Hall

Avis sur Canopy by Hilton Dallas Frisco Station, TX

4 out of 5
Canopy by Hilton Dallas Frisco Station, TX
4455 Frisco Green Ave, Frisco, TX

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 334 avis sur 510." "
Note des voyageurs de 8 (Bien), d’après 81 avis sur 510." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 510." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 510." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 510." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Penny, Encino

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Penny, it's wonderful to hear that your stay at Canopy by Hilton Dallas Frisco Station was perfect by all means. We strive to provide exceptional experiences for each guest. Your favorable feedback validates our efforts. Looking forward to welcoming you back for another flawless visit.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Michael, it's wonderful to hear that you enjoyed your stay at Canopy by Hilton Dallas Frisco Station. We treasure your feedback and look forward to welcoming you back for another pleasing experience.

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our flight was delayed due to weather but the hotel honored the reservation and once on site the staff was fantastic!!! Highly recommend this hotel!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Katrina, your supportive words about Canopy by Hilton Dallas Frisco Station are truly appreciated! It's wonderful to hear that despite your delayed flight, your experience with us was exceptional. We're pleased our team members lived up to your expectations. Your high recommendation means a lot to us and we look forward to welcoming you back in the future!

10/10 Excellent

Mobarak

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Mobarak, it's fantastic to hear you had a wonderful experience at Canopy by Hilton Dallas Frisco Station. We can't wait to welcome you back on your next visit. Thank you for your valuable feedback!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great size of room great location
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
John, it's always heartening to read comments like yours. We're thrilled that you enjoyed the generous room size and outstanding location at Canopy by Hilton Dallas Frisco Station. It's our aim to provide the finest for our valued guests. Looking forward to your return in the future.

10/10 Excellent

Steve

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 mai 2024
Steve, thank you for your outstanding rating! The team at Canopy by Hilton Dallas Frisco Station is thrilled to see we made your stay memorable. We're looking forward to welcoming you back!

10/10 Excellent

Andrew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very happy with the hotel, and the staff were very helpful and friendly.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 avr. 2024
Andrew, it's wonderful to hear that you were very satisfied with your stay at Canopy by Hilton Dallas Frisco Station. We're delighted that our team members were able to provide a helpful and friendly service that enhanced your experience. Thank you for sharing your feedback with us on Expedia. We look forward to hosting you again.

10/10 Excellent

Juan A

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, friendly staff and clean updated rooms
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Juan, it's fantastic to know you had a positive stay at Canopy by Hilton Dallas Frisco Station. Your kind words about our service, cleanliness, and modern rooms are genuinely appreciated. We'll extend your compliments to the team members who contributed to your great experience. We look forward to serving you again soon.

6/10 Satisfaisant

Christine

Voyage en famille
Les points faibles : Équipements
Limited staff. Went to take a shower and there was no body wash. I called the front desk and they said they would send someone with body wash. Waited over 10 minutes, nothing. Called the front desk and housekeeping and no answer. Called both numbers for over 5 minutes. Finally sent my husband down to get some body wash. Was given samples and no apologies or why no one ever showed up or answered the phone. Also it’s called price gouging when a place of business is selling a very small bag of chips for $4! Wow!! The facilities were nice but don’t think I will be returning. Plus they need more staff and housekeeping.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Christine, we appreciate you sharing your recent experience. We apologize for any delay you experienced while waiting for body wash and the lack of communication during that time. Additionally, while the pricing of our in-house amenities is benchmarked competitively, we regret if it didn't resonate well with you. However, we're glad to read that you found our facilities pleasing. Your feedback about manpower requirements has also been noted, and we're sure this will guide our service improvements. Although it's disappointing that you're hesitant about a return visit, we do hope to have another opportunity to deliver a better experience to you.

8/10 Bien

LaShanda, Madison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
LaShanda, thank you for your 4-star rating of Canopy by Hilton Dallas Frisco Station. We are glad to know you had a positive experience. If there are any aspects we could improve upon, we encourage you to share them. We look forward to your next visit in the future.

6/10 Satisfaisant

Jeremy, Lake in the Hills

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Jeremy, it seems you had a middling experience with us. We aim for every stay to be enjoyable, so we'd appreciate if you could share more about your visit. We appreciate your feedback and look forward to opportunities to enhance your next stay. Thank you.

10/10 Excellent

Kathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josie checked us in and was very friendly. Our room was clean and presentable. The environment was always quiet around 10 PM when we would go back to the hotel.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Kathy, we're thrilled to hear that you had a wonderful experience at Canopy by Hilton Dallas Frisco Station. It's delightful that Josie and our team members made you feel welcomed. We take pride in our clean and quiet accommodations and we're glad that you found them highly satisfactory. We can't wait to welcome you back on your next visit.

6/10 Satisfaisant

Israel

Voyage en couple
Les points forts : Propreté et personnel et service
No microwave or complimentary breakfast.No free parking either.Aside these everything is good.Staff were awesome and overall service was good.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Israel, it's wonderful to hear that you found the service provided by our colleagues commendable. Your notes about the inclusions, such as the parking and breakfast options, have been taken on board for consideration. We appreciate your feedback and hope to have the opportunity to serve you again, offering you an even more satisfying stay.

6/10 Satisfaisant

Kelsey

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bartender was amazing. Stayed a little late for a wedding party and he was so fun and had a great attitude! Our room however was so HOT.. we woke up sweating multiple times throughout the night. Couldn’t get the AC fan to stay on and didn’t seem to cool off at all
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Kelsey, we're thrilled to hear you enjoyed your time with our bar team member after your wedding party, and it's wonderful you had such a vibrant experience. However, we're sorry to hear about the temperature issues you faced in your room. Comfort is paramount to us and we regret any inconveniences that caused. We hope you still consider choosing Canopy by Hilton Dallas Frisco Station for another stay in the future as we'd love the opportunity to provide you with a more comfortable experience.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was super awesome and the people their were so friendly and helpful!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Robert, it's wonderful to hear your experience at Canopy by Hilton Dallas Frisco Station met your expectations. Your kind words regarding our friendly and helpful team members are much appreciated. We look forward to hosting you again soon.

6/10 Satisfaisant

Mark, Huntington Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 5 avr. 2024
Mark, we see that your stay with us was rated as good but not great. We're committed to offering our guests an exceptional experience and we're always eager to improve. If there are any specific aspects of your stay which did not meet your expectations, please do share your thoughts with us. We're grateful for your feedback and hope for another chance to provide you with a better experience.

10/10 Excellent

Tahseen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Good
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 5 avr. 2024
Tahseen, it's great to hear your stay at Canopy by Hilton Dallas Frisco Station met your expectations. We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Tevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly located, it was a quiet atmosphere. Staff was excellent. Will book again when in Frisco
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 mars 2024
Tevin, it's fantastic to hear about your wonderful stay at Canopy by Hilton Dallas Frisco Station! We're thrilled that you enjoyed our prime location and peaceful environment. Our team members are delighted with your praise and eagerly await your return trip to Frisco!

8/10 Bien

David

Voyage en famille
Didnt like parking situation
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
David, it's regrettable to hear that our parking services didn't fully meet your expectations. We appreciate your feedback as it allows us to continuously improve. Canopy by Hilton Dallas Frisco Station is keen on providing top-notch conveniences for all our guests. We hope your overall stay was enjoyable and look forward to providing a more seamless experience in the future.

6/10 Satisfaisant

Joe, Coto de Caza

The room smelled like dirty socks. Very little care by the staff.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Joe, we're disheartened to read about the issues you experienced in regards to the odor in the room and our team members' attentiveness. Our focus is to provide distinct customer service and comfortable, spotless rooms to our guests. We'll address your feedback with our team to continue to improve our guest experience. Thanks for sharing.

10/10 Excellent

Trevor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The star district has it all
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Trevor, it sounds like you relished the multifaceted neighborhood that surrounds Canopy by Hilton Dallas Frisco Station. We are thrilled that you're impressed by the vibrant "star district." We sincerely hope to see you again soon for yet another dynamic local experience.

