Piscine extérieure, parasols de plage, chaises longues
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Avis sur Domes Zeen Chania, a Luxury Collection Resort, Crete

5 out of 5
Domes Zeen Chania, a Luxury Collection Resort, Crete
Makrys Tichos, Chania

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 88 avis sur 108." "
Note des voyageurs de 8 (Bien), d’après 15 avis sur 108." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 108." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 108." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 108." "

9,6/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Noémie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel aux prestations haut de gamme, décoré avec grand soin. Les chambres sont d’une très belle taille et la piscine commune également. La nourriture est excellente. Le personnel est irréprochable. Un espace piscine adult only serait un plus, car pour les couples qui recherchent le calme, il y a beaucoup d’enfants dans la piscine. Je conseillerai donc d’opter pour une suite avec piscine pour les personnes ne souhaitant être au calme.
Séjour de 4 nuits en août 2023
Réponse de The Management Team le 24 août 2023
Dear Noemie,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Charles

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de The Management Team le 6 août 2023
Dear Charles,Thank you very much for taking time to excellent review the Domes Zeen Chania, a Luxury Collection online.It was a great pleasure having you as our valuable guest.We wish to have you back very soon.Kind regards,Sophia DamavolitiGuest Relations Manager

8/10 Bien

Eric

Séjour de 7 nuits en avril 2023
Réponse de The Management Team le 15 mai 2023
Dear Eric,Thank you very much for taking your time to generous rate your recent stay at Domes Zeen Chania, a Luxury Collection.We are delighted to see how you enjoyed the efforts of our associates.It was a great pleasure having you with us and are looking forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

renaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Design très contemporain et grandes chambres très spacieuses
Séjour de 2 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent !
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2020

6/10 Satisfaisant

Nicolas, Normandie

Voyage en groupe, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Très belle hôtel , chambres et piscine très belle et top équipements , pour les autres points ça coince pas mal: énormément d’enfants ; la belle piscine devient un énorme terrain de jeux et bruyant , problème de communication entre le personnel, pas de room service la nuit , environnement entre la piscine et la plage laisse à l abandon, plage sans intérêt
Séjour de 5 nuits en août 2020

10/10 Excellent

Catherine, Le mans

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les plus Établissement neuf eco ethni chic fabuleux Aucune fausse note chambre immense avec vue fantastique au réveil ... et deco top Tout est vaste et agréable à l'œil...piscine de 40 m de long... Personnel très serviable, souriant, et de bons conseils sur les visites alentours Bien placé pour visiter l'ouest ( balos et elafonisi à ne pas rater cAr magnifiques) Les moins Aucune activité ( prof de yoga absent) Pas de salle de fitness Menage vite fait le matin mais pas très grave Diner trop chers(30 euros) en 1/2 pension Qu'avec 2 choix de plats et desserts 7 euros à ajouter si on passe à la carte Donc mieux vaut diner en ville à Chania à 10 min en voiture ou prendre d'emblee l'option diner à la carte raisonnable Les abords de la piscine côté plage ne sont pas fini d'aménager... La plage sauvage mais pas extraordinaire Mais franchement un des plus beaux établissements dans lesquels on a séjourné On reviendra! Merci !!!
Séjour de 6 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Calme, acces direct à la mer, cuisine excellente, irréprochable.
Séjour de 10 nuits en octobre 2019

10/10 Excellent

Janet

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 4 nights at this beautiful property in May. During our stay, our tire on our rental car had gone flat and the staff/team at Domes Zeen went above and beyond to make sure that it was resolved with the company (without us even asking). They also had their service/maintenance department come and take a look. The food and service was amazing. We were greeted with a complimentary bottle of wine in the room along with some cookies. The buffet was phenomenal- plenty of options ranging from meats, eggs, cheese, fruit, yogurt, coffee, mimosas. An additional benefit was that their lobby provides (at no additional cost) some snacks and wine/beer/drinks throughout the day - and you can watch the sunset with a glass of wine from the lobby! The grounds were very well maintained and the room was stunning. Every day they would do turn down service and bring bottles of water to our room. Close enough of a walk from old town Chania but it is a bit of a distance - maybe 15-20 min walk. It’s worth walking to the old town and not driving as parking may be tough in town. Enough restaurants nearby the hotel as well as some grocery shopping / dessert shops. Overall I would highly recommend staying here!
Séjour de 5 nuits en mai 2024

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phenomenal resort with amazing rooms and amenities. Excellent staff. We loved everything about it. Difficult to find - road into the resort is a weird alleyway that is not representative of the high end resort.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Rozie

