Exterieur

Beoordelingen van Smy Tahona Fuerteventura

2.5 out of 5
Smy Tahona Fuerteventura
C/ Alcalde Marcial Velázquez, no. 17, Caleta de Fuste, Antigua, Fuerteventura

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 25 van 72 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 72 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 72 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 72 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 72 beoordelingen" "

7,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
goede ligging
prijs kwaliteit is egoed. Hotel is echter aan renovatie toe mbt gebowuen. Zwembad ziet er nog goed uit. mensen zeer vriendelijk. Eten gezien prijs ook goed.
7 nachten verbleven in februari 2018

10/10 – Uitstekend

John

4 nachten verbleven in februari 2024
Reactie van Miguel, Manager op 8 feb 2024
Thank you! That was very kind of you.

8/10 – Goed

Adrian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice place with good staff
2 nachten verbleven in januari 2024
Reactie van Miguel Dominguez, Manager op 30 jan 2024
Thank you! That was very kind of you.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not bad for price paid
Second time here after staying in 2017. Surprised to see exact same decor and furnishings meaning nothing has been updated in that time. However, clean enough with pleasant staff and decent enough choice of food. Downside was roadworks happening directly outside the hotel which affected water pressure. No fail of hotel though.
4 nachten verbleven in januari 2024
Reactie van Miguel Dominguez, Manager op 22 jan 2024
Thank you for your review. The current refurbishment program is focused on replacing the tiles from the room floors by wooden floors, and we will have new sofa beds in our living rooms very soon.

8/10 – Goed

Tiomi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Manager op 12 dec 2023
Thank you!

2/10 – Ontzettend slecht

Joanna

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
We had was room 201! Dont stay in this room, there is a very loud unit that is on constantly outside the room all day and night, there was also a rat/mouse scratching all night under the bath trying to get out and there is also no air con and you need air con in fuerteventura as its always hot! We stayed up all night and left the next morning and got a refund, the staff on reception were helpful as much as they could be. I cant say much about the food or amenities as we only stayed for less than 12 hours, we had to book in to another hotel.
7 nachten verbleven in november 2023
Reactie van Smy Tahona op 13 nov 2023
We regret that your stay was unsatisfactory, hence the full refund that we granted you.

10/10 – Uitstekend

Brian

1 nacht verbleven in juli 2023
Reactie van Miguel Dominguez, manager op 25 jul 2023
Thank you! We look forward to welcoming you again!

8/10 – Goed

Sylvie Corinne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van Smy Tahona op 16 nov 2023
Thank you!

8/10 – Goed

Danut Doru

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very polite and helpful staff. Food was good. Walking distance to the ocean. Walking distance to the bus stop. The rooms were a bit disappointing. They need to be updated and refurbished as the smell was awful. Bathroom smelling dump. Bedroom smelling mould. Blankets smelling awful but my wife asked for replacement and got a better one.
3 nachten verbleven in maart 2023
Reactie van Management op 28 mrt 2023
Thank you for your kind review. We have in motion a partial refurbishment plan. We look forward to welcoming you again.

4/10 – Matig

Charanjit

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms was never clean enough the tea and coffee machine not working no white wine no mirror in the room no furniture for your patio and never enough choice for food same old food every day
6 nachten verbleven in november 2022
Reactie van Team Smy Tahona op 23 nov 2022
Dear Charanjit,We appreciate the time and dedication invested in sending us your comments.We are very sorry that we have made a negative impression on you. It is a real pity that we have not been able to comment personally during your stay to try to make your experience more positive.We can assure you that we will take your assessment into account in order to carry out corrective measures and continue to improve, as this is our main objective.We look forward to welcoming you back to Smy Tahona very soon.Kind regards,Team Smy Tahona