10/10 Excellent

Thomas, Marshall

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super nice property. New, modern decor, spacious rooms, very quiet and the beds are amazingly comfortable. Huge TV screen. Great staff as well!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Thomas, we're thrilled you found Canopy by Hilton Dallas Frisco Station to be such a pleasant stay. It's wonderful to know our newly designed rooms, calm ambiance, and cozy beds contributed to your comfort. We're also pleased you enjoyed the large television and our exemplary team members. Looking forward to welcoming you back.

6/10 Satisfaisant

Pamela, Cedar Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Pamela, we noticed that your stay at Canopy by Hilton Dallas Frisco Station didn't quite meet your expectations. Your feedback matter to us, and we would welcome any additional comments or concerns you may have about your stay. It's through this feedback that we're able to continually strive for improvement. We hope to serve you better in the future.

2/10 Horrible

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
First, the parking here is horrible. You can either pay $25 a day for valet or $22 a day for a parking garage. This parking garage is located behind the hotel. There is absolutely zero parking in front of the hotel for you to unload or anything. It is all valet and if you park there to unload you are blocking valet and while they told us we could park there for a few minutes, they didn't seem happy about it. So, we didn't bother them with that and parked a block behind the hotel to go check in. Desk staff was amazing. They were amazing the whole time. We check in and then go to the parking garage. We drive a Chevy trail boss. The parking area for a vehicle this height was limited to about 10 spaces which were all full of tiny vehicles that could have parked on the next level where the larger vehicles couldn't fit. We were forced to either park in a handicapped spot or a tow away zone. Luckily, I think they saw we had no other choice for a parking spot and we didn't get ticketed. Thank goodness because we had already paid our $50 for parking in this garage ($22 a night plus fees). Hindsight, we would have used valet. Now to the hotel. After inconveniently hauling our two days worth of luggage from the back of the hotel to the front because goodness forbid they put an entrance to the hotel in the back of the hotel for the parking garage-we made it inside. We relax in our room and then decide to clean up before we head out for a night on the town. No hot water. BEWARE!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Brandon, it's disappointing to hear you faced some hurdles during your stay ranging from parking to an issue with hot water in your room. Our colleagues at the front desk always strive to create a warm, welcoming atmosphere, and they'll be delighted to learn they succeeded. As for the hot water issue, it's certainly not usual and we deeply apologize for the inconvenience. We value your feedback and will do our best to rectify these matters to ensure a more comfortable stay in the future.

10/10 Excellent

Sharon

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a beautiful hotel and the staff members were top quality. We went for our 40th wedding anniversary and we enjoyed our stay.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Sharon, thank you for choosing Canopy by Hilton Dallas Frisco Station for your special milestone celebration. It's wonderful to hear you enjoyed your stay and appreciated our beautiful premises and top-notch team members. We treasure your feedback and look forward to celebrating many more anniversaries together!

8/10 Bien

Josh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
water pressure?
The hotel is very clean. The room was comfortable and the bed slept great. The shower was a luxurious walk in, however, the water pressure was comically non-existent. I had to cup my hands under the trickle and then splash myself to get rinsed off. It was a one-night stay otherwise I would have requested a different room. Paying for parking and breakfast not included are bummers that raise the price of the stay, but, all in, I would gladly stay here again.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Josh, it's great to read that you appreciated the cleanliness and comfort at Canopy by Hilton Dallas Frisco Station. We're sorry about any inconvenience with the shower pressure - it's something we'll definitely look into. We understand your considerations about parking and breakfast and will take them into account in our continual efforts to improve guest experience. Thank you for your constructive feedback and we look forward to welcoming you back!

