While the room itself was fine, with the exception of a dirty toilet in my room upon arrival, there were several hotel management issues. I was double charged for my stay. The breakfast, which was supposed to start at 6am, was not ready when I arrived in the dining room at 6:15am. The elevator broke down the evening while I was there, and no signage was put up near the elevators to advise guests that it wasn't working. Even the next morning, no signage and it still wasn't working
Very clean and well maintained. This brand seems to want to provide a nice experience with lesser quality goods. (Towels, paper products) Unfortunately, there is no sound barrier within the building-you can hear every sound coming from the hallway and nearby rooms. They also seemed to be having a rough morning for breakfast-pancake machine wasn't working, toaster was malfunctioning, the yogurt toppings were either empty or from the previous day (rock hard brown sugar) Hopefully a one-off. I also woke with a very sore back which is unusual-can't say for certain it was their mattress. I'd give this hotel another stay to confirm/deny the issues we experienced, but be more prepared for the sound issues.
It was very clean and breakfast was good. The general manager was excellent as there was some miscommunication. He resolved the issue. I appreciated his demeanor , which was kind and I could see his goal was to give great customer serviceâŠ. Much appreciated that!!