Dear José, Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior traffic noise. Sometimes it is impossible to guarantee this as there are going to be moments during the early hours for instance where some traffic noise may be heard from the local municipality services, especially on our lowest road facing floors. We are sorry to read about the disturbances caused by the air conditioning unit in your room and not having been informed immediately as we would have been able to send a technician and repair it at any time so that you could fully enjoy your stay. For a future occasion please, do not hesitate to contact our reception for anything we can do to fully enjoy your stay with us. Please be assured your comments regarding the gymyou has been discussed with our Manager staff so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards

Dear guest, We are very happy to read that you appreciate so much our location, nevertheless we are sorry to hear that your stay was not as relaxed as you expected. Thank you so much for your review. Kind regards Assistant Manager Barcelo Margaritas

Estimado Carlos,Nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro hotel.Lamentamos profundamente que su estancia no haya alcanzado las expectativas habituales de comodidad y excelencia que nos esforzamos por ofrecer a nuestros huéspedes. Nos apena saber que la atención recibida no fue la más adecuada y deseamos transmitirle nuestras más sinceras disculpas si la conducta de algún miembro de nuestro equipo le pareció incorrecta. La satisfacción de nuestros huéspedes es nuestra prioridad y, aunque no entramos en detalles, queremos asegurarle que seguimos protocolos específicos para asegurar la calidad de nuestro servicio en todo momento.Nos esforzamos por mantener nuestras instalaciones en óptimas condiciones y sentimos que no haya percibido esta dedicación durante su visita. Nuestro equipo de limpieza trabaja incansablemente para ofrecer habitaciones impecables y funcionales, y aunque no detallamos las medidas, su experiencia nos motiva a seguir mejorando.Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia.Reciba un cordial saludo,Tatiana AlonsoGuest Experience Manager

Dear Joaquim, Thank you very much for your kind feedback.It is a pleasure to know that the cleanliness of our rooms, the overall condition of our hotel, and the level of service provided by our staff met your expectations. We are also delighted to hear that our breakfast selection was to your liking, offering a variety of choices to start your day right.At Barceló Margaritas, we strive to create memorable experiences and it seems we have succeeded during your visit. Our team takes great pride in maintaining high standards in every aspect of our service.We look forward to welcoming you back for another memorable experience.Best wishes,Tatiana Alonso.Guest Experience Manager

Dear Zohreh,Thank you for reviewing your stay with us.We regret to hear about the disturbances you experienced due to your room's location near the street and bar, and we understand how this can impact the tranquility of your stay. Please accept our apologies for any inconvenience caused by noise. We always strive to ensure our guests' comfort and we are sorry that the solutions provided during the stay were not satisfactory.However, it is delightful to learn that you found our staff to be excellent and our cleaning services to be commendable. We take pride in our team's dedication to providing outstanding service and maintaining the cleanliness and condition of Barceló Margaritas. We are also pleased that you were satisfied with the amenities provided in your room, as we aim to furnish our guests with everything they need for a relaxing and enjoyable stay.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Sehr geehrte Thana,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Bis bald und viele Grüße,Ignacio EncinasGuest Experience Manager

Dear Amber,Thank you for your positive feedback.It is truly rewarding to read that you found our culinary offerings to be fantastic and our staff's service to be commendable. We strive to provide our guests with a memorable experience, and we are delighted that we could exceed your expectations. We're also thrilled to hear that you found our hotel to be the perfect place for your stay, and we hope that the room amenities contributed positively to your comfort. Your satisfaction is our greatest reward, and your kind words will be shared with the entire team here at Barceló Margaritas.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Cher hôte,Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hôtel Barceló Margaritas. Nous accueillons toujours de bon gré les commentaires de nos hôtes car ceux-ci nous permettent d'améliorer constamment les expériences que nous délivrons.Concernant les repas et boissons, notre formule tout inclus offre une grande variété d'options pour satisfaire tous les goûts, et nous sommes désolés si cela n'a pas été votre expérience. Nous travaillons constamment pour fournir un service et des installations de qualité et espérons que vous nous donnerez une nouvelle occasion de vous accueillir et de vous montrer les améliorations apportées.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,Melania SuárezGuest Experience Manager

