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Avis sur La Quinta Inn & Suites by Wyndham Sunrise

2.5 out of 5
La Quinta Inn & Suites by Wyndham Sunrise
13600 Nw 2nd St, Sunrise, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 445 avis sur 1646." "
Note des voyageurs de 8 (Bien), d’après 414 avis sur 1646." "
Note des voyageurs de 6 (Satisfaisant), d’après 298 avis sur 1646." "
Note des voyageurs de 4 (Médiocre), d’après 214 avis sur 1646." "
Note des voyageurs de 2 (Horrible), d’après 275 avis sur 1646." "

6,6/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Annie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pas de ventilation dans la salle de bain donc odeur constante et désagréable d'humidité. L'ascenseur ne fonctionnait pas pendant quelques jours. La machine à jus ne fonctionnait plus pour le déjeuner. Chambres faites aux 3 jours : toujours besoin de demander des débarbouillettes car nous sommes 4. L'évier et le bain n'ont pas été lavés de la semaine. La rénovation ferait du bien à cet hôtel.
Séjour de 7 nuits en mars 2024
Réponse de Manager le 10 avr. 2024
Hello Annie,We apologize for the inconveniences you encountered during your stay. We appreciate your feedback and will address these issues with the relevant departments for improvement. We strive to ensure our guests have a comfortable experience and will take your comments into consideration for future enhancements.

6/10 Satisfaisant

MICHEL

Voyage en famille
Les points forts : Propreté
Our toillet blocked and it took a while before getting service. I went to men’s toilet in the lobby and it was blocked solid as well. I complained to the front desk person who offered to get a refund for me from her supervisor. Never got a penny back and I will never go back to that hôtel. Will never recommend it either. Sorry!
Séjour de 1 nuit en février 2024
Réponse de Manager le 10 avr. 2024
Hello MICHEL,We apologize for any inconvenience you experienced during your stay. Your feedback has been noted and will be shared with the team for further review. Thank you for sharing your experience with us.

6/10 Satisfaisant

Gael

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Bon rapport qualité - prix
Ascenseur en panne, personne pour nous aider. Mais un bon rapport qualité /prix et très pratique pour faire ses courses dans l’outlet situé juste à côté.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 avr. 2024
Hello Gael,We apologize for the inconvenience you experienced with the elevator. We strive to offer a good value for our guests and are delighted you found our location convenient for shopping at the nearby outlet mall. Your feedback is appreciated as it helps us improve our services for future guests.

8/10 Bien

Sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon hôtel de catégorie moyenne. Correct pour une nuit.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 avr. 2024
Hello Sonia,Nous sommes ravis que vous ayez trouvé notre hôtel conforme à vos attentes pour votre séjour d'une nuit. Votre confort est important pour nous et nous espérons vous revoir bientôt pour une expérience encore plus agréable.

2/10 Horrible

Christian

Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Carine

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pour un hotel 3 etoiles 1 peu déçue: Ventillation pas très propre L'organisation de la chambre est bizarre Lavabo a l'entrée de la chambre c'est surprenant. La chambre sent l'humidité. Un seul transat correct au bord de la piscine!! Par contre La literie et bien. Le personnel est gentil et serviable. Pratique pas loin de sawgrass

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Annabelle

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The greeting and room were great but the broken elevator made it a pain in the ass to carry our luggages
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Édith, Québec

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Plusieurs jours avec odeur de weed corridor du 2e étage. Tables à déjeuner non nettoyées régulièrement et collantes. Corridors avec des petites déchets au sol . Déjeuner pareil a tous les jours. Chambre 111 : eau qui sortait des planches de salle de bain et odeur forte d’humidité. La chambre 202 beaucoup mieux. Entretien général des aires communes désuet à remplacer (tapis, tapisseries, peinture, etc), fenêtres de l’entrée non nettoyées.
Séjour de 6 nuits en mars 2023
Réponse de GM le 9 avr. 2023
Merci d'avoir pris le temps de partager votre expérience. Nous sommes impatients de vous accueillir à nouveau pour une meilleure expérience.

4/10 Médiocre

richard

Séjour de 1 nuit en mars 2023

2/10 Horrible

Jacques

Voyage en famille
Les points faibles : Propreté et équipements
salle de bain sale des fourmis dans la chambre senteur tabac odeur dans le lobby vibrations de tuyau
Séjour de 1 nuit en février 2023
Réponse de GM le 9 févr. 2023
We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we work to provide. We'll be addressing your concerns with the appropriate members of our team moving forward and we look forward to sharing a more positive experience with you soon.

