Réfrigérateur, micro-ondes, plaque de cuisson, lave-vaisselle

Avis sur Sonesta Simply Suites Houston – NASA Clear Lake

2.5 out of 5

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 352 avis sur 706." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 706." "
Note des voyageurs de 6 (Satisfaisant), d’après 68 avis sur 706." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 706." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 706." "

8,8/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

duprez, rance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Very good impression close to space center , room equiped microwave, refrigerateur, in fact we have the possibilities to make cooking an leave like in your house i recommended that hotel

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Decent property and nice rooms that are equipped well
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Jasmine, thank you for your positive feedback regarding Sonesta Simply Suites Houston - NASA Clear Lake. It is wonderful to hear you enjoyed the well-equipped rooms. We hope to welcome you back soon!

8/10 Bien

JAMES ETTA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
James, it's fantastic to hear that your stay at Sonesta Simply Suites Houston - NASA Clear Lake met your expectations. We're genuinely thrilled that you took the time to rate us. Please come and visit us again whenever you're in town. We're eagerly looking forward to it.

10/10 Excellent

Uronda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiere 💯 very sweet young woman thank you for your help also Corey 💯 thank you for your help you too please train your employee she's very rude not for sure of her name but train her she needs serious help
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Uronda, thank you for recognizing the high-quality service provided by Tiere and Corey at Sonesta Simply Suites Houston - NASA Clear Lake. We appreciate your feedback and will convey your compliments to them. Regarding your constructive feedback on the need for better training of one of our team members, we have taken note of this. We continually strive for improvement and excellence in all areas of our service. Your feedback helps us do this. We hope your travels bring you back our way soon.

8/10 Bien

Shannan

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Interactions with Front desk, " Spot On!" However the room smelt like a old dog that hadn't been washed. Thank God for Febreeze.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 mai 2024
Shannan, it's heartening to hear that the interactions with our front desk at Sonesta Simply Suites Houston - NASA Clear Lake met your expectations! We regret though, that the room's scent didn't provide the fresh environment we strive for. We deeply appreciate your feedback as it aids us in improving comfort for future guests. We hope to welcome you back with a better experience.

10/10 Excellent

L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were in town overnight for concert. The receptionist was great and used initiative in printing out a map for us and making us feel welcome
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 mai 2024
It's fantastic to hear that your stay at Sonesta Simply Suites Houston - NASA Clear Lake was delightful. Our colleagues at the front desk truly enjoy going the extra mile for our wonderful guests. Your pleasant comments about their intuitive and welcoming nature make us smile. We're grateful for your review and look forward to providing another excellent experience during your next trip to town.

8/10 Bien

Douglas

Les points forts : Personnel et service
Staff was great. Fair price with clean rooms. Nothing fancy just bang for the buck.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Erica

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The young lady that checked us in was quick and she even let us know about all the extra amenities since we were going to be staying a whole week.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Erica, it's great to hear you had a swift check-in experience at Sonesta Simply Suites Houston - NASA Clear Lake. Having our team members inform you about our amenities, especially during an extended stay, is exactly the service we aim to provide. We are delighted you appreciated it and we look forward to welcoming you back in the future.

10/10 Excellent

Jeff

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Jeff, thank you for your high praises. We're thrilled to know you found Sonesta Simply Suites Houston - NASA Clear Lake to be great. It's always our aim to create a memorable experience and your comments reaffirm that we’re on the right track. Looking forward to welcoming you back in the future!

10/10 Excellent

Cornelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient and a good value.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Cornelia, it's delightful to hear that you found Sonesta Simply Suites Houston - NASA Clear Lake to be highly accessible and worth every penny. Your kind words are much appreciated. We can't wait to welcome you back for another convenient and valuable stay!

