5 buitenzwembaden, parasols bij het zwembad en ligstoelen
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Beoordelingen van Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 158 van 278 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 278 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 278 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 278 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 278 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Rosario

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
When I checked in the room that I was given is not the room that I had paid for. Very disappointed the view was terrible. I called Expidia spoke to someone to see if they could contact hotel was put on hold for ever and then the call was dropped. The second day when and spoke with the staff to see if they could change me from room. They ended up switching me the 3rd day. It was just a terrible experience. Would I ever book Sandals again? Definitely NO.
7 nachten verbleven in mei 2024
Reactie van HP op 22 mei 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
5 nachten verbleven in april 2024
Reactie van HP op 21 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Dr. Alicia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
3 nachten verbleven in april 2024
Reactie van HP op 21 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Kenneth J

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff friendly. Foot was average. Weather great. Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
4 nachten verbleven in maart 2024
Reactie van HP op 20 mrt 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 – Ontzettend slecht

SEAN

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists…In Sandals Grande in St.Lucia you could get drinks at the beach or pool, but NOT a bottle of water… You had to go all the way to reception at the hotel lobby to get water. And one day they were out of bottled water even at the reception… they were keep telling us to come back in 30 minutes for the water…..and when we start to questioning how could a hotel charging so much per night can be without any water…..the feeling we got from the people in front desk was like “it is what it is”…..after few hours waiting we approached the hotel manager at Sandals Grande in St.Lucia…nice person…he had to go to his office to get us bottled water (this story is not a joke…this really happened at very expensive hotel). As I mentioned in beginning, Sandals are overrated hotel, specially the one in St.Lucia….terrible service, rude staff, average hotel rooms. The hotel had 2 nicer restaurants, but you had to be lucky if you could dine there since you have to make reservations early in the morning and they gave whatever dinner time they had for yo…not so much choice you have. I have been in many all inclusive hotels…this was BAD experience.
3 nachten verbleven in maart 2024
Reactie van HP op 13 mrt 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 – Uitstekend

Adrian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Vacation without moving too much
4 nachten verbleven in februari 2024
Reactie van HP op 4 mrt 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 – Redelijk

Samantha

Reisde met partner
Negatief: Personeel en service, voorzieningen
Pros: St. Lucia is a beautiful island. The resort grounds are nice and the views beautiful. Pigeon island was a convienent hike with great views. The food we ate was all delicious, especially the seafood. We did a great boat excursion to the tourist spots (not the one through the hotel). Cons: The amenities were lacking a bit for the price: there were no snacks available and no buffet after breakfast, so you had to take time for a sit down meal every time you wanted to eat. The staff was mostly very friendly, but all restaurants and bars seemed desperately understaffed. This resulted in long waits for service. Otherwise nothing “bad” to report, but just no special touches that we have come to expect when staying at an all inclusive resort, particularly at this price point.
7 nachten verbleven in februari 2024
Reactie van HP op 23 feb 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

2/10 – Ontzettend slecht

Cammy

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The bed bugs.
8 nachten verbleven in januari 2024
Reactie van HP op 25 jan 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice location/excellent service
The manager Zidan went above and beyond to make our stay as comfortable and easy as possible. We got a $250 voucher due to a problem with our original room but we were upgraded for the first night and Zidan made the transition to our next room seemless. We enjoyed spa treatments with the voucher and thoroughly enjoyed the new years festivities. They do an excellent job there!
3 nachten verbleven in december 2023
Reactie van HP op 9 jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 – Redelijk

Morgan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We got married here this past week and the wedding itself was an absolute dream. The wedding team was great. Lynn, our wedding planner, made us feel special every step of the way. The photographers/videographer were also great and took amazing pictures. The beach is beautiful. The activities were great. We did kayaking and paddle boarding. Also took some excursions and went snorkeling and zip lining. One thing that made our stay not enjoyable was the customer service at the front desk. They are an absolute pain to work with and you have to expect to be up there for at least 30 minutes because after every question, they go into the back room for 10 minutes. I would think that the people working the front desk would have an answer to a lot of stuff, but not them. I felt they were the least knowledgeable people I encountered at the resort. I wanted to upgrade our room. They wasted 2 hours of our time to tell us we couldn’t use the credit I had towards a room upgrade because I didn’t use it before I got there. You also were unable to get ahold of anyone from the phone in your room. We needed more body wash and we were unable to call housekeeping. After talking to 3 different people, 6 hours later we received the body wash. I would be extremely hesitant to ever stay at a Sandals Resort ever again. You don’t even get room service or robes in a luxury room. There are much better all inclusive resorts that are actually all inclusive.
8 nachten verbleven in december 2023
Reactie van HP op 9 jan 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 – Redelijk

