This hotel was not clean. They had beetles on the coffee stand. The sheets had an old red stain probably from some type of blood which is gross and unsanitary. The breakfast was lacking just some cereal and bagels and minimal fruit (not well stocked either)! After complaining when things went wrong to the front desk they called manager and said Iâd get a refund I never heard anything about that and had to reach out myself days later.
Overall was a pleasant stay, the bed was comfortable, however the room was not fully cleaned (hair on wall and in shower). Breakfast was disappointing and was not refilled when containers were emptied.
Overall the staff were very nice. The rooms were pretty clean. They should have ashtrays in the smoking area so people donât leave their cigarettes butts on the ground.
Property was ok. It appears they are working on updating. No ice bucket in room, coffee ran out fairly early. Breakfast was very limited. The bed was comfortable but the air conditioner was causing the carpet to be wet.
Told I could check in at 2pm .at 2:15 wanted $50 extra to check in 45 min early.."Breakfast" consist of cold cereals, bagels and muffins. Which is ok i guess..Other than that,I would stay again.
Staff entered our room to clean before we had checked out (and over an hour before checkout time) they threw away our leftovers from our anniversary dinner. Staff was rude, dismissive, implied we should still eat the food that had been in the trash, and offered no solution at all. Never been treated so unprofessionally at a hotel.
Good hotel, comfortable bed, spacious room. Seemed like an older hotel with a half-a** facelift and the free breakfast was a let down it was just bagels and muffins. The staff was really nice
They overbooked the hotel, canceled my booking. We arrived late at night after a game with children. They informed us they had one room left and since all of Grand Rapids hotels were fully booked they would charge me $700 for the last room. I said no and then the manager wanted to negotiate and rate asking what I could pay- I said what I booked it for and he said no. It was highly unprofessional and I will never stay at another spark hotel again. The manager should be fired.
Website needs to be updated.
Website stated you had a hot tub.
That is one of the reasons I booked the stay here. Need to provide bigger toels for the pool. Felt like I was using a hand towel.