Voyage en couple
Les points forts : Propreté et équipements
Wonderful place! Loved being on a resort but easily walking to town! Also there is an amazing running path right out the door that made me thrilled!
Séjour de 3 nuits en mai 2024
Réponse de Management Team le 16 mai 2024
Dear Rozie,Thank you so much for sharing your wonderful experience! We're thrilled to hear that you enjoyed the convenience of our location and the nearby running path. It's great to know that these features helped make your stay even more enjoyable.We look forward to welcoming you back soon for another thrilling visit!Warm regards,Sophia DamavolitiGuest Services Manager

10/10 Excellent

Peter, Budapest

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An absolute perfect place to stay before the season! Very rich breakfast and we have got an upgrade to a room with a sea view. The staff were young and extremely nice and professional! The whole place was a botanical garden with bungalows nicely talen care. The pool was really big and relaxing… nice connected beach though not sandy Beautiful holiday!
Séjour de 8 nuits en avril 2024
Réponse de Management Team le 6 mai 2024
Dear Peter,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us, especially the upgrade to a sea view room and our extensive breakfast offerings. Our staff will be delighted to know that their efforts to make your stay pleasant were appreciated. We’re also glad that you enjoyed the botanical garden ambiance and our pool facilities. Thank you for choosing to stay with us and we hope to welcome you back for another beautiful holiday soon.Best Regards,Sophia DamavolitiGuest Services Manager

10/10 Excellent

Cornelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greatest
Séjour de 3 nuits en avril 2024
Réponse de Management Team le 6 mai 2024
Dear Cornelia,Thank you for leaving a review! We’re glad you took the time to give us feedback, and we hope you had a pleasant experience with us. Looking forward to welcoming you back soon!Best Regards,Sophia DamavolitiGuest Services Manager

10/10 Excellent

Stephan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicely designed Family Resort
Great resort for families, nice pool, nice rooms, friendly staff.
Séjour de 8 nuits en octobre 2023

10/10 Excellent

Nora

Séjour de 6 nuits en octobre 2023
Réponse de The Management Team le 26 oct. 2023
Dear Nora,Thank you for staying with us this summer and for taking time to excellent review us. We all hope to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

8/10 Bien

Armin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr kleiner Aussensitzplatz - Tropical Villa. Strand nur durchschnittlich. Pool wohl nur für Kinder gedacht ...
Séjour de 2 nuits en octobre 2023
Réponse de The Management Team le 26 oct. 2023
Dear Armin,Thank you for your generous review and constructive comments regarding your recent stay at the Domes Zeen Chania, a Luxury Collection.Every single word has been shared with the Head of Departments and taken into serious consideration.Thank you for staying with us and we hope to welcome you back soon.Cordially,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Eveline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay
Beautiful grounds, excellent service, and we love the cats
Séjour de 4 nuits en septembre 2023
Réponse de The Management Team le 6 oct. 2023
Dear Eveline,Thank you for choosing the Domes Zeen Chania, a Luxury Collection for your stay and for sharing your excellent feedback. We are thrilled to receive such a positive feedback. Our team works diligently to provide exceptional service, so we are delighted to see that you enjoyed your time here. It was our pleasure having you as our guest, and we look forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel wonderful staff
Séjour de 7 nuits en septembre 2023
Réponse de The Management Team le 6 oct. 2023
Dear Andrew,Thank you for choosing the Domes Zeen Chania, a Luxury Collection for your stay and for sharing your excellent feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

NICOLLE

Voyage en couple
Les points forts : Équipements
Beautiful property! Great concierge service and wonderful hotel staff!
Séjour de 3 nuits en septembre 2023
Réponse de The Management Team le 1 oct. 2023
Dear Nicolle,Thank you for staying with us this summer and for taking the time to excellent review the Domes Zeen Chania, a Luxury Collection. We are all looking forward to welcoming you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Russell

Séjour de 2 nuits en septembre 2023
Réponse de The Management Team le 25 sept. 2023
Dear Russell,We would like to thank you for taking your time to excellent rate our property. Scores like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

LUC

Séjour de 3 nuits en septembre 2023
Réponse de The Management Team le 23 sept. 2023
Dear Luc,Thank you for choosing the Domes Zeen Chania, a Luxury Collection for your stay and for sharing your excellent score. Thank you for being with us and we look forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Revi

