2/10 – Ontzettend slecht
Christopher
Reisde met partner
11 jan 2026
We were unable to reach our destination because all flights from the United States to the Caribbean were canceled following U.S. military action in Venezuela and the capture of its leader and his wife. This was a completely uncontrollable, force-majeure situation. We attempted multiple times to contact the hotel to cancel our reservation, but our request was denied and we were told no refund would be issued.
The lack of flexibility and basic customer support in response to an act-of-God event is extremely disappointing. It is pathetic how such money hungry individuals would take this approach rather than showing understanding or encouraging future business, the hotel chose a rigid, money-driven approach. We will never consider booking with this hotel again and strongly advise others to do the same.
Given this experience, we can only imagine how issues would have been handled had we actually arrived at the resort.
Christopher
7 nachten verbleven in januari 2026























