4/10 – Matig
Geverifieerde reiziger
20 feb 2018
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Location is great. The service is paltry.
This hotel, which turned out to be a serviced condo unit that was NOT serviced, was the last stay in our trip to the Hua Hin area. We need to separate the accomodations from the service. The room itself was very comfortable. The bed was plenty of space for two adults and one child. The complex itself had a beautiful pool and was within walking distance of the beach (a little too pebbly for our taste but still lovely to walk along the shoreline).
The service, on the other hand, was awful. This is for Building C, Room 499. I can't speak for any other unit that is not owned by this particular owner. There was no soap, nor bottled water, nor toilet paper in the unit when we arrived... and it wasn't a case of the housekeeping just being slow in turning over the room. The owner had consciously decided not to provide these bare necessities, which amounts to a 100 Thai Baht, or less if you get the stuff in bulk. If you carry these kinds of things on your travels by default, you'll have no problem. If you pay over $50 for one night in this complex, it's not too unseemly to expect these bare necessities. We called down to reception, were informed by the staff that the owner did not provide these things by default, were connected to the owner (or someone representing them), and had an unpleasant conversation with them about what a Hotels.com establishment should provide in terms of baseline items.
Bottom line: the place is nice. Change units if you get #499. Not worth the hassle.