"It’s a beautiful location with one of a kind views. Large and nicely appointed rooms. A/C/heater, fridge and several power outlets did not work. Even after informing the front-desk, these issues were not taken care of. Staff and front-desk manager seem not to care.
Because of the great location we nevertheless extended our stay by one night and were told to come back later in the afternoon as we would move to the room above. We were totally fine with this. Upon checking in in the afternoon, front-desk informed us that nok room was available, except for a suite that would be way more expensive. When being overbooked, you expect a hotel to offer the suite at the same rate as the originally booked room. This did not happen, even not after talking to the front-office manager. It’s such a shame for such a beautiful property.
If you charge the rates of a 5 star, 5 diamond hotel, then you should also deliver this service standard.
With more care, better trained and professional employees and by going above and beyond this can be a great place, but based on our experience we will never come back.
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