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Beoordelingen van Best Western Plus Frontier Inn

2.5 out of 5
Best Western Plus Frontier Inn
8101 Hutchins Dr, Cheyenne, WY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 580 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 300 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sheila

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So new and clean
1 nacht verbleven in mei 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for the price
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Melody

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The guy who did the continental breakfast was so sweet and awesome!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

carrie f, centalia

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Im a wheelchair user and the bathroom was big enough for wheelchair and shut the door.
1 nacht verbleven in april 2024

8/10 – Goed

Jan

1 nacht verbleven in april 2024

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Edgar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was adequate. A little far from other amenities like restaurants and such. Nothing in walking distance.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Marco

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They apologized for having a pet fee and even gave us a toy and a treat for my cat! Dining options we asked for were also spot on and great breakfast.
1 nacht verbleven in april 2024
Reactie van Jamie Tomjack General Manager op 4 apr 2024
Hi Marco,Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay! We really appreciate your feedback. We hop you will keep us in mind your next trip to Cheyenne!Thank You!

2/10 – Ontzettend slecht

Stacey

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Unfortunately, I wasn’t able to stay here due to an accident where I broke my ankle on our vacation. I was not offered a refund. I’m going to have to fight for a refund.
1 nacht verbleven in maart 2024

8/10 – Goed

Larry, Chehalis

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Next to a large truck stop and poor road back tp gacility. Clean and spacious and quiet room.
1 nacht verbleven in maart 2024

4/10 – Matig

Cody

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
No hot water in our shower
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Jamie Tomjack General Manager op 28 feb 2024
Hi Rebecca,Thank you for your review, it is always appreciated. We are so glad you enjoyed your stay. Please come back and see us again the next time you are in town.

10/10 – Uitstekend

Berkeley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent enjoyed our stay.
1 nacht verbleven in februari 2024
Reactie van Jamie Tomjack General Manager op 28 feb 2024
Hi Berkeley,We are so happy to hear that you enjoyed your stay! Thank you for taking time to leave us a review, we hope you stop back in next time you are in Cheyenne!

10/10 – Uitstekend

David, Meridian

1 nacht verbleven in februari 2024
Reactie van Jamie Tomjack General Manager op 27 mrt 2024
Hi David,I'm happy to see you enjoyed your stay with us! Thank you for taking the time to give us a review, we always appreciate feedback. Please keep us in mind the next time you are in Cheyenne.

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jamie Tomjack General Manager op 28 feb 2024
Hi Mike,Thank you for the review and your business! Please come back and see us again your next trip through Cheyenne!

10/10 – Uitstekend

Janine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jamie Tomjack General Manager op 24 jan 2024
Hi Janine,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any areas where we can further enhance your experience, please don't hesitate to let us know.Thank you once again for choosing our hotel. We appreciate your kind words and hope to have the pleasure of hosting you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room with comfortable bed and bedding. The coffee pot in the room didn’t work but all else was very nice!
1 nacht verbleven in januari 2024
Reactie van Front Desk op 17 jan 2024
Thank you for leaving a review for us!

10/10 – Uitstekend

Todd

1 nacht verbleven in december 2023

8/10 – Goed

Molly

1 nacht verbleven in december 2023

10/10 – Uitstekend

Tonya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff, clean newer motel. Little noise from the interstate but otherwise very quiet!
1 nacht verbleven in december 2023
Reactie van Front Desk op 17 jan 2024
Thank you for your review!

8/10 – Goed

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Nicole

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in december 2023

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even though they were remodeling rooms on every floor you couldn’t hear it at all. The place is clean with very friendly staff. The kind lady that did the breakfast was totally amazing she always had a smile and a good morning for you. It is so refreshing to see staff take pride in their work. I will definitely stay here again next year. We come in once a year to visit family.
6 nachten verbleven in december 2023
Reactie van Jamie Tomjack General Manager op 10 dec 2023
Hi Kimberly,Thank you for your kind words, we really appreciate it when our guests notice our hard work! Please do come back and see us and check out our newly remodeled rooms!

