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Beoordelingen van The Glasshouse, Autograph Collection

5 out of 5
The Glasshouse, Autograph Collection
2 Greenside Place, Edinburgh, Scotland

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 553 van 897 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 897 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 897 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 897 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 897 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Frank, Amsterdam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Glasshouse Hotel Edinburgh teleurstellend.
Fantastisch personeel en goede locatie. Bij aankomst mooie kamer gekregen met binnentuin echter defecte airco. Hierdoor gedowngrade naar kamer met uitzicht op kantorencomplex boven een Australische luidruchtige restaurant/bar.Opklapbed met ingezakte matrassen en gevaarlijke zijranden. Pas na uitvoerig gesprek met manager kregen we een kamer waar we voor betaald hebben. Al met al : 5 Sterren niet waardig, meer 3 sterren allure.

10/10 – Uitstekend

Peter, Amerongen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig!
Prachtige kamer entree mooi oud kasteel, binnen volop klasse en luxe! Top!

8/10 – Goed

David John, Ballyclare

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice hotel in great location. Staff are very nice and helpful
2 nachten verbleven in maart 2024

8/10 – Goed

William, Kirkcaldy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly
2 nachten verbleven in maart 2024

8/10 – Goed

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room, Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Eva

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Gerard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great welcome and superb location
Fantastic stay with a very warm welcome by both front desk staff followed by a tour from Harry the concierge around this lovely hotel and then shown to our room. He was also extremely helpful throughout our stay with recommendations etc It’s unusual meeting such an enthusiastic young person about their Jo and heart-warming, a lovely reflection of Scottish hospitality, thank you. Perfectly placed for the Playhouse Theatre and shopping. Would definitely recommend
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Catriona

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Wonderful Weekend
A wonderful weekend and all staff were so welcoming, professional and friendly. A special mention to Jonathan who makes your stay so memorable. An excellent location for the Edinburgh Playhouse and the St James Quarter. We loved the roof terrace with amazing views and the Snug with the open fire pit. Beautiful rooms and decor throughout. Looking forward to starting with you again.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Bruce

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best spot in Edinburgh
Great staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!
9 nachten verbleven in december 2023

10/10 – Uitstekend

James

1 nacht verbleven in december 2023

8/10 – Goed

Alan

Positief: Netheid, personeel en service en comfort kamer
Nice break
We had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break
2 nachten verbleven in december 2023

10/10 – Uitstekend

Garry

1 nacht verbleven in december 2023

10/10 – Uitstekend

Azat, Glendale

2 nachten verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Catriona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this hotel far exceeded our expectations. The staff are truly wonderful and the room was lovely, really clean and super comfy beds. The minibar was complimentary - a nice touch. All our needs were met very promptly. Look forward to staying here again.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Angus

2 nachten verbleven in november 2023

8/10 – Goed

Antonio Henrique

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Festa no hotel que atrapalhou hospedagem! Café da manhã com opções limitadas
2 nachten verbleven in november 2023

8/10 – Goed

Andrew

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mehmet

3 nachten verbleven in september 2023

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service
5 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Rukhsana

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay away from this hotel
The hotel is very tired. Had paid for the room and they tried to charge us again! The worst hotel I have ever stayed in - its awful
1 nacht verbleven in juli 2023

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023

8/10 – Goed

Mohammed

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing.
Location is good. No parking, we had to park in the mall and the overnight stay was expensive. Music could be heard till 1am. Breakfast room is too far and very complicated.
1 nacht verbleven in juli 2023

8/10 – Goed

David, Isle of Skye

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice hotel, large rooms but really long walk up and down lots of stairs to get to rooms, not easy with luggage. Breakfast was a disaster and certainly not what you expect for the price you pay. Took an hour and 10 minutes to finish breakfast and waited 25 minutes to just get coffee.
1 nacht verbleven in mei 2023
Reactie van Zoltan op 2 jul 2023
Dear David,We appreciate you have taken the time to share your candid feedback following your recent stay at our Glasshouse Hotel.We were glad to see you had a positive experience despite the service issues you mentioned in your feedback. For those, please accept our apologies. We have forwarded your review to the relevant departments to ensure we improve in our service.Once again, thank you for staying with us and letting us know about your experience.Sincerely,The Glasshouse Hotel