Kjære JwanVi takker deg for at du har tatt deg tid til å komme med en tilbakemelding etter ditt opphold hos oss.Vi takker for din positive tilbakemelding, og synes det er hyggelig å høre at du har hatt et flott opphold hos oss. Kontinuerlig utvikling er viktig, og tilbakemeldinger slik som din hjelper oss med å forstå at vi er på riktig vei.Takk for din tilbakemelding, og vi håper å se deg igjen snart.Ignacio EncinasGuest Experience Manager

Dear Alexandru Marius,Thank you for your review.We appreciate that you chose to stay with us and regret to hear that you felt the service fell below the standards expected of us; please accept our apologies for any inconvenience. Our aim is to ensure that each of our guests feels welcomed and at home during their stay with us; please rest assured that your remarks have been duly noted and will be addressed with the team member concerned.We look forward to welcoming you back. Best regards,Ignacio EncinasGuest Experience Manager

Dear Jaakko,Thank you for your review.We are pleased to know that you enjoyed so much of your stay and that you received the professional service expected.Rest assured, we do carry out maintenance regularly to update our facilities and services and will consider your suggestion when planning future renovation.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Dear Mia,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be very clean and that our culinary offerings were to your taste, with excellent and delicious food. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations and contributed to a restful stay. Your kind words regarding the cozy and clean atmosphere of our pool area are greatly appreciated, and we're glad you enjoyed these amenities.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Bäste Lars, tack för att du har recenserat din vistelse.Det gläder oss att höra att ni var nöjd med restaurangen och det stora utbudet vid frukosten. Vi är också tacksamma för era vänliga ord om vår reception och personal, det betyder mycket för oss.Det är även fint att få läsa att ni har gett komforten och renligheten ett högt betyg.Med vänliga hälsningar,Nacho EncinasGuest Experience Manager

Dear Alexandru,Thank you for your review.We are pleased that you had a pleasant stay. However, we have taken note of your remarks about the heated pool and will be taking them into consideration.We look forward to welcoming you back. Best regards,Melania SuárezGuest Experience Manager

Kära Fredrik, tack för att ni har lämnat en recension av er vistelse.Vi beklagar att ni upplevde problem med städningen och avloppet, samt att det fanns en obehaglig lukt i badrummet. Vi arbetar kontinuerligt för att upprätthålla hög standard och ser alltid till att följa upp och åtgärda sådana här frågor.Vi är glada att höra att ni trots detta tyckte om ert rum och att ni upplevde det som snyggt och prydligt.Vi hoppas att få nöjet att välkomna er åter!Med vänliga hälsningar,Ignacio EncinasGuest Experience Manager

Góðan dag Páll Geir, þakka þér fyrir umsögnina um dvölina þína hjá okkur.Við erum ánægð að heyra að þú varst ánægður með hreinlæti herbergisins, ástand hótelsins, þjónustuna og aðbúnað herbergisins. Það er okkar markmið að veita gestum okkar framúrskarandi upplifun og það gleður okkur að vita að við höfum uppfyllt væntingar þínar. Við hlökkum til að bjóða þér velkomin aftur.Við vonumst til að sjá þig aftur á hótelinu okkar í framtíðinni. Með kveðju,Ignacio EncinasGuest Experience Manager

Dear Svavar,Thank you for taking the time to share your feedback.We are glad to know that you have stayed with us multiple times in the past. However, we are sorry to hear that your recent experience did not meet your expectations.We would love to know more about the issues you think we should improve to try to regain your trust in us so that you can enjoy your upcoming vacation in Gran Canaria.Thank you again for your words. We hope to have the opportunity to welcome you in the future.Best regards,Melania SuárezGuest Experience Manager