4/10 Médiocre

Izaan

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 mars 2024
Thank you for sharing your feedback, Izaan.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

VIKTOR

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Very nice hotel, clean, good customer service, good price .
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Viktor, thank you for your glowing remarks about Canopy by Hilton Dallas Frisco Station. Our team is delighted to hear you found our venue to be immaculate and our service exceptional. It's great to see that we were able to offer you a positive experience at a competitive rate. Please know, we'd be truly honored to host you again in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton Canopy
I didn't realize there was a $22 self park fee or a $25 valet parking fee, which was disappointing on arrival. I thought I was getting a great rate until I realized I had missed the parking fee. In our room we were only given 2 towels and the refillable body wash and shampoo bottles in the shower were empty. It was raining when we were leaving and we had left home without an umbrella. I was shocked that the umbrella they sold in the lobby was $30. Other than those items, the hotel is beautiful and the room was very nice and comfortable. I would consider a stay here again, but would anticipate the parking fee and consider it with the rate when comparing to other local hotels.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
It's regrettable to hear about the unanticipated parking fee and lack of refreshments in our room amenities. We appreciate your understanding and potential consideration of these aspects while making future bookings. We're glad, however, that you found our accommodations to be attractive and relaxing. Our team at Canopy by Hilton Dallas Frisco Station prides itself on creating a comfortable atmosphere for our guests, and it's encouraging to hear that you might choose to stay with us again. We assure you a more seamless experience next time around.

10/10 Excellent

Orlando

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great…
Great location, price, service and clean
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Orlando, thank you for your feedback. We're delighted to learn that you enjoyed our convenient location and cleanliness at Canopy by Hilton Dallas Frisco Station. We take pride in offering excellent service at a reasonable cost. We hope to provide another wonderful experience on your next visit!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel, very comfortable very affordable!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Kathleen, we're thrilled you had an amazing experience at Canopy by Hilton Dallas Frisco Station! Your compliments towards the comfort and affordability of our hotel are much appreciated. We hope to welcome you back in the future!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
No hot water, no coffee.
There was no hot water, and the Keurig did not work properly. I went downstairs around 6am to get coffee, no one was at the front desk, and coffee is not served until 6:30am.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 8 févr. 2024
We regret to hear about your experience, particularly regarding the hot water and coffee machine issues. We understand that these amenities are essential to a comfortable stay and it's regrettable to know we missed the mark this time. We also apologize for the lack of immediate service early in the morning. Rest assured that we will address these matters and work on enhancing our guests' comfort and convenience. Your feedback is valued and helps us improve. We hope to have the opportunity to provide a more satisfactory experience in the future.

10/10 Excellent

Traci

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel In the Area by Far
This is a great hotel. The customer service was incredible. The two working the night we checked in were friendly, accommodating and a delight to work with.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Traci, it's fantastic to hear you found the customer service at Canopy by Hilton Dallas Frisco Station to be so commendable. We're overjoyed that our team members made your check-in experience pleasant and helpful. We appreciate your review and are thrilled you found our hotel to be excellent. We hope to welcome you back soon!

10/10 Excellent

Pedro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Pedro, thank you for choosing Canopy by Hilton Dallas Frisco Station and for giving us a top score. We're delighted you had a fantastic time with us and we look forward to your next stay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not great
The staff was very friendly and the location is great but that’s not enough to make up for the fact that my room was dirty, my bed was uncomfortable and the walls are so thin that I was woken up multiple times by the people in the neighboring room who decided to have an after party at 1am. At $250 a night, that was definitely an underwhelming experience.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 19 janv. 2024
It's concerning to learn that your experience was not up to standard and we appreciate your feedback. We're glad our team members impressed you and that you enjoyed our prime location. Your remarks regarding cleanliness, comfort, and noise help us identify areas needing improvement. We strive to ensure guests have a relaxing, enjoyable stay and we regret that wasn't fully the case here. Our team is focused on addressing these matters promptly. Thank you, and we hope for a chance to better serve you in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 15 janv. 2024
Thank you for the fantastic rating! It's heartening to know that your stay at Canopy by Hilton Dallas Frisco Station was exceptional. We hope to welcome you back soon for another outstanding experience.

