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Avis sur Mercure Exeter Southgate Hotel

4 out of 5
Mercure Exeter Southgate Hotel
Southernhay East, Exeter, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 384 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 315 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 162 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1006." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Laurance

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal Hotel In Exeter
This hotel was ideal for my visit to The Royal Albert Memorial Museum. The people at the desk were extremely helpful.
Séjour de 2 nuits en novembre 2019
Réponse de ExeterManager le 25 nov. 2019
Thanks Laurance for your lovely comments. I hope we can welcome you back very soon

8/10 Bien

Sébastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Exeter Manager le 13 avr. 2019
Thank you for your rating. I hope we can welcome you back soon

8/10 Bien

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2018
Réponse de Exeter Manager le 12 nov. 2018
Thanks Valerie for your feedback. I Hope that we can welcome you back soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
restaurant à éviter. spa piscine excellent. calme. accueil excellent. parking correct. près du cathedral et du centre ville
Séjour de 1 nuit en avril 2018
Réponse de Exeter Manager le 18 mai 2018
Thank you for your feedback. It is great to see that you loved our location and swimming pool.

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel suited our needs at the right price.
Séjour de 1 nuit en mai 2024

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Louise

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff couldn’t have been more welcoming, great check in with friendly staff. Hotel room clean. Thank you for a great stay.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Maria

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The room was quite dark so you had to put all the lights on in the day time. The hairdryer was broken. There was no soap in the dispenser in the shower. The bed base had a rip in it. Not worth £206 per night!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tim

Les points forts : Propreté, personnel et service, équipements
I liked the hotel and staff but I thought the extra cost of parking, use of the pool and breakfast considering the nightly rate was a charge to far I could stay at a premium budget hotel for much less and I didn’t think the quality of the bed was as good as a budget hotels mattress and pillows. My tv worked on and off and I didn’t get my cups/hot chocolate replenished all which led me to feel this hotel was not value for money despite nice general facilities and friendly staff.
Séjour de 2 nuits en mai 2024

8/10 Bien

Jan

Voyage en groupe
Les points forts : Équipements
Lovely staff very clean eould go back again
Séjour de 1 nuit en avril 2024

10/10 Excellent

Roisin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The welcome when I arrived at the Mercure was so lovely. The staff who checked me in, an earlier let me drop my bag were so friendly and accomodating which was so appreciated after I'd had at a different venue the previous night. The room was so comfortable and I had such a great night sleep.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Daniel

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
Initial impressions were good, with a pleasant room. Looking forward to a dip in the pool, it soon became apparent that the leisure facilities cost an additional £10 per person which although on the hotel's Expedia page it was in details which needed scrolling down to. In addition we discovered that the jacuzzi wasn't working. The safe in the room was locked and there was a toenail from a previous occupant on the floor along with multiple crumbs around the table area which suggested that the room hadn't been properly cleaned. The safe issue was sorted quickly and housekeeping came to clean, whilst we enjoyed a complimentary drink. On return to the room 20 minutes later the toenail and crumbs remained in place, which according to the recepttstaff was due to "new vacuum cleaners." We were then moved to a prestige room which, although clean wasn't as nice as the previous room. Breakfast the following morning was haphazard. After being told to sit where we wanted we had to discover from other guests that tea and freshly cooked eggs had to be ordered as this wasn't explained, the remainder of the buffet was average at best. For the same price as charged in the hotel breakfast was available at The Ivy, 5 minutes walk away. Hotel staff tried to make our situation better and waived the car park fee, but on reflection I will not be staying here again and cannot recommend to other visitors
Séjour de 1 nuit en avril 2024

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A few issues on check in with a family room booked, hoped to have a bath for our little one.. we eventually got there with a wonderful kind staff member Martin who went above & beyond for not just us but other guests too. He is a real asset to the hotel. We visit fairly often for one night at a time, living only an hour away.. for a break from the daily grind.
Séjour de 1 nuit en avril 2024

10/10 Excellent

colin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, with in walking distance of all the bars in the city centre, friendly staff, 24 hour bar and a 12 o'clock check out. perfect
Séjour de 1 nuit en mars 2024