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Design
Séjour de 2 nuits en septembre 2023
Réponse de The Management Team le 19 sept. 2023
Dear Revi,On behalf of the entire hotel team, I would like to thank you for taking the time to excellent review your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your fantastic feedback has been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

atsu, Long Island City

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was perfect for our family of five with young kids. The service was top and the property was excellent. We had breakfast, lunch and dinner at the property for three days of our one week stay and was excellent. Wonderful menu and everything was fresh and delicious. I would recommend for a family vacation! But, won't recommend for adults only vacation. It wouldn't be relaxing with so many kids around at the property.
Réponse de The Management Team le 16 sept. 2023
Dear atsu,On behalf of the entire hotel team, I would like to thank you for taking the time to excellent review your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive positive feedback! All your kind words have been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Jasmine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here was amazing. Everyone was so genuinely kind and took pride in their work. We didn’t have any stress the entire time. They were more than willing to help us plan our time and had even been very communicative before our arrival so that we could get a better idea of what our plans were. The rooms were excellent. Plenty of space and amenities, and very clean/quiet. The whole resort was very calm and peaceful. They also had a couple of incredibly talented musicians/singers come and perform during dinner. My husband and I stayed after dinner to hear the rest of their set because they were that good. Loved this place.
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Racha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de The Management Team le 6 sept. 2023
Dear Racha,Thank you very much for staying with us and taking the time to excellent review us.We will be more than glad having you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Hana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can't wait to go back! :)
The staff, facilities and everything as absolutely amazing! On Day 2 of our stay, we started having mild noises from the AC. Rather than trying to fix it, they actually upgraded our room for the rest of our stay. A huge shout out goes to Marina from the concierge team. She was amazing at recommending activities and restaurants throughout our stay! Would definitely recommend this place and come here again!
Séjour de 6 nuits en juillet 2023
Réponse de The Management Team le 4 sept. 2023
Dear Hana,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Victoria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic experience! Exceptional service, beautiful new property. Highly recommend
Séjour de 5 nuits en août 2023
Réponse de The Management Team le 30 août 2023
Dear Victoria,Thank you for taking time to excellent review your recent stay at the Domes Zeen Chania, a Luxury Collection.It was a pleasure having you and hope to welcome you back soon for another great experience.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Marcus

Séjour de 6 nuits en août 2023
Réponse de The Management Team le 29 août 2023
Dear Marcus,Thank you for taking time to excellent review the Domes Zeen Chania, a Luxury Collection.It was a great pleasure having you with us this summer and hope to welcome you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible service! The best hotel to stay in chania!
Séjour de 5 nuits en août 2023
Réponse de The Management Team le 11 août 2023
Dear Maria,On behalf of the entire hotel team, I would like to thank you for taking the time to excellent rate your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your fantastic score has been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent resort with a relaxed vibe but exquisite service. More-or-less walkable into Chania, good facilities, and considerate touches. Probably the best place we’ve stayed in Crete.
Séjour de 2 nuits en août 2023
Réponse de The Management Team le 8 août 2023
Dear estimated guest,Thank you very much for your excellent review online regarding your recent stay with us at the Domes Zeen Chania, a Luxury Collection.Was a great pleasure having you and wish to welcoming you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Dalia

Séjour de 3 nuits en juillet 2023
Réponse de The Management Team le 24 août 2023
Dear Dalia,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

8/10 Bien

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
30 min walk to city center. We had breakfast few times and dinner once at hotel restaurant was ok. Had bottle of wine in room for welcome gift no bottle opener had to ask twice for one, didn’t end up getting to drink it. Pool and beach had to make up your own chairs. Had to ask for water. Nice private beach area. Overall lovely property.
Séjour de 4 nuits en juin 2023
Réponse de The Management Team le 10 juil. 2023
Dear Keith,On behalf of the entire hotel team, I would like to thank you for taking time to generous review your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive a positive feedback, particularly when it comes from those who matter the most – you! Your kind feedback has been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.We apologize for any inconvenience with the bottle opener. The comment has been shared with the Food & Beverage Manager for future improvement.Once again, I appreciate you stayed with us and we hope to welcome you again soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Branden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Stay!
Séjour de 11 nuits en juin 2023
Réponse de The Management Team le 7 juil. 2023
Dear Branden,Thank you for taking time to review your recent stay with us at the Domes Zeen Chania, a Luxury Collection.Thank you for staying with us and we hope to have another chance to welcome you here.Best regards,Sophia Damavoliti Guests Relations Manager

8/10 Bien

Michael

Séjour de 3 nuits en juin 2023
Réponse de The Management Team le 6 juil. 2023
Dear Michael,Thank you for taking time to review your recent stay with us at the Domes Zeen Chania, a Luxury Collection.Thank you for staying with us and we hope to have another chance to welcome you here.Best regards,Sophia DamavolitiGuests Relations Manager

10/10 Excellent

Markus

Séjour de 2 nuits en juin 2023
Réponse de The Management Team le 28 juin 2023
Dear Markus,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Bjorn

