Hotels in de buurt van Dean Pond (Upton)

'The room we had was clean but not spacious. Because we had booked for 4 nights we tried to get a bigger room but to no avail. Biggest disappointment was the airconditioner, which was very noisy. The staff was ok, but not exceptional in customer friendliness (see above). The exception being the lady in charge in the breakfast room. She was very friendly and helpful.'

'Room was clean but the sheets needed to be changed '

'Yes,met my needs'

'Staff is always super nice. I have stayed there many times!'

'The hotel was dirty, it smell like cigarettes the shower was not working just terrible '

'Clean with lovely staff '

'Clean, efficient, standard suite. All good.'

'The staff were not accommodating. I booked this for my parents and booked a king room and they were placed in a room that was in between the lobby elevator and the gym so they were surrounded by constant noise which made it challenging for them to sleep. They asked for their room to be switched and staff told them they would have to pay for another room. Ultimately they had to keep the tv on all night to drown out the noise of the gym and elevator use. '

'Faucet and shower leaking, security '

'Excellent! The receptionist, if I recall correctly, Jacob, was very courteous. So was his manager. Another of the staff members was kind enough to lend my 13 year old son a soccer ball as he and one of his teammates was playing in the pool. It’s obvious customer service is a paramount factor with the entire management and staff. 5 Stars all around and my whole hearted recommendations. Robert.'

'The place was fairly clean and easy to find, but there was some serious damage to the walls around the bathtub. I took photos of the damage and showed the front desk. They did not offer to move me to another room. They said they would send someone to fix it but that never happened. From the reviews I expected a clean, well maintained but no frills place. I was disappointed.'

'Staff very nice breakfast needs help'

'The staff was great, we loved the pool and the gym!'

'I had a very disappointing stay at this hotel. The room had a strong unpleasant odor, and both the shower and the air conditioning were not working properly. To make matters worse, the guest laundry was a mess—only one machine was functioning. When we brought these issues to the staff’s attention, the receptionist was incredibly rude and dismissive. I do not recommend staying here until they improve their facilities and customer service.'

'Staff were extremely helpful and friendly. Included breakfast was delicious'

'Great location. Friendly staff. Close to shops. Walking distance for restaurants'