8/10 Bien

Aaron

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Receptionist was great. Overall the property was fine but the building had a weird smell that may put people off
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Aaron, thank you for highlighting the service from our reception team at Sonesta Simply Suites Houston - NASA Clear Lake. Your comments are essential to our continuous efforts to match our guest's expectations. For the scent you noted within the premises, we appreciate your feedback, and our team will thoroughly investigate to ensure a more pleasant stay for our future guests.

8/10 Bien

Linette, Troy

Les points forts : Propreté et personnel et service
Decent property for the price. Friendly staff. Great location for access to NASA and surrounding area. Nice sized room. Comfy bed & pillows. Good lighting in bathroom. Some maintenance needed on shower hardware & vents in bathroom & rooms.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Linette, it's great to hear you found our location ideal for your visit to NASA and appreciated our room sizes, comfortable bedding, and well-lit bathroom. We're also pleased to know our team members' friendliness added value to your stay. Regarding your feedback on shower maintenance and ventilation, we appreciate your observations, and assure you that these matters are being looked into. It's insights from discerning guests like you that help us continuously improve. We look forward to the chance to serve you again at Sonesta Simply Suites Houston - NASA Clear Lake.

10/10 Excellent

Linette, Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Although the property is dated, some upgrades have been made and the rooms are a nice size and good value. Comfy bed and pillows. Good lighting in the bathroom.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Linette, thank you for sharing such positive comments about your stay at Sonesta Simply Suites Houston - NASA Clear Lake! We're delighted you found our room size and renovations appealing, and appreciated the comfort of our bedding. We strive to provide a good value stay with all the comforts of home. We hope to welcome you back soon!

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicer than expected for the price. No complaints at all!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 5 avr. 2024
Douglas, it's great to hear that Sonesta Simply Suites Houston - NASA Clear Lake exceeded your expectations! We're thrilled that you found value in our pricing with no room for complaints. Please consider us for your future visits to the area.

10/10 Excellent

Cornelia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Price is great and the rooms have nice amenities.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Cornelia, it's fantastic to hear your kind words about Sonesta Simply Suites Houston - NASA Clear Lake! We're thrilled you found our pricing favorable and our rooms packed with pleasant facilities. We endeavor to provide a valuable experience for all our guests. Come back soon!

2/10 Horrible

jack

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I was quoted 223.09 for my stay. My credit card was charged 263 and some change. When i get to the hotel the parking lot was blocked off. Had to park on the road and walk in to find out how to get in the parking lot. The guy just looked at me crazy and said you have to go around. Like I'm supposed to know. Then onnce I find my way around the parking lot when checking in, they blind side you with 5 dollar a day parking fee. Even with the parking fee the numbers don't add up. Asked for itemized biill. They daid it would be emailed. Still waiting. I've stayed here before but never again and I'll think twice before using Expedia agian if you support properties with deceptive practices.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Jack, it's regrettable to hear about the billing concern and the confusion regarding the parking situation. We assure you our goal is to maintain a clear and transparent booking process. We're sorry if there seemed to be unexpected charges that didn't match your initial quote. As for the parking guidelines, it is evident we could have provided better direction. Moving forward, we'll aim to communicate these details more efficiently. We completely understand the frustration of not receiving an itemized bill, but as you paid through a third party you will need to contact them directly for this. We can however send a receipt for the charges billed on-site, please feel free to reach out to us if this is of interest. Your feedback helps us understand where we can make improvements. We hope you consider staying with us again, so we can show you the high standard of service we're known for.

6/10 Satisfaisant

Satoshi

Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Satoshi, it seems from your rating that your stay may not have perfectly met your expectations. We invite you to share specific details so we can address any areas for improvement. Thank you for choosing Sonesta Simply Suites Houston - NASA Clear Lake. Your feedback is important to us!