Séjour de 5 nuits en juin 2023
Réponse de The Management Team le 28 juin 2023
Dear Bjorn,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Melysa

Séjour de 3 nuits en juin 2023
Réponse de The Management Team le 21 juin 2023
Dear Melysa,We would like to thank you for taking your time to excellent rate our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We all hope to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, for another great experience.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Madhu, Lexington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very relaxing vacation with wife and 2 teenagers. Excellent rooms with very ci table beds.
Séjour de 2 nuits en juin 2023
Réponse de The Management Team le 21 juin 2023
Dear Madhu,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

8/10 Bien

Lion

Séjour de 7 nuits en mai 2023
Réponse de The Management Team le 28 juin 2023
Dear Lion,We would like to thank you for taking your time to generous review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

DREW

Séjour de 7 nuits en mai 2023
Réponse de The Management Team le 1 juin 2023
Dear Drew,We would like to thank you for taking your time to excellent rate our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Danette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de The Management Team le 29 mai 2023
Dear Danette,We would like to thank you for taking your time to excellent rate our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Oliver

Séjour de 4 nuits en mai 2023
Réponse de The Management Team le 24 mai 2023
Dear Oliver,We would like to thank you for taking your time to excellent rate our property. Scores like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours.We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

CAROL

Séjour de 8 nuits en mai 2023
Réponse de The Management Team le 15 mai 2023
Dear Carol,Thank you very much for taking your time to excellent rate your recent stay at Domes Zeen Chania, a Luxury Collection.We are delighted to see how you enjoyed the efforts of our associates.It was a great pleasure having you with us and are looking forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful location surrounded by sea and mountains. The staff were truly friendly and welcoming.
Séjour de 7 nuits en avril 2023
Réponse de The Management Team le 3 mai 2023
Dear James,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.It was a pleasure having you here and we hope to welcome you back soon and offer you another nice experience.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very nice private option. Beautiful hotel with modern rooms. Staff very courteous. Very quiet and peaceful environment at time of our visit. On the con side, Access road was difficult to find as it’s a side street. lots of walking up and down stairs to get to your room. Having a rental car was very helpful as it’s about a 10 minute drive to Chania’s sites. Adjacent lots are undeveloped and unsightly.
Séjour de 3 nuits en avril 2023
Réponse de The Management Team le 3 mai 2023
Dear Alex,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.Thank you also for all your kind comments on Staff and Rooms. We are happy indeed to read that overall you find us very nice.It was a pleasure having you here and we hope to welcome you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

andy

Séjour de 10 nuits en avril 2023
Réponse de The Management Team le 3 mai 2023
Dear Andy,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.It was a pleasure having you here and we hope to welcome you back soon and offer you another nice experience.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excellent

Hanna

Séjour de 4 nuits en avril 2023
Réponse de The Management Team le 23 avr. 2023
Dear Hanna,On behalf of the entire hotel team, I would like to thank you for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your excellent score has been shared with the whole Team as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Sincerely.Sofia DamavolitiGuest Relations Manager

6/10 Satisfaisant

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Pros - Room set up is good, with two children they top and tailed which worked well - Good kids club we used a couple of times with very good staff who engaged our children - Very cool hotel design - Quick transfer from the airport just 30 mins Cons - The pools aren't heated - had we known this we'd probably have chosen a different resort - Only one restaurant which was very busy, noisy, and the service was incredibly slow between courses - Cleaning wasn't really up to scratch for a 5* hotel, often parts of our bathroom were missed as in communal areas - It's on a very steep site, a couple of times we asked for a golf buggy as it can be a challenging walk and the wait was 30 mins - Power didn't work in our room twice, and we were offered a very limited apology for the inconvenience - It's quite remote and with limited things to do at the hotel would recommend a hire car to explore the island
Séjour de 7 nuits en avril 2023
Réponse de The Management Team le 18 avr. 2023
Dear Rachel,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience we provide to our guests.Your shared review has brought to my attention that during your stay, we fell short of meeting your expectations. Your comments have been shared with our teams who join me in offering not only our sincere apologies for the shortcomings of your experience, but our commitment to resolving these issues in order to improve our attentiveness.First and foremost, our Front Office Manager, Restaurant Manager and Housekeeping Manager have been informed about all your comments individually and shall all commit to resolving these issues with their Teams in order to improve our hospitality and attentiveness for the future.Although we fell short of meeting your expectations during your stay, if your travels bring you back to Crete we truly hope to have the opportunity to welcome you, so we can deliver the guest experience you deserve.Once again, thank you for your constructive feedback.Kind regards,Sophia DamavolitiGuest Relations Manager