Luchtfoto

Beoordelingen van Crieff Hydro

4 out of 5
Crieff Hydro
Fern Tower Road, Crieff, Scotland

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 273 van 651 beoordelingen" "
Gastenscore: 8 - Goed. 232 van 651 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 651 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 651 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 651 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Henny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
een hotel om weer naar toe te gaan
Mooi hotel op een heel groot terrein, plezierige kamer, perfect schots ontbijt en twee goede restaurants (een wat formeler dan de ander), goede parkeergelegenheid, goede service en er is veel in en om het hotel te doen (vele sporten, spel, film, muziek). Met name voor kinderen worden er erg veel activiteiten georganiseerd. Overigens heb je van die activiteiten als hotelganger weinig last, omdat er aparte ruimtes en gebieden voor zijn. Minpunten zijn, dat een aantal kamers niet met een lift te bereiken zijn, dat de leeslampen bij het bed niet onafhankelijk van elkaar konden worden bediend. Gedouched kan worden in de badkuip, maar de instap is, voor mensen die slecht ter been zijn, wat aan de hoge kant.
5 nachten verbleven in juni 2018
Reactie van Customer Services op 19 jun 2018
Thank you for sharing your thoughts with us Henny. We do hope that you will visit us again in the future.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Iain

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Need a review of the oversight of breakfast, sitting and clearing to avoid queues.
2 nachten verbleven in april 2024
Reactie van Crieff op 16 apr 2024
Thank you for your review, I will pass your comments on to our Senior Management team.We do hope you will visit us again.

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place for a family holiday! We had a great time in the pool and gym. Kids play zones look great!
2 nachten verbleven in april 2024
Reactie van Crieff op 16 apr 2024
Thank you for your great review, we look forward to seeing you again.

6/10 – Redelijk

Mayumi

Negatief: Personeel en service
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Elizabeth Alice

Reisde met partner
Everything excellent particularly Elli in Reception ☀️☀️☀️☀️
3 nachten verbleven in maart 2024
Reactie van Crieff op 17 mrt 2024
Thank you for your great review, I will pass your comments onto Ellie.Hope to see you again soon.

10/10 – Uitstekend

Joseph

2 nachten verbleven in maart 2024
Reactie van Crieff op 16 apr 2024
Thank you for your 5/5, hope to see you soon.

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay just what you would expect for this location. Good
2 nachten verbleven in februari 2024
Reactie van Crieff Hydro op 2 mrt 2024
Thank you for your great review.Hope yo see you again soon.

10/10 – Uitstekend

Janet Anne

Reisde met een groep, Reisde met familie
Enjoyed a special birthday here , great facilities and lovely scenery.
2 nachten verbleven in februari 2024
Reactie van Crieff Hydro op 7 feb 2024
Thank you for your review, Its great to hear you had a special birthday here and we hope you will visit again soon.

6/10 – Redelijk

Lorna

2 nachten verbleven in februari 2024
Reactie van Creiff op 3 apr 2024
Thank you so much for taking the time to share your feedback on your visit Nikki. Although it's great to hear of the things that you liked about your visit we are really sorry to note that other aspects of your stay were disappointing. Your feedback has been shared with the Management Team and we do hope that you will visit us again in the future and that we will have the chance of welcoming you back soon.

8/10 – Goed

KAYLEY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
We had a great stay to celebrate my partners 40th and there was so much on offer to keep our little one occupied. The swimming pool was great with plenty of swimming sessions available throughout the day and the sauna and steam room were also a welcome surprise as we could not book the Victorian Baths as we had our daughter with us. We had considered using the big country childcare but the times never synced in with the times for the Victorian baths or any of the adult activities which is a bit disappointing and would be so much better if you could attend a session during the two hour childcare slot. Adventure Glen, Glens Den, the pony riding and family fun in the Melville were all brilliant my only criticism is how much you need to pay for after a costly booking. Thankfully on our visit the adventure playground was free access but bear in mind if you attend at peak times there is a charge for adults and children. My overall disappointment was the night time entertainment for the kids being cancelled by management due to the hotel not being overly busy. There was still kids on site and it would have been nice to have something to do with them after dinner, even a mini disco but there was nothing although before we came there was a full schedule planned including magic show and it was cancelled once we arrived. I did find the hotel very cold but the food was good. We will definitely return but at a busier time to take advantage of the whole experience.
2 nachten verbleven in januari 2024
Reactie van Crieff Hydro op 5 feb 2024
Thank you for your review, I have passed your comments on to our Senior Management team, we do hope you will visit again soon.

2/10 – Ontzettend slecht

Doris

1 nacht verbleven in januari 2024

8/10 – Goed

William

1 nacht verbleven in januari 2024
Reactie van Crieff op 18 mrt 2024
Thank you for your 4/5, we hope you visit again soon

8/10 – Goed

Iain

1 nacht verbleven in januari 2024
Reactie van Crieff op 18 mrt 2024
Thank you for your 4/5, we hope you visit us again soon

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Crieff op 18 mrt 2024
Thank you for your 5/5, we hope you visit us again soon

10/10 – Uitstekend

S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recharging after Xmas!!
Xmas decorations still up and hotel looked amazing!! We always have a plate of soup in the winter garden when we arrive, the choice of sandwiches cakes home baked is amazing. Check in was done on line. My husband did a lot of walking as the scenery is stunning. He used the Victorian spa but there is a charge of £25 for a session. Dinner in the Terrace bar most nights , we ate at the Murraypark one night as the hotel was full. Most relaxing few days for a long time.
Winter gardens
Arrival
4 nachten verbleven in januari 2024
Reactie van Crieff Hydtro op 7 feb 2024
Thank you for your amazing view and lovely photos.Hope you visit us again very soon.

10/10 – Uitstekend

Fraser

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Crieff Hydro op 7 feb 2024
Thank you for your 10 out of 10

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Crieff op 18 mrt 2024
Thank you for your 4/5, we hope you visit again soon

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Crieff Hydro op 7 feb 2024
Thank you for your 10 out of 10

10/10 – Uitstekend

Sacha

3 nachten verbleven in december 2023
Reactie van Crieff op 18 mrt 2024
Thank you for your 5/5, hope you visit again soon

6/10 – Redelijk

Dereick

Reisde met partner
Positief: Personeel en service
Breakfast disappointing, but that’s buffet breakfasts for you
1 nacht verbleven in november 2023
Reactie van Crieff op 18 mrt 2024
Sorry to hear you were disappointed with our Breakfasts, I will pass your feedback on.

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10/10 for the Victorian Baths
The hotel was incredible and had a never ending list of activities to enjoy. The Victorian baths were the highlight of the trip! (Keep in mind they are an extra £25 per session)
2 nachten verbleven in november 2023

8/10 – Goed

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Two night break
First time staying at Crieff Hydro Hotel. Overall hotel is in great shape. Reception staff were welcoming, friendly and helpful. Dinner in Meikle restaurant was ok, starter was over chilled. Had to send main meal back as it wasn’t very hot. Second attempt better but wonder if kitchens were a long way from restaurant. Good meal in Terrace on our second night although Staff there could do with some extra training. Beautiful setting and lots to do. Will definitely be back.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Debra

3 nachten verbleven in oktober 2023

8/10 – Goed

Jessica

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Maureen

2 nachten verbleven in oktober 2023

8/10 – Goed

Jamie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Patricia

3 nachten verbleven in september 2023

4/10 – Matig

Janette

Reisde met partner
Negatief: Personeel en service
Service poor. Hotel difficult to find your way around
2 nachten verbleven in september 2023
Reactie van Customer Services op 5 okt 2023
Thank you very much for taking the time to leave a review of your stay Janette. We are sorry to hear that some aspects disappointed you and have shared your feedback with the Management Team at the hotel so that they can take your comments on board going forward. We do hope that we will have the opportunity of welcoming you back to the hotel before too long.

4/10 – Matig

Andrea

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Definitely a family forward hotel. Rooms looked to be renovated in the 80’s with electronics from the 90’s. Furniture was worn out and dirty. If you’re accustomed to Nespresso and Netflix in the rooms, this is not the hotel for you. The hallways are busy and noisy with families on route to the pool and other kid attractions. Rooms are motel grade 3 star at best.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Ian

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in september 2023
Reactie van Customer Service op 5 okt 2023
Thank you for giving us 10/10Hope you visit soon

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good base for us to visit different places in the area. A hearty breakfast was included which set each day up perfectly.
7 nachten verbleven in september 2023
Reactie van Customer Service op 5 okt 2023
Thank you for a great review, we hope you visit again very soon.

8/10 – Goed

Gillian

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Scott

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel , with a lot to offer . The room was very comfortable if only a little small.
1 nacht verbleven in september 2023
Reactie van Duty Manager op 19 sep 2023
Thank you for your review, we have many different room types and we hope you will visit us again.

4/10 – Matig

Carol

Reisde met familie
Positief: Netheid, voorzieningen
Poor start when we were given rooms on different floors after being assured by email that we had connecting rooms. Door locks were changed while we were out! No warning given,poor customer service.
2 nachten verbleven in september 2023
Reactie van Duty Manager op 19 sep 2023
Thank you for your review Carol, our apologies for any inconvenience caused during your stay, I will pass your comments on to our Senior management team.

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
2 nachten verbleven in september 2023
Reactie van Duty Manager op 19 sep 2023
Thank you Sharon for your amazing review. Hope to see you again soon.

10/10 – Uitstekend

Morna

2 nachten verbleven in september 2023

8/10 – Goed

Donald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved our short stay in the Hydro
2 nachten verbleven in augustus 2023
Reactie van Customer Service op 11 sep 2023
Thank you so much for your kind feedback Donald. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 – Uitstekend

Lesley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant from start to finish 🌟
2 nachten verbleven in augustus 2023
Reactie van Customer Service op 28 aug 2023
Hello Lesley and many thanks for the fantastic review. We are so pleased that you enjoyed every aspect of your stay and hope to see you again soon.

6/10 – Redelijk

Christopher

Negatief: Staat van de accommodatie en faciliteiten
Faded glamour
Was a so-so stay. Most of the staff were friendly but the place is just far far too big. Breakfast buffet is a mad blur of people and there are few adult only areas, 1 small bar basically. Room was OK but kind of tired, rooms very warm too and no A/C
2 nachten verbleven in augustus 2023
Reactie van Customer Service op 28 aug 2023
Thank you so much for posting a review Christopher. We are really sorry that you found some aspects of your stay to be disappointing. As a family resort we are particularly busy at certain times such as the school holidays but there are other times when the hotel is quieter. Due to the age of the building we do not have air conditioning in our guest bedrooms and although refurbishment is completed on a rolling basis throughout the hotel such a large project does take some time to complete. We do hope that we will have the opportunity of welcoming you back in the future.

4/10 – Matig

John

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Style over substance
Mixed up the rooms. Poor service. Expensive. Stile over substance.
2 nachten verbleven in augustus 2023
Reactie van Customer Service op 21 aug 2023
Thank you for posting a review of your stay John. We are really sorry that you were disappointed by your visit and that this did not run smoothly for you. Guest feedback is very valuable to us in helping us to improve the service that we can offer and your comments have been shared with our Management Team so that they can be taken on board going forward. I do realise that this is of little help after your stay but do hope that you will feel able to visit us again and that we will have a further chance to impress.

6/10 – Redelijk

Laura

1 nacht verbleven in augustus 2023

8/10 – Goed

Lindsay

Positief: Netheid
2 nachten verbleven in augustus 2023

4/10 – Matig

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Carolyn

1 nacht verbleven in augustus 2023

6/10 – Redelijk

John

Positief: Netheid
Negatief: Personeel en service
Breakfast great Dinner terrible staff not very friendly or helpful
2 nachten verbleven in juli 2023
Reactie van Customer Service op 1 aug 2023
Hello John and many thanks for sharing your feedback on your stay. It is disappointing to read your comments regarding the team as we would always trust that our team would behave in a helpful and friendly manner to our guests at all times. We are sorry to note also that you were disappointed by your experience when dining in the hotel although it is great to hear that you enjoyed your breakfast. Your feedback has been passed on to our Management Team so that this can be taken on board going forward and we hope to have the opportunity of welcoming you back before too long.

6/10 – Redelijk

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was fine and staff all friendly and helpful. Let downs were quality of food and frozen calamari and tinned olives don’t match the prices. Pasta was not fresh and the tomato sauce had no flavour. Not worth the prices charged. Secondly, when paying £200 for a room I don’t expect to pay an additional £50 to use the adults only swimming pool (Victorian baths).
1 nacht verbleven in juli 2023
Reactie van Customer Service op 1 aug 2023
Thank you very much for posting a review Richard. We are sorry to hear that you were disappointed with some aspects of our stay and have shared your feedback on the food with our Executive Chef. There is a charge for the Victorian Baths due to the more exclusive nature of the facilities but our main leisure pool is available for our guests and does include a whirlpool, sauna and steam room. We do hope that you will feel able to visit us at some point in the future in spite of your disappointment on this occasion.

8/10 – Goed

Patrick

Reisde met partner
To be honest, there were a lot of young families with children who were not always supervised.
3 nachten verbleven in juni 2023
Reactie van Customer Service op 17 jul 2023
Thank you very much for taking the time to leave a review Patrick. We have noted our feedback on the families staying in the hotel and, whilst it is difficult for us to enforce and hard and fast rules, we do trust that our guests will exercise some consideration for other guests during their stay. As a family resort, we are particularly busy with families at certain times but there are other times when the hotel is quieter. We do hope that you otherwise enjoyed your stay with us and that we will have the chance of welcoming you back in the future, perhaps at a quieter time.

8/10 – Goed

Roger

3 nachten verbleven in juni 2023

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Plenty activities and space to chill.
2 nachten verbleven in juni 2023
Reactie van Cait op 22 jun 2023
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I hope you shall be visiting us again soon. Kind regards, Cait