2 piscines extérieures, parasols de plage, chaises longues

Avis sur Amari SPICE Penang

3.5 out of 5
Amari SPICE Penang
2, Persiaran Mahsuri, George Town, Penang

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 61 avis sur 107." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 107." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 107." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 107." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 107." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Fan Chi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Best regards, The Management Amari SPICE Penang le 3 août 2023
Dear Fan Chi,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

susila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Amari SPICE Penang le 3 mai 2024
Dear Susila,Thank you for your 5 out of 5 rating for your recent stay at Amari SPICE Penang. We're thrilled to hear that you had an excellent experience and that we met your expectations.If you have any additional comments or suggestions for us, we'd love to hear from you. We are always looking for ways to improve and ensure that our guests have a perfect stay.Thank you for choosing Amari SPICE Penang. We look forward to welcoming you back for another wonderful visit.Best regards,The Management

6/10 Satisfaisant

Shinya

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Amari SPICE Penang le 3 mai 2024
Dear Shinya,Thank you for providing feedback on your recent stay at Amari SPICE Penang. We appreciate your rating of 3 out of 5 and are sorry to hear that your experience didn't fully meet your expectations.If you could share more details about what led to your rating, we'd like to understand better and address any issues. Your feedback is valuable, and we strive to use it to improve our service and guest satisfaction.We hope you'll consider giving us another opportunity to provide you with a better experience. If there's anything we can do to make your future stays more enjoyable, please don't hesitate to let us know.Thank you again for choosing Amari SPICE Penang. We look forward to hearing from you.Best regards,The Management

10/10 Excellent

Ronnie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff at front desk and quick check-in and check-out.
Séjour de 1 nuit en avril 2024
Réponse de Amari SPICE Penang le 3 mai 2024
Dear Ronnie,Thank you for your 5 out of 5 rating for your recent stay at Amari SPICE Penang. We're delighted to hear that you had a positive experience with our front desk staff and that the check-in and check-out processes were quick and efficient.It's always our goal to provide excellent service, and we're glad our team made you feel welcome. If there's anything else we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing Amari SPICE Penang, and we look forward to welcoming you back for another great stay.Best regards,The Management

8/10 Bien

TOSHIAKI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel but the shopping center and/or restaurant arround is limited.
Séjour de 1 nuit en mars 2024
Réponse de ASP le 3 avr. 2024
Dear Toshiaki,Thank you for choosing to stay at Amari SPICE Penang and for taking the time to share your feedback with us.We are pleased to hear that you had a good experience during your stay. However, we understand your concerns regarding the limited options for shopping and dining around the hotel. While our location offers convenience for accessing the nearby convention center and arena, we acknowledge the importance of having a variety of dining and shopping choices for our guests.Rest assured, we will continue to explore opportunities to enhance the surrounding amenities to provide a more comprehensive experience for our guests.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for another stay in the future.Best regards,The Management

6/10 Satisfaisant

Tatsuya, Simahatu

場所があまり良くない。
Séjour de 2 nuits en mars 2024
Réponse de ASP le 28 mars 2024
Dear Tatsuya,Thank you for choosing to stay at Amari SPICE Penang and for sharing your feedback with us.We appreciate your honest rating and comments regarding the location. We understand that different guests have varying preferences when it comes to the hotel's location, and we regret that it did not meet your expectations on this occasion.We constantly strive to provide the best possible experience for all our guests, and your feedback will be valuable for us to identify areas for improvement.If you have any further suggestions or if there's anything we can do to enhance your experience in the future, please do not hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfactory stay.Best regards,The Management

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff . Nice view and spacious , clean room with good facilities. Great to have a coffee machine in the room
Séjour de 1 nuit en mars 2024
Réponse de ASP le 25 mars 2024
Dear Michael,Thank you for choosing to stay at Amari SPICE Penang and for taking the time to share your feedback with us.We are delighted to hear that you had an enjoyable experience during your stay. It is wonderful to know that you found our staff to be friendly and that you appreciated the nice view, spaciousness, cleanliness, and good facilities of your room. We are also glad that you enjoyed the convenience of having a coffee machine in your room.Your satisfaction is our priority, and we strive to provide all our guests with exceptional service and amenities. Your feedback motivates us to continue delivering memorable experiences to our valued guests.We look forward to welcoming you back to Amari SPICE Penang for another pleasant stay in the future.Warm regards,The Management