10/10 – Uitstekend

Taft

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Cari

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Property told me pet fee was $30, I agreed, paid it, stayed the night left no problem. Next day noticed I had an additional charge to my card for $40 when I called him told to charge $40 and then I would be refunded the 30 when I said that’s not what I agreed to. They told me they would refund the $10 they have not refunded me that $10 and will not at this point.
1 nacht verbleven in november 2023
Reactie van Front Desk op 17 jan 2024
Dear valued Guest. We are so sorry about the pricing discrepancy on the pet fee during your stay. We have since decided to reduce the pet fee for stays to 30. We are sorry that happened to you during your stay.

10/10 – Uitstekend

David

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was great
2 nachten verbleven in december 2023
Reactie van Jamie Tomjack General Manager op 5 dec 2023
Hi David,Thank you for taking time to give us a review! We are so glad you enjoyed your stay with us and hope to see you again the next time you are in Cheyenne! Happy Holidays!

8/10 – Goed

Leon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Cassi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoy this hotel every time we come to Cheyenne for events at Archer Event Center. It is clean, convenient and has great breakfast.
2 nachten verbleven in november 2023
Reactie van Jamie Tomjack General Manager op 4 dec 2023
Cassi,Thank you so much for your kind review, it is always nice to hear when someone really enjoyed their stay! Please come back and see us next time you are in Cheyenne!

10/10 – Uitstekend

Michelle

1 nacht verbleven in november 2023
Reactie van Front Desk op 22 nov 2023
We value you taking time to give us a rating! Thank you for staying with us.

10/10 – Uitstekend

Craig

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was great, very clean. We were a little sad there was no water in the hot tub, but the kids were excited about the pool. The staff was great about getting us some breakfast before it even opened
2 nachten verbleven in november 2023
Reactie van Front Desk op 22 nov 2023
Thank you so much for staying with us and we appreciate the feedback. Our apologies about the hot tub being down for maintenance.

8/10 – Goed

Jeffery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Front Desk op 22 nov 2023
Thanks for the rating!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Larger grass area for pets. Stayed closer to downtown last time and prefer that. Breakfast was good👍👍
1 nacht verbleven in november 2023
Reactie van Front Desk op 22 nov 2023
Thank you for your helpful feedback!

8/10 – Goed

randal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Jamie Tomjack General Manager op 14 nov 2023
Hi Randall,Thank you for the rating! We always appreciate when our guests take the time to give us a review. Come back and see us again!

10/10 – Uitstekend

Christopher, Walnut Creek

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and easy to get to.
1 nacht verbleven in november 2023
Reactie van Jamie Tomjack General Manager op 13 nov 2023
Hi Christopher,Glad you enjoyed your stay! Please come back and see us again the next time you are in town.

10/10 – Uitstekend

Lotchana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Jamie Tomjack General Manager op 13 nov 2023
Hi Lotchana,Thank you for your rating, it is always very appreciated! Please come back and see us again next time you are in Cheyenne!

6/10 – Redelijk

Savannah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well kept!
The hotel was wonderful. Very impressed with how super clean It was and how well decorated It was. My only reason for the 3/5 rating is because our air conditioning didn’t work. The front desk was super helpful and came up to see if she could fix It but It still didn’t end up working. I can’t sleep without a fan or air conditioning on of some sort. She couldn’t switch our rooms because they were booked full and they had no plug in fans to offer. She offered a % off my bill but I never saw that discount applied since I paid prior to checking in.
1 nacht verbleven in november 2023
Reactie van Jamie Tomjack General Manager op 10 nov 2023
Hi Savannah,Thank you for the review. I apologize for the air not working, I will have maintenance go look at it. I will contact Expedia and get that discount taken care of for you. We hope you will come back and see us again the next time you are in Cheyenne!

10/10 – Uitstekend

Sheri

Zakenreiziger
The checking in process was great very helpful
1 nacht verbleven in november 2023
Reactie van Front Desk op 8 nov 2023
Thank you for taking the time to review our property and we are so happy that you chose us and had a great stay!