2/10 – Ontzettend slecht

Geverifieerde reiziger

7 nachten verbleven in december 2020

2/10 – Ontzettend slecht

Aranzazu

Negatief: Netheid, comfort kamer
Hotel cerrado!
El hotel está cerrado, no se usa desde hace días y nadie me lo había comunicado antes de mi llegada. He intentado ponerme en contacto con ustedes y con el alojamiento para cursar una reclamación formal y su respuesta ha sido que no iba a haber respuesta debido a la saturación del momento.
2 nachten verbleven in augustus 2020

6/10 – Redelijk

Colin

All-inclusive hotel/resort but had to pay for standard/basic TV channels (very odd). Not that TV is a requirement on holiday but it good to have the option. Also WIFI only worked in reception, my room was less than 20 feet away from reception. Seemed like 10/15yrs ago.
7 nachten verbleven in december 2019

10/10 – Uitstekend

Dacil

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente y un trato de 10 por parte del personal.
3 nachten verbleven in december 2019
Reactie van Tania op 30 dec 2019
Estimada Dacil, Gracias por su puntación y comentarios. Esperamos nos visite pronto. Un saludo, Tania- Asistente de Dirección

10/10 – Uitstekend

Dacil

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
MUY BUENO, POR MEJORAR SERIA WIFFI EN LA HABITACIÓN
2 nachten verbleven in december 2019
Reactie van Tania op 30 dec 2019
Estimada Dacil, Muchas gracias por su maravillosa puntuación. Tomamos nota de su comentario. Esperamos su próxima visita. Un saludo cordial. Tania- Asistente de Dirección

10/10 – Uitstekend

DOUCY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Très bon hôtel familial
Le tahona garden est un hôtel club à l ambiance familiale. Le personnel y est particulièrement compétent et sympathique. Tout est très propre. L hôtel est idéalement placé au centre de l île et à proximité immédiate de l aéroport. Seul bémol, la vétusté des chambres mais très spacieuses.
5 nachten verbleven in december 2019
Reactie van Tania op 30 dec 2019
Cher Doucy, Merci pour vos commentaires et votre score. Dans l'attente de votre prochaine visite. Cordialement. Tania- Directrice adjointe

4/10 – Matig

STEPHEN

2 nachten verbleven in november 2019
Reactie van labranda tahona garden op 4 dec 2019
Dear guest, We regret that your stay with us has not been to your liking at Labranda Tahona Garden, our team strives every day to satisfy our guests. Best regards, Labranda Tahona Garden Team.

8/10 – Goed

SIMON

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in november 2019
Reactie van AGM op 25 nov 2019
Dear Simone, Thank you very much for your score. We hope see you very soon! Best regards, Tania-Assistant General Manager

10/10 – Uitstekend

Simon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great budget hotel. Simple but clean with beautiful grounds and the food was surprisingly good!
6 nachten verbleven in november 2019
Reactie van Tania- Assistant General Manager op 18 nov 2019
Dear Simon, Thank you very much for your amazing score and comments. We are happy to know that you enjoyed your hlidays with us. We hope see oyu soon! Best regards

6/10 – Redelijk

Stephane

Positief: Personeel en service
Negatief: Netheid
Besoin de rénovation
Chambre sentant le renfermé, une mare d eau devant le frigo, celui ci dev’at Être défectueux. Nourriture froide, un tout inclus bas de gamme
2 nachten verbleven in november 2019
Reactie van Labranda Tahona Garden op 6 dec 2019
Cher invité, Merci pour votre score et nous apprécions votre avis car cela nous aide à continuer à nous améliorer. Labranda Tahona Garden

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
hotel is well situated, within easy walking distance of the centre. hotel was clean and staff very friendly, aiding a relaxing holiday. food was good and dining room was always being cleaned by the staff, ready for the next people. room was a good size. pool was clean and tidy and you didn't have to fight for a lounger!! definitely stay again!
10 nachten verbleven in september 2019
Reactie van Tania- Assistant General Manager op 25 sep 2019
Dear guest, Thank you for your comment and for your score. We hope see you soon! Kind regards,

