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Avis sur Hatherley Manor Hotel & Spa

4 out of 5
Hatherley Manor Hotel & Spa
Down Hatherley Lane, Gloucester, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 129 avis sur 327." "
Note des voyageurs de 8 (Bien), d’après 113 avis sur 327." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 327." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 327." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 327." "

8,4/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019

10/10 Excellent

Stacey Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2024

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first spa experience and I thought it might be a bit posh and stiff, not at all, staff were welcoming, very professional but not in your face. Our continental breakfast had hot options too. Spa facilities were soo relaxing, cant wait to do it all again.
Séjour de 2 nuits en juin 2024

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here for 2 nights with my partner. We went to the races both days and in the spa each day. What a fabulous place and will definitely stay again
Séjour de 2 nuits en avril 2024

10/10 Excellent

Marcus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning property in a great location
Séjour de 1 nuit en juin 2024

10/10 Excellent

Elizabeth

Séjour de 1 nuit en mai 2024

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Suresh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Spa facilities make this place as the rooms are not as large or luxurious as the photos appear. The bar and dining area is excellent and the staff very helpful and pleasant. However, if you do not book directly you are not entitled to as much time in the Spa and member of staff was rather dismissive of us for booking via Expedia.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and friendly staff in the hotel and restaurant. Nice menu choices and continental breakfast included more than expected.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

NIKITA

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room had mould. Spa was overbooked. Food in restaurant gave us food poisoning.
Séjour de 1 nuit en mars 2024

8/10 Bien

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, comfortable and clean hotel. Good breakfast. Spa was busy with not enough seating.
Séjour de 2 nuits en mars 2024

10/10 Excellent

JORGE

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Joanne

Séjour de 1 nuit en mars 2024

10/10 Excellent

Pete

Séjour de 1 nuit en mars 2024

8/10 Bien

GEOFFREY

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Easily accessible to Cheltenham and the racers
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Samuel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The staff were very welcoming. Unfortunately our room smelt damp. Wallpaper peeling off the walls. Dirty shower curtain. Dirty window frames . Difficult to get to sleep due to a lot of people constantly walking past our room due to its location. Poor quality wardrobe door.cobwebs under sliding door frame to bathroom. Hamper selection box heavily worn. Kettle had old water i side,very old kettle handle worn and filter dirty. This was advertised as a one night stay in a luxury spa hotel. Luxury it certaintly wasnt. The only saving grace was the spa facility was nice and the bar area was nice. Breakfast was also nice. As for the room it was a low standard. Wouldn't recommend this stay.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lots of potential but a disappointing reality
A lovely looking place but overall a disappointing experience - fortunately we were only stopping one night. We arrived in the evening as planned just before the restaurant closed, only to be told they weren't serving any more, so we ate in the bar - we had several steaks all of which were terrible (complaints were made to the staff at the time). The key card machine was broken so we had to be escorted to our rooms - these things happen. One of the two rooms stank - we later realised the shower's water trap was empty so we'd been getting a good smell of the sewers not a musty room! Whilst the gym and pool were great, having to book a timed slot for such (didn't want to use the Spa) was an inconvenience and an experience I'd rather not have had to worry about. No doubt a lovely place but on this occasion it simply did not live up to its potential.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Justin

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No key for the room - I had to find a staff member every time I needed access, so the idea of visiting the spa and being locked out for 15 minutes whilst searching the hotel was a no-no. The 'King Size Bed' was in fact two singles pushed together with a very hard ridge on both edges no-one could sleep on. There was no hot water both in the evening and morning, wherever the shower was set. I thought the unmarked shower was temperamental until the temperature varied from cold to lukewarm and back whilst I was rapidly showering, hence the evidence of lack of hot water at the peak time. The £200 rack rate does not include a full breakfast. One can choose from three items - I had one sausage, one piece of bacon and one egg. I was offered tea or coffee, and when I chose the latter I was directed to the end of the queue for the single coffee machine for the whole busy breakfast service. My colleagues who stayed at the Travelodge and Premier Inn were quite literally laughing at this stay which would have been poor and fundamentally failure to deliver a basic hotel service, if it were a local guesthouse - at a 4 star hotel, absolutely shocking.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ian

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Rebecca

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
No room keys
No room keys the whole day couldn’t go back in the room without a staff member totally ruined the trip
Séjour de 2 nuits en mars 2024

10/10 Excellent

Carolyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable stay in a beautiful hotel
Very enjoyable stay in a beautiful Manor House hotel. The staff were welcoming, friendly and helpful, Decor in communal areas beautiful and hotel bedroom with balcony modern, clean and comfortable. Spa was a perfect relaxation area, pool clean and modern. Breakfast was plentiful and evening meal in the Thyme Restaurant was delicious. Very relaxed stay and would certainly visit again.
Séjour de 2 nuits en mars 2024

