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Avis sur Hilton Garden Inn Glasgow City Centre

4 out of 5
Hilton Garden Inn Glasgow City Centre
Finnieston Quay, Glasgow, Scotland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 327 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1002." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Fanny

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bien équipé avec frigo, coffre-fort, bureau et lampes de lecture. Bien insonorisé extérieurement mais moins pour les salles de bains.
Séjour de 2 nuits en août 2022

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cadre magnifique avec le pont, et au bord du Clyde ! Mention spéciale pour le personnel très agréable et serviable notamment au bar et restaurant également !
Séjour de 3 nuits en mars 2020

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019

8/10 Bien

Xavier

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Situation au bord de la Clyde, avec agréable terrasse manquant cependant de soleil...
Séjour de 2 nuits en mai 2019

6/10 Satisfaisant

Brian

Voyage en couple
Les points faibles : Personnel et service
The lack of staffing was evident as we did not get our room serviced and was unable to get a reply from reception on a few occasions to ask for towels or toiletries.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Michael, Valley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel charged me 70 pounds for a parking ticket I never should have been charged with. Totally unreasonable.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Stewart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kirsty le 25 mai 2024
Thank you for your great score. We hope to welcome you back again!

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me and my daughter came to stay at the Hilton for a night and was the best night ever room was lovely and the staff were so helpful threw out our stay the facilities were brilliant esp the gym area.
Séjour de 1 nuit en avril 2024
Réponse de Kirsty le 9 mai 2024
Hi Michelle,Thank you so much for your lovely review! Great to see the team exceeded your expectations and gave you a warm welcome.We look forward to welcoming you back.Regards

8/10 Bien

eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was cold. Even with the A.C. turned to max heat, no output warm air from unit. No heat source in bathroom. e.g.Heated towel rail would have been effective.
Séjour de 2 nuits en avril 2024
Réponse de Kirsty le 9 mai 2024
Hi Eugene,Thank you for your 4 out of 5 review. We are glad you enjoyed your stay.Thank you for letting us know about the AC. I will have my maintenance team to look into this and check if it is working.Regards

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet
Séjour de 1 nuit en avril 2024
Réponse de Kirsty le 27 avr. 2024
Thank you for taking the time to let us know about your stay. Great to see you enjoyed your time with us and we hope to welcome you back again.Regards,Kirsty

8/10 Bien

barry

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 1 nuit en avril 2024
Réponse de Kirsty le 27 avr. 2024
Thank you for taking the time to let us know about your stay. Great to see you enjoyed your time with us and we hope to welcome you back again.Regards,Kirsty

10/10 Excellent

Marsha, Woodstock

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Good view of and walk along river and bridges.
Séjour de 1 nuit en avril 2024
Réponse de Kirsty le 27 avr. 2024
Thank you for taking the time to let us know about your stay. Great to see you enjoyed your time with us and we hope to welcome you back again.Regards,Kirsty

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good access for the conference centre
Séjour de 1 nuit en avril 2024
Réponse de HGI Glasgow le 16 avr. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Louise

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de HGI Glasgow le 12 avr. 2024
Thank you for the review. We are very happy to hear that you had a great stay with us and. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Travers

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Kirsty le 6 avr. 2024
Hi Travers,Thank you for taking the time to leave a review for us. Great to see you enjoyed your time with us and look forward to welcoming you back again.Regards,Kirsty

10/10 Excellent

Collette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff attentive and available
Séjour de 1 nuit en mars 2024
Réponse de Kirsty le 26 mars 2024
Hi Collette,Thank you so much for your 5 out of 5 review!We hope to welcome you back again soon.Regards,Kirsty

4/10 Médiocre

John

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Despite booking in advance I was given a disabled room that I did not require No TV in room which I raised with staff but was not fixed
Séjour de 1 nuit en mars 2024
Réponse de Sharon le 11 mars 2024
Hi JohnThank you for your review. I have checked your reservation and it was an accessible room that was booked. The TV is on the wall so I am unsure of why there was no TV in the room when you stayed however I will get this looked into. Warm Regards

10/10 Excellent

scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms could do with a couple of usb ports. Apart from that faultless
Séjour de 1 nuit en mars 2024
Réponse de Sharon le 11 mars 2024
Thank You for the lovely Review, I am glad you enjoyed your stay. We look forward to welcoming you back in the future.Warm Regards