8/10 – Goed

Niko, Brivio

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Personale di sala e reception cordiale e disponibile, cucina gradevole, pulizia letti delle camere scarsa, biancheria da letto pulita ma macchiata.
7 nachten verbleven in augustus 2019
Reactie van Tania op 5 okt 2019
Gentile cliente Grazie per il tuo punteggio e per il tuo commento. In attesa della tua prossima visita. Cordiali saluti,

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best holiday EVER
We as a family had the best 7 days. Yes the bed was a tad uncomfortable but that's a personal thing. The hotel couldn't have been better for us and we can't wait to return next year.
7 nachten verbleven in augustus 2019
Reactie van Tania- Assitant General Manager op 10 sep 2019
Dear Rebeca, We first like to thank you for sharing your positive feedback and score. We are very happy to know that you had a brilliant time with us and that we were able to meet your expectations. It is rewarding to notice that our intention to provide a quality and professional customer service has been acknowledged and we do appreciate your feedback very much, as we work hard every day to be able to make our guests holidays unforgettable and valuations like yours drive us to follow these commitments. We would love to have you back in our hotel in the future. Kind regards, Tania- Assitant General Manager

10/10 – Uitstekend

Dacil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un trato por parte del personal exquisito
Excepcional el personal. Y la comida. Supera y con creces cualquier cosa negativa o pero q pueda decir
5 nachten verbleven in augustus 2019
Reactie van Tania- Asistente de Dirección op 5 okt 2019
Estimada Dacil, Gracias por su valoración y por su comentario. Esperamos su próxima visita. Un saludo cordial,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Ottimo personale molto simpatico cortese e disponibile. Ottimo servizio di prolungamento all inclusive. Peccato per la pulizia che non è delle migliori
7 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Personnel tres agreable.nourriture tres peu varié et pas terrible.bruyant
7 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean, simple property, great location. Needs air conditioning in rooms.
10 nachten verbleven in augustus 2019
Reactie van Tania- Assistant General Manager op 27 aug 2019
Dear Guest, Thank you very much for your amazig score and your good comment. We hope see you soon! Kind regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in juli 2019
Reactie van Tania- Assistant General Manager op 27 aug 2019
Dear guest, Thank you for your score. We hope see you soon! Best regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottimo rapporto prezzo qualità buona posizione per poter visitare l l'isola
7 nachten verbleven in juni 2019

10/10 – Uitstekend

Salva

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encantó el trato del personal del hotel y la calidad precio inmejorable
4 nachten verbleven in juni 2019

6/10 – Redelijk

Pinja

Negatief: Netheid, personeel en service
2 nachten verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
La disponibilità e la gentilezza del personale. La cucina varia
7 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Rapporto prezzo qualità ottimo,struttura da rimodernare,gentilezza e cortesia del personale il vero punto di forza
7 nachten verbleven in mei 2019

8/10 – Goed

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay - would stay again
Quiet small hotel. Apartment was bigger than I expected. Food was very good by all inclusive buffet standards, although choice was limited (to be expected for a hotel of this size). Area does not have much high rise so got sun in outside patio area until 6pm (in February).
3 nachten verbleven in februari 2019
Reactie van public relations op 17 feb 2019
Thank you very much for choosing us and for all your lovely comments about our hotel. We are happy to know that you have enjoyed our food, the pool, the staff and services , especially the bar man. it is a pleasure to know that the service was good and that you felt well taken care from us. we hope you will return to stay with us in the future we appreciate the recommendations for us and is taken into account. Do not hesitate to contact us if you have any additional comment, doubt or request, also for any possible future holiday in Fuerteventura Best wishes