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very unique experience
4 nachten verbleven in mei 2023
Reactie van Olivia - Duty Manager op 25 mei 2023
Dear David, Thank you for taking the time to review your stay with us.It is a pleasure to hear that you enjoyed your visit to Edinburgh and your stay with us. I have shared your review for the rest of our team.We hope to be able to host you again in the future.

10/10 – Uitstekend

Jennifer

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toppen!!
Servicen va verkligen super, alla i personalen va väldigt hjälpsamma och välkomnande. Låg nära till de mesta, restauranger och en affär på andra sidan gatan.
3 nachten verbleven in april 2023
Reactie van Olivia op 30 apr 2023
Dear Jennifer, Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your time in Edinburgh and your stay with us. I have passed your wonderful feedback onto our management team. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 – Uitstekend

mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. we had room just off the bar with terrace. did not find the bar to be noisy at all. staff were very friendly and attentive. did not buy the breakfast as it was expensive and there were so many other options within walking distance.
4 nachten verbleven in april 2023
Reactie van Olivia - Duty Manager op 25 mei 2023
Dear Mary, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are delighted to hear that you enjoyed your stay and our location was perfect for your experience of Edinburgh. I have passed your wonderful feedback onto our management team for their review. It was so lovely to have you and we cant wait for your next visit.

10/10 – Uitstekend

Kristine

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service was amazing! The front desk was very helpful in getting taxis and helping us get our luggage to our rooms. Alexander was wonderful showing us around the rooftop garden and recommending The Lookout restaurant at the top of Carlton Hill. Highlight of our trip.
1 nacht verbleven in maart 2023
Reactie van Olivia - Duty Manager op 25 mei 2023
Dear Kristine, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are so glad that you enjoyed your visit to our hotel and that you found our staff very friendly and helpful. I have passed your feedback onto the relevant departments, including Alexander himself. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
From the moment you walk through the doors to escape the brisk, Scottish air, you are warmly welcomed into what feels like a bubble of ecstatic yet understated luxury. Any worries I had about my choice of accommodation were swiftly whisked away and replaced with a pleasant whisper of tranquillity. A unique juxtaposition between the gothic exterior and sleek, modern interior design. The bold yet serene décor breathes passion and bleeds opulence. Every room and hallway share their stories through striking artworks and beautiful furnishings. The winding halls flow wonderfully, lit with a perfect effortlessness which makes even walking to your room feel like a holiday in itself. The rooms were flawless. My only complaint was that I only stayed there for a single night. Since going home, I have been actively looking for any excuse I can to return to Edinburgh so I can claim another night or two in this marvellous hotel. In terms of location, the Glasshouse, Autograph Collection remains unmatched in the city of Edinburgh. Everything you could possibly need from dinner and drinks to entertainment and travel links are right on your doorstep. From the second we stepped foot inside the hotel we were made to feel not only welcomed, but genuinely at home. The level of care and dedication the staff showed us was beyond compare. If you are looking for an upmarket stay in Edinburgh, the Glasshouse, Autograph Collection shouldn’t be your first choice. It should be your only choice.
1 nacht verbleven in maart 2023
Reactie van Olivia - Duty Manager op 25 mei 2023
Dear Brian,,Thank you so much for leaving this wonderful review of your stay with us at The Glasshouse Hotel. We are so delighted to hear that you enjoyed your visit to Edinburgh and found our hotel perfect for your needs. I have passed your lovely feedback to our staff and we hope that you will find that perfect excuse to stay with us again in the future.