8/10 Bien

phang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A clean and nice hotel room. Cozy and the room details are greats.
Séjour de 1 nuit en mars 2024
Réponse de ASP le 25 mars 2024
Dear Phang,Thank you for taking the time to review your recent stay at Amari SPICE Penang.We are delighted to hear that you found our hotel room to be clean, nice, and cozy, with great attention to detail. Providing a comfortable and welcoming environment for our guests is always our top priority, and we are pleased to learn that we met your expectations in this regard.Your feedback is valuable to us as we continuously strive to enhance the experience of our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,The Management

10/10 Excellent

SHIH-HUNG

Séjour de 1 nuit en mars 2024
Réponse de Amari SPICE Penang le 12 avr. 2024
Dear SHIH-HUNG,Thank you for awarding us a perfect score following your recent stay at Amari SPICE Penang! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the pleasure of welcoming you back for another excellent stay in the future.Warm regards,The Management

8/10 Bien

Jun, Vancouver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far so good.
Séjour de 1 nuit en février 2024
Réponse de Best regards, The Management Amari SPICE Penang le 6 mars 2024
Dear Jun,Thank you for taking the time to share your feedback about your recent stay at Amari SPICE Penang. We're pleased to hear that you had a positive experience overall. If there are specific areas where we can further improve or if you have any suggestions, please feel free to let us know. Your input is valuable, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Bien

Wai chuen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chap Goh Mei in Penang.
Location near airport. Amari is a nice & comfortable hotel with good food court around called Pisa Food Court.
Séjour de 4 nuits en février 2024
Réponse de Best regards, The Management Amari SPICE Penang le 27 févr. 2024
Dear Wai Chuen,Thank you for taking the time to share your experience at Amari SPICE Penang. We are thrilled to hear that you found our hotel nice and comfortable, and that you enjoyed the convenience of our location near the airport and the local Pisa Food Court. Our goal is to provide our guests with a memorable stay, complemented by the rich culinary landscape surrounding us.We hope to welcome you back soon for another enjoyable visit.

8/10 Bien

Jun, Vancouver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Best regards, The Management Amari SPICE Penang le 27 févr. 2024
Dear Jun,Thank you for your recent stay with us at Amari SPICE Penang and for taking the time to rate us 4/5. We are delighted to know that you had a positive experience, and we truly appreciate your feedback.Your satisfaction is our top priority, and we are glad to have met your expectations in many aspects of your stay. We continuously strive to provide exceptional service and memorable experiences for our guests, and your rating encourages us to keep aiming higher.Should you have any specific feedback or suggestions that could have made your stay even more enjoyable, please do not hesitate to share them with us. We are always looking for ways to enhance our guests' experiences.We look forward to the opportunity to welcome you back to Amari SPICE Penang in the near future.

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place. Like almost all of urban Malaysia, walking is treacherous. Use Grab instead, unfortunately.
Séjour de 6 nuits en février 2024
Réponse de Best regards, The Management Amari SPICE Penang le 22 févr. 2024
Dear Allan,Thank you for choosing Amari SPICE Penang and for sharing your experience. We are thrilled to hear that you found our hotel to be a great place for your stay. We understand the challenges of urban walking in the area and appreciate your suggestion to use Grab for convenience and safety.Your feedback is invaluable as we continually strive to enhance our guest experience. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Bien

CHA MIN

Voyage d’affaires
Have requested a NEW iron as the existing iron in our room seem rusty and front part is broken and have some dirt on the iron surface, so my dress almost damage because of the broken part. The shampoo, conditioner, body wash and toothpaste never replace a new sets as it almost finish.
Séjour de 2 nuits en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 5 févr. 2024
Dear CHA MIN,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced with the iron in your room and the oversight regarding the replenishment of toiletries. Providing well-maintained amenities and ensuring the utmost comfort of our guests is a priority for us, and it is clear we fell short in this instance.We have addressed your feedback with our housekeeping team to ensure that all equipment, including irons, is thoroughly inspected and replaced or repaired as necessary. Additionally, we are implementing stricter protocols to ensure that all amenities are replenished promptly and adequately for our guests.Please accept our sincerest apologies for any inconvenience this may have caused you. We understand how important these details are in providing a comfortable and hassle-free stay. We would appreciate the opportunity to restore your confidence in our hotel, and we hope you will consider giving us another chance to provide you with the high standard of service and accommodation you expect and deserve.Should you choose to stay with us again, please do not hesitate to contact me directly so that I can personally oversee your reservation and ensure a more enjoyable experience.

10/10 Excellent

Joshua

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Pleasant stay
Séjour de 2 nuits en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 5 févr. 2024
Dear Joshua,Thank you for your concise and positive feedback regarding your recent stay at Amari SPICE Penang. We're delighted to hear you had a pleasant experience with us.It's always our aim to provide a comfortable and enjoyable stay for our guests, and knowing we've achieved that in your case is truly rewarding. If there were any specific aspects of your stay that stood out or areas where you feel we could improve, we would love to hear more about your experience.We look forward to welcoming you back in the future for another memorable stay.

10/10 Excellent

KWAI YING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
安全,寧靜,交通方便到機場
Séjour de 2 nuits en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 30 janv. 2024
Dear KWAI YING,Thank you for taking the time to share your experience at Amari SPICE Penang. We are pleased to hear that you found our hotel to be safe, quiet, and conveniently located near the airport. Our goal is always to provide a comfortable and convenient experience for all our guests, whether they are traveling for business or leisure.We understand the importance of a tranquil environment for relaxation and rest, and we're glad that our hotel met your expectations in this regard. Additionally, our proximity to the airport is indeed one of the aspects that our guests frequently appreciate, especially those with early flights or short stays in Penang.We hope that we will have the pleasure of welcoming you back to Amari SPICE Penang in the near future. Whether you are visiting for business or pleasure, we look forward to providing you with another safe, quiet, and convenient stay.

8/10 Bien

Ravi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice convenient location close to airport , convention center and tech companies. Clean and comfortable, staff was excellent. Not much shopping around. Shower was barely warm.
Séjour de 2 nuits en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 23 janv. 2024
Dear Ravi,Warm greetings from The Management at Amari SPICE Penang!Thank you for choosing Amari SPICE Penang for your stay, and we sincerely appreciate your feedback.We are pleased to hear that you found our hotel to have a nice and convenient location, close to the airport, convention center, and tech companies. Your compliments on the cleanliness, comfort, and excellent service from our staff are greatly appreciated.We apologize for any inconvenience you experienced with the shower temperature. Your feedback is valuable to us, and we will investigate this matter to ensure improvements in the future.If there are specific aspects of your stay that stood out or any suggestions you may have for us to maintain or enhance our services, please feel free to share your thoughts.Thank you for your valuable input, and we look forward to the pleasure of hosting you again for an even more satisfying stay in the future.

10/10 Excellent

Chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le confort parfait
Hôtel près de l'aéroport. Chambre spatieuse et surtout très confortable. Loin des lieux touristiques mais parfait pour repos et voyage d'affaire.
Séjour de 2 nuits en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 22 janv. 2024
Dear Chantal,Warm greetings from The Management at Amari SPICE Penang!Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel, situated near the airport, to have spacious and very comfortable rooms.We understand the importance of a restful stay, especially during business trips, and we are pleased to know that our location was suitable for your needs.If there are specific aspects of your stay that stood out or any suggestions you may have for us to maintain or enhance our services, please feel free to share your thoughts.Thank you for choosing Amari SPICE Penang. We appreciate your positive comments and look forward to the pleasure of hosting you again for another comfortable stay in the future.

8/10 Bien

Eng Swee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient. Very near to airport but the traffic condition is havoc during peak hours. So need to give time allowance if catching a flight. Overall quite a nice hotel.
Séjour de 1 nuit en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 19 janv. 2024
Dear Eng Swee,Warm greetings from The Management at Amari SPICE Penang!Thank you for sharing your feedback on your recent stay with us. We appreciate your insights and are pleased to hear that you found our hotel convenient, especially due to its proximity to the airport.We understand the traffic conditions during peak hours can be challenging, and we appreciate your suggestion to allow for extra time when catching a flight. Your travel tip will undoubtedly be valuable for future guests, and we thank you for bringing it to our attention.Your overall positive assessment of our hotel is heartening, and we are delighted to have contributed to a pleasant stay for you.Once again, thank you for choosing Amari SPICE Penang. We look forward to the opportunity to welcome you back and provide you with another enjoyable stay.

10/10 Excellent

JP

Séjour de 1 nuit en janvier 2024
Réponse de Best regards, The Management Amari SPICE Penang le 15 janv. 2024
Dear JP,Thank you for taking the time to share your review and for giving us a perfect rating of 10/10. We are thrilled to hear that you had a wonderful experience during your stay at Amari SPICE Penang.Your feedback is truly appreciated, and it motivates our team to continue delivering excellent service. If there's anything specific you enjoyed or if you have any suggestions, please let us know. We look forward to the pleasure of welcoming you back for another fantastic stay.