2/10 Horrible

Malina

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It smelled like cigarettes walking into the check-in area. It was very rundown and cheap looking. When we got to the room there was a horrible odor that smelled like rotten onions I believe coming from the carpet. I ended up shortening my trip for just that one night because I had a lake check-in I didn’t even want to stay there. I ended up not sleeping well the entire night and feeling like I was itchy, I itched the entire night and had nightmares of bedbugs. The next morning, I was unable to take a shower, because there was a cockroach in the shower. The property did not give me back my money. They gave me a pending refund for the one day that I canceled after going back-and-forth with Expedia and Expedia gave me a $25 credit for the inconvenience. I wish I would’ve gotten a full refund because they should’ve paid me to stay there and paid me for this review. They need to fumigate and renovate if they want to stay in business. The only positive thing is that the lady that checked us in was very nice and friendly and comical and she was amazing but unfortunately the hotel was just horrible.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 mars 2024
Malina, it's regrettable to read about the discomfort during your stay. A welcoming environment is what we strive for and we're sorry to hear about the malodours and cleanliness issues you've noted. Our teams are dedicated to ensuring a pest-free and rejuvenating atmosphere in all areas. We are also deeply apologetic for any difficulties due to the refund process. Your commendable words about the amity of our team member are highly appreciated and rest assured, we’ll work on your feedback. Guest satisfaction is our priority and we hope for the chance to better serve you in the future.

4/10 Médiocre

Shirley

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were super helpful. Location was ok, but it was old style. Tv didn’t have basic channels, air conditioner was out dated and noisy so we left it off most nights. Refrigerator was nosy. The shower water fell more from the tub faucet than the shower head. The desk in the room is too large and a smaller would be better, then include a sitting chair
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Shirley, thank you for your comments. It means a lot to us to understand our guests' experiences. It's heartening to learn that you found our team members incredibly supportive. We've taken note of your comments about the in-room amenities. Our team continuously strives to update and improve these aspects for a comfortable experience. Your feedback on the desk size and suggestion for additional seating has also been noted. We understand the importance of these elements in the overall enjoyment of a stay. We appreciate you taking the time to share your thoughts and hope to have the chance to better serve you in the future.

10/10 Excellent

BEVERLY

Les points forts : Propreté
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 5 mars 2024
Beverly, thank you for your wonderful rating of Sonesta Simply Suites Houston - NASA Clear Lake. It's delightful to know that your stay with us turned out so well. We truly appreciate your feedback and look forward to welcoming you back.

6/10 Satisfaisant

Johnny

Les points forts : Propreté
Good 3/5
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Johnny, thank you for taking the time to leave your review. It seems like your stay was satisfactory, but we believe you deserve an exceptionally great experience. We hope for an opportunity to exceed your expectations during your next visit.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
😁 will boo again
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Justin, it's great to hear that you enjoyed your experience at Sonesta Simply Suites Houston - NASA Clear Lake. We are thrilled to know you're planning to choose us again in the future. Safe travels until your next visit.

8/10 Bien

Angel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Since it’s ventilation system is some how connected if other rooms people cooks something in their room you would smell it.
Séjour de 14 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Angel, at Sonesta Simply Suites Houston - NASA Clear Lake, we aim to create a comfortable environment for all our guests. It seems you have noticed scents from other rooms, which we understand could be a concern. Rest assured that your feedback is noted and will be used to further improve the hotel's air quality system. Thank you for bringing this to our attention, and we hope to host you again soon for an improved experience.

10/10 Excellent

Sahotra, Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Sahotra, it's quite clear from your rating that your stay at Sonesta Simply Suites Houston - NASA Clear Lake met your expectations. We're glad to see this and look forward to your return.

10/10 Excellent

Auntrevius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Thank you for the 5 out of 5 rating, Auntrevius!We're thrilled to see how much you enjoyed staying at Sonesta Simply Suites Houston - NASA Clear Lake. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Lonnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, the staff was very friendly.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Lonnie, what a delight to hear your compliments about the quiet atmosphere and our warm-hearted team members at Sonesta Simply Suites Houston - NASA Clear Lake. We are thrilled to know your stay was enjoyable. Looking forward to welcoming you back in the future.

