I want to start by saying that the employees here were fantasticâthey went above and beyond to make our stay as smooth as possible. Their effort was truly appreciated!
However, the hotel itself was a different story. We originally booked a king suite through Hotels.com, but upon arrival, we were informed that none were actually available, leaving us with only a double queen as an option. We accepted the change and headed up to the third floor via an elevator that sounded like it had maybe two weeks left to live.
After hauling all of our belongings up and unpacking, we discovered that our door didnât fully close or lock. When we brought it to the front deskâs attention, we were told it was a known issue with that room. The only solution? Moving againâthis time to the only remaining room on the first floor. Since we were on a tight schedule, the whole process felt rushed and frustrating.
When we finally settled into the new room, we realized there were no towels. On top of that, the walls were paper-thinâwe could hear every person coming and going through the hotel. Later, we went out to eat and stored our leftovers in the mini-fridge, only to be woken up in the middle of the night by a horrible noise. Turns out, the fridge was broken, and our food was ruined. Add to that weak water pressure, peeling carpet, and an overall lack of upkeep, and it made for a pretty disappointing stay.
Honestly, if there had been another decent option in the area, we would have gladly stayed e