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed using the spa and swimming pool facilities and chose the hotel because of those facilities. The room itself was slightly dated and cold.
Séjour de 1 nuit en mars 2024

8/10 Bien

Ajay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very impressive lobby, dining area and bedroom, which had some nice touches. However, the hotel is let down by the lack of parking spaces, which are on a first come, first serve, basis. Also, overnight parking costs £15.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Andrew, Abbots Ripton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location, clean room with comfortable bed. Friendly staff. Breakfast disappointing - soggy toast and over cooked eggs - otherwise ok.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Emma

Séjour de 1 nuit en mars 2024

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed on the evening of Mothers Day, but arrived mid morning. Had a drink and lunch in the bar area, the pianist was a very nice touch.
Séjour de 1 nuit en mars 2024
Réponse de Jenn Howell, Operations Manager le 13 mars 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Excellent

Aimé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jenn Howell, Operations Manager le 13 mars 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Excellent

Nathan

Séjour de 2 nuits en février 2024
Réponse de Jenn Howell, Operations Manager le 5 mars 2024
Thank you for taking the time to leave us a great review of your stay with us. I hope to welcome you back again in the future. Kind Regards

8/10 Bien

BeverleyDavid

Les points forts : Confort de la chambre
Les points faibles : Propreté
Shabby rooms, poor decorative condition.
Mattress worn out could feel the springs, carpet grubby, windows not sealing in the frame letting in cold air and noise, curtains covered in dirty brown stains, toilet bowl cracked to the inside and fixed with silicone filler, bathroom towels very worn and thin. Breakfast room clean and tidy with very good choice of food.
Séjour de 2 nuits en février 2024
Réponse de Jenn Howell, Operations Manager le 25 févr. 2024
Thank you for taking the time to leave us a review of your recent stay with us. I am really grateful for your feedback as will continue to use this a way to improve our services. I have passed this information to our housekeeping and maintenance team in order to rectify these issues immediately. I hope to welcome you back in the future. Kind Regards

10/10 Excellent

ANDREW W

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely relaxed stay - with friendly, excellent staff and facilities. We will come again.
Réponse de Jenn Howell, Operations Manager le 25 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am really appreciative of your comments and hope to welcome you back in the future. Kind Regards

8/10 Bien

David

Séjour de 1 nuit en février 2024
Réponse de Jenn Howell, Operations Manager le 19 févr. 2024
Thank you for leaving us a great review of your recent stay. I hope to welcome you back again in the future. Kind Regards

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
disappointing
Unhelpful staff and haphazard cleaning ruined an otherwise pleasant stay. The gym and the room were cleaned rather half-heartedly with gym equipment dirty and dirty coffee cups left in the room. The low point of the stay was reception refusing to call me a taxi to the station causing me to miss my train.
Séjour de 3 nuits en février 2024
Réponse de Jenn Howell, Operations Manager le 19 févr. 2024
Thank you for taking the time to leave us a review of your recent stay with us. I was obviously really shocked to read your comments as this is not the usual standard. We have a direct telephone on the front desk to the local taxi company and do often recommend that people book this direct as they often ask for personal and credit card information which we are unable to provide. I will take on board your feedback though and hope to welcome you back for a more enjoyable stay in the future. Kind Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Ok but refurb wasn’t handled very well
Refurb going on in bar so the bar and restaurant area was a bit of a mess staff struggled to handle it. Hotel is ok tired in places
Séjour de 1 nuit en février 2024
Réponse de Jenn Howell, Operations Manager le 15 févr. 2024
Thank you for leaving us a review of your recent stay with us. We have tried to limit any disruption whilst the bar was being refurbished and moved our restaurant and bar to our fully equipped suite during this time, I will take on board your feedback to report back to our teams. I hope to welcome you back again in the future. Kind Regards

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Poor customer service - staff completely uninterested. A two night stay should not result in room keys not working after one night.
Séjour de 2 nuits en février 2024
Réponse de Jenn Howell, Operations Manager le 15 févr. 2024
Thank you for leaving us a review of your recent stay with us. I am really sorry to hear of the issues you have had during your stay with us. I really appreciate your value feedback so that we can continue to work on improving our services. I hope to welcome you back in the future for a more enjoyable stay. Kind Regards

