Hi, The property is great. We had the room 19 which was a 2 bedroom, 1 bathroom suite and had a lovely mountain view. The towels were more than plenty. The unit seemed recently renovated. Kitchen had a skillet and enough cups/plates etc. The microwave and sink all looked new. I would be happy to stay here again but I will try to come there during the day and check everything is working.
Improvements - Wifi does not work. We tried all three possible options and none worked, so we used our mobile data as hotspot.
The bathroom sink had the issue - the water was dripping slowly. That caused problems for us as we checked in late evening and needed to leave at 7 AM to go the park. And the office/ maintenance is not there before 10 AM. We had to come back to the hotel in the mid day to get the bathroom sink issue fixed, and it was a hassle.
The housekeeping did come in 40 minutes of calling, and we had to stay in the room from 3 to 5 PM to get that taken care of. When you are on vacation, time is precious. It delayed us in getting ready in the morning also, as you can't brush or wash face in the sink without wasting 10 minutes.
The last thing to improve is - have someone to receive the calls. It goes to an answering machine. So if you are in the park, where the reception is not there all the time, you do not get to talk to a "person" easily. Once the office gets the message, they do respond but I think they need to do better in picking up the phone.