10/10 Excellent

Joseph

Les points forts : Infrastructures et conditions de l’hébergement
Front desk staff were very helpful and cordial
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 7 févr. 2024
Joseph, it's great to hear your feedback on the team members at Sonesta Simply Suites Houston - NASA Clear Lake. They aim to provide exemplary service and your positive comment reaffirms this intention. We're looking forward to welcoming you back in the future.

8/10 Bien

Rebecca

Séjour de 9 nuits en janvier 2024
Réponse de Customer Service le 21 mars 2024
Thanks for the 4/5 rating, Rebecca!We're thrilled you enjoyed your time at Sonesta Simply Suites Houston - NASA Clear Lake so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Horrible

C

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 6 févr. 2024
C, it's unfortunate to see that your stay did not meet your expectations. We always aim to provide guests with an exceptional experience, and it appears we fell short. Should you wish to discuss your stay or provide any specific feedback, do not hesitate to let us know. Your input is invaluable and helps us continuously improve.

2/10 Horrible

olesya

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property itself is decent for some thing quick and cheap just to sleep. Our room first room had roaches in it. Like live roaches crawling around. We switched rooms. The second room I didn’t see any roaches. We tried to shower and they have no water pressure at all. Water only came out of a few holes in the shower head. So horrible! The staff was nice though. Even about switching rooms. She even checked the second room.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Olesya, it's regrettable to find that your stay didn't eclipse expectations. While we appreciate your understanding about the room change, we apologize for the discomfort you encountered with the first room as well as the issues with the shower pressure. Please note, that various measures have been put in place to maintain our rooms to high standards. We're happy to hear our team members were obliging and we're already taking necessary steps to address these situations. We hope you will supply us with another chance to deliver a more enjoyable experience.

8/10 Bien

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
Florence, thank you for choosing to stay at Sonesta Simply Suites Houston - NASA Clear Lake. We're pleased to see your rating and hope it reflects a favorable experience. We're looking forward to hosting you again upon your next visit to Houston.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jeez
Didn’t like the fees not listed in the description until check in. Then paid for parking with no car available, I ubered. Clean room and the lady at night was pretty good and well accommodating. The guy in the day attitude is crazy to say you have to deal with many other types of people.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
We regret to read about the misunderstandings concerning undisclosed fees and aspects of our service during daytime. Transparency is something we strive for along with ensuring all our guests feel well-treated. We are pleased to learn about the cleanliness of your room and the satisfying service offered by our colleague. We appreciate your feedback and assure you that it will be used to guide improvement in our service delivery.

10/10 Excellent

Micky

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Micky, we are elated to know that you had a wonderful stay at Sonesta Simply Suites Houston - NASA Clear Lake. We truly appreciate your high rating and we look forward to providing the same excellent service during your next stay with us.

10/10 Excellent

Hongqi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very nice, spacious and has a simple kitchenette where you can cook simple meals. I will recommend to friends.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 25 janv. 2024
Hongqi, thank you for sharing your positive experience at Sonesta Simply Suites Houston - NASA Clear Lake. We're delighted you appreciated the spaciousness and our handy kitchenette feature. It's heartening to hear you would recommend us to your friends. We look forward to welcoming you back the next time you visit.

8/10 Bien

Jeffrey

Voyage en couple
Perfect for what we needed for the night. The staff was hospitable and accommodating. We enjoyed our stay very much.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Jeffrey, we're thrilled to hear that Sonesta Simply Suites Houston - NASA Clear Lake met your need excellently for the night. Your commendation of our hospitable and accommodating team members is appreciated. We are glad to know you enjoyed your time with us. Thank you for your review, and we hope to see you again.

10/10 Excellent

Bin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great!
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Bin, thank you for your succinct feedback! We at the Sonesta Simply Suites Houston - NASA Clear Lake, are glad to hear your stay was wonderful. It's guests like you that make our service worthwhile. We hope to welcome you back soon!