8/10 Bien

Lassaad Mohamed

Voyage en couple
Les points forts : Personnel et service
Proche de sawgrass mall et Ikea
Séjour de 1 nuit en août 2022
Réponse de GM le 18 oct. 2022
Cher LassaadJ’apprécie que vous preniez le temps de nous parler de votre expérience à La Quinta Sunrise. Votre satisfaction et votre confiance continue en La Quinta Inn and Suites sont nos principales priorités. J’ai hâte de vous montrer que nous travaillons fort pour nous assurer que chaque visite répond à vos attentes et à nos normes élevées.Merci encore pour votre temps, et nous avons hâte de vous revoir bientôt.Sincèrement Directeur Général

8/10 Bien

Catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rapport qualité prix parfait
Séjour de 1 nuit en juillet 2022
Réponse de GM le 31 août 2022
Chère CatherineJe vous remercie d'avoir pris le temps de nous parler de votre expérience à La Quinta Sunrise.Votre satisfaction et votre confiance continue dans La Quinta Inn and Suites sont nos principales priorités. J'ai hâte de vous montrer que nous travaillons dur pour nous assurer que chaque visite répond à vos attentes et à nos normes élevées.Merci encore pour votre temps, et nous espérons vous revoir bientôt.Sincèrement,Directeur général

8/10 Bien

martin-pierre

Voyage en famille
Les points forts : Personnel et service
Propreté moyenne
Séjour de 1 nuit en janvier 2022
Réponse de Assistant General Manager le 9 janv. 2022
Dear Mr. Martin-Pierre, Thank you so much for the 4-star rating. Sincerely, Daniel Castillo

10/10 Excellent

Jean-Christophe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Assistant General Manager le 31 oct. 2021
Dear Mr. Jean-Christophe, I would like to thank you for taking the time to share your experience with us. We take great pride in providing a Here for You experience. Your feedback is a great testament to our hard work and dedication. Rest assured I will share your feedback with my team so they can share this moment together. Sincerely yours, Daniel Castillo

10/10 Excellent

Coral

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendly quite safe convient ...Breakfast needs to be upgraded
Séjour de 3 nuits en mai 2024

10/10 Excellent

Marvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 2 nuits en mai 2024

10/10 Excellent

Frandy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the atmosphere, the area , the room was clean , I just don’t like the pool
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello Frandy,We appreciate your positive feedback on the atmosphere, room cleanliness, and our location. We will take note of your feedback regarding the pool for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Stevania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved it
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Stevania,We are delighted to hear that you enjoyed your stay with us! Our team strives to provide a memorable experience for all our guests. Should you have any further feedback or wish to share more about your stay, feel free to reach out to our management team directly. Thank you for choosing to stay with us!

2/10 Horrible

Marjorie

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was not clean, room smell , I actually had to go to the desk for them to come spray the room. Ceiling was a mess. Terrible experience, unfortunately it was a very last meeting booking . Do not recommend mostly if you’re with kids.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 18 mai 2024
Hello Marjorie,We are truly sorry to hear about your disappointing experience. Guest feedback is essential for us to address any areas needing improvement. We encourage guests to communicate any concerns during their stay so that we can promptly assist. Thank you for sharing your thoughts, and we hope you give us another opportunity in the future.

4/10 Médiocre

Pamala

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Light in bathroom had a short in it. Stained carpet. Coffee pot missing brew basket. Just run down overall.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 18 mai 2024
Hello Pamala,Thank you for sharing your feedback with us. We appreciate your comments and will forward them to our maintenance and housekeeping teams for further review and improvements. We hope you will consider staying with us again in the future so we can provide you with a better experience.

4/10 Médiocre

kevin

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checkin was somewhat lengthy and should have had more help. Got off elevator to go to room and hallways were disgusting. Filthy carpets and damaged walls. Upon entering room the atmosphere was very similar..personal items left behind and used soap in shower..building should be torn down. Pinesol is just lipstick and rouge. Please do better!!
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello kevin, Thank you for sharing your experience with us. We appreciate your feedback and will address the concerns you raised with our team for further improvement. We strive to provide a pleasant stay for all our guests and regret if we fell short during your visit. Your comments are valuable as we continue to enhance our services.

8/10 Bien

Derek

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The place is a "what you pay is what you get". It is ok for a short stay.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello Derek,We appreciate your feedback on your recent stay with us. Our aim is to provide a comfortable experience for all our guests, and we value knowing your thoughts. If you have any questions or further comments, feel free to reach out to us.