10/10 Excellent

Faez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 6 janv. 2024
Dear Guest,Thank you for taking the time to share your wonderful feedback and for rating us 5/5.We're delighted that you enjoyed your stay at Amari SPICE Penang. Your support and positive review mean a lot to us. We look forward to welcoming you back for another fantastic experience.

8/10 Bien

Lin Shing G

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The location of the hotel is perfect for us. We loved the pool and the gym. The Xmas Eve buffet could have been better with more quality seafood. Somehow, the seafood tasted bland. We honestly wouldn't mind to pay more for that. There is mould inside the shower cubicle, which signals a deep cleaning is overdue. All in all, we enjoyed our stay.
Séjour de 4 nuits en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 2 janv. 2024
Dear Lin Shing G,Thank you for choosing Amari SPICE Penang and for providing detailed feedback about your stay.We're delighted that you found our hotel's location suitable and enjoyed our pool and gym facilities. We appreciate your comments regarding the Xmas Eve buffet and the seafood quality; your feedback is valuable as we continuously work to improve our offerings.Regarding your concerns about the shower cubicle, please accept our apologies for any inconvenience caused. We'll ensure immediate action is taken to address this issue and implement a deeper cleaning regimen.We're glad to hear that despite these concerns, you enjoyed your overall stay. Your feedback helps us to refine our services, and we hope to welcome you back for an improved experience at Amari SPICE Penang.

10/10 Excellent

Mohamed Faiz A

Séjour de 3 nuits en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 2 janv. 2024
Dear Mohamed Faiz,Thank you sincerely for taking the time to rate us 5/5 in your review.Your generous rating means a lot to us, and we're thrilled to know that your experience at Amari SPICE Penang met or exceeded your expectations. We are committed to maintaining the highest standards of service, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay at Amari SPICE Penang.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 22 déc. 2023
Dear Guest,We extend our heartfelt gratitude for your recent stay at Amari SPICE Penang and for granting us a perfect rating of 10/10.Your exceptional rating is immensely appreciated, and it serves as a testament to our commitment to providing the highest level of service and comfort to our esteemed guests.We sincerely value your feedback and hope to continue exceeding your expectations during your future visits. If there are any specific preferences or requests you have for your next stay, please don't hesitate to share them with us.Thank you once again for choosing Amari SPICE Penang and for your outstanding rating.

10/10 Excellent

SHAO FU

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 22 déc. 2023
Dear Shao Fu,We extend our heartfelt gratitude for your recent stay at Amari SPICE Penang and for granting us a perfect rating of 10/10.Your exceptional rating is immensely appreciated, and it serves as a testament to our commitment to providing the highest level of service and comfort to our esteemed guests.We sincerely value your feedback and hope to continue exceeding your expectations during your future visits. If there are any specific preferences or requests you have for your next stay, please don't hesitate to share them with us.Thank you once again for choosing Amari SPICE Penang and for your outstanding rating.

6/10 Satisfaisant

Winnie Wei Li

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The concierge service was to be complained. I have honestly never stayed in a hotel with such bad Concierge service, especially the person in charge of the Concierge were rude and not doing his work properly . We couldn’t find our hand luggage in our room after checking in . We were worried as we have some important costume inside which need to be use for performance the day after. None of the people in the Concierge know where they put it., and only after 30 minutes of searching they found in a secret cabinet inside the room . The supervisor then speak out rudely to my friend, he said :” what’s the big fuss about this ? You don’t have gold in your hand luggage , you have only dress. !!” Point is , we never told him there were dress inside ! So we assume he must have looked into our luggage before he send over and hiding it in the secret cabinet instead of putting it out in where it should be .
Séjour de 4 nuits en novembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 22 déc. 2023
Dear Winnie Wei Li,We extend our sincerest apologies for the unsatisfactory experience you encountered with our Concierge service during your recent stay at Amari SPICE Penang.Please accept our deepest apologies for the distress caused due to the mishandling of your hand luggage upon arrival and the subsequent interaction with our Concierge team. Your account of the incident is deeply concerning, and we're truly sorry for the inconvenience and the rudeness displayed by our team member. This behavior does not align with the standards we uphold or the level of service we aim to provide to our valued guests.Rest assured, we take your feedback seriously and will investigate this matter thoroughly with our team to address the issues you encountered. We are committed to taking corrective measures to ensure incidents like this do not recur in the future.We truly appreciate your understanding and patience during this unfortunate incident. Should you wish to discuss this matter further or require any assistance, please feel free to reach out to our management directly.Once again, please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable as we strive to improve our services for all our guests.

10/10 Excellent

PeiVen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff, Sheng En, from the reception desk was extremely friendly and courteous.
Séjour de 1 nuit en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 6 déc. 2023
Dear PeiVen,Thank you for taking the time to share your positive experience, particularly highlighting the outstanding service provided by Sheng En from our reception desk. We are delighted to hear that he left a positive impression on you with his friendliness and courtesy.Our team members are dedicated to ensuring a warm and welcoming experience for our guests, and it's wonderful to know that Sheng En contributed to your overall satisfaction.We will make sure to share your kind words with Sheng En and the rest of our team. We appreciate your recognition, and we look forward to the pleasure of welcoming you back to Amari SPICE Penang in the future.Thank you for choosing us, and we appreciate your positive comments.

10/10 Excellent

Tai-Kai

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 6 déc. 2023
Dear Tai-Kai,Thank you so much for taking the time to rate Amari SPICE Penang with a perfect 10/10! We are thrilled to hear about your exceptional experience.Your feedback is incredibly valuable, and we appreciate your support. If there are specific aspects of your stay that stood out to you or any suggestions for improvement, please feel free to share.We are grateful for your choice to stay with us, and we look forward to the pleasure of welcoming you back for another outstanding experience at Amari SPICE Penang.

10/10 Excellent

Mehmed

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gut für Europäer
Séjour de 1 nuit en novembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 28 nov. 2023
Dear Mehmed,Thank you for your feedback! We're delighted to hear that you found Amari SPICE Penang to be very good for Europeans. If there are specific aspects or services that you particularly enjoyed or if there's anything we can do to enhance your experience even further, please let us know.Your satisfaction is our priority, and we appreciate your time in providing your valuable comments. We look forward to welcoming you back in the future.

2/10 Horrible

SANG DAE

Séjour de 1 nuit en novembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 22 déc. 2023
Dear Sang Dae,Thank you for sharing your feedback regarding your recent stay at Amari SPICE Penang, although we are disheartened to learn of your dissatisfaction, having rated us 1/5.We are deeply concerned about the issues you encountered during your stay, and we sincerely apologize for failing to meet your expectations. Your feedback is invaluable in helping us address and rectify the shortcomings you experienced.To better understand the concerns you faced, we kindly request additional details or specifics about the areas that did not meet your satisfaction. Your input will aid us in implementing necessary improvements to prevent similar occurrences in the future.Please be assured that we take your feedback seriously and will strive to resolve the issues you've highlighted. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience.We kindly ask if you could provide further details regarding your stay by contacting us directly at [Your Contact Information]. Your feedback is essential in our continuous efforts to enhance our services and ensure a more pleasant stay for all our guests.Thank you for your understanding, and we hope to have the chance to better serve you in the future.

8/10 Bien

Kin Hua

Séjour de 4 nuits en novembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 22 déc. 2023
Dear Kin Hua,We extend our heartfelt gratitude for your recent stay at Amari SPICE Penang and for granting us a rating of 4/5.Your exceptional rating is immensely appreciated, and it serves as a testament to our commitment to providing the highest level of service and comfort to our esteemed guests.We sincerely value your feedback and hope to continue exceeding your expectations during your future visits. If there are any specific preferences or requests you have for your next stay, please don't hesitate to share them with us.Thank you once again for choosing Amari SPICE Penang and for your outstanding rating.

8/10 Bien

Rasliza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was near the airport and quite a number of eateries nearby. No shopping mall around though. The lifts didn’t work throughout our 3 nights there due to some issues with the water pipes. Imagine going up and down the stairs :( However, we were given complimentary breakfast as compensation.
Séjour de 3 nuits en novembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 21 nov. 2023
Dear Rasliza,Thank you for choosing Amari SPICE Penang for your recent stay, and we appreciate you taking the time to share your feedback with us.We sincerely apologize for the inconvenience caused by the temporary issue with the lifts during your stay. We understand the challenges you faced and truly appreciate your understanding and patience. Your comfort is our top priority, and we're glad to know that you enjoyed the complimentary breakfast provided as a gesture of goodwill.We have taken note of your comments, and please be assured that we are working to address any issues to prevent a recurrence.Despite the challenges, we hope you had an overall positive experience, and we would be delighted to welcome you back to Amari SPICE Penang for a seamless and enjoyable stay.If you have any further feedback or if there's anything we can do to enhance your future visits, please feel free to share your thoughts with us.Thank you once again for choosing Amari SPICE Penang. We look forward to the pleasure of serving you again in the future.

