Hôtel près de Ellwood Lake (Florence)

« A few months back we drove 5 hours to stay at this beautiful resort. After being checked in for about an hour we decided to go look at the pool. My 5 year old daughter was so excited to go swimming that she was skipping down the hallway. After we got back to the room & started getting ready for the pool, we received a phone call on our room phone asking if we had a child in the room. First off what a weird question. After responding yes, we were told that my child was being obnoxious & that we...

« Room and hotel were super clean. Great room/bath. My only complaint was check in. Got to the hotel at five o’clock on Friday night and there was no one at the desk. That seemed odd. There was the typical “stepped away “ sign on the counter and a number to call. I called and it rang about 15 times, stopped ringing, then went through the call options and started to ring again. On about the 5th ring the desk clerk finally arrived. The clerk said she was busy and asked for my room number. I told her...

« Parking was easy, AC worked well, Staff was friendly, room needed some updates. »

« Beautiful spacious modern room, staff was so friendly. Great location with a beautiful view. »

« Yes »

« It was all just fine! »

« Poor customer service attitude from front desk clerk. Seemed to want to argue with everyone in line. Said he was working a a 12 hour shift. »

« The hot tub was great. The first room reeked of marijuana so we asked to be moved. The second room was much better other than the bed springs being squeeky »