8/10 Bien

Ana

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Buena atención y limpiez..! Algunos espacios deteriorados como el ascensor, o la puerta de l habitación con desgaste…
Séjour de 2 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello Ana,Thank you for sharing your feedback with us. We appreciate your compliments on our service and cleanliness. Your observations regarding the elevator and room door will be shared with our maintenance team for further review and improvement. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Israel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The environment was great
Séjour de 5 nuits en mai 2024
Réponse de Manager le 19 mai 2024
Hello Israel,We are pleased to hear that you enjoyed the environment during your stay. We strive to create a welcoming atmosphere for all our guests. If you have any further feedback or suggestions, feel free to reach out to the hotel management. Thank you for sharing your experience with us.

6/10 Satisfaisant

Andrea

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 21 nuits en mars 2024
Réponse de Manager le 13 mai 2024
Hello Andrea, We're glad to hear you chose to stay with us. Let us know if you have any feedback to share about your recent visit. We appreciate your patronage and look forward to welcoming you back soon!

8/10 Bien

Esteban

Les points forts : Propreté et personnel et service
n/a
Séjour de 2 nuits en mai 2024
Réponse de Manager le 11 mai 2024
Hello Esteban,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments have been noted for our ongoing improvement efforts. We appreciate your valuable input and hope to welcome you back in the future.

2/10 Horrible

Tenika

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Manager le 11 mai 2024
Hello Tenika,We're disappointed to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any further details so we can address any concerns you may have.

6/10 Satisfaisant

Deborah

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I got 2 suites, they were supposed to sleep 6, they didn't
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Deborah,We appreciate your feedback regarding the size of our suites and apologize for any inconvenience caused during your recent stay. Please feel free to contact our management team to discuss your experience further. Thank you for bringing this to our attention.

10/10 Excellent

Ray

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Ray,We're thrilled to hear you had a wonderful stay with us! Our team appreciates your support and looks forward to welcoming you back soon.

2/10 Horrible

Kylee

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was very dirty. Used q tips, bandages, and other trash behind and under furniture. Multiple lights didn’t work in the room, mini fridge had mold, and sheets were torn on the beds.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Kylee, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comments will be shared with our housekeeping team for review and improvement. Please contact our management team directly for further assistance with your concerns.

10/10 Excellent

Marly

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Muy limpio
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Marly,We are thrilled to hear that you found our hotel to be very clean. Our team takes great pride in maintaining high cleanliness standards for all our guests to enjoy. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Crystal

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stop for the night. Breakfast was just okay. No fruit or yogurt.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Crystal,Thank you for sharing your feedback with us. We appreciate knowing your thoughts on our breakfast offerings and will take your comments into consideration for future improvements. Your input helps us enhance our services to better cater to our guests' preferences and needs.

6/10 Satisfaisant

Andres

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For the brand of Wyndham the property is in dire need of work. The elevator has you panicking that you dont get stuck. We had to request soap and shampoo none left in our room. Breakfast was horrible, no fruit or yogurts as suggested in pictures you were left with the options of toast or bagels and you did have eggs no bacon or sausage. I understand that with this economy prices on food have gone up significantly, but with the hotel price you could have afforded one option of the other!
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Andres, We appreciate your detailed feedback. We will share your concerns with the relevant teams for review. Your comments help us improve our services for future guests. If you'd like to discuss your stay further, please reach out to our management team directly.

10/10 Excellent

Thomas A

Great experience!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Clean and quiet
Séjour de 3 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Shannon,We're delighted to hear that you enjoyed a clean and quiet stay with us. Your comfort is our top priority! We appreciate your positive feedback and look forward to hosting you again in the future.

2/10 Horrible

Howard

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms need some serious maintenance. They advertised breakfast at 600 by 630 still was not available.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Howard, We appreciate your feedback regarding the room maintenance and breakfast service. We will share your comments with our team for further review and improvement. If you have any additional details or would like to discuss your stay further, please feel free to contact our management team.

8/10 Bien

Yanick

Voyage en famille
I wanted a place to crash - a room with a bed and a shower. I wasn’t looking for luxury.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Yanick,We appreciate your feedback and are glad to hear you found our accommodations suitable for your needs. If you ever decide to return, we hope to provide you with another comfortable stay.