8/10 – Goed

Graeme

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
LABRANDA Tahona Garden - All Inclusive
Excellent friendly staff always busy and helpful Rooms could do with a kettle and hairdryer, food normal for an all inclusive. Overall we had no problems at all with our stay.
7 nachten verbleven in december 2018
Reactie van Public Relations op 17 feb 2019
Thank you very much for choosing us and for all your lovely comments about our hotel. We are happy to know that you have enjoyed our food, the pool, the staff and services , especially the bar man. it is a pleasure to know that the service was good and that you felt well taken care from us. we hope you will return to stay with us in the future we appreciate the recommendations for us and is taken into account. Do not hesitate to contact us if you have any additional comment, doubt or request, also for any possible future holiday in Fuerteventura best wishes

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Great for a small friendly hotel close to nightlife, food a good selection and staff work hard.
5 nachten verbleven in december 2018
Reactie van Sara op 4 jan 2019
Dear Customer Thank you for your kind words, For us it is a pleasure to work hard for our clients, Let's hope to see you again Best regards

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
personele gentile e professionale struttura dimessa e trascurata
7 nachten verbleven in december 2018
Reactie van Public Relations op 17 feb 2019
Grazie per la vostra opinione, speriamo de potervi avere nuovamente come nostri ospiti per valutare i nostri miglioramenti. cordiali saluti

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Lo que no termino de gustarme fue el buffet,la comida era poco variada y no muy bien cocinada,los postres eran siempre los mismos El desayuno muy bien y la bebidas también El todo incluido muy bien
6 nachten verbleven in december 2018
Reactie van Public Relations op 31 dec 2018
"Estimado cliente" Lamentamos que no hemos cumplido con sus expectativas. Nuestro objetivo principal es que nuestros clientes se sientan bienvenidos y pedimos disculpa si, en algún momento de su estancia, no ha sido el caso. Le rogamos que se pongan en contacto con nosotros a través de nuestro e-mail en el caso de que podamos asistirle con cualquier cuestión. Un saludo cordial, Relaciones Públicas reception.tahonagarden@labranda.com

8/10 – Goed

James

Positief: Personeel en service
Okay Boss
The location, like the staff are excellent. A decent but cold outdoor pool with plenty sun-loungers next to a friendly relaxed poolside bar. We booked in as an all inclusive package and it was fantastic value for money. Only a 5 minute stroll away from the centre of the resort. Food was acceptable, nothing gastronomic but most things were very edible and ample in the buffet restaurant. The many good points about the Tahona are sadly let down by one definite negative .... the condition of the bathroom in our apartment. Let's say that it was long overdue a complete renovation...about 30 years overdue. Having said that, we enjoyed our stay, made all the better by all the staff who are a credit to the hotel, especially Freddy who greets all guests with a broad smile and a cheery "Okay boss". Without a doubt this could be an even better hotel if the obvious renovations were addressed now.
7 nachten verbleven in december 2018
Reactie van Public Relations op 29 dec 2018
Good afternoon James! Thank you very much for left your opinion in Expedia, the opinions of our customers are very important for our activity. Help Us to constantly improve our weak points and improve our services! Your comments and opinions are appreciated because they allow us to evaluate the quality of our facilities and services and to see if we meet the needs and expectations of customers. Otherwise, it was particularly nice to see that your impression of our staff and the service was good and that you felt well taken care of during your stay. We are undergoing constant change to improve the guest experience and I hope to welcome you back in the future to experience this for yourself. Sincerely yours Alessandro Dibilio reception.tahonagarden@labranda.com

6/10 – Redelijk

Carmen, Madrid

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
El personal del buffet fabuloso. La comida repetitiva, con carnes y pescados pasados. Fruta verde. Mousses que eran cremas y la presentación horrible. Mal mantenimiento. Puertas que no encajan, mobiliario escaso, sillones que parecen futones de lo bajos que son. Había que pagar por ver la TV, sólo había acceso a un canal. Jamás había visto algo semejante en ningún hotel nacional o extranjero.
8 nachten verbleven in oktober 2018

6/10 – Redelijk

Francisco

Negatief: Netheid, staat van de accommodatie en faciliteiten
Muy viejito
Demasiado viejo. Nuestra habitación tenia el suelo muy sucio y deteriorado y a pie de calle pero la chica de recepción fue encantandora y nos cambio a otro en mejores condiciones. El hombre de mantenimiento tambien muy amable.
2 nachten verbleven in september 2018

8/10 – Goed

giack, Siena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Abitazione accogliente, ubicata in ottima posizion
Struttura in uno dei pochi paesi di vita notturna, visto che la massima ambizione nei dintorni è fino alle 22.00 della sera, qui almeno fino a 00.00 qualcosa e qualcuno trovi ancora in giro, a 10 min a piedi dal mare e dal porto con strutture per escursioni marine in barca, posto molto accogliente e personale disponibile, ubicato al centro dell’isola, quindi con noleggio di macchina molto comodo per visitare sia le coste del nord che del sud.
7 nachten verbleven in augustus 2018

6/10 – Redelijk

Andrea, Carbonia

Positief: Personeel en service
Molto semplice
Residence non di alto livello, ma comunque un valido appoggio per chi vuole girare bene l'isola. Cibo buono e personale molto gentile e disponibile.
7 nachten verbleven in augustus 2018

10/10 – Uitstekend

Nikki

Bargain
Great hotel, friendly efficient staff. Clean. Great location
7 nachten verbleven in augustus 2018

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff at the hotel could not do enough for you. Fantastic service by everyone.
11 nachten verbleven in juli 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Staff
Was competent and welcoming from all staff. Rooms cleaned daily, reception staff very good and dining room staff too. Good holiday all round.
7 nachten verbleven in mei 2018

10/10 – Uitstekend

Angie, West Lothian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I have been here 4 times and this hotel just keeps getting better. I noticed more improvements this year. Supplying shower gel, upgrade your all inclusive to premier to get branded drinks. New sunbeds around the pool, welcoming drinks or shots at dinner depending on the theme night. The hotel is always clean, the staff are lovely & efficient. They will help you no matter what or if you have a problem. The food was amazing & not repetitive. This is a wee gem of a place.
7 nachten verbleven in april 2018

8/10 – Goed

sophie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Agréable
La seule chose qui m'a déplu c'est au niveau des desserts c'est toujours la même chose et ce n'est pas si bon.

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Can't wait to go back ...
Having booked a short 3 night break to escape the miserable weather in the UK, we plumped for Caleta de Fuste which we visited a year and a half ago. We wanted to keep costs down and decided to take a punt of the Tahona Garden having read some of the reviews and seen the incredible value price! We were not disappointed!!!! Arrival was pleasant and swift and we were directed to our apartment (116). Yes, the apartments are dated, but they are clean and very spacious. The bed was two singles pushed together but this is standard practice in most hotels. There were plenty of towels and a cot and bedding were provided for our little one. We stayed on an All Inclusive basis and the value for money was EXCEPTIONAL. The food was lovely and always tasty and hot (those who say it is cold/tepid clearly dine later in the service than us!) the wine was very drinkable (Ive had MUCH worse at far more expensive hotels) and the fact that a menu clearly stated what drinks were covered on the AI package was very helpful. I was particularly excited to see Cava on the list and endeavoured to drink my body weight in it over the course of the stay! The staff in this hotel are an utter credit to the management. They are so helpful, friendly, polite and work oh so hard! There is a lovely relaxed atmosphere in this hotel which is fabulous for families and 'older' couples. I will definitely be heading back there!
3 nachten verbleven in maart 2018

8/10 – Goed

Johan

Positief: Netheid, personeel en service
Valuable stay
This is a valuable stay. However, bear this in mind; a quiet place, mostly senior citizens, non-spiced food (senior citizens) made with little affection. The beds, at least in our rooms, had madrassers made of wood and pillows made of rock :-). Clean and friendly staff!
7 nachten verbleven in januari 2018