Gentile Angelo,Grazie per averci fatto conoscere la sua opinione.Siamo lieti di sapere che hai trovato le camere pulite e ben tenute e che hai apprezzato la colazione e la cena. È fantastico sapere che la nostra posizione vicino al CC Yumbo è stata comoda per te.Ci dispiace sapere che la piscina è andata in ombra un po' presto. La posizione delle piscine è studiata per garantire il massimo comfort ai nostri ospiti, ma comprendiamo che le preferenze individuali possano variare. Ti invitiamo a provare le altre due piscine disponibili nel nostro hotel, che potrebbero offrire un'esperienza diversa in termini di esposizione al sole.Ci farebbe molto piacere poterla accogliere di nuovo presso il Barceló Margaritas in occasione di un suo futuro ritorno in città. Nell'attesa, le porgiamo i nostri cordiali saluti.Ignacio EncinasGuest Experience Manager

Dear Rachel,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our beautiful landscaping, cleanliness, and entertainment offerings. Our free shuttle buses are indeed a convenient way for our guests to explore the nearby areas.We apologize for any inconvenience you experienced with the tidying up throughout the day and the milk availability for your morning tea. We will take your feedback into consideration to improve our services for future guests. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Ignacio EncinasGuest Experience Manager

Dear David, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our all-inclusive package and found the food to be excellent and the drinks plentiful. Our team works hard to provide a wide variety of options and a comfortable atmosphere for our guests.It's great to know that you appreciated the cleanliness of our hotel and the service provided by our staff. We strive to ensure that our guests have a comfortable and enjoyable stay. We also appreciate your feedback on the room comfort, as it helps us to continually improve our facilities and services.We look forward to welcoming you back for another memorable experience.Best wishes,Ignacio Encinas GastacaGuest Experience Manager

Estimado Ángel Domingo,Gracias por sus amables palabras sobre su estancia en Barceló Margaritas.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.En su próxima visita a Playa del Inglés, nos gustaría muchísimo que volviera a brindarnos su confianza.Reciba un cordial saludo,Melania SuárezGuest Experience Manager

Dear Edmar,Thank you for sharing your experience.We regret that the entertainment at our hotel fell short of your expectations, however, we have taken note of your comment which will help us as we work to improve our services. We are, nevertheless, pleased that you had an enjoyable stay with us. Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them. We are also delighted to know that you appreciated the hotel facilities and thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We hope to welcome you back in the future. Best wishes,Melania SuárezGuest Experience Manager

Estimado Francisco,En Barceló estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus continuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.Nos complace saber que la atención brindada por parte de nuestro personal estuvo a la altura de sus expectativas.Agradecemos que haya destacado la comida. Intentamos ofrecer una propuesta gastronómica variada y de calidad a fin de satisfacer a la mayoría de nuestros huéspedes y nos alegra haberlo logrado en su caso. Sin embargo, sentimos el inconveniente con el servicio de limpieza al que hace referencia. Si bien tomamos nota de su comentario a fin de revisar ese aspecto, queremos recordarle que estamos a su total disposición para que, ante cualquier inconveniente, nos lo haga saber y le asistiremos en el momento.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un cordial saludo,Melania SuárezGuest Experience Manager

Cher David,Merci de partager votre expérience avec nous. Nous sommes ravis de savoir que vous connaissez notre hôtel et que vous avez remarqué les récentes rénovations du hall, du restaurant et l'ajout d'une nouvelle piscine. Nous avons également rénové l'ancien immeuble d'appartements maintenant appelé "Royal Levell" qui offre des services de qualité supérieure.Nous prenons note de vos remarques sur la propreté des chambres. Nous accordons une grande importance au maintien de normes élevées de propreté et nous sommes heureux de savoir que vous avez apprécié cet aspect. Cependant, nous tenons à nous excuser pour le fait que l'utilisation du coffre-fort dans la chambre est payante, et nous prendrons en compte votre commentaire pour évaluer les améliorations possibles.Concernant le restaurant, nous sommes ravis de savoir que vous avez apprécié la qualité des repas. Nous sommes toujours à la recherche d'améliorations et tiendrons compte de vos suggestions pour continuer à offrir une expérience culinaire encore meilleure à nos clients.Nous vous remercions pour votre confiance et votre recommandation. Chez Barceló, nous nous efforçons de satisfaire nos clients et de leur offrir une expérience agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau et vous montrer que nous avons pris en compte vos commentaires pour continuer à nous améliorer.Cordialement,Fran LezcanoGuest Experience