2/10 Horrible

Terry

The bathroom fan it was Loud and it had a hole in the ceiling. The bathroom, toilet paper holder was broke. The elevator ran slow and sound, like it was gonna fall apart. They put me in another room and it was the same thing. It was a hole in the wall that holds the toilet paper. I was there for three nights, and I have not seen the cleaning Cleaning person to make my bed Cleaning my room and giving me fresh towels. I noticed at the front desk. There was a couple other guests complaining about their room. Thank you.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Terry, We apologize for any inconvenience you experienced and appreciate your feedback. We take all guest concerns seriously and will address the issues you mentioned with our team for improvement. Your comments will help us enhance our services and facilities for future guests.

8/10 Bien

nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed on night it was good
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello nicole,Thank you for sharing your feedback with us. We are pleased to hear that you had a good experience during your stay with us. Should you have any further comments or suggestions, please feel free to reach out to us directly. We appreciate your business and hope to welcome you back again in the future.

8/10 Bien

Elizabeth

Voyage en famille avec de jeunes enfants
Every was ok
Séjour de 3 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Elizabeth,Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you back in the future for an even better stay.

2/10 Horrible

Kandiss

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Manager le 1 mai 2024
Hello Kandiss, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us to share any feedback you may have so we can address any concerns.

8/10 Bien

Franco

Voyage en groupe
It was average
Séjour de 3 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Franco,We appreciate your feedback and will share it with our team for further improvements. We hope to welcome you back in the future for an enhanced experience.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Thomas,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Irina

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Un excelente hotel
Séjour de 2 nuits en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Irina,Nos complace saber que disfrutó de su estadía con nosotros. Esperamos darle la bienvenida de nuevo en el futuro.

10/10 Excellent

Jane

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was a great stay! The pool wasn’t as clean as we expected (someone pooped in it and there were leaves left in), but the staff were quick to take care of it when we mentioned a mess left in there. Front desk ladies were lovely! Elevator was a bit scary, we chose the stairs every time after a power outage lasted for about 2 hours. We booked a suite and one of the lights flickered, but the room was quite clean! What you can expect for the price. Would recommend if you’re not expecting a 5 star stay.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Jane,We appreciate your feedback and are glad to hear you had a great stay overall. Our team is committed to addressing any issues promptly. Your comments about our staff and cleanliness are wonderful to hear. We're sorry to hear about the inconvenience with the pool and elevator, but we're pleased that our team assisted. Thank you for recommending us for those looking for a budget-friendly option.

4/10 Médiocre

Enzo

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we first got there on Saturday night around 9:00 p.m. the room was damp and had a stench. We had to leave the door open and the air going to make it better. While walking around the room without shoes on,it felt like there were crumbs or ? On the carpet. I used 2 pieces of tissue(Kleenex ) and the box was empty. I had to go ask for more and that was about 10 mins after we arrived. We assumed the room would be cleaned the next day as we had to leave early for the Panther game. Upon returning Sunday night. The room was not touched all towels and everything that was used still in the same place. Each day we had to keep reprogramming our key card as it would not work.everyday. Monday we left early again for the day to FTa.Lauderdale beach only to come back at 7 pm into the same situation with no new clean towels or garbages emptied. Tuesday we finally had to ask them to clean the room. We waiting most of the day, they finally came in about 2:30 pm and just sprayed something on the carpet. No vacuuming. We went out to the pool to wait and have a swim but that was even more of a disaster. Every chair was broken , missing straps, holes in the metal. The pool was disgusting, it had not been cleaned the whole time we were there as the same branches and garbage that were inthe pool on Sunday morning were-stil in it. I will attach photos if possible when I finish. There was not enough water in the pool to circulate as it was about 6 inches too low.
Séjour de 4 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Enzo, We regret to hear about the issues you encountered during your stay and appreciate you bringing them to our attention. Each guest's experience is important to us, and we will address your concerns with our team for thorough review and improvement. We encourage you to contact management directly to discuss your stay in further detail.

8/10 Bien

Daviana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything, staff very kind, good breakfast.
Séjour de 4 nuits en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Daviana,We are delighted to hear that you enjoyed our convenient location, friendly staff, and delicious breakfast offerings. We appreciate your positive feedback and hope to welcome you back again in the future for another enjoyable stay.

4/10 Médiocre

Yolanda

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Front desk lady was nice. However microwave over was very dirty and no housekepping available on Sunday. I couldnt use it.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Yolanda, We appreciate your kind words about our front desk staff. We regret to hear about the cleanliness issue with the microwave and the unavailability of housekeeping services on Sunday. We have noted your feedback for our improvement efforts.

4/10 Médiocre

jeff, San Francisco

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello jeff, We appreciate you choosing to stay with us and value your experience. Please feel free to reach out to us with any feedback from your recent stay so we can address any concerns you may have had. Your satisfaction is our top priority.