Michelle

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The grounds are absolutely beautiful with breathtaking views. There are many different restaurants with a variety of options and most of the food is very good. Overall I was not impressed with the service. When we arrived our room was not ready so the front desk insisted they take our luggage and we go start our vacation. Once our room was ready (late), someone took us to our room. Our luggage was not there. He told us not worry and that the bellman would take it there shortly. We went back later and our luggage was still not in our room. The front desk had no clue where it was. Eventually it was found in another guests room. After all of that, they didn’t even seem to care that our luggage had been misplaced. Mistakes happen, but they didn’t even seem sorry about it. We also had a confirmed email that we would have the honeymoon package upon arrival and they failed to do that too. On a positive note the entertainment at night is wonderful, the beaches are beautiful with awesome snorkeling, and the pool is very nice. We spent our first half of our vacation at another resort on the island and had zero problems and their staff were significantly more helpful and caring. For the price of sandals I expected more.
4 nachten verbleven in december 2023
Reactie van HP op 9 jan 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 – Redelijk

SANJAY, STATEN ISLAND

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place 2 hr without traffic by car /bus airport uvf airport st lucia. Food is ok, black label is called premium 👌 only available.
5 nachten verbleven in december 2023
Reactie van HP op 9 jan 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property, wonderful views of the park.
7 nachten verbleven in november 2023
Reactie van Sara op 27 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in november 2023
Reactie van Sara op 17 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Edward John

7 nachten verbleven in november 2023
Reactie van HP op 11 dec 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 – Uitstekend

Achille

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place for vacation n honeymoon
5 nachten verbleven in oktober 2023
Reactie van HP op 3 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Goed

Angel

4 nachten verbleven in oktober 2023
Reactie van Sara op 27 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a very experienced and picky traveler, let me just say the Sandals Grande St. Lucian far exceeded my hopes and expectations. The resort is beautiful and appears to have been recently updated throughout. The grounds were meticulously maintained and oh so beautiful. The dining was very good. The water and beach were stunning with lots of places to lay. The people and service were what really stole the show though I just loved everyone here; the St. Lucian people and the staff here were just so genuinely warm and friendly, and so generous with their kindness. This resort totally deserves the 5 star ratings it gets. I want to make a special shout out to Sharlene, she is truly a very special person whom I will never forget.
7 nachten verbleven in oktober 2023
Reactie van HP op 23 okt 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will return great honeymoon
7 nachten verbleven in augustus 2023
Reactie van Sara op 16 okt 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 – Ontzettend slecht

Brittany

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I cannot say enough about how disappointed I am with the service at this property. We have been where 3 days and have not had our morning cleaning once. Tonight they didn’t do the turn down service. We were promised club level services because we had to move rooms after unpacking due to a broken A/C. We have asked 6 times for those services and have not received them. We scheduled dinner reservations and only one was saved by staff. Our mini fridge has barely been restocked. We were told tonight that it will be fixed but we shall see. My husband has been to many all inclusive resorts and said this is by far the worst service he’s ever gotten.
Reactie van HP op 2 okt 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 – Uitstekend

Jowkarran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The friendliness of the staff and you can practically do anything you want alcohol unlimited
3 nachten verbleven in september 2023
Reactie van HP op 27 sep 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Goed

Stacey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in augustus 2023
Reactie van HP op 5 sep 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 – Ontzettend slecht

Rolando Fausto

Reisde met partner
Positief: Personeel en service, voorzieningen
Very friendly staff, yet food was constantly placed right next to our door and we constantly had ants outside and inside the room. The food at some of the restaurants was not the best.
5 nachten verbleven in augustus 2023
Reactie van Sara op 25 aug 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 – Goed

diane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
4 nachten verbleven in augustus 2023
Reactie van HP op 16 aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Goed

Kevin

3 nachten verbleven in juli 2023
Reactie van Sara op 25 aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Gurpreet

Positief: Voorzieningen
We were pampered while at the resort. Had an amazing time with delicious food.
4 nachten verbleven in juli 2023
Reactie van HP op 31 jul 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Goed

vincent

6 nachten verbleven in juli 2023
Reactie van Sara op 22 jul 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Lan

6 nachten verbleven in juli 2023
Reactie van HP op 31 jul 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Larissa Marie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had an amazing honeymoon at Sandals Grande. Tons of entertainment and the food at every restaurant was fantastic. Attentive staff, great excursions. Pictures at the end were pricy to buy, so were the prices in the gift shop.
7 nachten verbleven in mei 2023
Reactie van HP op 14 jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Goed

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in april 2023
Reactie van HP op 22 mei 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only complaint about this beautiful resort was the quality of the “all-inclusive” food. Everything else was top notch!
7 nachten verbleven in april 2023
Reactie van HP op 27 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 – Uitstekend

Amber

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Entertainment at night was absolutely amazing. It wasn’t a huge party resort, (which we loved) could always find chairs on the beach. Sandals had a lot to offer as far as free activities. Some staff could have been a bit friendlier but that would be my only complaint
6 nachten verbleven in april 2023
Reactie van HP op 24 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in april 2023
Reactie van HP op 17 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully situated resort with one of the most stunning beaches I’ve ever seen. The property is gorgeous and well maintained but the rooms are showing their age a bit. Food is good, particularly for an all inclusive, but not exceptional. Drinks are fantastic, but make sure you ask for premium liquors or they will use generic brands. Service is hit or miss, generally efficient but sometimes lacking in graciousness. The wait staff in particular seem overworked and there aren’t enough of them. A wonderful vacation but for the top dollar paid for this resort it came up short in a couple of areas.
5 nachten verbleven in maart 2023
Reactie van Sara op 5 apr 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 – Uitstekend

maryJo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our First … Amazing “Sandals” Vacation
7 nachten verbleven in februari 2023
Reactie van HP op 10 mrt 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van HP op 6 mrt 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 – Redelijk

Rayna

Positief: Comfort kamer
Negatief: Personeel en service
Tempo di attesa lunghissimo per il Servizio in tutto, Ristoranti, reception
7 nachten verbleven in december 2022
Reactie van HP op 10 jan 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van HP op 17 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and people of local area were absolutely wonderful!! It was one of the best, most peaceful places and vacations I have ever experienced!!
Reactie van DS op 30 dec 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Goed

Karen H

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Anything you needed was on property and we felt completely safe
Reactie van Hugo Perez op 6 dec 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

2/10 – Ontzettend slecht

federico

Reactie van HP op 17 apr 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

10/10 – Uitstekend

Sumit L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was great although it was very far from airport. It felt secluded and the resort gave many options for food.
3 nachten verbleven in november 2022
Reactie van Hugo Perez op 28 nov 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 – Goed

Sheldon Blake

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2022
Reactie van HP op 17 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 – Uitstekend

Shurla Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and enthusiastic staff
5 nachten verbleven in augustus 2022
Reactie van Hugo Perez op 14 sep 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

2/10 – Ontzettend slecht

Qamil

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough food and drinks
4 nachten verbleven in september 2022
Reactie van Hugo Perez op 12 sep 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay!!!
Amazing service from check in to check out. Great food, drinks and overall lovely Island vibes.
5 nachten verbleven in augustus 2022
Reactie van Sara op 26 aug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 – Uitstekend

Derwin

4 nachten verbleven in augustus 2022
Reactie van HP op 17 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 – Goed

David Benjamin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
7 nachten verbleven in juli 2022
Reactie van Hugo Perez op 12 aug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 – Redelijk

Andrew

Reisde met partner
Positief: Netheid, voorzieningen
I loved the scenery, water activities, and the resort dining was excellent. I didn’t like that my door lock didn’t work properly twice and I found my room door open after I had complained about it. I made a formal complaint to the resort manager because they had not sent someone to fix it when the front desk told me someone would fix it while I went to eat dinner.
5 nachten verbleven in juli 2022
Reactie van Hugo Perez op 5 aug 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 – Uitstekend

Andrew

5 nachten verbleven in juli 2022
Reactie van HP op 17 apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.