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet (even though there was a wedding), attractive property with good parking. Restaurant staff (esp maitre D') initially seemed rather disinterested but saved by upbeat positive and helpful attitude of wine waitress. Bedroom was rather plain but the bed was v.good and v. good bathroom. The £25 extra for 2hrs spa access was steep when only needed a 30 min swim, so didn't bother. Food good and wines excellent. Would go back but would shop around first.
Séjour de 1 nuit en mars 2024

8/10 Bien

Miss E

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brilliant service and a fantastic day
I attended the hotel for my best friends wedding, overall we had a lovely time the staff were brilliant and the service was even better the room was clean bed was comfy but after the wedding being a long day I was exhausted but didn't sleep a wink due to the generater whirring outside my room for hours, to pay £100 for a room and not sleep was a bit of a disappointment however you helped make my best friends wedding day hitch free and beautiful so overall very happy with my experience
Séjour de 1 nuit en mars 2024

8/10 Bien

Christopher

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, dated rooms
Hotel from the outside looks spectacular. The downstairs restaurant and lounge area also looks classy. Then you go to your room and you think you’ve travelled back in time. Rooms are so dated. The paint on the walls was peeling off. Also, no aircon!.
Séjour de 1 nuit en février 2024

10/10 Excellent

Lyall

Séjour de 1 nuit en février 2024

4/10 Médiocre

Sian

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
The room and bathroom were good but breakfast was a nightmare. I asked a minute to look at the menu and was left, there was a large party and they seemed to concentrate on them so I left hungry as I am gluten and there where no options visible that I could take with me.
Séjour de 1 nuit en février 2024

8/10 Bien

Kiran

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The hotel was nice and big. It was warm and the rooms were cosy. The shower temperature kept fluctuating as you showered which was annoying. The spa was the highlight, the staff and service in there was good.The staff at breakfast were not very welcoming, they did not listen to what we wanted/needed. The manager was rude and boisterous. She was telling staff off in front of guests which is so unprofessional. There was no system in place it seemed messy and just all over the place. Staff could be friendlier. Overall good stay but staff and service let them down.
Séjour de 2 nuits en février 2024

8/10 Bien

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room & bar areas very pleasant. Dinner very disappointing. Satay chicken very dry, no sauce & completely tasteless. breakfast very good.
Séjour de 1 nuit en février 2024

10/10 Excellent

Paul

Séjour de 1 nuit en février 2024

2/10 Horrible

Mirka

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is probably 1 star rating our room was really small and looked nothing like the pics, the bathroom came with no toiletries, even when we called reception and asked for it to be sent nothing came. The water in the shower wasn’t hot either and walking down the hallway from our room there were dirty towels outside just laying in the hallway it was terrible. Definitely don’t recommend this hotel
Séjour de 1 nuit en janvier 2024

8/10 Bien

Imogen

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Natalia

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Simone

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The spa was amazing and the staff was friendly. Would definitely recommend this place.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Emmeline

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxurious! Will be staying again, thank you!
Amazing! So luxurious, stunning facilities. Room was clean. I can't wait to attend again. Only slight negative I have is that the rooms weren't sound proof, and spa music was played continuously in the corridor overnight which I could hear which made me a little hesitant to use my hairdryer at 6am as its noisy and I didn't want to risk waking guests. Oh, and there is a CAT that lives in the manor too! She visits the bar area and will say hello to you but only if you call her over like I did. If your're not a fan of cats, do not worry she won't go out of her way to bother you.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Angela

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Alex

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Carl

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Good and Bad
Positives - Great service on reception and in the spa. Bed was comfy. Negatives - Toe nail clippings on the carpet in the room. Lots of spiders and spider webs in the room. Lots of dust collected on surfaces. Walls very thin so had to listen to my neighbours doing the business at 23:57. Only for a couple on minutes though!
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Warusawithana Gunewardena Nimeka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Grzegorz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

James

Séjour de 1 nuit en décembre 2023

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant spa!
Amazing spa could do with being able to use it for longer rather than restricted times. Only downside to the trip was sitting in the bar having a quiet drink when a function is on… is not what happens! The thudding of the music is loud!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Ruth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern and clean, appeared to be newly decorated. Staff very polite and helpful.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Helpful staff, quiet, yummy breakfast and a great night sleep. The cat was very cute too.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Darren

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel itself wasn't that bad. Pleasant staff. My room was not cleaned properly. We foumd a birthday card from the previous people . I stood on a bottle top that was from the previous guests. The net curtain had blood on it we think . The bathroom was not grear either. Cracked tiles missing grout onthe floor tiles. Noisy toilet and the shower head had never been cleaned by the looks of things. Creeky floor boards of which you can see in the carpet the pattern of the boards . Bed was comfortable.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Andrew

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We felt so welcome
What made our stay special was the staff, so friendly and always willing to help. We all thought that having a mixed age group in the restaurant as staff was excellent, seeing the retired people still respected and given work is becoming rare and we fully applaud the hotel for this policy.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Russell

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

8/10 Bien

Ruth

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023