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night stay for a theatre trip our room on the 3rd floor was beautiful & had access to the outside seating area. It has lovely views of Calton hill and we were pleasantly surprised how quiet and relaxing it was being in a busy part of the city. Reception very helpful and great service in The Snug. Location perfect for our stay and parking very close by.
1 nacht verbleven in maart 2023

8/10 – Goed

Fabienne Janine

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Die Lage des Hotels ist perfekt und alles ist mühelos zu Fuss erreichbar. Das Personal war sehr freundlich und zuvorkommend und auch unser Zimmer war sehr schön. Einzig zu bemängeln ist die Sauberkeit. Schon früh morgens war der Boden des Frühstücksraums mit Krümeln übersäht und auch in der Bar waren die Krümel auch nach zwei Tagen noch an Ort und Stelle. Könnte man sicher besser machen aber ansonsten hatten wir eine tolle Zeit im Glasshouse.
4 nachten verbleven in maart 2023

10/10 – Uitstekend

Cameron

1 nacht verbleven in maart 2023
Reactie van Olivia op 13 mrt 2023
Dear Cameron, Thank you very much for leaving this wonderful feedback of your stay with us. We hope to be able to welcome you back again in the future.

10/10 – Uitstekend

Sadettin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Yvonne

1 nacht verbleven in februari 2023
Reactie van DM op 27 feb 2023
Dear Yvonne, thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your visit. I have passed your feedback onto our team. I hope that we will have the pleasure of welcoming you back to stay with us again in the future.

10/10 – Uitstekend

L

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic stay
Amazingly attentive staff. Everyone was so friendly. Room spotless. Bed very comfortable and really did smell fresh. Only thing that I can say is have had better free mini bars in cheaper hotels and the bedside tables had chucks out of them however it did not spoil the stay in any way.
1 nacht verbleven in januari 2023
Reactie van Olivia op 31 jan 2023
Dear L,Thank you for taking the time to leave this wonderful review of your stay with us at The Glasshouse Hotel.We are so delighted to hear that you enjoyed your visit to Edinburgh and that our staff were friendly during your visit..It was a pleasure having you with us and we look forward to hosting you again.

10/10 – Uitstekend

Deborah

1 nacht verbleven in januari 2023
Reactie van Zoltan op 9 jan 2023
Dear Deborah,Thank you for this amazing score, we are glad to see you enjoyed your stay with us.We do hope to see you again in the near future.Sincerely,The Glasshouse Hotel

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van DM op 30 dec 2022
Good afternoon Lisa, Thank you for taking the time to review your stay with us. We do hope to be able to welcome you back to stay with us again in the future.

10/10 – Uitstekend

Jennie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could I would 100 stars! Everything was perfect with very attentive staff. I will be returning to Edinburgh and will stay with the Glasshouse again.
1 nacht verbleven in oktober 2022
Reactie van Ryan op 29 okt 2022
Than you for taking the time to review your recent stay. I am thrilled to receive such praise and am glad we were able to deliver a memorable experience. Looking forward to welcoming you back again in the future.

10/10 – Uitstekend

Marissa

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Location was great, staff were amazing and overall great spot for a short stay in Edinburgh.
4 nachten verbleven in oktober 2022
Reactie van Ryan op 29 okt 2022
Dear Marissa,Thank you for taking the time to complete our survey on your recent stay with usI appreciate your kind words about our team and am happy you were able to explore the city easily from our hotel. We hope to welcome you back again in the future.

10/10 – Uitstekend

Allina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2022
Reactie van Ryan op 29 okt 2022
Thank you for taking the time to complete a survey on your recent stay with us. I am delighted you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 – Uitstekend

MICHAEL

1 nacht verbleven in oktober 2022
Reactie van Ryan op 29 okt 2022
Dear Michael,Thank you for your review on your recent stay with us. I am delighted that you enjoyed your stay and look forward to welcoming you back again in the future.