10/10 Excellent

Heidi

Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Thank you for the fantastic rating, Heidi!It's outstanding you had such a wonderful experience at Canopy by Hilton Dallas Frisco Station. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Ken

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
Ken, it's fabulous to hear that you enjoyed your time at Canopy by Hilton Dallas Frisco Station. Our team truly takes pride in creating a wonderful experience for our valued guests like yourself. We hope to see you again soon on your next trip to Dallas.

8/10 Bien

Rodney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice new option.
Nearly everything about this new hotel was excellent. My only two concerns were self-parking was quite a walk in bad weather, and the only breakfast option was expensive on site with no other options nearby.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 10 janv. 2024
Rodney, your positive feedback about Canopy by Hilton Dallas Frisco Station is very much appreciated. We're thrilled to know your stay was generally enjoyable. However, we acknowledge your concerns regarding parking and breakfast availability. In inclement weather, the distance to self-park indeed may pose a challenge, and understand the desire for more breakfast price options. These appreciable insights help us consider future improvements to enhance our guests' experiences. We hope to host you again, perhaps with an improved parking situation and varied meal options.

10/10 Excellent

John

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
John, it's delightful to hear that you found the Canopy by Hilton Dallas Frisco Station to be to your liking. Keeping the premises pristine is one of our top priorities. We appreciate your high regard and look forward to seeing you again soon.

8/10 Bien

Ryac

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Ryac, thank you for recognizing the Canopy by Hilton Dallas Frisco Station. We're thrilled to learn that you appreciated our property. We look forward to hosting you again soon!

10/10 Excellent

Shardai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was beautiful! Rooms were nice and comfy!
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Shardai, thank you for your glowing feedback. It's heartening to learn you found the Canopy by Hilton Dallas Frisco Station beautiful and the rooms comfortable. We strive to provide our guests with a comforting experience and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back next time you're in Dallas.

10/10 Excellent

Cori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Getaway
Excellent service at the front desk. The room was beautiful, spacious, and comfortable!
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 29 déc. 2023
Cori, we're thrilled to hear you enjoyed your stay at Canopy by Hilton Dallas Frisco Station. Your compliments about the excellent service at the front desk and our beautiful, comfortable rooms are certainly appreciated. We're already looking forward to your next visit.

8/10 Bien

Zohra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Checked in the day before Christmas Eve. Restaurant was closed.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Zohra, thank you for your stay at Canopy by Hilton Dallas Frisco Station during the festive occasion. Our team is committed to providing a fulfilling experience and appreciates your understanding given the holiday schedule. We look forward to having you enjoy our restaurant services in the near future. Safe travels.

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Christina, it's great to see your perfect rating of Canopy by Hilton Dallas Frisco Station! We're thrilled to know that we were able to deliver an exceptional experience for you and we hope to welcome you back soon!

10/10 Excellent

Grady

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was great.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 15 déc. 2023
Grady, it's wonderful to hear that your stay at Canopy by Hilton Dallas Frisco Station was great! We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Bien

Taurin

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
My stay was pleasant.
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 11 déc. 2023
Taurin, it's wonderful to hear that your experience at Canopy by Hilton Dallas Frisco Station was agreeable. We aim to offer a delightful stay to all our guests and are glad that we were successful during your visit. We hope to welcome you back in the near future.

10/10 Excellent

Victoria

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 12 déc. 2023
Victoria, we're thrilled that you received a warm reception from our team members at Canopy by Hilton Dallas Frisco Station. It's always pleasing to hear that the friendliness of our team enhanced a guest's experience. We hope to welcome you back soon.

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 6 déc. 2023
William, we're thrilled to hear your stay at Canopy by Hilton Dallas Frisco Station exceeded your expectations. It's fantastic that you realized how fulfilling everything can be when all details are in place. We're excited to welcome you back.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 6 déc. 2023
Steven, it's wonderful to hear that your visit to Canopy by Hilton Dallas Frisco Station was enjoyable! We hope to see you back again soon. Your positive feedback means a lot to our team. Thank you for taking the time to rate us.