10/10 Excellent

eddie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 19 janv. 2024
Thanks for the fantastic rating, Eddie!It's outstanding we could exceed your expectations during your stay at Sonesta Simply Suites Houston - NASA Clear Lake. We're all looking forward to your next stay with us.

10/10 Excellent

Douglas

Les points forts : Infrastructures et conditions de l’hébergement
Wonderful!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Douglas, thank you for sharing your thoughts. We're thrilled to hear that your stay at Sonesta Simply Suites Houston - NASA Clear Lake was wonderful. We aim to provide excellence for our guests and it appears we were successful in your case. Looking forward to welcoming you back soon.

6/10 Satisfaisant

Nicholas

Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 14 janv. 2024
We appreciate you taking the time to share your feedback, Nicholas.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Bien

Hermanisha

Voyage en couple
Les points forts : Équipements
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Hermanisha, it's fantastic to know that your stay at Sonesta Simply Suites Houston - NASA Clear Lake was satisfactory. We truly treasure your feedback and hope to make your next stay with us even more delightful. Thank you for sharing your rating on Expedia, and we look forward to hosting you again.

10/10 Excellent

Nahed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Nahed, thank you for your outstanding rating for Sonesta Simply Suites Houston - NASA Clear Lake. It's always a delight to see satisfied guests and we hope to welcome you back soon!

10/10 Excellent

Edward

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff was very helpful!
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 25 janv. 2024
Edward, it's fantastic to hear that you found Sonesta Simply Suites Houston - NASA Clear Lake to be spotless, and appreciated the assistance of our team members. We strive to deliver an exceptional guest experience and your feedback validates our commitment. Thanks for your review and we hope to welcome you back soon!

10/10 Excellent

eddie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
perfect location.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Thanks for the perfect rating, Eddie! We can't wait to see you again soon for another amazing experience at Sonesta Simply Suites Houston - NASA Clear Lake. Have a great day!

10/10 Excellent

Dedrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply Great
Everyone was helpful, the place was clean, and I had a great time.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Dedrick, we're delighted to hear about your positive experience at Sonesta Simply Suites Houston - NASA Clear Lake. Knowing our team members were helpful and that you appreciated the cleanliness of our establishment is excellent news. We're glad your stay with us was enjoyable. Thank you for sharing and we look forward to serving you again.

6/10 Satisfaisant

Roberta

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Roberta, thank you for taking the time to rate your stay. We see room for improvement and we will strive to provide an even better experience next time. We look forward to the opportunity to serve you again in the future.

2/10 Horrible

Gerrell

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 18 déc. 2023
We appreciate your feedback, Gerrell.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Karthik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 11 déc. 2023
Karthik, thank you for your recommendation. It's wonderful to hear that you found Sonesta Simply Suites Houston - NASA Clear Lake to be an enjoyable place. We hope to welcome you back soon for another great experience.

10/10 Excellent

Traci

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My Stay
The hotel staff was very friendly and courteous. The room was clean and everything we needed was readily available. The available grill was a nice addition as well.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 5 déc. 2023
Traci, thank you for sharing your experience. It's wonderful to hear that our team members at Sonesta Simply Suites Houston - NASA Clear Lake extended their hospitality and that you found the room clean with everything within arm's reach. Delighted that the additional facility of a grill was appreciated. We look forward to having you again in the future for another stellar experience.

10/10 Excellent

John c

Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 24 déc. 2023
John, thank you for choosing Sonesta Simply Suites Houston - NASA Clear Lake. It's wonderful to see that your stay left a positive impression. We appreciate your feedback and look forward to your next visit!

8/10 Bien

Takeisha

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice stay
Great place to stay however, there is a smell in the lobby and elevator that needs tending to. Other than that the room we clean spacious and comfortable
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 20 nov. 2023
Takeisha, it's wonderful to hear you found Sonesta Simply Suites Houston - NASA Clear Lake comfortable and spacious. We appreciate your feedback on the aroma in the lobby and elevator, and rest assured we will look into it. Looking forward to welcoming you back for another lovely stay in the future!