warm regards,Linh Le (Mr.)

10/10 Excellent

Nelly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect hotel for my visit trip, sky bar with great view.
Séjour de 2 nuits en mai 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 9 mai 2024
Dear Ms Nelly, Thank you for choosing our hotel for your stay. We're thrilled to hear that our hotel was the perfect choice for your visit trip! It's wonderful to know that you enjoyed our Sky Bar and the breathtaking views it offers. Our team works hard to ensure every guest has a memorable experience, and we're glad to see that reflected in your review. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Benito

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room had a leak from ac compartment. Staff made repairs immediately
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 8 mai 2024
Dear Benito,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the leak from the AC compartment in your room. However, we are pleased to hear that our staff responded promptly and made the necessary repairs immediately.At Meliá Vinpearl Hue, we strive to ensure that all of our guests have a comfortable and enjoyable stay, and we regret that we fell short of your expectations in this instance. Please rest assured that we have taken note of your feedback and will do everything in our power to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience you may have experienced and hope that we will have the opportunity to welcome you back for a flawless stay in the future.Warm Regards,Linh Le (Mr.)

10/10 Excellent

Anh Phuong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very centrally located
Séjour de 1 nuit en janvier 2024
Réponse de Huyen Tran (Mrs.) DUty Manager le 7 mai 2024
Dear Ms. Anh Phuong,We're delighted to hear that you appreciated our central location! Being situated in the heart of the city is something we take pride in, as it allows our guests to easily access all that our vibrant surroundings have to offer. Whether it's exploring local attractions, dining at nearby restaurants, or simply enjoying the convenience of getting around, we're glad you found our location to be convenient. Thank you for your positive feedback, and we hope to have the pleasure of hosting you again soon!Warm Regards!

10/10 Excellent

Hien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff
Séjour de 1 nuit en mai 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 7 mai 2024
Dear Ms Ngoc Hien, Thank you for choosing our hotel for your recent stay and for your kind words about our staff's performance! We're delighted to hear that you had a pleasant experience with us. Providing exceptional service is our top priority, and we're glad that our team members made a positive impression on you. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Sadao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ショッピングセンター(スーパーマーケットも入っている)と併設で便利。
Séjour de 2 nuits en mai 2024
Réponse de Duty Manager le 5 mai 2024
Dear Sadao,We believe you had a wonderful stay with us. We're thrilled to hear that you found our location at Melia Vinpearl Hue conveniently situated next to a shopping center and that it contributed to your enjoyable stay. We look forward to welcoming you back soon for another fantastic experience. Should you need any assistance or have further feedback, please feel free to let us know.Warm Regards,Linh Le (Mr.)

10/10 Excellent

JIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location.Great view.There is a shopping mall in the same building wich is very convenient.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 4 mai 2024
Dear JIA,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our hotel's prime location and the great view it offers. It's fantastic to know that having a shopping mall in the same building added to your convenience during your stay.We strive to provide our guests with a seamless experience, and we're thrilled that you found the proximity of the shopping mall to be beneficial.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Warm regards,Linh Le (Mr.)

10/10 Excellent

Nivethika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel, such a beautiful hotel. Staff are so so welcoming and friendly. Definitely recommend this hotel.
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 3 mai 2024
Dear Nivethika,Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us and that you found our hotel beautiful. Our team takes great pride in providing warm and welcoming service to all our guests. We appreciate your recommendation and hope to welcome you back soon for another memorable stay.Warm Regards,Linh Le (Mr.)

10/10 Excellent

Tuyet Mai

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and service!
Séjour de 2 nuits en avril 2024
Réponse de Hung Ho (Mr.) Assitant Front Office Manager le 22 avr. 2024
Dear Ms Tuyet MaiThank you so much for taking the time to share your feedback with us. We truly appreciate your loyalty and are thrilled to hear that you have consistently enjoyed your stays with us. Ensuring your comfort and satisfaction is always our top priority, and we're delighted to know that we've been successful in meeting your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 Excellent

Helen

Voyage en famille
Staffs are very helpful
Séjour de 2 nuits en avril 2024
Réponse de Hung Ho - Assitant Front Office Manager le 20 avr. 2024
Dear Ms Helen,Thank you for sharing your wonderful experience at Melia Vinpearl Hue. We are delighted to hear that you enjoyed your stay with us. It brings us great joy to know that you appreciated the helpful staffs. Our team always tries to make guest trip more comfortable, so it's wonderful to hear that they met your expectations. Once again, thank you for your kind words, and we look forward to welcoming you back in the future! Best regards,

