Thank you for sharing your experience. We are sorry the air conditioning in your room was not working and regret our associates were unable to fix the issue. Please rest assured, your feedback has been shared with the maintenance team to review and rectify this problem immediately. Regarding the refund, we recommend that you contact the third-party website directly for assistance. Thanks again, and we hope to have an opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management

Dear Hélène, Thank you for sharing your feedback about your recent stay. We want to apologize for the room type you requested not being available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Further, we appreciate you also sharing the positive aspects of your visit. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Alan, Thank you for the kind review. We are glad we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of hosting you again whenever you return to our area.Sincerely,Hotel Management

Dear Paul, Thank you for sharing your feedback with us. We appreciate your suggestion regarding the addition of outdoor seating. We'll certainly share this with our brand leaders for future enhancements as we continuously strive to improve our guests' experience. Thanks again for the valuable input; we hope to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management

Dear Dominick, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues with our team and improve our services. We are glad that you liked our location, which is close to the cruise port. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management

Dear Kimberley, Thank you for choosing Extended Stay America for your recent accommodation. We are pleased to read about your enjoyable stay and that our comfortable beds provided you with a relaxing night’s sleep. Thank you for being our guest, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Lydia, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will address them appropriately with our housekeeping team. We are glad that you liked our location, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management

Dear Nikki, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness and service oversights during your time with us. We take pride in providing our guests a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Ida, We hope you loved many aspects of our hotel and appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

Dear Renae, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay and were pleased with many things. However, we are sorry for the hallways' cleanliness and the room's condition, which did not meet your expectations. Your remarks will be shared with our housekeeping and maintenance team so that they can re-work the areas mentioned and improve our guest experience. We appreciate you pointing out specific items you loved and places where we can improve. Considering our location close to the cruise port, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Mehmet, Thank you for staying with us and reviewing your experience. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms seriously and will review your feedback. We hope to make your next stay with us outstanding in every respect. Sincerely,Hotel Management

Dear Jorge, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Richard, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management,

Dear Donna, We sincerely apologize for the inconvenience you experienced upon arrival. It is truly regrettable that there was a delay in providing you with a room, and we understand the frustration this must have caused. Please accept our sincerest apologies for the inconvenience and disappointment you encountered. We assure you that your feedback will be shared with our team for immediate improvement. Our aim is always to ensure a smooth and pleasant experience for our guests, and we are sorry we fell short on this occasion. We would be grateful for the opportunity to regain your trust and provide you with the excellent service you deserve. Should you reconsider, we hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear Jonathan, We are delighted to hear that your stay at Extended Stay America was fantastic! We take great care in providing top-notch service for all of our guests, and your praise for our team will encourage our dedicated staff. We look forward to hosting you again soon and sharing another splendid experience with you.Sincerely,Hotel Management

Dear Anisley, Thank you for taking the time to write a review. We appreciate your feedback and apologize for not meeting the high standard of services and accommodation we aim to provide to all our guests. The cleanliness of the suites is our utmost priority, and we regret any oversight by our housekeeping team during the preparations. Rest assured, we take your concerns seriously and will address them internally to prevent recurrence. Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Meegs, Thank you for rating your stay. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

Dear Ismahil, Thank you for choosing our hotel and sharing your experience. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management

Dear Mary, Thank you for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Shengmin, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Douglas, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean, and comfortable accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies for any oversights during your time with us, and know that we take our commitment to clean and comfortable rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we look forward to your return. Sincerely,Hotel Management

Dear Brett, We sincerely apologize for the distressing experience you had during your stay. Your safety and comfort are our top priorities, and we deeply regret that you encountered issues with your AC unit and water pressure and experienced concerning interactions with other individuals. This is not reflective of our usual standards, and we're disappointed that we were unaware of these concerns. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Your feedback is crucial, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear George, We sincerely apologize for the inconvenience caused by the maintenance issues with the A/C and the phone in your room. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear James, We deeply apologize for the inconvenience you experienced during your stay. Please rest assured that we take matters like this seriously and have addressed the issue with our housekeeping team to ensure thorough cleanliness and pest control measures are taken. Your feedback is invaluable, and we appreciate you bringing this to our attention. We strive to provide a comfortable and pleasant stay for all our guests, and we hope to have the opportunity to restore your trust in us in the future.Sincerely,Hotel Management

Dear Norma, We are pleased everything went great for you during your visit to our city and that our fantastic location, with easy access to the cruise port and beaches, made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Bernardo, Thank you for choosing us. We apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Jerry, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Also, we have noted your room location, where the noise will be minimal for your next visit. Please consider staying with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Corbitt, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you. Please allow us to investigate the matter, and in the meantime, you can always reach out to our team for further assistance. Please stay with us another time so we can provide a much more enjoyable experience.Sincerely,Hotel Management

Dear dal, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management