8/10 – Goed

Francois, Montreal

Positief: Netheid, personeel en service
Moderne, chambre avec terrasse donnant sur un jardin
2 nachten verbleven in september 2022
Reactie van Zoltan op 14 okt 2022
Dear Francois,It was truly our pleasure to have you at our Glasshouse Hotel. It is so amazing to see you had such a good stay with us. Your comment has been forwarded to all our departments to ensure we keep working hard and provide amazing service.Sincerely,The Glasshouse Hotel

10/10 – Uitstekend

Ilan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Glasshouse was really worth it. Staff were friendly and very helpful. The bar had a spectacular whiskey collection with bartenders who knew their whiskey. The location was very central and getting everywhere was simple.
4 nachten verbleven in september 2022
Reactie van Zoltan op 14 okt 2022
Dear Illan,Thank you for sharing this amazing experience with us.It is so great to see you had a fantastic stay with us.Please let us know whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

8/10 – Goed

Erin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is beautiful rooms are excellent but don’t get the breakfast it’s disorganized takes forever and is not very good. Other than the breakfast it’s wonderful. I suggest going around corner for breakfast.
4 nachten verbleven in september 2022
Reactie van Zoltan op 20 sep 2022
Dear Erin,We do appreciate you have taken the time to share your candid feedback with us.I was delighted to see you had a great stay in many aspects, however I was disappointed to learn about your breakfast experience.Please rest assured your feedback has been forwarded to the relevant department to make sure we provide excellent service whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

10/10 – Uitstekend

annie

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Jacqueline

4 nachten verbleven in augustus 2022
Reactie van Zoltan op 20 sep 2022
Dear Jacqueline,Thank you for taking the time to share this amazing experience following your stay with us.It is always encouraging to see when our hard work culminates in great experiences such as yours. Sincerely,The Glasshouse Hotel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall a good stay
Nice reception area with lovely Front of House staff. Large room and bathroom with good Elemis toiletries. Free mini bar, water, soft drinks and beer. Fabulous comfy bed. A little dated furniture wise. Breakfast was delicious with plenty of choices. Bar staff knowledgeable and friendly. Overall a good stay. Ask for a quiet room.
1 nacht verbleven in augustus 2022
Reactie van Zoltan op 14 okt 2022
Dear Guest,We appreciate you have taken the time to share this amazing experience with us following your recent stay. It is always encouraging to see our hard work culminating in such a memorable stay. Your comment has been shared with all the relevant departments to ensure we keep providing excellent service.Sincerely,The Glasshouse Hotel

4/10 – Matig

James

Reisde met familie
We were disappointed this time at the hotel. We have stayed there before. 1st the room was tired in the sense it does not appear to have been updated for quite some time and is showing signs of wear. Specifically in room 76. Worn furniture, and peeling paint at the door bottoms. The hotel did not notify us of major construction in front of the hotel. I likely would have stayed at another hotel if I know of this in advance. I feel the hotel should let people know that. Also, on our first night, we got to experience a party essentially 20 feet or so from our room. Not only was this loud but the trash can for all the empty bottles was emptied on the trash which sounded like it was at our door. I am understanding of parties but, again, I think the hotel has some responsibility to lets its guest know when they check in as I would not have accepted that room knowing a party or event was going to be so close. All this was disturbing but when one of the party guests was sitting on my patio chair was talking so loud that I had to open the door, go outside, and confront the man asking him to leave. He left. That really pushed me over so I got dressed and went down to speak with Jean-Paul. He was nice but no offer to move us, and in fact, before I even told him about the patio, he asked me " is someone on your patio?" WOW. Sounds like this happens and no one is doing anything to correct it. A wall or plant hedge should be installed on that side so people do use this area.
2 nachten verbleven in augustus 2022
Reactie van Zoltan op 15 aug 2022
Dear James, Thank you for completing a review on your recent stay with us. Please do accept my apologies that the event disturbed your stay and have passed your comments to our events team as these should never effect our in house guests. We value the feedback for all of our guests and apologise that you had such a negative experience as this is never our intention and will use your feedback to improve our guests experiences. Our team hopes to have the opportunity to welcome you back again in the future and show you a true Glasshouse experience. Kind Regards, The Glasshouse Hotel