10/10 – Uitstekend

Randall

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mahalo!
Great stay, Friendly staff, with the Aloha Sprit!
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 2 nov 2023
Hi Randall,Thank you for your review, we always appreciate it! Please come back and see us again the next time you are in town!

10/10 – Uitstekend

Jaime

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the cleanest hotel I've been to in a long time! The staff was so friendly and helpful as well. I couldn't recommend enough if you want a nice clean stay!
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 30 okt 2023
Jaime,Thank you for your review! I am so glad you enjoyed your stay and hope you come back and see us again the next time you are in Cheyenne! Thank you again for your business!

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van General Manager op 26 okt 2023
Thank you for your business James and your kind review. We can't wait to see you again the next time your travels find you in Cheyenne Wyoming.

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, comfortable, staff accomodating
1 nacht verbleven in oktober 2023
Reactie van General Manager op 26 okt 2023
Thank you for your business and your 5/5 review!!

8/10 – Goed

Rebecca L

1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 8 nov 2023
Hi Rebecca,Thank you for taking the time to stop and give us a review. We always appreciate it and your business! Come back and see us again!

4/10 – Matig

Terra, Casper

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Upon arrival we found out the pool was out of order. Which was a huge bummer because we enjoy swimming & one of the main reasons we booked this trip was to relax and swim. However, was told the hot tub worked. Got in the shower & found there was no conditioner. So my husband went to the front desk and she said she would have somebody bring some up. So I waited & waited. Nothing. Got out of the shower & called down to the front desk, and was told the lady would be up shortly. She Finally arrived & brought conditioner. Went on with our day, went and ventured the town of Cheyenne. Came back to hotel, ready to head to the hot tub & enjoy the evening. Only to find out when we got down to the hot tub the know to turn on the jets was broke!!! So I went and told the front desk lady & she said she would leave a note. Needless to say this relaxing weekend to enjoy the pool & hot tub was a total bust. Will definitely not be returning to this hotel!!
2 nachten verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 16 okt 2023
Hi Terra,I am so sorry that you were disappointed with your stay with us. We wanted to be very transparent about the pool being down for maintenance and made sure it was on our website and all 3rd party sites as well. I apologize about the conditioner being empty and then not being brought to you promptly. I will speak with housekeeping about making sure our guests needs are #1. We always strive to make everyone's experience here a great one, and hope you will consider giving us another chance.

10/10 – Uitstekend

Debbie

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room was clean. Water was hot..good pressure. Right off I 80. Very quiet.
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 16 okt 2023
Hi Debbie,Thank you for your review! Most people are very surprised to find out how quite the hotel is even being this close to the highway. Please keep us in mind the next time you are in Cheyenne!

10/10 – Uitstekend

Miranda, Torrington

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very clean and comfortable! Front desk staff was wonderful upon check in and the room was perfectly comfortable! Would definitely stay again!
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 16 okt 2023
Hi Miranda,We are so glad you enjoyed your stay with us! Thank you for taking time out of your busy day to leave a review. We hope you come back and see us again on your next visit to Cheyenne!

10/10 – Uitstekend

Shannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 16 okt 2023
Hi Shannon,Thank you so much for the review! We are so glad you enjoyed your stay with us! Come back and see us again!

8/10 – Goed

Jeff

Positief: Comfort kamer
1 nacht verbleven in oktober 2023
Reactie van General Manager op 26 okt 2023
Thank you for your business and your kind review

10/10 – Uitstekend

Frederick, Goodlettsville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 11 okt 2023
Frederick,Thank you for the review! We hope you come back and see us the next time you are in Cheyenne!Thank You!

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
great stsy
1 nacht verbleven in oktober 2023
Reactie van Jamie Tomjack General Manager op 11 okt 2023
Leslie,Thank you for staying with us! We hope to see you again the next time you are in Cheyenne!Thank You!

8/10 – Goed

Terry

2 nachten verbleven in september 2023
Reactie van Jamie Tomjack General Manager op 30 okt 2023
Terry,Thank you for stopping and leaving us a review, it is always appreciated! Please keep us in mind the next time you are in Cheyenne.