8/10 Bien

Rajasundari

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very comfortable.
Séjour de 7 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 17 nov. 2023
Dear Rajasundari,We sincerely appreciate your recent feedback regarding your stay at Amari SPICE Penang. It brings us great joy to learn that you found our property to be very comfortable. Your comfort and satisfaction are our top priorities, and it is heartening to know that we were able to meet your expectations.If you have any specific highlights or aspects of your stay that you particularly enjoyed, we would love to hear more about them. Your insights contribute to our continuous efforts to enhance the overall guest experience.We hope to have the pleasure of welcoming you back to Amari SPICE Penang in the near future. If there is anything specific you would like us to arrange for your next stay, please do not hesitate to let us know.Thank you once again for choosing Amari SPICE Penang. We look forward to serving you again soon.

10/10 Excellent

Pupong

Séjour de 1 nuit en novembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 16 nov. 2023
Dear Pupong,We extend our sincere gratitude to you for choosing Amari SPICE Penang as your preferred accommodation and for taking the time to share your excellent rating of 10/10.Your feedback is truly appreciated and serves as a motivating factor for our team. We are delighted to learn that your experience with us was up to your expectations.Should you have any specific comments or suggestions that contributed to your positive stay, we would love to hear them. Our commitment is to consistently provide exceptional service and enhance the overall guest experience.Thank you once again for your kind rating and for making Amari SPICE Penang your preferred choice. We look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Meng Chuan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
近年來住過最好的飯店
設備新穎,環境乾淨舒適,備品足夠,服務貼心,下次來檳城會在入住
Séjour de 3 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 3 nov. 2023
Dear Meng Chuan,Thank you for your feedback about your stay at Amari SPICE Penang. We're delighted to hear that you found the equipment novel, the environment clean and comfortable, and the supplies sufficient during your stay.Your kind words about our considerate service are greatly appreciated. We look forward to welcoming you back next time you visit Penang and providing you with another pleasant experience.Your satisfaction is important to us, and we value your feedback. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Excellent

Chuan Loong

Séjour de 1 nuit en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 21 nov. 2023
Dear Chuan Loong,Greetings from Amari SPICE Penang!Thank you for choosing to stay with us and taking the time to provide a 5/5 rating for your recent experience. We are thrilled to hear that you had a fantastic stay, and your positive feedback means a lot to us.Our team strives to deliver exceptional service, and it's truly rewarding to know that we met your expectations. Your kind words serve as encouragement for all of us to continue delivering the best hospitality to our valued guests.If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more about your experience. Your insights are invaluable as we aim to enhance our services continually.Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Amari SPICE Penang for another exceptional stay.Should you have any future inquiries or if there's anything we can assist you with, please feel free to reach out to us.Wishing you safe travels and memorable experiences wherever your journey takes you!

10/10 Excellent

Hon Man Toma

Séjour de 4 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 31 oct. 2023
Dear Hon Man Toma,We sincerely appreciate your kind words and the perfect rating of 10/10 for your stay at Amari SPICE Penang. It was a pleasure having you as our guest, and we're thrilled to hear that your experience was exceptional.Your satisfaction is our utmost priority, and we look forward to the opportunity of hosting you again in the future. Thank you for choosing us and for your kind feedback.

10/10 Excellent

Jeremy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 27 oct. 2023
Dear Jeremy,Thank you so much for your fantastic 10/10 rating! We're delighted to hear about your wonderful experience at Amari SPICE Penang. We can't wait to welcome you back soon for another memorable stay.

8/10 Bien

John

Séjour de 3 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 25 oct. 2023
Dear John,Thank you for taking the time to review and rate Amari SPICE Penang with a score of 8/10. Your feedback is greatly appreciated, and we're pleased to hear about your positive experience with us.We're committed to continuously improving our services, and your valuable feedback helps us in this endeavor. If there are any specific areas where you believe we can enhance your experience or if you have any suggestions, please don't hesitate to share them with us. Your input is essential in our pursuit of excellence.Once again, thank you for choosing Amari SPICE Penang, and we look forward to serving you even better on your next visit. Your satisfaction is our top priority.

6/10 Satisfaisant

Jivanaa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel rooms used yellow light making it dark and dirty. Bed sheets had stains and toilets had mould. Even the toilet paper had ink on it. Will not come here again.
Séjour de 2 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 24 oct. 2023
Dear Jivanaa,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the issues you encountered during your visit to our hotel.We are deeply concerned to hear about the lighting, cleanliness, and maintenance issues you described, such as stains on bed sheets, mold in the toilets, and ink on the toilet paper. This is certainly not the standard of service and quality that we aim to provide, and we are genuinely sorry for the inconvenience this may have caused.Your feedback is important to us, and we will take immediate steps to address and rectify these issues to ensure a more pleasant and comfortable stay for our future guests.While we understand your decision not to return, we hope that you might reconsider in the future, and give us another opportunity to provide you with a vastly improved experience.If you would like to discuss your concerns further or have any additional feedback to share, please feel free to reach out. Your satisfaction is our utmost priority.

8/10 Bien

Jong

Séjour de 2 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 4 nov. 2023
Dear Jong,We would like to extend our heartfelt gratitude for choosing Amari SPICE Penang for your stay. We also appreciate your time in providing us with a 4/5 rating.Your feedback is important to us, and we are committed to continuous improvement to provide our guests with the best experience possible. If you have any specific comments or suggestions that could help us reach that goal, please feel free to share them with us.We hope to have the opportunity to host you again in the future and make your stay even more enjoyable.

10/10 Excellent

howchee, Bayan Lepas

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
friendly staff
Séjour de 3 nuits en octobre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 6 oct. 2023
Dear How Chee,We sincerely appreciate your wonderful 5/5 rating and your kind comment about our friendly Team Member at Amari SPICE Penang! Our team takes immense pride in delivering exceptional service, and your feedback reaffirms that we are on the right track. We believe that a warm and welcoming atmosphere is crucial to creating memorable experiences for our guests, and we are delighted to hear that our staff's friendliness left a positive impression on you.Thank you for choosing Amari SPICE Penang, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything specific you loved about your visit or any suggestions you'd like to share, please feel free to reach out. Your feedback is invaluable to us as we continuously strive to exceed your expectations.

10/10 Excellent

Soren

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 19 sept. 2023
Dear Soren,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

James

Séjour de 1 nuit en septembre 2023
Réponse de Best regards, The Management Amari SPICE Penang le 2 oct. 2023
Dear James,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

8/10 Bien

Suwanee

Séjour de 3 nuits en août 2023
Réponse de Best regards, The Management Amari SPICE Penang le 7 sept. 2023
Dear Khun Suwanee,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Suzana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicely smell hotel. This is my 3rd time staying at the hotel.
Séjour de 1 nuit en août 2023
Réponse de Best regards, The Management Amari SPICE Penang le 5 sept. 2023
Dear Suzana,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

8/10 Bien

Teh

Voyage en famille
Les points forts : Propreté et personnel et service
24 hours gym nice variety of breakfast - no kids club - mattress is too soft - car park is "opened" to public and is unguarded.
Séjour de 2 nuits en août 2023
Réponse de Best regards, The Management Amari SPICE Penang le 5 sept. 2023
Dear Teh,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari SPICE Penang. We have noted on your comments for immediate rectification and further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

10/10 Excellent

Mohamad Zahamanshah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Best regards, The Management Amari SPICE Penang le 5 sept. 2023
Dear Mohamad Zahamanshah,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Katsuyoshi

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
徒歩範囲にショッピングセンター等は皆無なので個人旅行では不便さを感じると思いますが、コンベンションセンターで仕事であるなら便利な立地であると思う。
Séjour de 5 nuits en août 2023
Réponse de Best regards, The Management Amari SPICE Penang le 23 août 2023
Dear Katsuyoshi,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Yosuke

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very kind and supporting me with warm hospitality. Room is clean and well maintained. it was very comfortable stay. Thank you very much.
Séjour de 5 nuits en août 2023
Réponse de Best regards, The Management Amari SPICE Penang le 22 août 2023
Dear Yosuke,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are pleased that you found value and hospitality during your stay. Our commitment is to continue serving you the best and we look forward to seeing you again on your next trip to Amari SPICE Penang!