8/10 Bien

Graham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice modern hotel in the centre of Hue. Straightforward walk to the ‘night market’ and about 20 mins walk across the Perfume River to the Citadel. High rise hotel, we had a corner room with an impressive view of Hue towards the river. Room was well equipped and furnished. Large selection for breakfast at the buffet. Had to wait for lifts a few times as the hotel was busy with many tourists.
Séjour de 3 nuits en mars 2024
Réponse de Duty Manager le 17 avr. 2024
Dear Graham,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring Hue.It's wonderful to know that you appreciated the modern amenities and the impressive view from your corner room overlooking the river. We strive to provide comfortable accommodations that exceed our guests' expectations, and we're glad to hear that we succeeded in your case.Your feedback regarding the breakfast buffet is much appreciated. We aim to offer a wide variety of options to cater to all tastes, and we're pleased to hear that you found the selection to your liking.We apologize for any inconvenience you experienced with the wait for the lifts during peak times. Your comments have been noted, and we will look into ways to improve the efficiency of our elevator service to better accommodate our guests.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Hue.Warm regards,Linh Le (Mr.)

10/10 Excellent

Manuela

Séjour de 1 nuit en avril 2024
Réponse de Thanh Trung Nguyen (Mr. Ethan) - Duty Manager le 6 mai 2024
Dear Ms Manuela, Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another wonderful experience soon!

10/10 Excellent

Culie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 17 avr. 2024
Dear Culie,Thank you very much for selecting our hotel for your recent stay and for taking the time to rate your experience. We are truly honored to have received a perfect score from you. Your satisfaction is of utmost importance to us, and we are delighted that we were able to meet your expectations during your time with us. Should you have any additional feedback or suggestions that could further enhance our services, please do not hesitate to share them with us.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the near future.Best regards,Linh Le (Mr)

10/10 Excellent

Manuela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was absolutely perfect! Amazing staff, accommodations, facilities. Truly, the lap of luxury!
Séjour de 1 nuit en avril 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 15 avr. 2024
Dear Ms Manuela,Thank you for your kind words! We're thrilled to hear that you had a perfect stay with us and that you enjoyed our amazing staff, accommodations, and facilities. It was our pleasure to provide you with the lap of luxury, and we look forward to welcoming you back for another wonderful experience in the future!Warm regards,

2/10 Horrible

Himanshu, Marina

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of the worst properties we stayed during our 2 month long SE Asia trip. Not a 5 Star at all. Room was average. Food at the rooftop bar was below average and service was non existent. Food at breakfast was not good and neither was service. The worst thing was when a hotel manager knocked on our door when we had a privacy sign on. So unprofessional.
Séjour de 1 nuit en avril 2024
Réponse de Charlotte Fournier - Hotel Manager le 20 avr. 2024
Dear Himanshu,I want to thank you very much for writing your comments. Our guests are very important to us and we want to listen to them.I am Charlotte Fournier, and I would like to offer my sincere apologies for mistakenly knocking on your door. I am also very sorry to hear that you did not enjoy our food, our room and our service. I hope you can return to our hotel and we can demonstrate you that Melia Vinpearl Hue is taking very much care of our guests and change your opinion about us.Best regards,

10/10 Excellent

Rowan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed with 2 small children.Pool was big and refreshing after hot day. Plenty of food options in walking distance. Kids loved the small carnival that happened at night over the road.
Séjour de 2 nuits en avril 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 12 avr. 2024
Dear Mr Buckley Rowan Mathew, Thank you for sharing your experience with us! We're thrilled to hear that you and your family enjoyed your stay, especially the refreshing pool and the nearby food options. It's wonderful to hear that your children had a great time at the carnival as well. We hope to welcome you all back for another memorable stay in the future!Warm regards,

10/10 Excellent

Bruno

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel. Professional, attentive staff. The room was spacious, clean, with great views of the city. The bed and pillows were so comfortable we almost didn’t want to get out of bed in the morning. Central location. Would definitely stay there again. Perfect, 5-star stay.
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 10 avr. 2024
Dear Bruno,Thank you very much for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel. It's wonderful to know that our staff provided professional and attentive service throughout your stay. We're delighted that you found your room spacious, clean, and enjoyed the great views of the city.We take great pride in ensuring our guests have a comfortable stay, so we're thrilled to hear that you found the bed and pillows so comfortable. Our central location aims to provide convenience for our guests, and we're glad you appreciated it.Thank you for considering us for your future stays, and we look forward to welcoming you back for another perfect, 5-star experience! If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Linh Le (Mr.)

10/10 Excellent

Eshwer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 10 avr. 2024
Dear Eshwer,Thank you very much for taking the time to rate our hotel with 5 stars! We greatly appreciate your positive feedback and are delighted that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. If you have any specific feedback or if there's anything we can do to further enhance your experience in the future, please feel free to reach out.We look forward to welcoming you back for another wonderful stay soon!Warm Regards,Linh Le (Mr.)

10/10 Excellent

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely hotel with a nice welcome from the staff. The rooms are large and the hotel has a spa and swimming pool with a view of the city. It's great value for money.
Séjour de 2 nuits en mars 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 7 avr. 2024
Dear Ms Jones Rachel Catherine Emily, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome. It's wonderful to know that you appreciated our spacious rooms and our facilities, including the spa and swimming pool with a view of the city. We strive to provide great value for our guests, and we're thrilled that you found it to be so. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Warm regards,

8/10 Bien

Phillip, Sugar Land

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the hotel is great with the EXCEPTION that the elevator system is slow. Went to Skybar (very nice view) had to wait a very long time to get back to room. Elevator stopped at every floor even though no one was waiting on those floor
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 6 avr. 2024
Dear Phillip,Thank you for your feedback! We're delighted to hear that you found our hotel great overall and enjoyed the stunning view from our Skybar. We sincerely apologize for the inconvenience you experienced with the elevator system. We understand that waiting for the elevator can be frustrating, especially when it stops at every floor unnecessarily. Please rest assured that we'll address this issue promptly to improve our guests' experience. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an even smoother stay in the future.Sincerely,Linh Le (Mr.)

8/10 Bien

BERNIE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A good place to stay. Beautiful big room and well furnished.
Séjour de 1 nuit en avril 2024
Réponse de Hung Ho - Assitant Front Office Manager le 4 avr. 2024
Dear BernieThank you for your feedback regarding your recent stay at Melia Vinpearl Hue. We are elated to read that we have exceeded your expectations and made your stay memorable while staying with us. It is also heartening to receive your kind compliments for beautiful big room and well furnishedwhich will definitely motivate all of us to keep moving forward. We wish you wealth and health and look forward to welcoming you back in the near future. Best regards,

2/10 Horrible

Trang-Khanh

Séjour de 2 nuits en mars 2024
Réponse de Huong Le - Guest Experience Manager le 24 avr. 2024
Dear Ms. Trang-Khanh,Warmest greetings from Melia Vinpearl Hue!On behalf of the whole team, I thank you very much for choosing us for your stay. I regret to read your recent rating on Expedia that was 1 out of 5. At Melia Vinpearl Hue, our team works hard and strive to deliver the best services to every guests. Your feedback is invaluable to us, and we would greatly appreciate the opportunity to learn more about your experience so that we can address any areas for improvement and ensure that all future guests receive the outstanding service they deserve.It was truly an honor to have you and your family as our guests, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Please feel free to reach out to me directly at huong.le@melia.com or via WhatsApp at +84932423045 with any additional feedback or concerns you may have.Thank you once again for choosing Melia Vinpearl Hue. We look forward to welcoming you again soon.Best regards,

10/10 Excellent

TOSHIRO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
レストランの料理が良い
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 2 avr. 2024
Dear Toshiro,Thank you very much for choosing to stay with us and for sharing your experience at Melia Vinpearl Hue. We believe that you had a memorable experience and you were satisfied with the services we provided, especially our food and beverage offerings. Your praise means a lot to us, and we will strive to do even better in the future.We hope to have the opportunity to welcome you back on future.Sincerely,Linh Le (Mr.)

10/10 Excellent

Cheryl

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
It was very nice! The breakfast buffet was incredible! Watching the lighting from the Sky Bar was a treat!
Séjour de 2 nuits en mars 2024
Réponse de Thanh Trung Nguyen (Mr.) - Duty Manager le 30 mars 2024
Dear Ms Pyles Cheryl Ann, Thank you for your wonderful feedback! We're thrilled to hear that you had a very nice experience during your stay with us. We're delighted that you enjoyed our incredible breakfast buffet and found watching the lighting from the Sky Bar to be a treat.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best regards,

8/10 Bien

Huong-Thu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property doesn’t have parking area for tour bus or taxis so getting out of these vehicles are not safe as traffic is coming and we had to be in a hurried all the time
Séjour de 4 nuits en mars 2024
Réponse de Linh Le - Duty Manager le 26 mars 2024
Dear Ms Thu HuongThank you for spending time reviewing your recent experience at Melia Vinpearl Hue. We regret that your experience was not as expected. On behalf of Melia Vinpearl Hue, we express our sincerest apologies.At Melia Vinpearl Hue, we always strive to bring a premium service experience to every visitor. Rest assured that the hotel is taking the appropriate measures to resolve the issue and prevent future problems.We look forward to having the opportunity to welcome you back soon with the improvement of service quality and facilities at the hotel.Best regards,Hotel Management

10/10 Excellent

Kar Man James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nguyễn Thành Trung (Mr.) - Quản lý Trực ca le 6 avr. 2024
Dear Mr Sham Kar Man James, Thank you so much for taking the time to rate your experience with us. We are thrilled to hear that you had a perfect stay at Melia Vinpearl Hue and that everything met your expectations. Providing exceptional service and ensuring our guests have a memorable experience is always our top priority.If there is anything specific that stood out to you or if there are any areas where we can further improve, please feel free to share your feedback with us. Your input is invaluable as we strive to make every guest experience exceptional.We hope to have the pleasure of welcoming you back to Melia Vinpearl Hue in the near future. Best regards