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté et personnel et service
Hotel is within very convenient walking distance to event venue Hydro. Check-in was quick & efficient. Room location was a little noisy(front facing & 2nd floor) but bearable for 'normal' city centre hotel limits. Limited options for dining within hotel(fully booked)& surrounding area is in need of development of cafe's/bars/eateries.
Séjour de 1 nuit en février 2024
Réponse de Sharon le 4 mars 2024
Thank you for your review. We take all comments on board and learn from them. We hope to welcome you back in the future to HGI Glasgow.Warm Regards

10/10 Excellent

Darren

Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Bien

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, good facilities and a nice breakfast.
Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
View of Clyde
Great view of the Clyde. Bathroom tiny. Dinner not great.
Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Bien

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel and stay. Only suggestion i would make is for the bread to be sliced at breakfaat so every guest is not having to touch the bread.
Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Bien

Cherise

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Michael

Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely night stay. First thought walking into our room was how clean it smelled, unfortunately this was ruined slightly by the sight of a big red stain on the carpet two steps in. Rolled over in the morning to see a dirty stain on the lamp - maybe something house keeping can look into. Bathroom was clean with a great water pressure shower. Had a good night sleep on a comfy bed with heavenly pillows. The concert we went to at night was within walking distance and if you don't mind walking some more there were lots of shops and bars a little walk along the river. Excellent surroundings for a picturesque Glasgow to walk out to in the morning.
Séjour de 1 nuit en février 2024
Réponse de Sharon le 28 févr. 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Bien

SEAN

Séjour de 1 nuit en février 2024
Réponse de Sharon le 27 mars 2024
Hi SeanThank you for the great score review. We are glad you enjoyed your stay, We look forward to welcoming you back to HGI Glasgow in the future.Warm RegardsSharon

6/10 Satisfaisant

Jackie

Voyage en groupe
Les points forts : Propreté
Still an ok hotel but looking a bit sad (bedroom) since we last stayed pre-Covid.
Séjour de 2 nuits en février 2024
Réponse de HGI Glasgow le 12 févr. 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Andrea

Séjour de 1 nuit en janvier 2024
Réponse de HGI Glasgow le 12 févr. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de HGI Glasgow le 12 févr. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Dawn

Séjour de 1 nuit en février 2024
Réponse de HGI Glasgow le 12 févr. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de HGI Glasgow le 5 févr. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

SANDRA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely Hotel that was ideally placed for where we needed to be for our visit. The Drinks were on the Expensive side so be prepared. Great Staff throughout the hotel.
Séjour de 1 nuit en février 2024
Réponse de HGI Glasgow le 5 févr. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de HGI Glasgow le 30 janv. 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Cameron

Séjour de 1 nuit en janvier 2024
Réponse de Sharon le 27 mars 2024
Hi CameronThank you for the great score review. We are glad you enjoyed your stay, We look forward to welcoming you back to HGI Glasgow in the future.Warm RegardsSharon

2/10 Horrible

Yaser

Séjour de 2 nuits en janvier 2024
Réponse de HGI Glasgow le 30 janv. 2024
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Chris

Séjour de 2 nuits en janvier 2024
Réponse de HGI Glasgow le 30 janv. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Aaron

Séjour de 1 nuit en janvier 2024
Réponse de HGI Glasgow le 18 janv. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Regina

Séjour de 1 nuit en janvier 2024
Réponse de HGI Glasgow le 17 janv. 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

PATRICIA

Séjour de 1 nuit en janvier 2024
Réponse de HGI Glasgow le 17 janv. 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de HGI Glasgow le 17 janv. 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

Iain

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de HGI Glasgow le 16 janv. 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

2/10 Horrible

Darin

Séjour de 1 nuit en décembre 2023
Réponse de HGI Glasgow le 30 janv. 2024
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

GORDON

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de HGI Glasgow le 10 janv. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Bien

william

Séjour de 1 nuit en décembre 2023
Réponse de HGI Glasgow le 5 janv. 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick and easy booking. Every thing was convenient for what I was stop over for
Séjour de 1 nuit en décembre 2023
Réponse de HGI Glasgow le 21 déc. 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de HGI Glasgow le 20 déc. 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

4/10 Médiocre

Brian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Unhappy customer
Private function on the day of arrival, therefore restaurant and main bar was closed. Room set up to provide a small menu, tables not numbered, no condiments on tables , staff unsure what arrangements were. Hotel could have emailed clients to forewarn the restaurant was closed. Customer service was poor.
Séjour de 1 nuit en décembre 2023
Réponse de HGI Glasgow le 19 déc. 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. We are sorry that your experience here was hindered and we will pass your comments along to the relevant teams. We hope to see you back soon. Kind Regards, HGI Team