Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 100 van 129 beoordelingen" "
10 - Uitstekend
100
Gastenscore: 8 - Goed. 20 van 129 beoordelingen" "
8 - Goed
20
Gastenscore: 6 - Redelijk. 5 van 129 beoordelingen" "
6 - Redelijk
5
Gastenscore: 4 - Matig. 0 van 129 beoordelingen" "
4 - Matig
0
Gastenscore: 2 - Ontzettend slecht. 4 van 129 beoordelingen" "
2 - Ontzettend slecht
4
9,6/10
Netheid
9,2/10
Personeel en service
8,8/10
Voorzieningen
9,6/10
Staat van de accommodatie en faciliteiten
9,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
ziad
Reisde met partner
23 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay in this hotel was one of the most beautiful times. The hotel is wonderful in all its details. I love to thank all of the staff , and I especially thank Mr Carroll and Ms Season
ziad
6 nachten verbleven in mei 2024
10/10 – Uitstekend
Marcelle
4 mei 2024
Marcelle
2 nachten verbleven in april 2024
6/10 – Redelijk
Hamparsum
Zakenreiziger
30 apr 2024
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff need a little more knowledge of English. reception desk is manned by inexperienced staff that have no common sense and communication.
waiteress staff pounce and clear your table when you get up to get more food from the buffet and give your table to others and make people angry . staff need to be trained in serving and pouring drinks especially beer. its not okay to have a glass full of frothy beer.
Hamparsum
4 nachten verbleven in april 2024
Reactie van Alice op 30 apr 2024
Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.We are very sorry for your poor accommodation experience. Your feedback has been shared with the F&B team and FO team, and we will strengthen the training of our staff English proficiency and service skill.Thank you again for your sharing , looking forward to welcoming you soon.Alice ChenGuest Experience Manager
10/10 – Uitstekend
Heneri
15 apr 2024
Heneri
3 nachten verbleven in april 2024
Reactie van Alice op 7 mei 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
24 dec 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Great location but NO A/C!!
The location of this hotel is amazing if you’re planning to do some furniture shopping. It’s super convenient where you don’t even need to go outdoors as it is connected to the hotel.
However, we complained about our room being too hot multiple times during our 2 day stay. They sent maintenance but nothing changed, when we complained again they told us they turned off the a/c of all room… and ended up bringing us a FAN.
Ive never stayed at a 4/5 star hotel with this issue nor have been offered a fan… I was lost for words.
Didn’t sleep well at all.
Geverifieerde reiziger
2 nachten verbleven in december 2023
Reactie van Alice op 26 dec 2023
Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.I'm very sorry for the bad accommodation experience you had. In recent days, the temperature in Foshan has been below ten degrees, and due to the cold weather, the hotel's air conditioning is mainly for heating.I have share this comment with the management team for further actions and meanwhile may I have the honor to welcome you for the next arrival.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
Ranjay
Zakenreiziger
22 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One of the best hotels
Ranjay
4 nachten verbleven in december 2023
Reactie van Alice op 26 dec 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
talia
Reisde met een groep
15 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this hotel is excellent and in a great location. its connected to the famous furniture mall Luvre and very easy to get around to all the major shopping centers.
the concierge name "Daniel" was great , he spoke such good english and was very helpfull giving us excellent customer service. that team was great !! very very helpfull
talia
3 nachten verbleven in november 2023
Reactie van Alice op 16 nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
Wai Lung Thomas
Zakenreiziger
12 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wai Lung Thomas
1 nacht verbleven in november 2023
Reactie van Alice op 14 nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
YU-SHAN
Zakenreiziger
10 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
YU-SHAN
2 nachten verbleven in oktober 2023
Reactie van Alice op 13 okt 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
8/10 – Goed
Joshua
Zakenreiziger
21 aug 2023
Positief: Netheid, personeel en service en comfort kamer
Joshua
2 nachten verbleven in augustus 2023
Reactie van Alice op 24 aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
8/10 – Goed
Gabriel
18 aug 2023
Gabriel
3 nachten verbleven in augustus 2023
Reactie van Alice op 13 sep 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
Majed, Riyadh
3 aug 2023
Positief: Voorzieningen
I had a great stay,the property was very nice. Rooms were very nice ,spacious and comfortable. Staff were very friendly and helpful. Breakfast was great with large selection of fresh items.
Majed
4 nachten verbleven in juli 2023
Reactie van Alice op 8 aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
YU-SHAN
23 jul 2023
YU-SHAN
2 nachten verbleven in juli 2023
Reactie van Alice op 25 jul 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
Kely
Zakenreiziger
18 jul 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kely
3 nachten verbleven in juli 2023
Reactie van Alice op 19 jul 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice Chen
10/10 – Uitstekend
Vincent Y M
3 jul 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vincent Y M
1 nacht verbleven in juni 2023
Reactie van Alice op 4 jul 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
Eli
30 apr 2023
Eli
2 nachten verbleven in april 2023
Reactie van Alice op 10 mei 2023
Dear Eli,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
8/10 – Goed
Y L CHRISTINE
Reisde met een groep
13 apr 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Y L CHRISTINE
1 nacht verbleven in maart 2023
Reactie van Alice op 9 jun 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
29 nov 2021
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was clean and design was amazing
Geverifieerde reiziger
2 nachten verbleven in november 2021
10/10 – Uitstekend
Taryn Nicola
2 jan 2021
Taryn Nicola
1 nacht verbleven in december 2020
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
31 dec 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
舒適
樓底很高,床很舒適, 昇降機不能直達,需要轉乘!略為不便!
Geverifieerde reiziger
1 nacht verbleven in december 2020
10/10 – Uitstekend
Stanley Man Sing
23 sep 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stanley Man Sing
1 nacht verbleven in september 2020
10/10 – Uitstekend
Ranjay
Zakenreiziger
18 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Every thing in this hotel is fantastic
Ranjay
2 nachten verbleven in november 2019
10/10 – Uitstekend
Geverifieerde reiziger
28 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in januari 2020
10/10 – Uitstekend
Geverifieerde reiziger
22 jan 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in december 2019
10/10 – Uitstekend
tuyet anh
Zakenreiziger
4 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel
tuyet anh
1 nacht verbleven in januari 2020
10/10 – Uitstekend
Colleen
Reisde met familie
28 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A+ Hotel
Really spacious and clean rooms. Bathrooms are so nice. Breakfast buffet, especially their waffles and samosas, are amazing. Also very convenient if you’re checking out Louvre Furnishings.
Colleen
5 nachten verbleven in december 2019
8/10 – Goed
Gautam, Pune, India
Zakenreiziger, Reisde met partner
9 dec 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
High ceiling rooms. Furniture in room for sale. Excellent spread for breakfast with an amazing view
Gautam
3 nachten verbleven in december 2019
10/10 – Uitstekend
Rushank
Zakenreiziger
6 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rushank
3 nachten verbleven in december 2019
10/10 – Uitstekend
SAU FONG
27 nov 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SAU FONG
1 nacht verbleven in november 2019
10/10 – Uitstekend
Sultan
25 nov 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sultan
5 nachten verbleven in november 2019
2/10 – Ontzettend slecht
Geverifieerde reiziger
Zakenreiziger
23 nov 2019
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
I AM A BUSINESS TRAVELLER AND I WENT TO DINNER DOWNSTAIRS AND I HAD $6000 STOLEN FROM MY ROOM.
Geverifieerde reiziger
1 nacht verbleven in november 2019
Reactie van Thibaud Geffroy op 26 nov 2019
Dear sir,
Thank you very much for staying with us last week, we have well received information in regards to a possible missing 6000 USD when you checked out.
Following a throughout investigation involving our 360 degrees CCTV cameras as well door locks digitized system allowing us to have clear records of guest or personal alike entering the room, I regret to inform you that we were not able to identify any suspicious occurring during the entire stay.
As a matter of fact both CCTV footage and door lock system show exactly similar information with only his key used to enter the room during the entire period of his stay
Please rest assured that right after receiving your phone call, I have personally ensure with the entire team including our Hotel General Manager, was focusing on identifying possible theft within the hotel, but all evidences and records are not indicating any suspicious attempt to steal anything from the guestroom.
I remain at your entire disposal may you need any additional information or assistance and look very much forward to have the opportunity to welcome you soon in Foshan.
Sincerely yours
Thibaud Geffroy
2/10 – Ontzettend slecht
Gary
Zakenreiziger, Reisde met partner
3 nov 2019
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very hot then when we arrive I’ll call supervisor three for time to fix that AC problem but nobody picks it and Book clubroom and all night we stay awake can’t sleep very very bad experience
Gary
1 nacht verbleven in oktober 2019
Reactie van Thibaud Geffroy op 5 nov 2019
Dear Gary,
Thank you for choosing to stay with us at Sofitel Foshan and sharing your feedback.
By the time I saw your comment, I have shared with housekeeping and engineering team for further investigation and actions.
I fully understand your upsets, please do accept me sincere apology. In Sofitel, we are committed for a higher level of guest experience, your feedback is very important for us.
I look forward for an opportunity to welcome you in person.
Sincerely
8/10 – Goed
Geverifieerde reiziger
27 okt 2019
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in oktober 2019
10/10 – Uitstekend
indra
21 okt 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
indra
6 nachten verbleven in oktober 2019
10/10 – Uitstekend
chao wa
30 sep 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
每間房可帶一名十二歳以下小童享受免費的豐盛早餐。酒店位置極佳,方便到樓下的傢俬博覽會選擇商品。
chao wa
1 nacht verbleven in september 2019
8/10 – Goed
io chun
22 sep 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
不錯
不錯
io chun
2 nachten verbleven in augustus 2019
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met partner
18 sep 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New, modern, stylish, high quality with reasonable prices
Geverifieerde reiziger
2 nachten verbleven in september 2019
8/10 – Goed
maria lourdes
17 sep 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
maria lourdes
3 nachten verbleven in september 2019
10/10 – Uitstekend
Nicole, Los Angeles, CA
3 sep 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was overwhelming impressed with the Sofitel, the beauty of the hotel, the luxuriousness of my suite and the service of all of the staff especially Phoenix from the Front Desk and Concierge. I have never received the level of service that I was treated with by Phoenix. She truly went above and beyond and really took care of me all weekend. I will definitely be returning to the Sofitel Foshan and Phoenix is a big part of this. Also the food was delicious both in the restaurant on the 58th Floor and the Club on the 32nd Floor!
Nicole
3 nachten verbleven in augustus 2019
10/10 – Uitstekend
Oksana, Melbourne, Australia
Zakenreiziger
25 aug 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, awesome service, delicious breakfast and a luxurious room. I was helped by Saadia, what a true asset she is to this hotel! Very knowledgeable, polite, helpful and always with a happy smile! Thank you Sofitel and Saadia for making my stay so perfect! Oksana from Australia.
Oksana
4 nachten verbleven in augustus 2019
10/10 – Uitstekend
PUI SHUN
3 aug 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel. The best in the area
PUI SHUN
1 nacht verbleven in juli 2019
8/10 – Goed
Polly
15 jul 2019
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer