Extérieur

Avis sur Four Points by Sheraton Fort Lauderdale Airport - Dania Beach

3 out of 5

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 579 avis sur 1097." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1097." "
Note des voyageurs de 6 (Satisfaisant), d’après 135 avis sur 1097." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1097." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1097." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Ginette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were always smiling and happy
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Ginette, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you on a return trip. Best, Melissa Cockerham, GM

6/10 Satisfaisant

Stéphanie

Voyage en famille
Les points forts : Personnel et service
L’emplacement n’est pas idéal
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear Stéphanie, I am sorry to see that our location was not a perfect fit for your travel needs on this particular trip. We appreciate your business and hope to host you again should you need to return to the area. Sincerely, Melissa Cockerham, GM

8/10 Bien

Helene

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
J’adore près du port et de l’aéroport 👍
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Dear Helene, Thanks for letting us know you enjoyed your visit and our convenient location. We appreciate your patronage! Best, Melissa Cockerham, GM

10/10 Excellent

France

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien car près du port et de l’aéroport.
Séjour de 1 nuit en mars 2024
Réponse de GM le 23 mars 2024
Dear France, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Melissa Cockerham, GM

10/10 Excellent

Chantal

Voyage en famille
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Très bien
Séjour de 1 nuit en janvier 2024
Réponse de GM le 1 févr. 2024
Dear Lina, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Sincerely, Melissa Cockerham, GM

8/10 Bien

Alain

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Suzanne, quebec

Voyage en couple
we had booked with expedia and the hotel assigned us a room on the highway 95 side and it was very noisy all night; you need earplugs It's not funny in vacancy !
Séjour de 1 nuit en décembre 2023
Réponse de GM le 23 déc. 2023
Dear Suzanne,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room location. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Melissa CockerhamGeneral Manager

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Près de l'aéroport et du port et petit restaurant
Séjour de 1 nuit en novembre 2023
Réponse de GM le 7 déc. 2023
Dear Michel, Thanks for sharing this generous rating of your experience with us. We appreciate the support and hope to host you again. Sincerely, Melissa Cockerham General Manager

10/10 Excellent

STEPHANE

Séjour de 1 nuit en novembre 2023
Réponse de GM le 18 nov. 2023
Dear STEPHANE,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Melissa CockerhamGeneral Manager

10/10 Excellent

steve

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Anita Craig le 25 nov. 2023
Dear SteveIt’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.

8/10 Bien

Vasile

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Par contre,la piscine n’était pas excessive pendant toute notre séjour et elle fonctionnait très bien…
Séjour de 5 nuits en novembre 2023
Réponse de GM le 6 nov. 2023
Dear Vasile, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Sincerely, Melissa Cockerham General Manager

6/10 Satisfaisant

Sandee

Okay
Séjour de 1 nuit en février 2024
Réponse de GM le 29 mai 2024
Dear Sandee, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Blance

Séjour de 1 nuit en mai 2024

10/10 Excellent

Jesse

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First Time Here. So no comment now
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Dear Jesse, It was kind of you to take the time to review our hotel. We appreciate your choosing us and hope to host you again. Best, Melissa Cockerham, GM

10/10 Excellent

Shakara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was pleasant. The property was clean and the hotel smelt great at all times.
Séjour de 2 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Shakara, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and friendly staff made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Melissa Cockerham, GM

10/10 Excellent

abisola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay, spacious room and located in a great area walkable to various stores and restaurants
Séjour de 3 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear abisola, Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Melissa Cockerham, GM

2/10 Horrible

Lavon

Les points faibles : Équipements
I never checked in😢
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Lavon, Thank you for your review. I am very sorry to hear that you had a disappointing experience. Your feedback is important to us and helps us improve guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Wilcaisse

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 4 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Wilcaisse, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to revisit us the next time you travel back to Dania Beach. Best, Melissa Cockerham, GM

10/10 Excellent

Eladio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Professional front desk staff
Séjour de 2 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Eladio, Thank you for reviewing and recommending our Four Points by Sheraton and wonderful staff. I’m pleased our staff’s professionalism exceeded your expectations and made for a five-star experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest and hope you'll revisit us soon. Best, Melissa Cockerham, GM

10/10 Excellent

Teri

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wonderful staff and clean room. Perfect for 1 night for an early flight.
Séjour de 1 nuit en mai 2024
Réponse de GM le 21 mai 2024
Dear Teri, What a fantastic review! It is rewarding to see that we provided you with a "perfect" stay and we are proud to have done so. Thank you for being our guest, and we will see you the next time you visit Fort Lauderdale. Best, Melissa Cockerham, GM

6/10 Satisfaisant

Bonnie, Carp

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The hotel and the room was clean, however you have to keep your shoes on while you’re in the room because your feet will be black with dirt. The beds were very comfortable, but the pillows should be changed with new ones
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Bonnie, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Melissa Cockerham, GM

8/10 Bien

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good job
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Brent, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Sheetal

Les points forts : Propreté et personnel et service
Staff was polite and friendly
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Sheetal, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Melissa Cockerham, GM

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Donald, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Duke

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel for the right price with good and professional staff
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Duke, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found us to be a good value and our staff friendly. We hope to see you again soon! Best, Melissa Cockerham, GM

6/10 Satisfaisant

Carolyn, Chepachet

Voyage en couple
Les points forts : Personnel et service
The highway roared out my window. An overnight road work team kept backing up with the associated beep-beep-beep sound. I arrived too late to figure out the noise machine.
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Carolyn, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Melissa Cockerham, GM

8/10 Bien

Brittney

Voyage d’affaires
Comfy stay.
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Brittney, We are thrilled you had a comfy stay! Thank you for the review, and please visit us again. Best, Melissa Cockerham, GM

10/10 Excellent

Manda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was big and had a restaurant.
Séjour de 2 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Ginette, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Melissa Cockerham, GM

6/10 Satisfaisant

Frankira

Voyage en groupe
Hotel is near airport with complimentary shuttle. Fairly average. Can't say I'd stay again.
Séjour de 3 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Frankira, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely, Melissa Cockerham, GM

4/10 Médiocre

Lori

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not much that I liked. Lots that I didn't. This hotel's condition surprised me since it has the Sheraton name. Our room just felt icky. The lighting was poor, the furniture was extremely worm, the carpeting felt dirty, the bathroom was in rough shape and the "buffet breakfast" that we paid for wasn't good. I would never recommend this hotel for any reason, even if just staying the night before a cruise.
Séjour de 1 nuit en mai 2024
Réponse de GM le 16 mai 2024
Dear Lori, We apologize for the disappointment you experienced during your stay. We continually strive to upgrade our property including the rooms and amenities, and lament that we didn't meet your expectations this time around. It's important to note that, while some of our amenities may differ, our focus on guest satisfaction remains constant. We appreciate your feedback as it aids us in enhancing our services. We hope you give us another chance in the future to offer you a more satisfactory experience. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Muy buena
Séjour de 1 nuit en mai 2024
Réponse de GM le 15 mai 2024
Dear Elizabeth, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Jerod

Séjour de 1 nuit en mai 2024

4/10 Médiocre

robert

Séjour de 1 nuit en mai 2024
Réponse de GM le 15 mai 2024
Dear robert, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Melissa Cockerham, GM

4/10 Médiocre

Carey

Voyage en couple
Les points faibles : Personnel et service
There are too many other choices close by for indifferent and unhelpful staff and a dirty room
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Carey, Thank you for taking the time to share your review with us. We are deeply sorry to hear that we failed to meet your expectations in terms of our hospitality and the cleanliness of your room. As a Marriott hotel, we strive to exceed the expectations of our guests, and we regret that we fell short in your case. Please know that we are committed to improving our services and ensuring that our guests have an enjoyable stay. We hope to have the opportunity to serve you better in the future. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Clinton

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pretty good
Séjour de 1 nuit en mai 2024
Réponse de GM le 12 mai 2024
Dear Clinton, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Melissa Cockerham, GM

10/10 Excellent

kironde

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My initial connection with the staff didn’t start off great but eventually it warmed up and things went great. The facility was convenient breakfast was good and overall no problem.
Séjour de 1 nuit en mai 2024
Réponse de GM le 12 mai 2024
Dear kironde, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that you eventually had an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Melissa Cockerham, GM

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean and staff was friendly
Séjour de 1 nuit en mai 2024
Réponse de GM le 12 mai 2024
Dear Stephanie, We are happy to hear from you and value your kind review. It is lovely to hear that our clean rooms, cheerful service, and comfortable accommodations all helped make your Fort Lauderdale trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Melissa Cockerham, GM

4/10 Médiocre

Dellanira

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The restroom was full of long hairs smelly and dirty the staff no very friendly the cleaning lady was mean and she was always in the elevator all the time taking all the space and very unfriendly they offer a shuttle every hour and that doesn't happened you have to pay for a taxi
Séjour de 1 nuit en mai 2024
Réponse de Lenny le 11 mai 2024
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your visit.We are truly sorry to hear about the cleanliness issues you encountered in the restroom. Maintaining a clean and welcoming environment is of utmost importance to us, and we will address this matter with our housekeeping team to ensure that such incidents do not occur in the future.Furthermore, we regret that your interactions with our staff did not meet your expectations. Hospitality and friendliness are core values of our team, and we will be sure to address your concerns with our staff members to improve the overall guest experience.Regarding the shuttle service, we apologize for any inconvenience caused by its inconsistency. We will investigate the issue to ensure that our shuttle service operates as advertised, providing timely and reliable transportation for our guests.Please know that your feedback is incredibly valuable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Thank you once again for bringing these matters to our attention.

6/10 Satisfaisant

Patricia

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Dealt with the same staff member twice, she was very standoff-ish, and rude. She eventually came around both times, so by the end she was friendly. But it was off putting.
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Patricia, Please accept my sincere apology that you were not treated in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you for your review, and please know it will be addressed with the team. We hope to see you again on a return visit. Sincerely, Melissa Cockerham, GM

8/10 Bien

Kalina

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Lenny le 11 mai 2024
Thank you for staying with us. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are constantly striving to improve our services and facilities, and your insights help us in our ongoing efforts to provide the best possible experience for our guests.

6/10 Satisfaisant

Diane

Voyage en couple
Staff not friendly at all
Séjour de 1 nuit en mai 2024
Réponse de GM le 10 mai 2024
Dear Diane,I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, our team has reviewed the feedback provided to ensure we consistently deliver on guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Melissa Cockerham, GM

8/10 Bien

Semexan Marie Frederic

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
No
Séjour de 1 nuit en mai 2024
Réponse de GM le 10 mai 2024
Dear Semexan Marie Frederic, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Melissa Cockerham, GM

6/10 Satisfaisant

Carlton

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Dear Carlton,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Melissa CockerhamGeneral Manager

8/10 Bien

Kory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Lenny le 11 mai 2024
Thank you for staying with us. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are constantly striving to improve our services and facilities, and your insights help us in our ongoing efforts to provide the best possible experience for our guests.

10/10 Excellent

maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Lenny le 11 mai 2024
We are delighted to hear that you enjoyed your stay with us, and we hope that you left feeling refreshed and well taken care of. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear Jonathan, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience and are eager to provide you with excellent service the next time you visit. Best, Melissa Cockerham, GM

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great smell and staff was very friendly!
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear Andrew, Thank you for your review and recommendation of our clean hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Fabiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Lenny le 11 mai 2024
We are delighted to hear that you enjoyed your stay with us, and we hope that you left feeling refreshed and well taken care of. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.

10/10 Excellent

Norberto

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear Norberto, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Melissa Cockerham, GM