8/10 Bien

Clare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, comfortable stay
Great location - quiet yet v close to the centre. Great shower. Good hotel staff, could be better breakfast staff. Nice gym, pool, jacuzzi and sauna in morning when not too busy.
Séjour de 1 nuit en février 2024
Réponse de Jenn Howell, Operations Manager le 15 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and will take on board your feedback to report back to our teams. I hope to welcome you back again in the future. Kind Regards

8/10 Bien

Geoffrey

Les points forts : Propreté, personnel et service, confort de la chambre
Very pleasant
Séjour de 1 nuit en février 2024
Réponse de Jenn Howell, Operations Manager le 15 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Clare

Séjour de 1 nuit en février 2024

8/10 Bien

T

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Excellent hotel,friendly and efficient staff Reception good.car parking good and plenty of spaces. Room good with excellent ensuite.shame about poor quality toilet rolls. Buffet breakfast very good.pleased with fresh brown bread for toast. Evening meal very poor. Luke warm fish and chips,chips not fully cooked.we were only ones in restaurant so no excuses.suggest avoiding restaurant.
Séjour de 2 nuits en février 2024
Réponse de Jenn Howell, Operations Manager le 6 févr. 2024
Thank you for leaving us a review of your recent stay with us. I am pleased to see that overall you enjoyed your visit to us but am obviously sorry that you were disappointed with your meal with us. I will pass this on to the Head Chef in order to better improve our services. Kind Regards

8/10 Bien

Charlie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was a nice place to stay and brilliant with the spa facilities!
Séjour de 2 nuits en janvier 2024
Réponse de Jenn Howell, Operations Manager le 6 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Katherine

Séjour de 1 nuit en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Sally

Voyage en famille
Last minute booking everything was great but could do with usb plugs as only had charging cables with us.
Séjour de 1 nuit en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Satisfaisant

Johylie

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Great stay. Room was quite large, r caption staff were extremely polite and the hotel had great facilities with a pool, gym and sauna. Breakfast was stock standard but definitely did the job.
Séjour de 2 nuits en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Sarvjeet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

andrew

Séjour de 1 nuit en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

4/10 Médiocre

Meryn

Séjour de 2 nuits en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a review of your stay. I am sorry to see that you weren't fully satisfied and hope to welcome you back in the future for a more enjoyable stay with us. Kind Regards

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Bien

Stephen

Séjour de 2 nuits en janvier 2024
Réponse de Jenn Howell, Operations Manager le 3 févr. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Satisfaisant

Helen

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The Gym and Swim Staff were excellent on each occasion we used the facilities. Jack on reception was able to sort our room issue very quickly. Thank you
Séjour de 3 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 Satisfaisant

Rachel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Easy checkin process. The pool was clean and not too busy. Breakfast was ok, but the coffee machine was broken, the first morning coffee was in a thermal catering flask which was not great, the waitress replaced it with a Starbucks coffee. The following morning the machine was still not working I asked the waiter if they had fresh coffee he was rude but eventually we were brought a pot of coffee. The room was clean and spacious.
Séjour de 2 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay with us. I am sorry to hear there were some issues and hope for a more enjoyable stay next time you are in Exeter. Kind Regards

8/10 Bien

Sadie, LONDON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was an excellent location for us near family for Xmas. Despite issues with facilities on check in (minor), the staff were amazing - fully accommodating and took care of us brilliantly. Cleanliness exemplary. Nice touches like santa in the foyer - luxurious styling, rooms have nice clean sheets, fluffy towels and robes, complimentary drinks, big TV, walk in shower - you could even open the windows a bit (I feel claustrophobic in hotel rooms when the windows don't open!). Excellent stay, thank you!
Séjour de 3 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excellent

Richard

Séjour de 4 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excellent

Liss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Bien

Lesley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only used the room no other facilities
Séjour de 2 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excellent

Jason

Séjour de 1 nuit en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Bien

Andrew

Les points forts : Confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Jenn Howell, Operations Manager le 5 janv. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards